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Chachagua Rainforest Hotel & Hot Springs

4.0 star property
Family-friendly lodge with 2 restaurants and 2 outdoor pools

Photo gallery for Chachagua Rainforest Hotel & Hot Springs

2 outdoor pools, pool loungers
Hacienda Cercone
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, pool loungers
Hacienda Cercone

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Room service
  • Air conditioning
The current price is NZ$402
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
San Rafael de Peñas Blancas, Peñas Blancas, Alajuela, 20108
  • Arenal Volcano
  • Costa Rica Chocolate Tour
    ‪24 min drive‬
  • La Fortuna Waterfall
    ‪30 min drive‬
  • La Fortuna (FON-Arenal)
    ‪28 min drive‬

Room options

View all photos for Two Bedroom Villa with Plunge Pool

Two Bedroom Villa with Plunge Pool | View from room

Two Bedroom Villa with Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Down duvet
2 bedrooms
Premium bedding
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Jungle Treehouse

Jungle Treehouse

Jungle Treehouse

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Premium bedding
Separate bedroom
Down duvet
  • 99 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Bungalow

Deluxe Bungalow

Deluxe Bungalow

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Premium bedding
Separate bedroom
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Rainforest Bungalow

Rainforest Bungalow

Rainforest Bungalow

9.4 out of 10
Exceptional
(17 reviews)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Renovated in 2016
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hacienda Cercone

Hacienda Cercone

Hacienda Cercone

Highlights

Individually decorated
Private pool
Air conditioning
Smart TV
Renovated in 2023
Premium bedding
Separate bedroom
Down duvet
  • 650 sq m
  • Sleeps 10
  • 2 Double Bunk Beds, 2 Queen Beds and 2 King Beds

View all photos for Master Bungalow

Master Bungalow

Master Bungalow

Highlights

Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
Smart TV
Renovated in 2023
Premium bedding
Separate bedroom
  • 103 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Chachagua

A family-friendly stay in Peñas Blancas awaits you at Chachagua Rainforest Hotel & Hot Springs. You'll be 6.7 km (4.2 mi) from Children's Eternal Rainforest and 13.6 km (8.5 mi) from Arenal Adventure World. Highlights at this lodge include 2 restaurants, 2 outdoor swimming pools and free cooked-to-order breakfast. .A pampering day can include deep-tissue massages and Swedish massages. The restaurant, Colibri, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the lodge's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the kids' swimming pool, waterslide and pool loungers as well as access to ecotours. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute drive of this 4-property class Peñas Blancas lodge include Costa Rica Chocolate Tour and Puentes Colgantes del Arenal.
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What's nearby

  • Arenal Adventure World - 21 min drive - 15.4 km
  • Puentes Colgantes del Arenal - 24 min drive - 17.8 km
  • Costa Rica Chocolate Tour - 24 min drive - 17.1 km
  • Baldi Hot Springs - 29 min drive - 22.7 km
  • La Fortuna Waterfall - 30 min drive - 19.9 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 143 min drive

Restaurants

  • ‪Restaurante Tiquicia - ‬19 min drive
  • ‪Restaurante Río Lounge - ‬27 min drive
  • ‪El Fogón de Chela - ‬11 min drive
  • ‪Chante Verde - ‬20 min drive
  • ‪La Pollera - ‬6 min drive

About this property

Chachagua Rainforest Hotel & Hot Springs

Family-friendly lodge with 2 restaurants and 2 outdoor pools
As a guest of Chachagua Rainforest Hotel & Hot Springs, you'll find 2 outdoor swimming pools, a waterslide, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Chachagua Rainforest Hotel & Hot Springs. An area shuttle within 200 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free. A complete renovation of Chachagua Rainforest Hotel & Hot Springs was completed in October 2023.

This 4-star Peñas Blancas lodge is smoke free.

  • 1 floor
  • 26 guestrooms or units
  • 2 dining venues
  • Cooked-to-order breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Bar by the pool
Chachagua Rainforest Hotel & Hot Springs offers 26 air-conditioned accommodations, which are accessible via exterior corridors, and features private pools and coffee/tea makers. Each accommodation is individually decorated. Beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

This Peñas Blancas lodge provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 200 kilometres
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Colibri
  • Morpho

Things to do

  • 2 outdoor pools
  • Children's pool
  • Ecotours
  • Farming classes
  • Helicopter/aeroplane tours
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Living room
  • Private pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • At least 10% of profits reinvested in community and sustainability
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2023
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Private pool

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heated floor
  • Individual decor
  • Living room
  • Recycling

