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4.1 out of 5

"Hotel is just off The Square so close to shops and restaurants. Staff were helpful and pleasant. We thought the room was good value. " More

By a verified traveller on Fri 20 Jul 2018

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Hotel Description

A family-friendly stay in the heart of Palmerston North awaits you at Copthorne Hotel Palmerston North. Within just a 10-minute stroll, you'll find The Square and City Library. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs.

All 76 rooms feature satellite TV, free weekday newspapers and portable fans. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Additionally, safes, hairdryers and phones are available.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Other amenities include free WiFi in public areas, a fitness centre and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Palmerston North hotel include Te Manawa and New Zealand Rugby Museum.

Standard King or Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$107* Per night/room 27 Oct. - 28 Oct.

Superior Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Copthorne Hotel Palmerston North ratings based on 634 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Copthorne Hotel Palmerston North

Everyone (391) Business (8) Couples (155) Family (76) Other (2)
3 out of 5
Everything about the hotel was lovely apart from ROOM SERVICE FOOD. It was the WORST we have ever had. LOVELY HOTEL BUT TERRIBLE ROOM SERVICE FOOD Getting simple fare so wrong is astonishing. We ordered an entree each - Jalapeño Bites and Veggie Spring Rolls- both were really overcooked - and a toasted sandwich - it was cold, dry, tasteless, undercooked and INEDIBLE. We expressed our comments to reception staff and completed a Guest Comments form but have yet to hear back.

Posted by on 12 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Carey

Thank you for the review. Appreciate the feedback

3 out of 5
The staff were excellent, friendly and helpful. Our room was well presented but the window frame had paint that was flaking and possibly rotten wood underneath. Plugs and drains old.

Posted by on 5 Oct. 2019

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Comment from Hotel Management

6 Oct. 2019 by Carey

Thank you for the review

5 out of 5
Handy to Town, large room and big toilet shower area.

Posted by on 26 Sep. 2019

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27 Sep. 2019 by Carey

Thank you for the review

5 out of 5
Enjoyed the whole expetience and especially the bed it was so comfortable

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Carey

Thank you for the review

5 out of 5
Great central location with fantadtic service and very clean

Posted by on 22 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Carey

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4 out of 5

Posted by on 20 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Carey

Thank you for the review

3 out of 5
It was good value, room was huge & well maintained, but overall the building looks a bit tired.

Posted by on 16 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Carey

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5 out of 5
The service standard was already high, However at about 01:15 in the morning my car was broken into and the staff where fantastic at trying to ease the pain the of the situation I moved the car to outside the reception area and vacuumed the broken glass out of the car and then they put plastic wrap over the affected window area. Great Job

Posted by on 27 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Carey

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3 out of 5
The heating took ages to heat the room. It was a cold windy night and we were cold when we arrived. No toilet brush and the light on the outside just flicked on and off. Handy location staff very nice.

Posted by on 14 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Carey

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5 out of 5
We liked the property's central position to the heart of Palmerston North. Room heating was Ok, but difficult to achieve an even temperature

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Carey

Thank you for the review

About the Copthorne Hotel Palmerston North

Location 110 Fitzherbert Avenue, Palmerston North, 5301

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. A fitness centre, a library, and concierge services are also featured at the family-friendly Copthorne Hotel Palmerston North. Self parking is free. This 4-star Palmerston North hotel is smoke free.

  • 76 guestrooms or units
  • 6 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Palmerston North (PMR-Palmerston North Intl.) (5.7 km / 3.6 mi)
  • Parking: Free self parking

Room Amenities

Copthorne Hotel Palmerston North offers 76 forms of accommodation with minibars and a safe. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Palmerston North hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Jimmy Cooks Kiwi Kitchen – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

All Standard Rooms are located directly outside of the the main building. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 0.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Union Pay
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 19 and NZD 26 for adults, and NZD 8 and NZD 13 for children (approximately)
  • Rollaway bed fee: NZD 0.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kingsgate Hotel Palmerston North
  • Kingsgate Palmerston North
  • Palmerston North Kingsgate
  • Copthorne Hotel Palmerston North
  • Copthorne Palmerston North
  • Copthorne Palmerston North
  • Copthorne Hotel Palmerston North Hotel
  • Copthorne Hotel Palmerston North Palmerston North
  • Copthorne Hotel Palmerston North Hotel Palmerston North

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 10-device limit. WiFi in public areas is also free and has a 10-device limit.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

url importing https://www.wotif.co.nz/Palmerston-North-Hotels-Copthorne-Hotel-Palmerston-North.h1293-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.