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Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort

Meeting facility
Property video
Exterior
3 bars/lounges, poolside bar, beach bar
Down duvets, in-room safe, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
The current price is NZ$484
includes taxes & fees
14 Oct - 15 Oct

Explore the area

View map
Playa Manzanillo Bahia Culebra, Nacascolo
  • Place, Playa Culebra
  • Place, Playa Nacascolo
    ‪14 min drive‬
  • Place, Playa Hermosa
    ‪56 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)

Room options

View all photos for STAR Class Producer's Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Producer's Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed - double
Down duvet
  • 289 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Junior Suite

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Down duvet
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Director's Suite Two Bedroom

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Director's Suite Two Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed - double
Down duvet
  • 146 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Junior Suite Ocean View

9.4 out of 10
Exceptional
(51 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
Private bathroom
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Director's Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Director's Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed - double
Down duvet
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Junior Suite Ocean View

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Down duvet
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

Junior Suite

8.6 out of 10
Excellent
(42 reviews)

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
Private bathroom
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Papagayo

A luxury stay in Nacascolo awaits you at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort. Within steps you'll find Playa Huevos and Playa Ana Laura within a 10-minute stroll. Highlights at this all-inclusive property include 7 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and facials along with hydrotherapy and mani/pedis. The restaurant, So Cal Gourmet Food, serves international cuisine. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Nacascolo property, you'll be 38.6 km (24 mi) from Coco Beach.

What's nearby

  • Marina Papagayo - 14 min walk - 1.1 km
  • Playa Virador - 12 min drive - 4.8 km
  • Playa Nacascolo - 14 min drive - 3.7 km
  • Playa Hermosa - 56 min drive - 29.7 km
  • Coco Beach - 61 min drive - 33.9 km

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 48 min drive

Restaurants

  • ‪East Sushi & Teppanyaki - ‬7 min drive
  • ‪L'Buffet - ‬50 min drive
  • ‪So Cal Gourmet Food Emporium - ‬7 min drive
  • ‪The Premiere Bar & Lounge - ‬16 min walk
  • ‪Prieta Beach Club - ‬10 min drive

About this property

Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with outdoor pool
Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a health club. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a sauna, and a terrace are also featured at the luxury Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Nacascolo property.

  • 292 guestrooms or units
  • 7 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort offers 292 accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Star Tex-Mex Cantina
  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • So Cal Gourmet Food
  • Sunset Strip Steakhouse

Things to do

  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • No lift
  • Visual fire alarm
  • Wheelchairs on site

More

  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Beach Resort Costa Rica All Inclusive Papagayo
Planet Hollywood Beach Resort Costa Rica All Inclusive
Planet Hollywood Beach Costa Rica All Inclusive Papagayo
Planet Hollywood Beach Costa Rica All Inclusive
Planet Hollywood Beach Resort Costa Rica All Inclusive

Frequently asked questions

What is the cancellation policy at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

As of 25 Sept 2025, prices found for a 1-night stay for 2 adults at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort on 14 Oct 2025 start from NZ$484.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

Yep, Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

Yep, Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort is a short 6-minute walk from Playa Nacascolo.

Is there a spa on site at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort. You'll enjoy heaps of services like facials and body treatments.

Does Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort have a pool?

Yep, and guests recommend it! Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool.

What makes Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort.

Is Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, free buffet breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

No, Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 549 out of 1016 reviews
Rating 8 - Good. 204 out of 1016 reviews
Rating 6 - Okay. 121 out of 1016 reviews
Rating 4 - Poor. 73 out of 1016 reviews
Rating 2 - Terrible. 69 out of 1016 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andrew M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities around the pool area was a lot of fun. Need to promote the evening entertainment on the 2nd floor so more patrons will attend and make it more lively!
Stayed 4 nights in Jun 2025

4/10 Poor

Christopher P

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
PH is a good resort with nice staff. They open the doors with a friendly welcome. The make it easy to book excursions on, in which the Rio Celeste Rainforest & Sloth and Boreiquin day tours are a must if you vist this resort. Black sand beach access and view is nice, Entertainment stage nice! Two stars because the food. I would not go back to the resort for one reason only, the food. It is truly not good imo. The best food was provided on the excursions, which came from authentic Costa Rican restaurants. The food is just not good at all. Also the dinner time restaurants were hard to book because they are reservation only. Seriously though after eating dinner a couple of nights, you will be looking off resort for a decent meal. Room service meals were the worst.
Stayed 4 nights in Jun 2025

4/10 Poor

Russell

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Planet Hollywood in Costa Rica was an amazing experience! The chefs, waiters, waitress were attentive and friendly. William, Henry and Jonathan were the best! They took care of us!
Stayed 6 nights in Jun 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete luxury and so beautiful
Stayed 5 nights in Jun 2025

8/10 Good

Francine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For the most part the resort was amazing and everything I was looking for. The room was spacious and modern. The pool area was beautiful and never too packed. The staff were extremely friendly and helpful. I think the only thing I didnt like was the food and drinks. The food was okay but thats it just okay. The buffet was probably my favorite place to eat. But even the food there was underwhelming at times. And the drinks were very very watered down. We spent a day at the pool getting drink after drink and felt nothing. I think if they can improve on those things I'd give this resort a 10/10.
Stayed 3 nights in Jun 2025

