Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
Family-friendly hotel with 7 outdoor pools and 7 hot tubs

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

7 outdoor pools, pool cabanas (surcharge), pool umbrellas
Creator video
Exterior
Dock
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • Pointe Orlando
    ‪15 min walk‬
  • Orange County Convention Center
    ‪19 min walk‬
  • SeaWorld® Orlando
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

Deluxe Villa, 1 Bedroom

8.6 out of 10
Excellent
(152 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 4 Bedrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

Room (Resort Select)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Flat-screen TV
Premium bedding
Ceiling fan
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio (Villa)

8.4 out of 10
Very good
(507 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 2 Bedrooms

8.8 out of 10
Excellent
(103 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 111 sq m
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 157 sq m
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

Room, 1 Bedroom

7.8 out of 10
Good
(111 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Dishwasher
Flat-screen TV
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Westgate Lakes Resort & Spa Universal Studios Area. You'll be 4.2 km (2.6 mi) from The Orlando Eye at ICON Park and 4.8 km (3 mi) from Aquatica. Highlights at this hotel include 7 outdoor swimming pools, 2 poolside bars and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The family restaurant, Drafts Sports Bar & Grill, serves American cuisine and is open for lunch and dinner. Buccaneer Galley is the hotel's own bar, serving drinks along with light fare. Enjoy access to 7 hot tubs and 2 outdoor tennis courts along with a water park and a marina. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Additionally, you'll find a gym, a lazy river and a sauna. There's also free valet parking, along with the convenience of a free theme park shuttle. .You'll be 5 km (3.1 mi) from Universal Orlando Resort and 5 km (3.1 mi) from Universal’s Volcano Bay with a stay at this 4-property class Orlando hotel.

What's nearby

  • Pointe Orlando - 15 min walk - 1.3 km
  • Orange County Convention Center - 19 min walk - 1.6 km
  • The Orlando Eye at ICON Park - 2 min drive - 1.8 km
  • Aquatica - 2 min drive - 3.0 km
  • SeaWorld® Orlando - 3 min drive - 2.7 km

Getting around

  • Orlando Station - 13 min drive
  • Orlando International Airport (MCO) - 21 min drive

Restaurants

  • ‪Dave & Buster's - ‬5 min drive
  • ‪WonderWorks - ‬5 min drive
  • ‪Miller's I-Drive Ale House - ‬5 min drive
  • ‪Rocks - ‬6 min drive
  • ‪Bahama Breeze - ‬5 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Family-friendly hotel with 7 outdoor pools and 7 hot tubs
As a guest of Westgate Lakes Resort & Spa Universal Studios Area, you'll find a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 hot tubs are also on site. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

Business amenities include a 24-hour business centre and meeting rooms. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free self parking and valet parking are available.

This 4-star Orlando hotel is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 2 bars by the pool
  • Conference rooms
  • 2323 sq. m of conference space
  • Built in 1984
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan.

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free cot
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.23 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Frequently asked questions

What is the cancellation policy at Westgate Lakes Resort & Spa Universal Studios Area?

Westgate Lakes Resort & Spa Universal Studios Area offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Westgate Lakes Resort & Spa Universal Studios Area?

Yep, Westgate Lakes Resort & Spa Universal Studios Area has a free self car park and free valet parking.

Is there a spa on site at Westgate Lakes Resort & Spa Universal Studios Area?

Yep, there is an onsite spa at Westgate Lakes Resort & Spa Universal Studios Area. It has 7 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Westgate Lakes Resort & Spa Universal Studios Area have a pool?

Yep, and guests love it! Westgate Lakes Resort & Spa Universal Studios Area has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Westgate Lakes Resort & Spa Universal Studios Area have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Westgate Lakes Resort & Spa Universal Studios Area?

Westgate Lakes Resort & Spa Universal Studios Area features 2 poolside bars, 7 outdoor pools and 7 hot tubs. All guestrooms come with pillowtop beds and premium bedding.

What makes Westgate Lakes Resort & Spa Universal Studios Area a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Westgate Lakes Resort & Spa Universal Studios Area.

Is Westgate Lakes Resort & Spa Universal Studios Area family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Westgate Lakes Resort & Spa Universal Studios Area is a hit with families.

