Independent - accommodation in Odawara

The hotel is excellent. But there are a few things we really did not like. If you try to call the reception, they hardly can speak English, always sorry, only Japanese. Then we lost our bag in the bus and asked the hotel after checkout to help us claim the bag, they just send us a phone number for the bus station, I could look this up myself. And I even tried to call the bus station, but they only speak Japanese, that’s why I have ask the hotel to help us. Luckily our next hotel in Sapporo called the bus station and we got our bag back. Finally the dinner is super Westernized. If you expect a full Japanese buffet, don’t go there, unless you want to eat Mac and cheese… and French fries…

Walking into the lobby of this hotel was an amazing experience! After travelling on several rural roads to get there, we were suddenly transported into another world. Wide and spacious, not crowded. A place to relax and to take in the ambvience of it all. The staff were the best that we have encountered in a long time, and we were thinking to ourselves that this is the 'Hilton difference, the Hilton training'. Nothing much to say about the food, other than that it was very good, whatever we chose. In fact, I was pleasently suprised at how good it was. Onsen baths were as one would expect, but the swimming pool and the pool area for children are something to take your breath away. Don't forget, we are talking about the suburbs of Odawara. Surrounding the hotel are areas of natuaral green lawns, trees and pools. We saw tadpoles in one of the pools today! At the end of the day, there is not much that I can complain about, so well done Hilton. We will be back

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