2/10 Terrible
Xianwu
Travelled with family and small children
26 Sept 2025
First of all, I booked one night via Expedia.com and paid in full in early August already; however, the hotel charged me again when we were there last weekend, and did not refund until I contacted them today. The staff is NOT professional and patient at all. He said there was a language barrier and he couldn't understand me?! I have lived in the US for about 15 years and got my Master's degree here; there's no communication issue at all. It's very mean and unprofessional!!! Second, we stayed over the weekend as my kid had a chess tournament, the last round started at 2:30 pm, and I asked the front office can I could check out a little bit late, around 12 pm or 1 pm, so my kid could take a short nap, but they said no and asked me to check out exactly by 11 am. Overall, will never go there!
Xianwu
Stayed 1 night in Sep 2025
