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 22 September 2025 to 21 October 2025 (dates subject to change).
The property will be renovating from 22 September 2025 to 22 October 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Parking area
  • Swimming pool
During renovations, the lodge will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Chachagua Rainforest Hotel & Hot Springs

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 230 per vehicle (one-way, maximum occupancy 6)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Chachagua Rainforest Eco Lodge La Fortuna
Chachagua Rainforest Eco La Fortuna
Chachagua Rainforest Eco Lodge Peñas Blancas
Chachagua Rainforest Eco Peñas Blancas
Lodge Chachagua Rainforest Eco Lodge Peñas Blancas
Peñas Blancas Chachagua Rainforest Eco Lodge Lodge
Lodge Chachagua Rainforest Eco Lodge
Chachagua Rainforest Eco
Chachagua Rainforest Eco
Chachagua Rainforest Eco Lodge
Chachagua Rainforest Hotel Hot Springs
Chachagua Rainforest Hotel & Hot Springs Lodge
Chachagua Rainforest Hotel & Hot Springs Peñas Blancas
Chachagua Rainforest Hotel & Hot Springs Lodge Peñas Blancas

Frequently asked questions

What is the cancellation policy at Chachagua Rainforest Hotel & Hot Springs?

Chachagua Rainforest Hotel & Hot Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Chachagua Rainforest Hotel & Hot Springs?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Chachagua Rainforest Hotel & Hot Springs on 24 Aug 2025 start from NZ$402.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Chachagua Rainforest Hotel & Hot Springs?

Yep, Chachagua Rainforest Hotel & Hot Springs has a free self car park.

Is there a spa on site at Chachagua Rainforest Hotel & Hot Springs?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Chachagua Rainforest Hotel & Hot Springs have a pool?

Chachagua Rainforest Hotel & Hot Springs has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The property will be renovating the swimming pool from September 22 2025 until October 22 2025 (completion date subject to change).

Does Chachagua Rainforest Hotel & Hot Springs have a waterslide?

Yep, this property has a waterslide!

What makes Chachagua Rainforest Hotel & Hot Springs a romantic place to stay?

Poolside dining and romance packages, as well as private pools and premium bedding in the guestrooms, help set the scene for a romantic weekend at Chachagua Rainforest Hotel & Hot Springs.

Is Chachagua Rainforest Hotel & Hot Springs family-friendly?

You bet! With amenities such as a children's pool, children's meals and a waterslide, it's no surprise that Chachagua Rainforest Hotel & Hot Springs is a hit with families.

Are there hot tubs in the rooms at Chachagua Rainforest Hotel & Hot Springs?

No, but there are private pools in the guestrooms.

Does Chachagua Rainforest Hotel & Hot Springs serve breakfast?

Yep, free cooked-to-order brekkie is on offer daily between 6:30 AM and 9:00 AM.

Is there a free airport shuttle available at Chachagua Rainforest Hotel & Hot Springs?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Chachagua Rainforest Hotel & Hot Springs?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from September 22 2025 until October 22 2025 (completion date subject to change).

What time are check-in & check-out at Chachagua Rainforest Hotel & Hot Springs?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Chachagua Rainforest Hotel & Hot Springs?

No, pets and service animals are not allowed.

Chachagua Rainforest Hotel & Hot Springs Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 272 out of 333 reviews
Rating 8 - Good. 42 out of 333 reviews
Rating 6 - Okay. 9 out of 333 reviews
Rating 4 - Poor. 7 out of 333 reviews
Rating 2 - Terrible. 3 out of 333 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, comfortable in and out. Waking up to sounds of wildlife was amazing! Only minor issue was with the room lavatory. Overall such a unique experience. Would definitely recommend.
Stayed 4 nights in May 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my wife and I second trip to the La Fortuna area. Chachagua is a quaint town a little south and the resort was way off the beaten path in the middle of the rainforest. This was the first time for my mom and her best friend. Just off foot surgery and still a little sore/ swollen. The resort staff went overboard to accommodate her with a shower seat. Use of their wheelchair so she could get around when tired and just amazing every day. The food was top notch, free breakfast was awesome. My family would highly recommended a visit. If you have a chance to visit say hi to Anthony, Patricia, Gettchen with two t’s, Sofia, Lorenzo, Kevin, Pamela, Karen, Jonathan, Kristal, Maicol ( hope you catch some big fish) and Dennis. The ownership should be proud of every one of you. Thank you The Lyle family
Stayed 7 nights in May 2025

10/10 Excellent

Meredith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful, spacious, and in such a unique location. Each bungalow really transports you to a secluded little world in the jungle. The forest on the property was breath taking. A wonderful experience. The staff was welcoming, happy to help with all of our questions, and easily set up off-site activities (ziplining, rafting) and transportation to La Fortuna for dinner/shopping.
Stayed 4 nights in Apr 2025

