See all properties
Save

The Apurva Kempinski Bali

5.0 star property

Photo gallery for The Apurva Kempinski Bali

Property amenity
Property video
Front of property
Miscellaneous
5 restaurants, lunch, dinner served; Chinese cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$504
includes taxes & fees
18 May - 19 May

Explore the area

View map
Jalan Raya Nusa Dua Selatan, Nusa Dua, Bali, 80361
  • Place, Taman Sari Beach
    ‪12 min walk‬
  • Place, Geger Beach
    ‪7 min drive‬
  • Place, Pura Gegar
    ‪9 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers

Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

3 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers

Deluxe Room, 1 Bedroom, Pool Access, Garden View (Lagoon)

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 80 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

8.6 out of 10
Excellent
(12 reviews)
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

Deluxe Room, 1 Bedroom, Balcony, Garden View (Ocean Court)

9.8 out of 10
Exceptional
(6 reviews)
  • 65 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View

Deluxe Room, 1 Bedroom, Balcony, Garden View

Deluxe Room, 1 Bedroom, Balcony, Garden View

9.6 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Balcony, Garden View

Deluxe Room, 1 Bedroom, Balcony, Garden View

Deluxe Room, 1 Bedroom, Balcony, Garden View

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 65 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 1 Bedroom, Private Pool, Garden View

Exterior

Villa, 1 Bedroom, Private Pool, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Private Pool, Garden View (Junior Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Junior Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Junior Suite)

7.4 out of 10
Good
(6 reviews)
  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Private Pool, Ocean View (Junior Suite)

Suite, 1 Bedroom, Private Pool, Ocean View (Junior Suite) | Pool

Suite, 1 Bedroom, Private Pool, Ocean View (Junior Suite)

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Villa, 3 Bedrooms, Private Pool, Garden View

Villa, 3 Bedrooms, Private Pool, Garden View | Exterior

Villa, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • Sleeps 6
  • 3 King Beds

View all photos for Villa, 2 Bedrooms, Private Pool, Garden View

Exterior

Villa, 2 Bedrooms, Private Pool, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Private Pool, Ocean View (Apurva Prestige Ocean Suite)

Suite, 1 Bedroom, Private Pool, Ocean View (Apurva Prestige Ocean Suite) | Pool

Suite, 1 Bedroom, Private Pool, Ocean View (Apurva Prestige Ocean Suite)

  • Ocean view
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Private Pool, Garden View (Apurva Prestige Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Apurva Prestige Suite) | Pool

Suite, 1 Bedroom, Private Pool, Garden View (Apurva Prestige Suite)

  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Private Pool, Garden View (Ocean Front Junior Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Ocean Front Junior Suite)

Suite, 1 Bedroom, Private Pool, Garden View (Ocean Front Junior Suite)

  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Private Pool, Ocean View (Ocean Front Prestige Suite)

Suite, 1 Bedroom, Private Pool, Ocean View (Ocean Front Prestige Suite) | Pool

Suite, 1 Bedroom, Private Pool, Ocean View (Ocean Front Prestige Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Villa, Ocean View (Nusantara)

Presidential Villa, Ocean View (Nusantara)

Presidential Villa, Ocean View (Nusantara)

  • Ocean view
  • 1379 sq m
  • Sleeps 8
  • 3 King Beds

About the area

Nusa Dua

A luxury stay in Nusa Dua awaits you at The Apurva Kempinski Bali. You'll be 2.8 km (1.7 mi) from Bali National Golf Club and 4.2 km (2.6 mi) from Nusa Dua Beach. Highlights at this beachfront hotel include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to The Apurva Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The fine-dining restaurant, Koral Restaurant, is open for lunch and dinner. With 3 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. 11582 square feet (1076 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Sawangan hotel, you'll be 11.9 km (7.4 mi) from Jimbaran Beach and 16.5 km (10.2 mi) from Kuta Beach.

What's nearby

  • Sawangan Beach - 10 min walk - 0.9 km
  • Taman Sari Beach - 12 min walk - 1.0 km
  • Geger Beach - 7 min drive - 2.7 km
  • R.O.L.E. Foundation - 8 min drive - 2.0 km
  • Pura Gegar - 9 min drive - 3.0 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 26 min drive

Restaurants

  • ‪Reef Beach Club - ‬12 min walk
  • ‪Soleil - ‬3 min drive
  • ‪The Cafe - ‬3 min drive
  • ‪Koral Restaurant - ‬9 min walk
  • ‪Pala Restaurant - ‬9 min walk

About this property

The Apurva Kempinski Bali

Sit back and relax on the beach with umbrellas, sunloungers, and beach club on site (surcharge). At The Apurva Kempinski Bali, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and a 24-hour health club. Self parking and valet parking are free.

