2/10 Terrible
Jennifer
30 Jun 2025
Disliked: Staff & service, room comfort
No room in spite of reservation sleeping in office
They claimed at checkin that I did not have a reservation even though I had communicated with them online about my arrival time and they said they were looking forward to welcoming me. I showed my reservation and they showed me their system where I had my reservation. I had originally planned to stay 2 nights but my travel plans changed. Quite in advance I had cancelled the room for 2 nights and updated to a room for 1 night. This all showed on their computer.
They seemed to have known because there was already a bed set up in an office space so I slept with a table, protector, a bunch of office chairs. No mirror to get dressed. I had to use the staff bathroom and then walk through the check in area and down to the basement floor to use a small shared shower. They should have offered me a free night they decided just to give me a shuttle ride free? There is no lock on the door. I think it is a bit ridiculous - the proper thing to do would be to apologize for their error and find me a suitable room at a local hotel not have me sleep on a bed in an office space. The check in people were friendly enough but being very cheap to think $8 free ride was worth sleeping in an office. No mirror to get ready in the morning - I can take a shower but no where to hang the towels. I don’t know what they were thinking, but this is not meeting a quality of service I would expect.
The fault was entirely on the part of the hotel, and I assume that they treat guests from Hotels.com like this.
Jennifer
Stayed 1 night in Jun 2025