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Best Western Downtown Phoenix

2.5 star property
Hotel with an outdoor pool, near Chase Field

Photo gallery for Best Western Downtown Phoenix

Outdoor pool
Exterior
Lobby
Lobby
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is NZ$318
includes taxes & fees
16 Feb - 17 Feb

Explore the area

View map
620 N 6th St, Phoenix, AZ, 85004
  • Place, Arizona State University - Downtown Phoenix
    ‪3 min walk‬
  • Place, Phoenix Convention Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪14 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Blackout curtains
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Sofa bed - double
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(110 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(27 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Sofa bed - double
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(76 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Blackout curtains
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Sofa bed - double
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Sofa bed - double
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

King Room

  • Sleeps 2

King Room with Mobility Accessible Roll-In Shower

  • Sleeps 2

King Room with Mobility Accessible Tub

  • Sleeps 2

King Suite with Separate Bedroom

  • Sleeps 3

King Suite with Sofa Bed

  • Sleeps 3

Queen Room with Two Queen Beds

  • Sleeps 4

Queen Suite with Two Queen Beds

  • Sleeps 5

Queen Suite with Two Queen Beds - Disability Access

  • Sleeps 5

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Exterior

Hyatt Place Phoenix / Downtown

Downtown Phoenix
  • Pet-friendly
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4.5 out of 5, Wonderful, 2,517 reviews
The price is NZ$409
includes taxes & fees
28 Feb - 1 Mar
Hyatt Place Phoenix / Downtown

About the area

Phoenix

Best Western Downtown Phoenix places you in the centre of Phoenix, within just a 15-minute stroll of popular places like Phoenix Convention Center and Chase Field. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and a 24-hour gym. .This hotel has free WiFi in public areas, a fitness centre and a business centre. Added amenities include a 24-hour business centre, coffee/tea in a common area and laundry facilities. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Downtown Phoenix hotel include Mortgage Matchup Center and Biltmore Fashion Park.

What's nearby

  • Arizona Center - 3 min walk - 0.3 km
  • Arizona State University - Downtown Phoenix - 3 min walk - 0.3 km
  • Phoenix Convention Center - 7 min walk - 0.6 km
  • Chase Field - 14 min walk - 1.2 km
  • Mortgage Matchup Center - 14 min walk - 1.2 km

Getting around

  • Roosevelt - Central Ave Station - 13 min walk
  • Sky Harbor International Airport (PHX) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪Cobra Arcade - ‬7 min walk
  • ‪Taco Boys - ‬8 min walk
  • ‪Cheba Hut Toasted Subs - ‬6 min walk
  • ‪Songbird Coffee & Tea House - ‬7 min walk

About this property

Best Western Downtown Phoenix

Hotel with an outdoor pool, near Chase Field
Best Western Downtown Phoenix offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. A terrace, multilingual staff, and coffee/tea in common area are also featured at Best Western Downtown Phoenix. For a fee, parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 90 guestrooms or units
  • 3 levels
  • Built in 1998
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room
Best Western Downtown Phoenix offers 90 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Downtown Phoenix.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Frequently asked questions

Is parking available at Best Western Downtown Phoenix?

Yep, Best Western Downtown Phoenix has an uncovered self car park with in/out privileges for USD 18 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Downtown Phoenix?

As of 10 Feb 2026, prices found for a 1-night stay for 2 adults at Best Western Downtown Phoenix on 16 Feb 2026 start from NZ$317.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Downtown Phoenix have a pool?

Best Western Downtown Phoenix has an outdoor pool.

Is Best Western Downtown Phoenix family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Best Western Downtown Phoenix is a hit with families.

Does Best Western Downtown Phoenix serve breakfast?

Sure does, complimentary buffet brekkie is on offer weekdays between 6:00 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Best Western Downtown Phoenix?

No, Best Western Downtown Phoenix does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Downtown Phoenix?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Downtown Phoenix?

No, only service animals are allowed.

Is there a golf course on site at Best Western Downtown Phoenix?

There isn't one on site, but The Raven Golf Club at South Mountain is a short 11-minute walk away.

