2/10 Terrible
Kari
Travelled with group
27 Sept 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So disappointed
The staff was the nicest part of the hotel. I rented a room to visit my friend who is currently going through cancer treatment. I’ve never been to Omaha so I could only go off of the prettiest pictures on the site. I was so excited to visit a hotel that I would normally see in Scottsdale. When I arrived, it was very far from it. The photos had to be from another location. The interior is very dated and not the beautiful modern dining experience I was expecting from the pictures online. It was the same as any other breakfast buffet style hotel. My bed had hair on the sheets once I pulled back the bedding. I got a two bed room so my friend could stay the night if she wanted so I just thought I’ll try the other bed but there was hair on that one too. The bathtub had rust and sludge around the handles. There was an empty box of tissues with one crumpled on top to give the illusion it was filled and the entire body soap was empty. Lastly the room was set to heat at 75 so I had to wait a few hours before it was cooled down. There was just no care put into the room whatsoever and I was so disappointed considering it was my first solo trip and I had been looking at hotels for weeks. There were two ladies I interacted with and they were very nice. The one I spoke to in particular when I was checking out was so sympathetic and kind to me. I didn’t say anything to them sooner bc the trip was all about my friend and being present for her. I didn’t have the bandwidth to worry about it.
Kari
Stayed 3 nights in Sep 2025