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Rosen Shingle Creek

4.5 star property

Photo gallery for Rosen Shingle Creek

Outdoor banquet area
Creator video - submitted by Виктор's Travel Shop
11 restaurants, breakfast, lunch, dinner served; American cuisine
Exterior
Buffet

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$233
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
9939 Universal Blvd, Orlando, FL, 32819
  • Place, Shingle Creek Golf Course
    ‪4 min walk‬
  • Place, Shingle Creek Conference Centre
    ‪8 min walk‬
  • Place, Universal Epic Universe
    ‪5 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪16 min drive‬

Room options

Deluxe Room, 2 Queen Beds

  • City view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(423 reviews)
  • City view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.2 out of 10
Wonderful
(116 reviews)
  • City view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Double Queen Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Double Queen Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

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About the area

Orlando

A luxury stay in Orlando awaits you at Rosen Shingle Creek. You'll be 3 km (1.9 mi) from Orange County Convention Center and 9.8 km (6.1 mi) from Universal Studios Florida. Highlights at this family-friendly hotel include 11 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The steakhouse, A Land Remembered, serves American cuisine and is open for lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy access to 2 hot tubs and 2 outdoor tennis courts along with a golf course and a gym. 524000 square feet (48681 square metres) of event facilities include 99 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of a free theme park shuttle. .Places within a 15-minute drive of this 4.5-property class Orlando hotel include Universal CityWalk and Disney Springs™.

What's nearby

  • Shingle Creek Golf Course - 4 min walk - 0.4 km
  • Shingle Creek Conference Centre - 8 min walk - 0.7 km
  • Universal Epic Universe - 5 min drive - 2.7 km
  • Orange County Convention Center - 5 min drive - 4.3 km
  • Universal Studios Florida - 13 min drive - 8.8 km

Getting around

  • Sand Lake Road Station - 13 min drive
  • Orlando Station - 17 min drive
  • Orlando International Airport (MCO) - 19 min drive

Restaurants

  • ‪Cosmos Cafe - ‬5 min drive
  • ‪Chick-fil-A - ‬4 min drive
  • ‪7-Eleven - ‬3 min drive
  • ‪Toadstool Café - ‬7 min drive
  • ‪Starbucks - ‬6 min drive

About this property

Rosen Shingle Creek

Rosen Shingle Creek offers its guests a full-service spa, a golf course, 4 outdoor swimming pools, and 2 hot tubs. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 99 meeting rooms, and coworking spaces. Event space at this hotel measures 524000 square feet (48681 square metres) and includes a conference centre. A children's pool, a fitness centre, and a sauna are also featured at the luxury Rosen Shingle Creek. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Orlando hotel.

  • 1 building
  • 1501 guestrooms or units
  • 14 levels
  • 11 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 524000 sq ft of conference space
  • 48681 sq. m of conference space
  • Built in 2006
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
Rosen Shingle Creek offers 1501 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 11 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Bus station shuttle (surcharge)
  • Free theme park shuttle
  • Limo/town car service
  • Secured, uncovered parking on site (USD 38.34 per night)
  • Secured, uncovered valet parking on site (USD 51.12 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 32.67 for adults and USD 15.71 for children
  • 11 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • A Land Remembered
  • Café Osceola
  • Cala Bella
  • Mi Casa Tequila Taqueria
  • Tobias Burgers & Brews

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fishing
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 99 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (524,000 square foot of space)
  • Coworking space

Outdoors

  • Dock
  • Garden
  • On a river
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible bus station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (81 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's JustIN Mobile mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 168.75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 28.13 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per person, per night

We've listed all charges provided to us by the property.

This property's listed breakage deposit is refundable via credit card within 10 business days after check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 32.67 for adults and from USD 15.71 for children
  • Uncovered self-parking fee: USD 38.34 per night (in/out privileges)
  • Valet parking fee: USD 51.12 per day (in/out privileges)
  • Pet fee: USD 168.75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 28.13 per night
  • Facilities fee: USD 10.00 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 5:30 AM to midnight
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Rosen Creek
Rosen Creek Shingle
Rosen Shingle
Rosen Shingle Creek
Rosen Shingle Creek Hotel
Rosen Shingle Creek Hotel Orlando
Rosen Shingle Creek Orlando
Shingle Creek
Shingle Creek Rosen
Shingle Rosen Creek
Rosen Shingle Creek Resort
Shingle Creek Resort
Rosen Shingle Creek Hotel
Rosen Shingle Creek Orlando
Rosen Shingle Creek Hotel Orlando

Frequently asked questions

What is the cancellation policy at Rosen Shingle Creek?

Rosen Shingle Creek offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rosen Shingle Creek?

As of 29 Mar 2026, prices found for a 1-night stay for 2 adults at Rosen Shingle Creek on 5 Apr 2026 start from NZ$233, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rosen Shingle Creek?

Yep, Rosen Shingle Creek has a secured uncovered self car park with in/out privileges for USD 38.34 per night. A self car park is also available, for a fee.

Are there any beaches close to Rosen Shingle Creek?

The closest beach to Rosen Shingle Creek is Getaway Glen (11.5 km).

