4/10 Poor
Devon L., York, NE
2 Aug 2025
Liked: Cleanliness
The Good: Beautiful, remodeled home on the lake. Plenty of space for our family to spread out. Neighbors and their cats are very friendly. Easy access to the airport, shopping, restaurants. The fire pit was wonderful for making smores at night. The oven did not work, but once we were able to contact the owners, they did make the repairs the next day. The Bad: We had to contact VRBO to get in touch with owners for check-in information; automated email was not sent until four hours before check-in time (VRBO requires contact 72 hours prior). We were provided six towels and three washcloths for six people for four days, then told they provide a starter set and that's why there's a washer on site. Air conditioner couldn't cool below 81-85 degrees and on the final day, it was 91 degrees in the house. Not only were we miserable, but we had to keep fans on, lights off, window shades closed, and couldn't enjoy the beautiful lake view. Construction materials, trash, paint cans and a gas can with liquid were stored in unlocked closets (including bedroom closets). Unable to locate the ironing board. No towel racks in any bathroom. No TP holder in the master bathroom. Oven did not work when we needed it (had to throw out the food we had bought for our dinner-in night). The dryer was vented into the laundry closet, which added to the heat problem. There was no contact phone number provided, contrary to what the check-in email stated, so communication was only during office hours.
Devon L.
Stayed 4 nights in Jul 2025