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Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

2.5 star property
Suburban hotel with free breakfast and fitness centre

Photo gallery for Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Outdoor pool, pool umbrellas, pool loungers
Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking
Lobby
Outdoor pool, pool umbrellas, pool loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet-friendly
  • Pool
  • Room service
The current price is NZ$163
includes taxes & fees
29 Aug - 30 Aug

Explore the area

View map
12545 W Bell Road, Surprise, AZ, 85374
  • Surprise Stadium
    ‪7 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪17 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.8 out of 10
Excellent
(92 reviews)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Patio
Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(98 reviews)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Patio
Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

8.4 out of 10
Very good
(20 reviews)

Highlights

Individually furnished
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Surprise

At Windmill Suites Surprise - Phoenix, Ascend Hotel Collection, you'll be 5.6 km (3.5 mi) from Surprise Stadium and 6.1 km (3.8 mi) from Uptown Alley. Highlights at this hotel include free daily breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym, Hot tub and pool loungers. 2906 square feet (270 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free full breakfast is offered between 7:00 AM and 10:00 AM. .Sights within a 15-minute drive of this Surprise Original Townsite hotel include Peoria Sports Complex and Arizona Broadway Theatre.

What's nearby

  • Surprise Stadium - 7 min drive - 6.4 km
  • Peoria Sports Complex - 10 min drive - 10.6 km
  • Luke Air Force Base - 15 min drive - 14.6 km
  • State Farm Stadium - 17 min drive - 18.4 km
  • Desert Diamond Arena - 17 min drive - 18.0 km

Getting around

  • Sky Harbor International Airport (PHX) - 40 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬3 min drive
  • ‪Olive Garden - ‬3 min drive
  • ‪IHOP - ‬3 min drive
  • ‪Jack in the Box - ‬3 min drive

About this property

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Suburban hotel with free breakfast and fitness centre
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2906 square feet (270 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise - Phoenix, Ascend Hotel Collection. The hotel can provide concierge services and wedding services. Self parking is free.

This Surprise hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • Conference rooms
  • 2906 sq ft of conference space
  • 270 sq. m of conference space
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers 126 accommodations with minibars and a safe. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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The price is NZ$162
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection.

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Frequently asked questions

What is the cancellation policy at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection?

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection on 29 Aug 2025 start from NZ$162.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection?

Yep, Windmill Suites Surprise - Phoenix, Ascend Hotel Collection has a free self car park.

Does Windmill Suites Surprise - Phoenix, Ascend Hotel Collection have a pool?

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Windmill Suites Surprise - Phoenix, Ascend Hotel Collection a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection.

Is Windmill Suites Surprise - Phoenix, Ascend Hotel Collection family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Windmill Suites Surprise - Phoenix, Ascend Hotel Collection is a hit with families.

Does Windmill Suites Surprise - Phoenix, Ascend Hotel Collection serve breakfast?

You bet, guests are hooked on the free full brekkie here! Offered daily between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection?

No, Windmill Suites Surprise - Phoenix, Ascend Hotel Collection does not offer an airport shuttle service.

What time are check-in & check-out at Windmill Suites Surprise - Phoenix, Ascend Hotel Collection?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1003 reviews
Rating 8 - Good. 252 out of 1003 reviews
Rating 6 - Okay. 122 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 33 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

BRADEY

Stayed 3 nights in May 2025

8/10 Good

Robert

Stayed 2 nights in Apr 2025

8/10 Good

Evbu

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I stayed in a 1-bedroom suite which was nice and spacious. The room itself was clean and comfortable, and everything appeared to be maintained as best as possible. However, there was a strong odor in the second-floor hallway that made coming and going unpleasant. The building is clearly older and could benefit from some updates like new flooring, fresh paint, and general remodeling. Overall, it’s fine for a short stay, maybe 2 or 3 days at most.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marijean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok. Staff are friendly
Stayed 2 nights in May 2025

6/10 Okay

Kelley

Ok stay

Stayed for a funeral. Was in need of updating but the staff was nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the easy check in, clean lobby, beautiful pond, fountain in back, and cookies at the desk! All great touches to a lovely stay.
Stayed 1 night in May 2025

10/10 Excellent

Nathan

Stayed 1 night in May 2025

6/10 Okay

Annika, Lahaina

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was young and inexperienced in customerservice . The outdoor areas where blah . Room product was clean but dated
Stayed 1 night in Apr 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy

Fast easy and friendly
Stayed 1 night in May 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, service was good, people was friendly
Stayed 2 nights in May 2025

6/10 Okay

kathryn

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in May 2025

4/10 Poor

Nick

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Marilyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the place it usdd to be many years ago. Needs updates. Pool was nasty.
Could not see bottom of pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was very nice and quiet
Stayed 4 nights in Apr 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Vanessa

Disliked: Cleanliness
Stayed 3 nights in Apr 2025

6/10 Okay

Jaclyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Was once a gem, but hard pass now.

You can tell this place was pretty nice when it first opened decades ago but it needs redone. The vents in the rooms have gaps in them not secured to wall as they should be and tons of flying bugs come in your room. It’s Arizona there is no avoiding having the air conditioning running so you’re stuck with the bugs. The bathrooms are really dark and the pool had a film of dirt, dust and hair on it. The hot tub was cold and there wasn’t any signage we could see on how to heat it up. The little pond bring lots of various birds to watch, but you can see the bird feces all over the outdoor furniture. The outdoor space would have been great to utilize to sit around or play games in, but I didn’t feel like scrubbing bird feces off of the chairs to sit down. It defeats the entire purpose of going to a hotel so you’re not having to clean up at home. There is at least half a dozen homeless men loitering around the parking lot by your vehicle and you never know if your safety is in jeopardy or not. One man was very evidently on a high of something and very confused wondering about. There is one man running around the property cleaning and being helpful but I imagine there’s only so much one superstar employee can do with an outdated property.
Stayed 1 night in Apr 2025

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, amenities
Great spacious ROOMS. /Two tvs. Channei selection slim... not as advertised. Super value. Diningroom person works very hard. Smells clean and fresh although an older property. Rugs are clean and look new. Stayed in suite 114 for 2 weeks. Very happy. Will stay here again.
Stayed 15 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the only exception being WIFI coverage. When the hotel is busy connection was impossible to get on the third floor where we stayed. Other than that room was great and area was quiet and comfortable. Would stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to Surprise Az

Our stay was amazing. Very pet friedly, comfortable with great customer service.
Stayed 2 nights in Apr 2025