Is there a spa on site at Rosen Shingle Creek?

Yep, there is an onsite spa at Rosen Shingle Creek. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Rosen Shingle Creek have a pool?

Yep, and guests love it! Rosen Shingle Creek has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 5:30 AM to midnight.

What luxury perks are available at Rosen Shingle Creek?

Rosen Shingle Creek features 4 outdoor pools, 2 hot tubs and 11 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Rosen Shingle Creek a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Rosen Shingle Creek.

Is Rosen Shingle Creek family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Rosen Shingle Creek is a hit with families.

Does Rosen Shingle Creek serve breakfast?

You bet, buffet breakfast is served daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Rosen Shingle Creek?

No, Rosen Shingle Creek does not offer an airport shuttle service.

Is there a bar or restaurant at Rosen Shingle Creek?

Yep, they've got a poolside bar and 11 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Rosen Shingle Creek?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Rosen Shingle Creek?

Yep, Rosen Shingle Creek has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Rosen Shingle Creek Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3809 out of 4684 reviews
Rating 8 - Good. 542 out of 4684 reviews
Rating 6 - Okay. 192 out of 4684 reviews
Rating 4 - Poor. 59 out of 4684 reviews
Rating 2 - Terrible. 82 out of 4684 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Undria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not eat breakfast, but the market was great, variety of snacks and items to purchase. There was a food service station preparing hot food and a creamery that sold huge servings of ice cream. There were several restaurants but not all of them were open during our stay. The grounds and the pools are stunning. Very relaxing. The hotel is also in walking distance to a nice shopping strip anchored by Publix and a several restaurants. Thoroughly enjoyed this resort with my family!
Stayed 2 nights in Dec 2025

10/10 Excellent

Joel D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Stayed 4 nights in Dec 2025

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 2 nights in Dec 2025

10/10 Excellent

yonggang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff, amazing facilities and environment.
Stayed 1 night in Dec 2025

10/10 Excellent

Jean L, North Reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for three nights, great hotel, breakfast was kind of expensive
Stayed 2 nights in Dec 2025

10/10 Excellent

Regina

Stayed 1 night in Dec 2025

10/10 Excellent

Lollie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Atmosphere was festive for the holidays. Room was immaculate and spacious. Staff was friendly and helpful. I’d stay there again.
Stayed 1 night in Dec 2025

10/10 Excellent

Claribel

Liked: Cleanliness, property conditions & facilities
Room very clean and staff very cordial
Stayed 2 nights in Dec 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful high-end resort experience with amazing amenities! Clean rooms, attentive staff and delicious dining options!
Stayed 2 nights in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Shawna

Stayed 1 night in Dec 2025

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amenities and clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Savannah

Stayed 1 night in Dec 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outstanding overall!
Stayed 1 night in Dec 2025

10/10 Excellent

Fayssal

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

8/10 Good

Phuong

Stayed 2 nights in Dec 2025

10/10 Excellent

Yelena

Stayed 4 nights in Aug 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fees, fees, and more fees. This is a pretty nice place but is is not the value it disguises itself to be. I am savvy enough to read the fine print and check for buried fees when staying at a "resort" like this. Expedia showed all of the fees along with the statement: "these are all of the fees reported to us by the facility." Unfortunately there was STILL a $38 a day "self-parking" fee. Expedia's disclaimer statement lets us know that the parking fee was not reported to them by the hotel. Hey guys: just put the fees on the room price and stop playing games. Budget conscious consumers REALLY appreciate transparency.
Stayed 1 night in Dec 2025

8/10 Good

Gurjinder

Stayed 4 nights in Dec 2025

10/10 Excellent

Visarakham

Travelled with family
Liked: Cleanliness, staff & service, amenities
We love the Rosen Shingle Creek Resort! We try to come here every year. Price is great, staff is friendly and amazing. Many restaurants to choose from and location is perfect to the theme parks.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Stayed 4 nights in Dec 2025

10/10 Excellent

Annissa

Liked: Cleanliness, amenities, property conditions & facilities
Everything was A1. Loved the place it was beautiful! Would recommend 10/10
Stayed 1 night in Dec 2025

10/10 Excellent

Oyuki

Liked: Cleanliness, amenities, property conditions & facilities
I honestly loved it and will def be staying there again!
Stayed 2 nights in Dec 2025

6/10 Okay

Deborah, Heathfield

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was at very low capacity so a lot of the restaurants / bars were closed and the buffet breakfast was not being served. This was very disappointing as we had reserved 3 rooms for the family to celebrate my husbands 70th birthday. We had stayed here before to celebrate our daughters 21st birthday and we had a lovely time which is why we booked again - such a shame! We were not told at check in that the hotels amenities had been reduced, if we had of been told, we could have re-arranged our plans. We did not check in until early evening, when our plans were to have a drink at the pool bar, meal at the Burger restaurant and then a lovely buffet breakfast the next day - all 3 were unavailable. We ended up having a sandwich from the deli! It is a beautiful hotel, but unfortunately we had a very disappointing time.
Stayed 1 night in Dec 2025