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W Philadelphia

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for W Philadelphia

View from property
Outdoor pool, pool cabanas (surcharge), pool umbrellas
1 bedroom, premium bedding, pillow-top beds, minibar
Studio Suite
Mega Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Gym
  • Breakfast available
The current price is NZ$541
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
1439 CHESTNUT ST, Philadelphia, PA, 19102
  • Place, Rittenhouse Square
    ‪6 min walk‬
  • Place, Pennsylvania Convention Center
    ‪8 min walk‬
  • Place, Reading Terminal Market
    ‪8 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪15 min drive‬

Room options

View all photos for Cool Corner

Cool Corner

Cool Corner

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Wonderful Room

1 bedroom, premium bedding, pillow-top beds, minibar

Wonderful Room

9.0 out of 10
Wonderful
(40 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fabulous Room

Fabulous Room

Fabulous Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Marvelous Suite

Marvelous Suite | Living room

Marvelous Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
  • 67 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite

65-inch Smart TV with digital channels, TV, Netflix

Fantastic Suite

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Premium bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Room

1 bedroom, premium bedding, pillow-top beds, minibar

Fabulous Room

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Spectacular Room

1 bedroom, premium bedding, pillow-top beds, minibar

Spectacular Room

8.6 out of 10
Excellent
(21 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
  • 74 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mega Suite

Mega Suite

Mega Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Premium bedding
  • 139 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room

Spectacular Room

Spectacular Room

7.8 out of 10
Good
(27 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cool Corner

1 bedroom, premium bedding, pillow-top beds, minibar

Cool Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Spectacular Room

1 bedroom, premium bedding, pillow-top beds, minibar

Spectacular Room

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Spectacular Room

1 bedroom, premium bedding, pillow-top beds, minibar

Spectacular Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fabulous Room

1 bedroom, premium bedding, pillow-top beds, minibar

Fabulous Room

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Spectacular Room

1 bedroom, premium bedding, pillow-top beds, minibar

Spectacular Room

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Studio Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room

1 bedroom, premium bedding, pillow-top beds, minibar

Spectacular Room

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Suite

65-inch Smart TV with digital channels, TV, Netflix

Urban Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

65-inch Smart TV with digital channels, TV, Netflix

Premier Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Philadelphia

A luxury stay in the heart of Philadelphia awaits you at W Philadelphia. Within just a 10-minute stroll, you'll find Kimmel Center for the Performing Arts and Rittenhouse Square. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at Away can include massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Dolce Italian, serves Italian cuisine and is open for breakfast, lunch and dinner. The Living Room is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, pool cabanas and pool loungers. Business travelers can take advantage of 36 meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Center City hotel include Reading Terminal Market and Pennsylvania Convention Center.

What's nearby

  • Kimmel Center for the Performing Arts - 6 min walk - 0.6 km
  • Rittenhouse Square - 6 min walk - 0.6 km
  • Pennsylvania Convention Center - 8 min walk - 0.7 km
  • Reading Terminal Market - 8 min walk - 0.7 km
  • Philadelphia Museum of Art - 3 min drive - 2.5 km

Getting around

  • 15th St. Tram Stop - 3 min walk
  • Philadelphia University City Station - 4 min drive
  • Philadelphia International Airport (PHL) - 19 min drive

Restaurants

  • ‪Amma's South Indian Cuisine - ‬2 min walk
  • ‪La Colombe Coffee Roasters - ‬1 min walk
  • ‪Wendy's - ‬1 min walk
  • ‪The Capital Grille - ‬2 min walk
  • ‪Del Frisco's Double Eagle Steakhouse - ‬1 min walk

About this property

W Philadelphia

Luxury hotel with full-service spa and bars/lounges
W Philadelphia offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 36 meeting rooms, and coworking spaces. Spa services, a terrace, and multilingual staff are also featured at the luxury W Philadelphia. For a fee, parking is available.

This 5-star Philadelphia hotel is smoke free.

  • 295 guestrooms or units
  • 2 bars or lounges
  • Built in 2021
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
W Philadelphia offers 295 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 65-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This Philadelphia hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Away has 5 treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 73.50 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 10 to 35 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Dolce Italian
  • The Living Room
  • WET Deck Bar

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 36 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 100 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 35 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 73.5 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 645470

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W Philadelphia Hotel
W Hotel Philadelphia
W Philadelphia Philadelphia
W Philadelphia Hotel Philadelphia

Frequently asked questions

What is the cancellation policy at W Philadelphia?

W Philadelphia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Philadelphia?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at W Philadelphia on 9 Nov 2025 start from NZ$540.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Philadelphia?

Yep, W Philadelphia has secured covered valet parking with in/out privileges for USD 73.5 per day.

Is there a spa on site at W Philadelphia?

Yep, Away is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does W Philadelphia have a pool?

W Philadelphia has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at W Philadelphia?

W Philadelphia features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes W Philadelphia a romantic place to stay?

Al fresco dining and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at W Philadelphia.

Is W Philadelphia family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that W Philadelphia is a hit with families.

Does W Philadelphia serve breakfast?

Yep, cooked-to-order breakfast is served weekdays from 7:00 AM to 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at W Philadelphia?

