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Porta Hotel del Lago

3.5 star property
Family-friendly hotel with fitness centre and sauna

Photo gallery for Porta Hotel del Lago

Property grounds
View from property
Banquet hall
Exterior
Lake View Premium Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Gym
  • Spa
  • Pool
The current price is NZ$270
includes taxes & fees
18 Aug - 19 Aug

Explore the area

View map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Casa Cakchiquel Arts Center
    ‪6 min walk‬
  • Church of Saint Francis
    ‪15 min walk‬
  • Panajachel Municipal Market
    ‪15 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪76 min drive‬

Room options

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Free cots/infant beds
TV
Fan
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 26 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Deluxe Room

1 bedroom, premium bedding, desk, blackout curtains

Lake View Deluxe Room

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Balcony
Free cots/infant beds
TV
Fan
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room

Garden Room

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Balcony
Free cots/infant beds
TV
Fan
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Second Floor

Room Second Floor

Room Second Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Free cots/infant beds
TV
Fan
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

Highlights

Balcony
Free cots/infant beds
TV
Fan
Premium bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 26 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

About the area

Panajachel

A family-friendly stay in Panajachel awaits you at Porta Hotel del Lago. Within a short 5-minute stroll, you'll find Lake Atitlán and La Galeria. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free kids' club, gym, Hot tub and sauna. 4725 square feet (439 square metres) of event facilities include 4 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Cooked-to-order breakfast is available daily between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3.5-property class Panajachel hotel include Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center.

What's nearby

  • Lake Atitlán - 3 min walk - 0.3 km
  • La Galeria - 5 min walk - 0.5 km
  • Casa Cakchiquel Arts Center - 6 min walk - 0.6 km
  • Church of Saint Francis - 15 min walk - 1.3 km
  • Panajachel Municipal Market - 15 min walk - 1.3 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 115 min drive

Restaurants

  • ‪The Little Spoon - ‬5 min walk
  • ‪Restaurante El Atitlan - ‬5 min walk
  • ‪Cafe Asawa-ko - ‬5 min walk
  • ‪Guajimbos - ‬9 min walk
  • ‪El Zapote - ‬5 min walk

About this property

Porta Hotel del Lago

Family-friendly hotel with fitness centre and sauna
Porta Hotel del Lago offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4725 square feet (439 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the family-friendly Porta Hotel del Lago. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Panajachel hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • Conference rooms
  • 4725 sq ft of conference space
  • 439 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Beds feature premium bedding. Premium cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Spanish

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  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 413 reviews
The price is NZ$290
includes taxes & fees
24 Aug - 25 Aug
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference centre (4,725 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 May 2025 to 15 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 7 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

What is the cancellation policy at Porta Hotel del Lago?

Porta Hotel del Lago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Porta Hotel del Lago?

As of 17 Aug 2025, prices found for a 1-night stay for 2 adults at Porta Hotel del Lago on 18 Aug 2025 start from NZ$258.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Porta Hotel del Lago?

Yep, Porta Hotel del Lago has a free self car park.

Is there a spa on site at Porta Hotel del Lago?

There's no onsite spa, but this property does offer services like massages.

Does Porta Hotel del Lago have a pool?

Porta Hotel del Lago has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Porta Hotel del Lago a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Porta Hotel del Lago.

Is Porta Hotel del Lago family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Porta Hotel del Lago is a hit with families.

Does Porta Hotel del Lago serve breakfast?

Yeah, cooked-to-order brekkie is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Porta Hotel del Lago?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Porta Hotel del Lago?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Porta Hotel del Lago?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Porta Hotel del Lago?

