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Hyatt Place Orlando/Lake Buena Vista

3.0 star property
Hotel with free breakfast, near Disney Springs™

Photo gallery for Hyatt Place Orlando/Lake Buena Vista

Terrace/patio
Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Restaurant
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
The current price is NZ$211
includes taxes & fees
16 Dec - 17 Dec

Explore the area

View map
8688 Palm Pkwy, Orlando, FL, 32836
  • Place, Orlando Vineland Premium Outlets
    ‪2 min drive‬
  • Place, Disney Springs™
    ‪3 min drive‬
  • Place, Walt Disney World® Resort
    ‪4 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Shower/bath combination
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible (with shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, Accessible (with shower)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Shower/bath combination
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, iron/ironing board

Room, Multiple Beds, Accessible, Bathtub

7.8 out of 10
Good
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Shower/bath combination
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

8.8 out of 10
Excellent
(28 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Shower/bath combination
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, in-room safe, desk, iron/ironing board

Room, Multiple Beds (High Floor)

8.6 out of 10
Excellent
(86 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Shower/bath combination
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(17 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Shower/bath combination
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds, Sofa Bed)

Premium bedding, in-room safe, desk, iron/ironing board

Room (2 Queen Beds, Sofa Bed)

8.8 out of 10
Excellent
(181 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed with Sofa bed, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed with Sofa bed, Accessible

8.8 out of 10
Excellent
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, Accessible (2 Queen Beds, Sofa Bed,Roll In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Family Room, Accessible (2 Queen Beds, Sofa Bed,Roll In Shower)

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 57 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room, Accessible (2 Queen Beds, Sofa Bed)

Premium bedding, in-room safe, desk, iron/ironing board

Family Room, Accessible (2 Queen Beds, Sofa Bed)

8.8 out of 10
Excellent
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 57 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(16 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 39 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room (2 Queen Beds, Sofa Bed)

Premium bedding, in-room safe, desk, iron/ironing board

Family Room (2 Queen Beds, Sofa Bed)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Private bathroom
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Aloft Orlando Lake Buena Vista

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  • Pool
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 1,910 reviews
The price is NZ$143
includes taxes & fees
17 Dec - 18 Dec
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About the area

Orlando

At Hyatt Place Orlando/Lake Buena Vista you'll be 2.4 km (1.5 mi) from Disney Springs™ and 3.2 km (2 mi) from Walt Disney World® Resort. Highlights at this hotel include a restaurant, an outdoor swimming pool and a complimentary breakfast. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Meeting rooms and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Orlando hotel include Orange County Convention Center and Old Town.

What's nearby

  • Orlando Vineland Premium Outlets - 2 min drive - 2.7 km
  • Mary Queen of the Universe Shrine - 3 min drive - 2.4 km
  • Disney Springs™ - 3 min drive - 2.4 km
  • Walt Disney World® Resort - 4 min drive - 2.7 km
  • Disney's Lake Buena Vista Golf Course - 4 min drive - 3.0 km

Getting around

  • Orlando Station - 18 min drive
  • Orlando International Airport (MCO) - 22 min drive

Restaurants

  • ‪Wawa - ‬5 min walk
  • ‪Circle K - ‬1 min walk
  • ‪Chili's Grill & Bar - ‬4 min walk
  • ‪Olive Garden - ‬1 min walk
  • ‪Kizuna Asian Buffet & Sushi - ‬5 min walk

About this property

Hyatt Place Orlando/Lake Buena Vista

Hotel with free breakfast, near Disney Springs™
Hyatt Place Orlando/Lake Buena Vista offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A library, a terrace, and multilingual staff are also featured at the business-friendly Hyatt Place Orlando/Lake Buena Vista. Parking is available for a fee.

This Orlando hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 2016
  • Continental breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hyatt Place Orlando/Lake Buena Vista offers 169 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a weekly basis.

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SpringHill Suites by Marriott Orlando Theme Parks/Lake Buena Vista
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  • Breakfast included
  • Kids pool
  • Free WiFi
4.3 out of 5, Excellent, 3,461 reviews
The price is NZ$169
includes taxes & fees
4 Jan - 5 Jan 2026
SpringHill Suites by Marriott Orlando Theme Parks/Lake Buena Vista

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 17.63 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 17.63 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riu Hotel Orlando
Riu Orlando
Hyatt Place Orlando/Lake Buena Vista Hotel Orlando
Hyatt Place Orlando/Lake Buena Vista Hotel
Hyatt Place Orlando/Lake Buena Vista Orlando
Hyatt Orlando Buena Vista
Hyatt Place Orlando/Lake Buena Vista Hotel
Hyatt Place Orlando/Lake Buena Vista Orlando
Hyatt Place Orlando/Lake Buena Vista Hotel Orlando

Frequently asked questions

What is the cancellation policy at Hyatt Place Orlando/Lake Buena Vista?

Hyatt Place Orlando/Lake Buena Vista offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Place Orlando/Lake Buena Vista?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Hyatt Place Orlando/Lake Buena Vista on 16 Dec 2025 start from NZ$211.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Place Orlando/Lake Buena Vista?

Yep, Hyatt Place Orlando/Lake Buena Vista has an uncovered self car park with in/out privileges for USD 17.63 per day. A self car park is also available, for a fee.

Are there any beaches close to Hyatt Place Orlando/Lake Buena Vista?