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1023 reviews
Rating 8 - Good. 261 out of 1023 reviews
Rating 6 - Okay. 97 out of 1023 reviews
Rating 4 - Poor. 37 out of 1023 reviews
Rating 2 - Terrible. 44 out of 1023 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Haley

Stayed 2 nights in Nov 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional and courteous staff. The hotel is older, but well kept and clean. Very convenient being walking distance to many of the event centers downtown.
Stayed 1 night in Nov 2025

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and the staff was courteous, especially Assistant Manager Candy was amazing. Candy fixed our AC and they also got the hot tub working where it has hot water the next day of our trip which was fast. We will be back i would say that I wish the Sunday lady who runs breakfast understood that the waffle iron needs spray so waffles do not stick,she was convinced it was for conditioning the waffle iron only. We own a commercial waffle maker and know you must spray each time. However, that is. Not a big deal this staff is great and very nice, so again we will be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay.Thank you!
Stayed 2 nights in Nov 2025

4/10 Poor

Kayla

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 1 night in Nov 2025

10/10 Excellent

Paul A

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Moheudin

Business traveller
Liked: Cleanliness
Clean room and courteous staff
Stayed 3 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot tub was very cool, temperature wise. The pool was a nice refreshing temperature. The rest of the hotel was fine.
Stayed 2 nights in Oct 2025

2/10 Terrible

Glen

10/10 Excellent

Meg

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean room and filling breakfast. Conveniently located downtown.
Stayed 1 night in Oct 2025

10/10 Excellent

Keith, Morinville

Stayed 4 nights in Oct 2025

8/10 Good

Shaina

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice staff, good breakfast
Stayed 6 nights in Oct 2025

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location, near venues in the downtown area. Our room as clean and quiet and the beds were comfortable. Coffee in the lobby was great and hot breakfast was very good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had great service and the breakfast was good - best biscuits and gravy (with sausage in gravy) that I have had but I guess since it said "buffet" breakfast I thought there would be hot eggs (versus cold boiled eggs) and maybe some bacon. The room was large, clean, and very comfortable.
Stayed 1 night in Oct 2025

2/10 Terrible

CHIWOO

Business traveller
Disliked: Staff & service
They misassigned my room and attempted to charge me more. To make matters worse, they gave the same key to another person, who entered the room I was lying in bed. It was an incredibly unpleasant experience, and they offered no apologies. They just changed the room. Eventually, I had to move to the original room that was assigned to me. Despite my attempts to remain positive, they decided to charge me for checking out a day earlier. The tall black man was the one who handled this. Terrible experience. It seems like clean but I can smell weed in my room whole day
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was clean, bedding very comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

Emily

Stayed 3 nights in Sep 2025

10/10 Excellent

Norbert

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms
Stayed 2 nights in Oct 2025

10/10 Excellent

Tracie

Liked: Cleanliness, amenities
The hotel staff were very engaging. Breakfast was great. Room clean. Would stay again
Stayed 3 nights in Oct 2025

10/10 Excellent

Edlisa

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 2 nights in Oct 2025

10/10 Excellent

Coralynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were super clean. The location is very very convenient. It is a very safe area my husband at one point even walk to a mini market even though we had a rental car it was just a nice evening walk and it was very safe. We got checked in by Brittany was absolutely lovely and gave us great service the entire stay and then we had another gentleman named MJ and he did an amazing job every evening. It was just beautiful. The breakfast was great. The bed was comfortable. The room was clean. I cannot say enough about how wonderful this place was.
Stayed 2 nights in Oct 2025

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfectly fine. Clean.
Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was so friendly and helpful. The lady taking care of the breakfast was super nice too. The breakfast foods were amazing! So much food to choose from and all very fresh. We also enjoyed the pool in the evening, which was very well kept.
Stayed 1 night in Oct 2025

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The downtown best Western in Phoenix was adequate for the stay I booked property was relatively clean. They had a breakfast. I stayed one night unfortunately I had to get up very early to attend an event so I got it before and left before I could have breakfast. The entrance to the hotel requires you to either have a key card or to be admitted by hotel staff I found this somewhat inconvenient.
Stayed 1 night in Sep 2025

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast. Friendly staff at check in and check out, would highly recommend! Felt safe entire stay.
Stayed 1 night in Oct 2025