Is there a free airport shuttle available at Westgate Lakes Resort & Spa Universal Studios Area?

No, Westgate Lakes Resort & Spa Universal Studios Area does not offer an airport shuttle service.

Is there a bar or restaurant at Westgate Lakes Resort & Spa Universal Studios Area?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Westgate Lakes Resort & Spa Universal Studios Area?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2607 out of 5048 reviews
Rating 8 - Good. 1050 out of 5048 reviews
Rating 6 - Okay. 657 out of 5048 reviews
Rating 4 - Poor. 339 out of 5048 reviews
Rating 2 - Terrible. 395 out of 5048 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort overall was very nice, pretty place, staff were friendly. The regular bed was very comfortable but the pull out bed was awful- I don't recommend using those. Any food on the resort was highly expensive & took very long to get. We sat down in the restaurant for a basic meal upon our arrival, it took like 3 hours to finish. We waited about 50 minutes for the food to come out. It was just 3 orders of chicken fingers & ff, there was only 1 or 2 other tables in the place. Each step of our dinner took 15-20 minutes.Ex: To get a refill 15-20 minutes, to come back & ask for boxes another 15-20min, then we asked for the bill, another 20 min wait, then 20 min to wait for them to come back & take payment, then another 20 min to return my card & receipt. Very frustrating when we were just hungry & exhausted & wanted to settle in. We ordered pizza from the pizzeria. We waited an hour for one large pizza to be done, we were the only customer & it was $45! I recommend eating out, outside of the resort. We had a fabulous time though. You need a car but parking is tough. Pools, lovely but you can't really get a chance to enjoy things like the hot tub, it's filled with unsupervised children or large groups of rude adults that never get out, this occured everytime we tried to go over a 5 day time frame. If frequent marijuana smell bothers you, then you may take issue with your stay. I really got no help on how to access the various services. They kept wanting me to buy a timeshare.
Stayed 5 nights in Mar 2025

4/10 Poor

jacob-matthew

Disliked: Staff & service
ChatGPT said: Title: A Complete Disaster - Avoid at All Costs! I cannot stress enough how awful my experience at the West Gate Hotel was. From the moment I arrived, it was clear that this place was a complete disaster. The staff was completely untrained and incredibly unaccommodating. I had to wait at the front desk for an unreasonably long time just to check in, and when I finally did, the receptionist was rude and unhelpful. It felt like they had no idea what they were doing. The room itself was even worse. It reeked of standing water, which made it feel damp and musty. I couldn’t even relax without feeling like I was in a swamp. The air conditioning didn’t help, either – it just made the room feel even more uncomfortable. To make matters worse, the room key cards wouldn’t work. I had to go back to the front desk multiple times to have them replaced, and each time, it felt like I was inconveniencing the staff. Every time I’d leave my room, I’d cross my fingers hoping the key worked when I came back. It was beyond frustrating. When I got back from my trip, I contacted Hillary, a manager, to discuss the issues I faced and inquire about a refund or credit for my terrible stay. She was utterly unhelpful and unresponsive, offering no real solution to my concerns. Despite going back and forth with her about the matter, I was left with no resolution and absolutely no customer service. It was as if she couldn’t care less about the experience I had.
Stayed 6 nights in Jan 2025

8/10 Good

Dominica Castilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful setting. We will definitely stay here again. Due to colder morning and night conditions the heat takes 4 hours to increase per the room settings. Since we were gone all day we woke up cold and slept cold (60-64 degrees) - it was cold for us.
Stayed 5 nights in Mar 2025

8/10 Good

Shakira

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY thing that was a little inconvenient was parking since we were all the way to the back. Other than that, I’ll be coming once a year!
Stayed 4 nights in Mar 2025

