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4.1 out of 5

"Great location, helpful staff, breakfast was average, and not many english choices on the TV, but who's in Pattaya to watch TV?? " More

By a verified traveller on Sun 20 Aug 2023

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Hotel Description

A family-friendly stay in Pattaya awaits you at Mercure Pattaya Ocean Resort. Within a short 5-minute stroll, you'll find Pattaya Beach Road and Tiffany's Show. Highlights at this hotel include 2 outdoor swimming pools, a free water park, and a restaurant.

Enjoy the free kids' club, kids' swimming pool, and pool loungers as well as access to rock climbing. Business amenities include a meeting room and a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 11:00 AM. There's also the convenience of free self parking.

Sights within a 10-minute walk of this 4-star Central Pattaya hotel include Art in Paradise and Terminal 21 Pattaya.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$102* Per night/room 21 Apr. - 22 Apr.

Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Single Beds, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Pattaya Ocean Resort ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Pattaya Ocean Resort

Everyone (5) Couples (1) Family (1)
4 out of 5
Great location, helpful staff, breakfast was average, and not many english choices on the TV, but who's in Pattaya to watch TV??

Posted by on 20 Aug. 2023

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4 out of 5
Nice property just off the main road. Two pools, one is kids park. Friendly staff.

Posted by on 20 Nov. 2022

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4 out of 5
Concierge was not friendly. Hotel was good. Great for kids Wish they had spa and massage in the hotel

Posted by on 26 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by vikrant

Thanks for staying with us. We appreciate your feedback!

3 out of 5
To be honest, the whole floor is a bit smelly. Room is Ok but just Ok.

Posted by on 11 Sep. 2017

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Comment from Hotel Management

17 Sep. 2017 by Vikrant

Dear Sir/Ma'am Thank you for sharing your concern and kindly accept my apologies for the inconvenience, rest assured that we will do the further investigation to find the issue and prevent for future. Best regards Operations Manager

4 out of 5

Extended our stay, pool was great rooms great

Great staff, great service overall, great breakfast selection,

Posted by , from Aus on 3 Jun. 2017

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Comment from Hotel Management

28 Jul. 2017 by Vikrant Chauhan

Dear Sir/ Ma'am We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations Manager

5 out of 5

Great hotel out of the noisy area of Pattaya

Pros: Pool facilties. Staff are amazing. Very polite service i have not experienced before in Thailand. Pool facilites.
Cons: Food in buffet restaurant.
Location: Perfect location . Plenty of shopping and beaches, movies. Right on beach rode. Close to everthing but far enough away from the noise and crowds.
This is a great hotel if you have kids. The pool and water park are just fantastic . All the people we spoke to inside the hotel loved it. The facilities and staff are first rate. We stayed on the 11th floor. Well enough away from the noisy part of Pattaya but only 2 minutes walk to get on a baht bus to access everything beach road has to offer. Only downside i thought was the buffet breakfast. There was plenty of variety but i wasnt impressed with the quality of food. But in there defense it was extremely busy there and tables were in short supply. Overall would not hesitate to stay there again. Very very family orientated hotel.

Posted by , from Newcastle Australia on 9 Apr. 2017

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4 out of 5

Great for kids

Pros: Great facilities for children
Cons: Location is good
Location: Lots of things nearby
Clean modern room great facilities for kids Easy to find comfortable stay.

Posted by on 26 Oct. 2016

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5 out of 5

Great Family Hotel

So much for the kids to do and close to the beach. Very clean rooms and facilities. Great hotel and great value for the money!

Posted by on 23 Jan. 2016

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Property Features

As a guest of Mercure Pattaya Ocean Resort, you'll find 2 outdoor swimming pools, a complimentary water park, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. A business center and a meeting room are available. A computer station is on site and WiFi is free in public spaces. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Mercure Pattaya Ocean Resort. Limited free parking is available on a first-come, first-served basis. This 4-star Pattaya hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 16 levels
  • Built in 2014
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Pattaya Station (5.5 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Mercure Pattaya Ocean Resort offers 210 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Pattaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Electric kettle
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:00 AM.

Mercure Pattaya Ocean Resort has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: THB 500 per pet, per stay
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, and Alipay.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 15
  • Pets cannot be left unattended
  • Mobile payments
  • Alipay
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 494 for adults and THB 247 for children
  • Pet fee: THB 500 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Ocean
  • Mercure Ocean Resort
  • Mercure Pattaya Ocean
  • Mercure Pattaya Ocean Resort

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.