10/10 Excellent

Janet, Arlington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were two moms with two kids (11 and 16) and this hotel checked all the boxes for us. Adventure (horseback riding, nature walks, water slides), nature (everywhere) and relaxation (hot springs, hammock, nice dining). Everyone on staff was super nice and welcoming and so were the other guests. It's a little remote but it made us feel like we were sometimes staying by ourselves in the rainforest. Our favorite place when we visited CR!
Stayed 1 night in Apr 2025

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a breathtaking rainforest — truly amazing. If you can splurge on a room with a pool, it makes a huge difference! We were lucky to receive it as an upgrade at check-in, and it was incredible. We loved staying at the property so much that we ended up modifying our itinerary and canceling a few excursions just to soak in the beauty of the jungle. We stayed for three nights and wished we had a couple more.
Stayed 1 night in Apr 2025

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, property, and experience were excellent. I would stay there again. Our family of two adults and a 9-year old had a blast. Thanks for a great experience!
Stayed 4 nights in Mar 2025

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel we stayed in Costa Rica

What a hidden gem! Honestly, the photos don’t do this place justice, it’s even better in person. The vibe is pure Pura Vida from the moment you arrive. The staff are incredibly kind, upbeat, and genuinely welcoming. We only had breakfast and lunch at the hotel, and the food was great, but huge portions. A tip: before booking any activities outside, check with the hotel first. I really wish we had booked the chocolate tour! We did the cooking class and absolutely loved it — preparing and sharing comida de la abuela made for such a special and authentic experience. Thank you !
Stayed 5 nights in Mar 2025

10/10 Excellent

dariana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2025

10/10 Excellent

Sapan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Max, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place to stay. So private and as close to nature as you can get with hot water and a bed. The restaurant wood work is beautiful and the coffee flan!!! The hike to the tree is easy and the tree is amazing. Pura Vida!
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot for our family’s first time to La Fortuna and Costa Rica. If you don’t mind the drive into town for activities, which we didn’t at all, this place is quiet and beautiful! We loved sitting at both open-air restaurants and having a drink while our kids swam in the hot springs. The hiking trail and river slide/swimming were beautiful. We saw lots of birds and heard all the cicadas and howler monkeys in the evenings. We would definitely stay again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Tara Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute gem! You are truly immersed in the heart of the rainforest, with access to wildlife and the beauty that this part of the world has to offer. You’re about 30 minutes from La Fortuna (the nearest big city) ensuring you true rainforest adventures. Staff are amazing and the food was great. If you’re looking for a relaxing, fun and unique experience; I highly recommend you check this place out.
Stayed 7 nights in Mar 2025

10/10 Excellent

francois, Québec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds were stunning. The trails around the property were beautiful and we loved the hot springs so much. The staff were so friendly and helpful and the restaurants were delicious. I highly recommend this property.
Stayed 4 nights in Feb 2025

10/10 Excellent

Behnaz, Gaithersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Grishma

Stayed 2 nights in Feb 2025

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort! The rooms were clean and air-condition worked perfectly. The bathroom and shower were stunning. The amenities of the hotel were amazing as well.
Stayed 4 nights in Jan 2025

10/10 Excellent

JEFF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love you Patricia and minor. Beautiful stay. Transportation can be an issue if you do not have a car. Everyone in Costa Rica was so welcoming and accommodating. Definitely a memorable experience.
Stayed 7 nights in Jan 2025

10/10 Excellent

Carl, Pinehurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were polite , friendly and helpful. Food was great.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Theresia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this place was picturesque... everyone was very helpful went out of their way to make sure everything was just right. The only complaints I have, they were repairing the walkway lights, it was very dark at night, thank God I had a flashlight on my phone. But I did pass an elderly couple who are trying to find their room so I help them. Also their tools were left laying around. This is only temporary but it did kind of catch me off guard for such a great looking, well kept facility.
Stayed 6 nights in Jan 2025

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is glorious nestled in a tropical rainforest. We enjoyed exploring the trails out to the waterfall and Ceiba tree. Amazing surroundings, excellent dining, perfect on-site hot springs to enjoy on demand. In addition to this, we were supported by the hotel team to help us with some rental car trouble while we were there. They went out of their way to assist us, implement a quick repair and got us on our way! Without this dedication to their guests our whole vacation could have been ruined. I highly recommend this property. Thank you Fabian, for your dedication to your guests!
Stayed 4 nights in Jan 2025