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Hilton Lac-Leamy

4.5 star property
Luxury hotel with 4 restaurants and 3 hot tubs

Photo gallery for Hilton Lac-Leamy

Indoor pool, outdoor pool, open 6:30 AM to 10:00 PM, pool loungers
Lobby
Reception
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
The current price is NZ$446
includes taxes & fees
11 May - 12 May

Explore the area

Map
3 Boul Du Casino, Gatineau, QC, J8Y6X4
  • Casino du Lac Leamy
    ‪5 min walk‬
  • Byward Market Square
    ‪6 min drive‬
  • Parliament Hill
    ‪7 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Lake view
  • Sleeps 5
  • 1 Queen Murphy Bed

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Shower/bath combination
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Suite, 1 King Bed, Jetted Tub

1 Bedroom Suite, 1 King Bed, Jetted Tub

1 Bedroom Suite, 1 King Bed, Jetted Tub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 Bedroom Suite, 1 King Bed, Lake View

1 Bedroom Suite, 1 King Bed, Lake View

1 Bedroom Suite, 1 King Bed, Lake View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

Room, 2 Queen Beds

Room, 2 Queen Beds, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, Accessible, Business Lounge Access (Lake View)

Executive Room, Accessible, Club lounge access (Lake View)

Executive Room, Accessible, Business Lounge Access (Lake View)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Business Lounge Access, View

Suite, Club lounge access

Suite, Business Lounge Access, View

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Business Lounge Access

Room, Club lounge access

Room, Business Lounge Access

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, Business Lounge Access, Lake View

Executive Room, Club lounge access, Lake View

Executive Room, Business Lounge Access, Lake View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed

Royal Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Shower/bath combination
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Shower/bath combination
Hairdryer
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Business Lounge Access

Suite, Club lounge access

Suite, Business Lounge Access

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Sofa bed
  • Lake view
  • Sleeps 4
  • 1 King Bed

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About the area

Gatineau

A luxury stay in Gatineau awaits you at Hilton Lac-Leamy. You'll be within a 5-minute walk of Casino du Lac Leamy and 2 km (1.2 mi) from Valleys Outaouais Hospital Center. Highlights at this family-friendly hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at AmeriSpa can include hot stone massages, body wraps and mani/pedis. The restaurant, Le Baccara, serves French cuisine. Enjoy access to 3 hot tubs and 2 outdoor tennis courts along with an indoor swimming pool and an outdoor swimming pool. 51000 square feet (4738 square metres) of event facilities include 16 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include a casino, a marina and a nightclub. Buffet breakfast is available at weekends between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Hull hotel include Canadian Museum of History and Rideau Canal.

What's nearby

  • Casino du Lac Leamy - 4 min walk - 0.4 km
  • Canadian Museum of History - 4 min drive - 4.1 km
  • Byward Market Square - 5 min drive - 5.1 km
  • University of Ottawa - 6 min drive - 5.6 km
  • Parliament Hill - 7 min drive - 5.8 km

Getting around

  • Rideau Station - 6 min drive
  • Ottawa Station - 10 min drive
  • Ottawa International Airport (YOW) - 26 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Tim Hortons - ‬14 min walk
  • ‪Le Quai - ‬12 min walk
  • ‪Benny&Co - ‬8 min walk
  • ‪Pacini Hull - ‬11 min walk

About this property

Hilton Lac-Leamy

Luxury hotel with 4 restaurants and 3 hot tubs
Hilton Lac-Leamy offers its guests a full-service spa, a marina, and 3 hot tubs. There are 4 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 51000 square feet (4738 square metres) and includes a conference centre. A casino, an outdoor pool, and an indoor pool are also featured at the luxury Hilton Lac-Leamy. Self parking is free.

  • 1 building
  • 349 guestrooms or units
  • 19 levels
  • 4 dining venues
  • 3 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq. m of conference space
  • Built in 2001
  • Casino
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
Hilton Lac-Leamy offers 349 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 47-inch Smart televisions come with premium cable channels, video game consoles and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Gatineau hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and safes. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

AmeriSpa has 17 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (CAD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 10:30 AM for a fee: CAD 6 to 24 per person
  • 3 bars/lounges
  • 4 restaurants
  • Snack bar/deli

Restaurants on site

  • Le Baccara

Things to do

  • 1,700 slot machines
  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 hot tubs
  • 40 gaming tables
  • Arcade/game room
  • Bicycle rentals
  • Casino (322,920 square foot of space)
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (51,000 square foot of space)

Outdoors

  • Garden
  • Marina
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per pet, per stay
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 6 to 24 per person
  • Valet parking fee: CAD 20 per day
  • Pet fee: CAD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 176702, 2023-11-30

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Lac-Leamy
Hilton Lac-Leamy Gatineau
Hilton Lac-Leamy Hotel
Hilton Lac-Leamy Hotel Gatineau
Lac-Leamy
Lac-Leamy Hilton
Gatineau Hilton Lac Leamy
Hilton Gatineau
Hilton Hotel Gatineau
Hilton Lac-Leamy Gatineau, Quebec
Hilton Lac-Leamy Hotel
Hilton Lac-Leamy Gatineau
Hilton Lac-Leamy Hotel Gatineau

Frequently asked questions

What is the cancellation policy at Hilton Lac-Leamy?

