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Best Western Downtown Phoenix

2.5 star property

Photo gallery for Best Western Downtown Phoenix

Outdoor pool
Lobby
Lobby
Free daily buffet breakfast
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is NZ$328
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
620 N 6th St, Phoenix, AZ, 85004
  • Place, Arizona Center
    ‪3 min walk‬
  • Place, Phoenix Convention Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪14 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(10 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(115 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(27 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(10 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(80 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(13 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Exterior

Hyatt Place Phoenix / Downtown

Downtown Phoenix
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 2,519 reviews
The price is NZ$376
includes taxes & fees
9 Apr - 10 Apr
Hyatt Place Phoenix / Downtown

About the area

Phoenix

Best Western Downtown Phoenix places you in the centre of Phoenix, within just a 15-minute stroll of popular places like Phoenix Convention Center and Chase Field. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and a 24-hour gym. .This hotel has free WiFi in public areas, a fitness centre and a business centre. Added amenities include a 24-hour business centre, coffee/tea in a common area and laundry facilities. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Downtown Phoenix hotel include Mortgage Matchup Center and Biltmore Fashion Park.

What's nearby

  • Arizona Center - 3 min walk - 0.3 km
  • Arizona State University - Downtown Phoenix - 3 min walk - 0.3 km
  • Phoenix Convention Center - 7 min walk - 0.6 km
  • Chase Field - 14 min walk - 1.2 km
  • Mortgage Matchup Center - 14 min walk - 1.2 km

Getting around

  • Roosevelt - Central Ave Station - 13 min walk
  • Sky Harbor International Airport (PHX) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪Cobra Arcade - ‬7 min walk
  • ‪Taco Boys - ‬8 min walk
  • ‪Cheba Hut Toasted Subs - ‬6 min walk
  • ‪Songbird Coffee & Tea House - ‬7 min walk

About this property

Best Western Downtown Phoenix

Best Western Downtown Phoenix offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. A terrace, multilingual staff, and coffee/tea in common area are also featured at Best Western Downtown Phoenix. For a fee, parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 90 guestrooms or units
  • 3 levels
  • Built in 1998
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room
Best Western Downtown Phoenix offers 90 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

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Exterior
Holiday Inn Express & Suites Phoenix Dwtn - State Capitol by IHG
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  • Parking included
4.5 out of 5, Wonderful, 1,001 reviews
The price is NZ$287
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6 Apr - 7 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Downtown Phoenix.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Frequently asked questions

Is parking available at Best Western Downtown Phoenix?

Yep, Best Western Downtown Phoenix has an uncovered self car park with in/out privileges for USD 18 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Downtown Phoenix?

As of 23 Mar 2026, prices found for a 1-night stay for 2 adults at Best Western Downtown Phoenix on 6 Apr 2026 start from NZ$328, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Downtown Phoenix have a pool?

Best Western Downtown Phoenix has an outdoor pool.

Is Best Western Downtown Phoenix family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Best Western Downtown Phoenix is a hit with families.

Does Best Western Downtown Phoenix serve breakfast?

Sure does, complimentary buffet brekkie is on offer weekdays between 6:00 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Best Western Downtown Phoenix?

No, Best Western Downtown Phoenix does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Downtown Phoenix?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Downtown Phoenix?

No, only service animals are allowed.

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1036 reviews
Rating 8 - Good. 265 out of 1036 reviews
Rating 6 - Okay. 95 out of 1036 reviews
Rating 4 - Poor. 41 out of 1036 reviews
Rating 2 - Terrible. 44 out of 1036 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was centrally located. Right off the 10- Fwy. In the heart of downtown Phoenix close to Chase Field and the Mortgage Matchup Center. Hotel had plenty of on site parking. Very clean and had friendly staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Mark, Newman Lake

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice having the breakfast offerings, ample parking and a spacious room. We were very impressed with Best Western Downtown Phoenix amenities and thoroughly enjoyed our stay there.
Stayed 4 nights in Dec 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff very accommodating
Stayed 3 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Dec 2025

8/10 Good

Wendy

Stayed 3 nights in Dec 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service
Yes
Stayed 4 nights in Dec 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, room was clean and beds were super comfy. Walking distance to convention center. Second time staying here. First morning breakfast many items were out and staff working it said it would be a while she was working on other things. This was at 9a breakfast ended at 10 possibly 1030. With a convention in town this could have been better.
Stayed 3 nights in Dec 2025

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine except for the hot tub, which was warm instead of hot.
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2025

10/10 Excellent

Victor

Stayed 3 nights in Nov 2025

10/10 Excellent

Nicole

Stayed 1 night in Dec 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, excellent front desk staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Katy

Stayed 1 night in Dec 2025

10/10 Excellent

Jabree

Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 2 nights in Dec 2025

10/10 Excellent

Heidi, Sturgis

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the front desk staff was nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

Stayed 1 night in Dec 2025

8/10 Good

Troy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and the location was perfect. Main detractor was how noisy it was at night. I know they can't control other guests but maybe better soundproofing around the doors would help.
Stayed 1 night in Dec 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom vent in/op, bathroom door lock missing. Other than that, overall nice stay
Stayed 2 nights in Dec 2025

8/10 Good

Nikki

Stayed 3 nights in Dec 2025

10/10 Excellent

KuanChe

Stayed 1 night in Nov 2025

10/10 Excellent

Quinn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was Perfect. Staff was very friendly and helpful.
Stayed 3 nights in Dec 2025

10/10 Excellent

Bridget, lawrenceville

Stayed 1 night in Dec 2025

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was truly impressive—spotlessly clean from top to bottom. The breakfast was excellent, with a generous variety of flavors and options to choose from. My room was spacious, comfortable, and impeccably clean, which made the stay even more enjoyable. The front desk staff were incredibly helpful and supportive, which added so much to the overall experience. The swimming pool was well-maintained, and the hot tub was wonderfully warm and refreshing. Overall, it was a really pleasant stay, and I’d be delighted to return the next time I’m in the city.
Breakfast
Breakfast
Swimming Pool
Hot Tub
Stayed 4 nights in Dec 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service
Nice room, good price , Would recommend .
Stayed 1 night in Nov 2025