4/10 Poor

Betrice

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Greetings, I decided to take my senior citizen mother on a mother and daughter trip. I selected this particular resort in hopes it offered excellent service and amenities. When we arrived we were greeted with an applause and adult cocktail. This was a great start. We waited to check in for approximately 30 minutes, only for the resort to GIVE AWAY our room with double beds. The resort acknowledged they received my special accommodations request, yet it was ignored. We were forced to share a king size bed for three days. When we arrived to the assigned building there are no elevators. We were assigned to the second floor. My mother and I had to carry our bags up and down the stairs. In addition she had to walk up and down the stairs after already walking down a steep hill to get to the assigned building. The resort scheduled a dinner reservation when we arrived, however the restaurant did not allow us to enter until the exact open time. Meanwhile they allowed other guest who were of a different race to enter prior to the opening time. After dinner we proceeded to the Nexus tour attendants to purchase an excursion. We decided to explore their Volcanic Adventure. This "adventure" states we will walk at the foothills of the volcano and see the crater. We DID NOT walk on the foothill or see a crater. The tour guide informed us it is actually illegal to go to the volcano. We paid for a volcano but did not receive it. Nexus sells false advertisement and gives half their "promises".
Stayed 2 nights in Jun 2025

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness
The area was beautiful. Beach was nice , but not what most people want on vacation. It was al pluff mud and zero beach area chairs. Food was ok at the restaurants. The buffet was awful . They had limited options especially for vegetarians and they recycled food a lot from one day to the next. Some staff was friendly and others wouldn’t pay you any attention when it was clear I was in need of something. We had 4 rooms and AC only worked in a couple of them. One room had to be changed 3 times because of all of the issues. The entire property is insanely steep to walk and shuttles don’t always pick you up. It’s a long steep walk up ! Pool entertainment was great! The kids and adults loved it. Highly recommend the Westin and the Playa conchal , playa flamingo areas if you are looking for amazing food , beautiful beaches, great location, and great customer service.
Stayed 6 nights in Jun 2025

2/10 Terrible

Lynda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
To much bad to go over
Stayed 4 nights in Jun 2025

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Planet Hollywood Costa Rica. I can't think of anything we would change. Marvin was an amazing butler and made sure we had reservations for all the things and our room was always clean and stocked. Highly recommend!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Lucas, Commerce city

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome black sand beach. Friendly staff with star pool access staff going above and beyond to make the stay enjoyable. Lots of wildlife including monkeys and iguanas, which were cool to see every day. Dining options were all very decent though there was some confusion with reservations. Celebrating a birthday was wonderful with a fruit and chocolate tray as an added surprise.
Stayed 3 nights in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My birthday present - Very beautiful and funny

HI It was my birthdaypresent and it was so beautiful to stay again in your Place. We met our Friend Jorge, the fitness instructor and got an upgrade to the star Class, because we were the third time in this hotel, that was wonderful and we thank you very much for this great time - Vera and Jörg
Stayed 2 nights in Jun 2025

8/10 Good

MATTHEW JAMES

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pulling up to the property they take care of you right away. We had upgraded to Star Class so we had a separate area to check in. They explained everything and our concierge was also there while we checked in. She asked what she could do and we asked her to do all of our dinner reservations this way we knew ahead of time where we would have to be. Yellin our concierge was excellent and checked in with us by the what’s up app and found us around the resort. She was awesome! Property is clean, the rooms are nice. We were building 11. The staff that cleaned our rooms and filled our mini bar were awesome. We told them what we liked and they accommodated. We had some perks because we had booked through Expedia. Discounts on different stuff throughout the resort, we received special drinks when we sat down at the restaurants. Everyone was extremely nice at the resort. We spent most days at the Star Class pool, they have servers coming around constantly to see if you need food or drinks. They also will set up your chairs with towels and make it look nice. The cons of this resort are the food is just ok. Most All-Inclusives have mediocre food but this was just a step below that. I will say other people in our group liked the food and desserts. The other big complaint with this resort is the giant hill you have to walk up and down. They do have shuttles that are constantly going but sometimes it’s nice just to walk and it’s quite a hill.
Stayed 5 nights in May 2025

10/10 Excellent

Tahiyyah

Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming and helpful in every way. The room was very nice and clean. Staff were attentive and made sure you have everything you need.
Stayed 4 nights in May 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
My experience at Planet Hollywood was great - the only issue we really had was the ac units in the room but everything else was great and the staff were amazing at taking care of a large group of 12. The passion fruit margaritas were my go-to!
Stayed 5 nights in May 2025

8/10 Good

Rosa M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly, resort is somewhat outdated could use a renovation but is clean rooms are nice & have great views. Resort could have more trams going at one time there is a lot of walking involved.
Stayed 7 nights in May 2025

10/10 Excellent

Wally

Stayed 3 nights in May 2025

10/10 Excellent

Desmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay very much. Property well maintained, rooms clean and comfortable. The staff were nice and very helpful. A very special thank you and honorable mention to our butler Justin. He went over and above his duties to ensure we were well taken care of and enjoyed our stay. Needed medical attention during our stay and it was A1. The doctor on call was professional, kind and caring to ensure that I was well enough to return home. Only things that may require improvement is hot water during the shower was rare in our unit and the main floor walkway at night can be very dark--maybe motion lights. Thanks for a nice vacation.
Stayed 1 night in May 2025

10/10 Excellent

Angela, Plainfield

Stayed 1 night in May 2025

8/10 Good

Joseph

Stayed 6 nights in May 2025

10/10 Excellent

Wilfred

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t want to leave
Stayed 3 nights in May 2025

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the food was better than most resorts I have stayed at. I will definitely be visiting again.
Stayed 3 nights in May 2025

2/10 Terrible

Aziz

Stayed 3 nights in May 2025