Cats and dogs are welcome at Porta Hotel del Lago, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Porta Hotel del Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1004 reviews
Rating 8 - Good. 292 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 38 out of 1004 reviews
Rating 2 - Terrible. 24 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Edgar

Travelled with partner
Liked: Cleanliness, staff & service
At the time of our stay they were renovating a section of the hotel which caused a lot of noise throughout the day until late evenings , because of all the noise we really couldn’t just lay and relax in our until it was night time when they would finish up .
Stayed 2 nights in May 2025

10/10 Excellent

Ana Veronica

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient. Clean. The staff was very helpful and friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than I was expected
Stayed 3 nights in May 2025

6/10 Okay

Mariette, Caguas

Travelled with partner
Disliked: Staff & service
The views are amazing!!!! You can see the lake from your balcony and enjoy it!!!
Stayed 2 nights in Apr 2025

6/10 Okay

Joana

Travelled with group
Liked: Cleanliness, staff & service
Pros: The staff were extremely friendly, which still made the stay pleasant. The location is also great to walk around and explore the shops & grab meals (along with having the convenience of meals at the hotel). Cons: The jacuzzi wasn’t hot & the room was extremely hot & humid. We had to sleep with the deck door open and still we were hot. Also, there was no fridge in the room. Unfortunately, for the price this hotel wasn’t worth it.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has beautiful views of the lake and is very well located as a base to explore the towns around the lake. Very clean and modern rooms. My only complaint was that they are inflexible on check-in time (they allow early check-in and late check-out only if we pay a fee and don’t provide room upgrades even though both are supposed to be advantages of platinum status on the booking platform). Also there is no laundry service contrary to the description, which was a let down for a hotel of that caliber. Overall, I would stay here again though.
Stayed 3 nights in Apr 2025

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a really nice experience staying at this hotel food is excellent and the people there are nice excellent service. Looking forward to visit you again in the future. Thank you!!
Stayed 3 nights in Apr 2025

6/10 Okay

josie

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was clean … our room was very well maintained … very poor bar service and selection…no one on sight w bar experience. Restaurant food avg. and staff good .. front desk staff and guest service staff were not accommodating and really seemed like we were all more of a bother than a hotel guest. No pool service … had to go into bar and or restaurant to get food or drinks.
Stayed 4 nights in Mar 2025

10/10 Excellent

Odena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service was great. Everyone was very helpful. AC was loud but still good. However the pool lounge chairs need to be replaced. They all were kinda broken down and sagging down in the middle. It’s a nice pool area and would be a lot nicer with decent lounge chairs.
Stayed 4 nights in Apr 2025

8/10 Good

Julio, guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that they give you a small questionnaire and when they realized I had some issues they called me to investigate further
Stayed 1 night in Apr 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Good area
Stayed 3 nights in Apr 2025

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with family and it had everything for everyone in one place. The pool was excellent!
Stayed 1 night in Apr 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent installations , variety shows and activities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Deborah, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and great food.
Stayed 2 nights in Mar 2025

10/10 Excellent

JOSUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, the view and amenities
Stayed 3 nights in Apr 2025

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service

Good but not great.

Amazing views of Lake Atlitan. The hotel wad nice inside but the room could get a little warm even with the portable air conditioning. The room was clean and comfortable enough. Hotel serving staff had good points and bad points. Some wait staff around the pool would forget to bring orders. The front desk is not at all accommodating. Food in the hotel restaurant was decent most nights but was very expensive for the buffets. The last night, the hotel threw a lovely event with kids entertainment and free drinks.
Stayed 3 nights in Apr 2025

10/10 Excellent

Joleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Hylin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful, family friendly hotel that my daughter and I truly enjoyed. There is no AC, but a fan is provided. Staff was excellent and very helpful, food was wonderful and the staff at Kids House were so wonderful and welcoming. Would definitely recommend!
Stayed 2 nights in Apr 2025

10/10 Excellent

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’ll be back!

Lovely hotel, modern rooms, and good location. For the price, it’s a decent and comfort hotel and nicer than other places we have stayed in Panajachel in same price range. Lovely artwork inside. Amazing views of volcanos (see pic below from bed and from the balcony on 5th floor). Great bed and pillows. Lots of water. Friendly staff.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lea

Stayed 1 night in Feb 2025

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property, felt safe staying here and was convenient to the boardwalk and to the town. Beautiful views if you have a clear day of the volcanos and nice balconies. We didn't have time to enjoy the pool but it looked very relaxing. Room amenities could be improved no A/C and no safe in the room. The staff were helpful, but the VIP amenity said that you could get any 2 drinks for your stay, all I wanted was coffee and they made a big deal about this stating it was for alcoholic beverages/soda.. which are more expensive than coffee anyway! After a lot of back and forth they finally gave me my coffee.
Stayed 2 nights in Mar 2025