No, W Philadelphia does not offer an airport shuttle service.

Is there a bar or restaurant at W Philadelphia?

Yep, they've got a poolside bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at W Philadelphia?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at W Philadelphia?

Furry friends are welcome at W Philadelphia, with food and water bowls on offer.

W Philadelphia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 665 out of 1006 reviews
Rating 8 - Good. 131 out of 1006 reviews
Rating 6 - Okay. 98 out of 1006 reviews
Rating 4 - Poor. 46 out of 1006 reviews
Rating 2 - Terrible. 66 out of 1006 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was incredible, room service, house keeping
Stayed 2 nights in Jul 2025

10/10 Excellent

Alana

Stayed 6 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Julia

Stayed 1 night in Aug 2025

2/10 Terrible

Massimo

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Just bad experience , on room service communication with restaurant was send a room service lady with not menus and Bsck for food arrive was terrible expect the crab cake amazing over all I like small boutique hotel …
Stayed 2 nights in Jul 2025

10/10 Excellent

jody

Stayed 2 nights in Jul 2025

6/10 Okay

Allan

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay here. The property is well designed & very well kept. Our room was beautiful with comfy bed, nice shower, & great robes. The pool was also great, however the entire process for getting a lounge chair was a mess. Besides people saving the very limited seats from early in the morning, they essentially give them up to people who look like them and ignore those who don’t, regardless of how long you’ve waiting. The other issue around organization is The Livingroom during the evening. First, the people who monitor the entrance are very rude. We asked about the different lines (one for SRO, one for seated) & then they proceeded to tell us all couches were reserved, despite the place being empty. When we told them we were hotel guests, they asked to see our key, but not name & room #. Finally, after standing in lobby for 10 minutes, they let us in. We then observed for about 2 hours the doormen turning people away (beautiful women & couples) or making those inside move off the sofas to keep seats empty. What could have been a very grown & sexy lounge space was marred by stifling rules & doormen running around harassing people, especially the light skinned one in the tight pants. People were arguing with them and calling managers instead of having a good time. By 1 am, they were letting in ruffians who looked a mess, and were stumbling & breaking glasses. That staff is clueless on how to run a door & messing with profits. Replace asap!
Stayed 2 nights in Jul 2025

10/10 Excellent

VIACHESLAV

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Jul 2025

10/10 Excellent

Sharie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed

I had trouble reserving at the living room area and pool. Was to wait for email confirmation. Never received. Requesting was not provided unless booked through app. Prior to dates of stay. Download app and was not given this information. Called hotel and was not given applicable information to resolve this matter. Loved the atmosphere.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jehan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in Jul 2025

6/10 Okay

MITCHELL

Stayed 1 night in Jul 2025

6/10 Okay

scott

Liked: Staff & service, room comfort
Disliked: Cleanliness

Meh

Beautiful, but dumpy by the pool. Too much of a night club after hours.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Stayed 2 nights in Jul 2025

4/10 Poor

Shai

Disliked: Cleanliness, property conditions & facilities, room comfort

Not What You Paid For

We arrived at the W Hotel in Philadelphia with high expectations and paid to upgrade to a larger corner room on a high floor with a view. Unfortunately, the experience was disappointing. The room was poorly maintained—key card barely worked, faucet handles were loose, towels and bathroom rug were worn, and there was visible wear throughout. The worst part: stepping into the shower and nearly getting burned, as only scalding hot water came out regardless of how I turned the handle. No one answered the phone, so I had to get dressed and go down to the front desk. I was eventually given another room—this time without a real bathroom door, just a curtain offering zero privacy. When I expressed my concern, I was met with rude, dismissive service. Thankfully, the manager got involved, apologized, and offered to move us back to our original room and refund the upgrade fee. We accepted. But even that room had long hairs in the shower—clearly not properly cleaned. The next day at 4 PM, the room still hadn’t been cleaned. We asked housekeeping to handle it within an hour and left. Two hours later, it was still untouched. Instead of resting before dinner, we had to sit in the lobby while it was cleaned. This is not what you’d expect from a hotel at this price point. I cannot recommend staying here—there are far better options in Philly for your money.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sharita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved our stay! staff was so friendly and super helpful. Only complaint is that our bathroom door wouldn’t slide to close. It seemed as if it was jammed. But other than that this hotel it perfect from room, to location.
Stayed 1 night in Jul 2025

10/10 Excellent

Zhe, Philadelphia

Stayed 2 nights in Jul 2025

10/10 Excellent

Serena

Liked: Amenities
Pool service was 10/10. Dolce was 10/10. Room was 10/10. Valet was 10/10. The staff was so helpful at all times. There are some cute spots to escape to around the property. The lobby is super super cool. Everything was just perfect. Highly recommend. Great location too.
Stayed 1 night in Jul 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sidick

Stayed 1 night in Jul 2025

10/10 Excellent

Alaneisha

Stayed 1 night in Jul 2025

2/10 Terrible

Jacob, Maple grove

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience
Stayed 1 night in Jul 2025

10/10 Excellent

Rajvir, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a great pool! We will be back!
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Stayed 2 nights in Jul 2025