Hilton Lac-Leamy offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Lac-Leamy?

As of 10 May 2025, prices found for a 1-night stay for 2 adults at Hilton Lac-Leamy on 11 May 2025 start from NZ$446.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Lac-Leamy?

Yep, Hilton Lac-Leamy has a free self car park and free RV/bus/truck parking. Additionally there is valet parking for CAD 20 per day.

Is there a spa on site at Hilton Lac-Leamy?

Yep, AmeriSpa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hilton Lac-Leamy have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:30 AM to 10:00 PM.

What luxury perks are available at Hilton Lac-Leamy?

Hilton Lac-Leamy features 3 hot tubs, a nightclub and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Hilton Lac-Leamy a romantic place to stay?

Romance packages and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Lac-Leamy.

Is Hilton Lac-Leamy family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hilton Lac-Leamy is a hit with families.

Does Hilton Lac-Leamy serve breakfast?

You bet, buffet brekkie is served at weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hilton Lac-Leamy?

No, Hilton Lac-Leamy does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Lac-Leamy?

Yep, you can grab a meal at Hilton Lac-Leamy's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Hilton Lac-Leamy?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Lac-Leamy?

Furry friends are welcome at Hilton Lac-Leamy, with food and water bowls on offer. Just so you know, there's a weight limit of up to 34 kg per pet.

Hilton Lac-Leamy Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1001 reviews
Rating 8 - Good. 199 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jo-Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were kind & helpful. Beds were sooo comfortable and the bathroom was luxurious. The pool was incredible!
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great service. Great for a night or weekend away.
Stayed 1 night in Feb 2025

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dad and I were looking for a nice place close to Ottawa; we were pleasantly surprised and pleased with the property. The plentiful free parking and wifi placed it ahead of the other options being considered.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joakim

Stayed 3 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay very nuch
Stayed 1 night in Feb 2025

10/10 Excellent

Miao

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Aashima

Stayed 4 nights in Jan 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Very comfortable and very clean. Love the outdoor pool!
Stayed 1 night in Jan 2025

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Jan 2025

10/10 Excellent

Megan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were all very friendly. Beds were comfortable and cozy. Pos were amazing especially the heated outdoor pool in the snow!
Stayed 1 night in Jan 2025

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I spent a night there for a getaway. It is a beautiful location and very clean. The staff was friendly and we spent the evening at the casino and returned to have a swim in and outside in January. We had a great evening and plan on returning.
Stayed 1 night in Jan 2025

8/10 Good

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon choix!

Super hôtel! Excellent restaurant et service au bar par Étienne! Tout pour le confort mais j'aurais apprécié un meilleur éclairage et de la ventilation dans la salle de bain.
Stayed 1 night in Jan 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

lorie

Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
NiIce hotel.Good amenities.
Stayed 1 night in Jan 2025

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the property. Rooms were clean and staff was friendly. Disappointed that we had asked for connecting rooms and they were not available for our stay, as apparently the hotel has no way of reserving them? Kids had a blast swimming and walking around the property. Swimming area was clean and there was staff available at all times. Great hotel, stay was enjoyed by all
Stayed 1 night in Jan 2025

10/10 Excellent

Paula, ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fun getaway with great restaurants casino and outdoor pool
Stayed 1 night in Jan 2025

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff. The outdoor pools are amazing. My room was cold. When I arrived the temperature was very low and it didn't reach the desired temperature before I left the next morning.
Stayed 1 night in Jan 2025

2/10 Terrible

Jill

They charged me $200 for a broken thermostat in the room. My room was cold when i checked in. The woman supervisor for customer service was horribly rude when i called back to ask why i was billed $200 on my credit card. It was 3 days trying to get someone on the phone. Charles left me a voicemail to call and diiscuss. I tried several times and front desk would not pass my call through to him. Finally i got a supervisor. This woman yelled at me and said i was a liar and broke the thermostat. She was laughing and mocking me. I couldn't go to work for 2days i was so stressed . My Father recently passed away and i could not bear the stress they incurred. This is wrong. I want this corrected. $400 for a room and i was verbally attacked. She was condescending and would not let me speak. She started laughing and at that point i was so upset. Devastated. I want my $200 refunded immediately.
Stayed 1 night in Dec 2024

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property never fails to impress. Worth every dollar.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Pepens

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Victor

good
Stayed 1 night in Dec 2024