The closest beach to Hyatt Place Orlando/Lake Buena Vista is Beachcomber Beach (8.2 km).

Does Hyatt Place Orlando/Lake Buena Vista have a pool?

Hyatt Place Orlando/Lake Buena Vista has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Hyatt Place Orlando/Lake Buena Vista a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Place Orlando/Lake Buena Vista.

Does Hyatt Place Orlando/Lake Buena Vista serve breakfast?

You bet, our visitors adore the free continental breakfast here! Offered weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 10:30 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hyatt Place Orlando/Lake Buena Vista?

No, Hyatt Place Orlando/Lake Buena Vista does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Place Orlando/Lake Buena Vista?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hyatt Place Orlando/Lake Buena Vista?

Check-in begins at 3 PM. Check-out time is noon.

Hyatt Place Orlando/Lake Buena Vista Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 733 out of 1425 reviews
Rating 8 - Good. 370 out of 1425 reviews
Rating 6 - Okay. 177 out of 1425 reviews
Rating 4 - Poor. 84 out of 1425 reviews
Rating 2 - Terrible. 61 out of 1425 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kishore

Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

DIS-A-NEY

Just a quick overnight stay for a weekend at Disney. I had a few concerns but the front desk was very responsive and took care of them immediately. The front desk and store and starbucks are 24 hour which was super nice!!
Stayed 1 night in Sep 2025

10/10 Excellent

Willder, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Torian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Raul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2025

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. We had to request clean bath towels multiple times to finally get 2, when there was more than 2 people staying. Requested toilet paper, got one only and we still had 3 more days left of our stay (again, more than 2 people). Requested for the trash to be taken out, they took 2 hours to come. Requested clean bed sheets, only got one for the mattress, and they made us change it. Bed comforter was dirty. Extra pillow had stains. The food was terrible, tasted like frozen food. I have stayed in multiple Hyatt Place hotels across the country, including other cities in Florida and had never had such a terrible experience. Will not stay in this location again. Save yourself some time and money.
Stayed 3 nights in Sep 2025

8/10 Good

Keissy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and modern in general. I wish I could give you 5 stars, however our room had a filtration issue and the carpet near the window was always soaked and made the room to smell a bit like mold. Otherwise, everything was great.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, staff were fantastic from check in until check out. Breakfast was good, hot and plenty of it, wasn't the normal ick i have had from other hotels.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tony

Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the lady that checked us in upon our arrival to the housekeeper we encountered in the elevator and the gentleman that checked us out on departure made this stay outstanding. This was my first stay at this hotel and i found it to be inviting and clean and everyone friendly and professional which is a wonderful thing. Thank you for such an enjoyable stay. If I am ever in the area again I will choose this for my hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff! So friendly! I love the free breakfast! They had someone make waffles every day.
Stayed 4 nights in Aug 2025

2/10 Terrible

Mark, Cairo

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor dining, cleanliness
Stayed 4 nights in Aug 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location, with lots of restaurants and shops nearby. The rooms itself are a bit outdated and could be cleaner.
Stayed 1 night in Aug 2025

10/10 Excellent

Monica, Sarasota

Stayed 1 night in Aug 2025

10/10 Excellent

Shirley

Liked: Cleanliness, amenities
The front desk Johnny R was so helpful and he was so good at solving any problems. Quick thinker. He deserves a raise.
Stayed 3 nights in Aug 2025

6/10 Okay

Oluwakemi

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Average cleaning
Stayed 1 night in Aug 2025

4/10 Poor

magda

Travelled with family
Disliked: Amenities, property conditions & facilities
The wall paper was bubbling up throughout the hotel. The smoke alarm in the lobby was going off continuously. I went to the cafe they have and ordered a cappuccino. They had no regular milk or regular sugar. Their breakfast was not very good.
Stayed 1 night in Sep 2025

10/10 Excellent

Darwin

Stayed 1 night in Sep 2025

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel
Stayed 2 nights in Aug 2025

6/10 Okay

Roberto Jorge, San Isidro

Travelled with family
I would have liked them to clean our room every day and change our towels.
Stayed 2 nights in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good. The breakfast was delicious.
Stayed 1 night in Aug 2025

2/10 Terrible

Jazmin, Pensacola

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional Rewrite We stayed three nights for our first trip to the area. Unfortunately, the experience did not meet our expectations. The photo representation on Expedia did not reflect the condition of the property. There were signs of water damage, and the building appeared worn and in need of major repairs. The carpet was torn in places, contributing to an overall less-than-ideal environment. The concierge on Saturday morning between 9:00 AM and 10:00 AM was unprofessional and unhelpful. When I raised concerns, there was a heated exchange rather than a constructive resolution. The hotel offers a shuttle service to the parks that is advertised as free. We were informed that sign-ups were needed the day before or at least 30 minutes before the bus departure, and that a guaranteed seating area was available if we arrived 20–30 minutes early. On arrival, the shuttle was late and fully booked, with passengers crowded into a vehicle that was not safe for its capacity. There were instances where 12 people stood, and additional guests were asked to squeeze into the bus. I did not feel this arrangement was safe or appropriate, especially for families with children and infants. The staff member at the concierge desk insisted that the issue was not the hotel’s concern, which added to the frustration. The room did not always provide towels, and we experienced a plumbing issue during our stay. There were multiple complaints from other guests at the front desk about overcharges and
Stayed 3 nights in Aug 2025

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025