This 5-star Nusa Dua hotel is smoke free.

  • 465 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 3 bars or lounges
  • 11582 sq ft of conference space
  • 1076 sq. m of conference space
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
The Apurva Kempinski Bali offers 465 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Nusa Dua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Apurva Spa has 12 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Similar properties

Exterior
The Ritz-Carlton, Bali
Sawangan
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.6 out of 5, Wonderful, 688 reviews
The price is NZ$534
includes taxes & fees
30 May - 31 May
The Ritz-Carlton, Bali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: IDR 605,000 for adults and IDR 302,500 for children
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • Bai Yun
  • Izakaya by OKU
  • Koral Restaurant
  • Pala Restaurant
  • Reef Beach club

Things to do

  • 18-hole adjacent golf course
  • 24-hour health club
  • 3 outdoor pools
  • Art gallery
  • Beach club
  • Beach volleyball
  • Children's pool
  • Farming classes
  • Free children's club
  • Full-service spa
  • Pilates classes
  • Playground
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,582 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Apurva Kempinski Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1996500.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 605000 for adults and from IDR 302500 for children
  • Airport shuttle fee: IDR 786500 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: IDR 1996500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Apurva Kempinski Bali Hotel Nusa Dua
Apurva Kempinski Bali Hotel
Apurva Kempinski Bali Nusa Dua
Apurva Kempinski Bali
The Apurva Kempinski Bali Hotel
The Apurva Kempinski Bali Nusa Dua
The Apurva Kempinski Bali Hotel Nusa Dua
The Apurva Kempinski Bali CHSE Certified

Frequently asked questions

What is the cancellation policy at The Apurva Kempinski Bali?

The Apurva Kempinski Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Apurva Kempinski Bali?

As of 29 Apr 2026, prices found for a 1-night stay for 2 adults at The Apurva Kempinski Bali on 18 May 2026 start from NZ$504, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Apurva Kempinski Bali?

Yep, The Apurva Kempinski Bali has a free self car park and free valet parking.

Are there any beaches close to The Apurva Kempinski Bali?

The closest beach to The Apurva Kempinski Bali is Nusa Dua Beach (3.7 km).

Is there a spa on site at The Apurva Kempinski Bali?

Yep, The Apurva Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Apurva Kempinski Bali have a pool?

The Apurva Kempinski Bali has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 6:00 PM.

Does The Apurva Kempinski Bali have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Apurva Kempinski Bali?

The Apurva Kempinski Bali features 3 outdoor pools, a full-service spa and a 24-hour health club.

What makes The Apurva Kempinski Bali a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Apurva Kempinski Bali.

Is The Apurva Kempinski Bali family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that The Apurva Kempinski Bali is a hit with families.

Does The Apurva Kempinski Bali serve breakfast?

Sure does, buffet brekkie is served daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at The Apurva Kempinski Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Apurva Kempinski Bali?

Yep, The Apurva Kempinski Bali has 5 restaurants.

What time are check-in & check-out at The Apurva Kempinski Bali?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Apurva Kempinski Bali?

No, pets and service animals are not allowed.

Is there a golf course on site at The Apurva Kempinski Bali?

There is a golf course next to The Apurva Kempinski Bali.

The Apurva Kempinski Bali Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 647 out of 779 reviews
Rating 8 - Good. 71 out of 779 reviews
Rating 6 - Okay. 40 out of 779 reviews
Rating 4 - Poor. 15 out of 779 reviews
Rating 2 - Terrible. 6 out of 779 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hamza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have ever been to. Made our holiday very special. The staff were AMAZING. Cannot recommend more highly.
Stayed 4 nights in Apr 2026

10/10 Excellent

yang

Liked: Cleanliness, property conditions & facilities
Dear Management Team of The Apurva Kempinski Bali, I would like to take this opportunity to express my sincere appreciation for the exceptional service we received during our recent stay at The Apurva Kempinski Bali. First, my heartfelt thanks go to Miss Fatima from the Reception team. From the moment we arrived, she demonstrated remarkable professionalism, warmth, and efficiency. Her attentive attitude, clear communication, and genuine care made our check-in experience smooth and reassuring, leaving us with a wonderful first impression of the hotel. I would also like to extend special recognition to Mr. Arya, the Food & Beverage Manager at Cliff Lounge. His professionalism, attention to detail, and dedication to guest satisfaction truly stood out. Under his management, the dining experience at Cliff Lounge was not only enjoyable but memorable. His leadership and hospitality greatly enhanced our overall experience. Both Miss Fatima and Mr. Arya exemplify the high standards of service and hospitality that define the Kempinski brand. Their commitment, courtesy, and professionalism made our stay particularly pleasant, and we are truly grateful for their efforts. Please kindly convey our appreciation to them, and thank you for maintaining such an outstanding team. We very much look forward to returning to The Apurva Kempinski Bali in the future. Yours sincerely, Yang Li Room Guest at The Apurva Kempinski Bali 2053
Stayed 4 nights in Jan 2026