6/10 Okay

Dawn Erin

Travelled with family
Liked: Staff & service
Here are some issues I had with the property: we had to pay extra every day for the water park on top of extra daily "resort fees". The resort feels were 20 dollars per day and per person 25 dollars per day for water park. That was annoying since the website says there were 7 pools available to guests and a water park which led us to believe park was included. Then the wave pool at water park was freezing and the heating components were broken and "back ordered " . The kayaks and paddleboats available for rental were actually not available because of some dangerous algae in the lake that the resort is on. The manager said that the lake had been closed guests since January. But when I checked in and asked about renting a kayak, they told me where to go to rent it and if it's been closed since january, that should have been updated on their website. Also, there is a Delhi on-site where you can get pizza and sandwiches and salads. And the entire time that we were there for a whole week, they did not have any chicken turkey available for sandwiches, and every time I asked, they said they had"run out" but a couple of the days I was there about twenty minutes after they opened up so how could they run out after twenty minutes. The only other downside of this resort.Is it's not really near anything within walking distance?So a car is kind of a necessity. Some of the positives about the resort is that they do have multiple pools available. Unfortunately, the bars at the pool were
Stayed 6 nights in Mar 2025

10/10 Excellent

Marcos Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Richarde

Stayed 6 nights in Mar 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The actual stay was great, my only complaint was checkout. The checkout experience was terrible. We requested a late check out which was granted. Only to find out the person that gave us the late checkout did not document it in the system. The cleaning crew knocked on our door from 9:45-12:00 nonstop asking if we were checking out. Even after we told them yes, our checkout was at 12. We had probably a total of 5 or 6 cleaners knock on our door. 2 of them knocked and even after we said one second they just walked in the room. Probably the worst checkout experience I’ve had. Other than that the stay was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Latonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. Other than the check in process, we had a blast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2025

2/10 Terrible

DIANE

Disliked: Cleanliness, staff & service, property conditions & facilities
I thought
Stayed 3 nights in Mar 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The wifi in my room didn't work all the time. My room was near the highway and lots of traffic noise could be heard even when the windows were closed. The pull out couch bed was horrible. The kitchen was smaller than pictured.
Stayed 6 nights in Mar 2025

10/10 Excellent

Chrisjan Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Antonio john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 6 nights in Mar 2025

6/10 Okay

Kelli

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was a wonderful size and great location, however the phone did not work and we were not informed there was no housekeeping so we were stuck with dirty towels until I finally texted their concierge system. The beds weren't very comfortable but the room was cleaned when we entered. Everything shut down at 11pm (Including outdoor fire pits) and there was limited food available after this time. I was harassed by unhoused people daily outside of the resort gates on the street, one evening having one jump in front of my car. I received more help from other guests than I did the staff. The security staff was great though, although lines to get into the parking lot were very long in the evening.
Stayed 9 nights in Mar 2025

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge and the parts that I did see were nice. Too bad I didn’t have more time to explore the property as I was only there for 2 days and I had plans for other stuff in the area but I’ll definitely come back another time just to enjoy the resort
Stayed 2 nights in Mar 2025

8/10 Good

Kimberly

Stayed 6 nights in Mar 2025

10/10 Excellent

Julia, Chicopee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent our anniversary weekend at this resort and we loved it staff was amazing, rooms were very clean everything was close by and very accessible for Uber we will definitely go back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Raymond John

Travelled with family and small children
Liked: Amenities
This property is always very well maintained.Really appreciate the hospitality at this resort.Top of the line!!!
Stayed 7 nights in Mar 2025

2/10 Terrible

Ronnie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
first night no hot water Luke warm at best about about stepped on a piece of a needle like a safety pin that broke and was bent side ways sticking up on the floor the pool bars only open tell 6pm on weekends adult relaxation pool was closed at 7 on Saturday but open tell 11 on Wednesday don’t make sense the sunset pool bar was supposed to be open Saturday night from 1pm to 9pm don’t look like it hadn’t been open in weeks don’t think I’ll be going bk
Stayed 3 nights in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Joshua Michael

Travelled with family
How clean the property was the staff works very hard to keep it clean loved the pools one thing we didn't like is the parking you need to have assigned parking for each building in our opinion but all and all great place
Stayed 8 nights in Mar 2025

8/10 Good

BRENDA

Travelled with family and small children
Liked: Cleanliness
The property and room amenities looked like pictures on Expedia. The room was extremely clean and when you call the staff for towels or issues they came immediately. Appreciate the fast response. I would books there again without any hesitation. All the activities listed on the site were not available as the fishing or the boats.
Stayed 6 nights in Mar 2025

10/10 Excellent

Ivana

Stayed 1 night in Feb 2025