Universal Orlando Resort - accommodation in Orlando

We enjoyed the place and setup. Very easy to maneuver and kid friendly!

3/5 Stars - Fantastic Customer Service, but Lacks the "Wow" Factor ​Overall, our stay was decent, but the hotel definitely lacks a "wow" factor. We were disappointed to find the water slides and lazy river closed upon arrival, with no email notification beforehand. On the positive side, our room was upgraded from a 2-bedroom to a 3-bedroom, though the interior felt very outdated. ​A major downside occurred on our second night when the fire alarm went off twice around 1:00 AM. There was no announcement or follow-up communication, forcing our whole family to head down to the lobby and ruining our night's sleep. Additionally, the location is a bit far from the main Orlando parks and attractions, averaging a 35-minute drive. ​Giving this 3 stars based on the price, outdated facilities, and closed amenities. However, the absolute highlight was the customer service—staff at the lobby, restaurants, and throughout the property were outstanding.

The cleanliness of the 1 bedroom villa we had was excellent. All the staff were very friendly and hospitable! We are still having about this stay 3 weeks later!