10/10 Excellent

Nicole, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Pankaj, Winston Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lots of restaurants.
Stayed 2 nights in Dec 2025

8/10 Good

Erica Conchita

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall, we had a very enjoyable stay and the hotel certainly lives up to many aspects of a 5-star experience. The facilities are beautiful, the staff were friendly and accommodating, and the amenities were excellent for families. However, there were a couple of disappointing issues that are important to mention. Unfortunately, the cleanliness of the kids’ club was not up to the standard we would expect from a luxury hotel. Shortly after attending, my daughter contracted hand, foot and mouth disease, which was extremely upsetting and impacted the remainder of our holiday. Greater hygiene measures and monitoring in this area would be strongly recommended. Additionally, the noise level in the bedrooms from outside areas was quite noticeable, particularly at night, which made it difficult to rest comfortably. Improved soundproofing would greatly enhance the overall guest experience. Despite these concerns, we did enjoy many aspects of our stay and hope the hotel addresses these issues, as it has the potential to be truly exceptional.
Stayed 4 nights in Jan 2026

10/10 Excellent

ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best premises that we have stayed. Excellent service level and extremely helpful staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Hee Rak

Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Jan 2026

10/10 Excellent

XINRAN, Toronto

Stayed 6 nights in Jan 2026

10/10 Excellent

Bellal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the facilities were outstanding
Stayed 6 nights in Jan 2026

10/10 Excellent

Sara

Stayed 7 nights in Jan 2026

4/10 Poor

Fergus Ting Yu

Stayed 3 nights in Jan 2026

10/10 Excellent

Hiep, chandler

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great properties
Stayed 2 nights in Dec 2025

10/10 Excellent

Joong Beom

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and neat. And all the staff were very courteous and kind.
Stayed 3 nights in Dec 2025

6/10 Okay

Joseph

Stayed 3 nights in Dec 2025

10/10 Excellent

Mohamed

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and experience
Stayed 2 nights in Dec 2025

10/10 Excellent

GAURAV

Stayed 3 nights in Dec 2025

10/10 Excellent

Maximilian

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Dipan

Stayed 4 nights in Dec 2025

10/10 Excellent

vasudeva

Stayed 5 nights in Dec 2025

6/10 Okay

joanna, Weehawken

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel design is gorgeous! Staff is super nice, rooms are large and food is excellent! The hotel is very, very big! It caters especially to families with little kids as it provides nannies, playgrounds and pool activities for kids. There is an absolute lack of communication at the front desk/reception/reservations. We had back to back reservations which took them a while to find even though that I was in communication with the hotel via email prior to our arrival, where they confirmed that. Also made airport transfer arrangements through he hotel prior to arrival which they couldn’t find upon check in, took a picture of my emails for their reference and the day prior to check out they were surprised again with the airport transfer.
Stayed 4 nights in Dec 2025

10/10 Excellent

Amy

Stayed 4 nights in Dec 2025

10/10 Excellent

Junyan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hospitality we’ve received in Bali, and Asia. Modern amenities with a touch of zen and Bali taste. Lots of selection of restaurants. Various kids activities on offer. We stayed 4 days 3 nights didn’t need to leave the hotel at all. Highly recommend for family with kids.
Stayed 3 nights in Dec 2025

10/10 Excellent

Mikayla

Stayed 3 nights in Dec 2025

10/10 Excellent

Tong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel’s architecture is grand and impressive, and all the facilities are very well maintained. The pool has a romantic and charming atmosphere. Each restaurant has its own character, and the food is delicious. The rooms are spacious, well-equipped, and the bedding is very comfortable. Most importantly, the service is excellent — every staff member is friendly, warm, and always ready to help. The entire hotel gives a wonderful sense of comfort and happiness, perfect for a relaxing vacation.
Stayed 5 nights in Nov 2025

10/10 Excellent

Chryshanthi, Mt Claremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Got upgraded to a suite with a private pool. Excellent amenities. Wonderful staff. Easy access to private beach reserved for hotel guests. Massive outdoor pool and lots of water features. Enjoyed our stay. Would love to go back.
Stayed 5 nights in Nov 2025