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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

2.5 star property

Photo gallery for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Outdoor pool, pool umbrellas, pool loungers
1 bedroom, premium bedding, pillow-top beds, minibar
Free daily full breakfast
Lobby
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Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
The current price is NZ$218
includes taxes & fees
26 Apr - 27 Apr

Explore the area

View map
12545 W Bell Road, Surprise, AZ, 85374
  • Place, Centennial Friendship Park
    ‪2 min walk‬
  • Place, Destiny Springs Healthcare
    ‪17 min walk‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.6 out of 10
Excellent
(104 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(115 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Surprise

At Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel, you'll be 5.6 km (3.5 mi) from Surprise Stadium and 6.1 km (3.8 mi) from Uptown Alley. Highlights at this hotel include free daily breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym, Hot tub and pool loungers. 2906 square feet (270 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free full breakfast is offered between 7:00 AM and 10:00 AM. .Sights within a 15-minute drive of this Surprise Original Townsite hotel include Peoria Sports Complex and Arizona Broadway Theatre.

What's nearby

  • Centennial Friendship Park - 2 min walk - 0.2 km
  • Destiny Springs Healthcare - 17 min walk - 1.5 km
  • Peoria Sports Complex - 9 min drive - 10.9 km
  • State Farm Stadium - 16 min drive - 19.1 km
  • Desert Diamond Arena - 16 min drive - 19.1 km

Getting around

  • Sky Harbor International Airport (PHX) - 45 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Papa John's Pizza - ‬4 min drive
  • ‪Little Caesars Pizza - ‬4 min drive
  • ‪Roliberto's Mexican Food - ‬4 min drive
  • ‪Circle K - ‬3 min drive

About this property

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers its guests an outdoor pool, a hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2906 square feet (270 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel. The hotel can provide concierge services and wedding services. Self parking is free.

This Surprise hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • Conference rooms
  • 2906 sq ft of conference space
  • 270 sq. m of conference space
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers 126 accommodations with minibars and a safe. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel.

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Frequently asked questions

What is the cancellation policy at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel?

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel?

As of 2 Apr 2026, prices found for a 1-night stay for 2 adults at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel on 26 Apr 2026 start from NZ$218, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel?

Yep, Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel has a free self car park.

Does Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel have a pool?

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel.

Is Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel is a hit with families.

Does Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel serve breakfast?

You bet, guests are hooked on the free full brekkie here! Offered daily between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel?

No, Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1013 reviews
Rating 8 - Good. 229 out of 1013 reviews
Rating 6 - Okay. 133 out of 1013 reviews
Rating 4 - Poor. 43 out of 1013 reviews
Rating 2 - Terrible. 38 out of 1013 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Meghan

Travelled with family
Liked: Staff & service
Nice beds, sheets, nice breakfast, nice courtyard. Hotel needs a lot of maintenance to fix issues. Probably over priced for the state of the hotel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Laurie

Stayed 1 night in Dec 2025

6/10 Okay

Tyniece

Travelled with family
Liked: Staff & service
Stayed 12 nights in Dec 2025

8/10 Good

Luz

Travelled with family and small children
Liked: Amenities
Clean but needs better service
Stayed 9 nights in Dec 2025

6/10 Okay

Vilma, Phoenix

Liked: Cleanliness, property conditions & facilities
No room service for 3 days and a cold shower
Stayed 3 nights in Dec 2025

10/10 Excellent

Sarah, Cedar City

Stayed 1 night in Dec 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room, was nice and quiet, however the fold out sofa that we were intending on using was broken and instead of bothering with a rollaway bed I had my son sleep in bed with me, the water was hot but the shower head lacked any good pressure, breakfast was nice with a large variety of things to chose from
Stayed 1 night in Dec 2025

10/10 Excellent

Lora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The suite was very clean and plenty of room for a 3 adults and 2 children. The breakfast was awesome with great smiles with helping hands.
Stayed 1 night in Dec 2025

10/10 Excellent

Shelley

Stayed 2 nights in Dec 2025

10/10 Excellent

Tiffanie

Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful and friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Kyle, Seattle

Stayed 2 nights in Nov 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities
The room was great, the staff was friendly, and the rooms were reasonably priced. 😊
Stayed 1 night in Dec 2025

6/10 Okay

Jeni

Business traveller
Disliked: Property conditions & facilities
breakfast was good
Stayed 1 night in Dec 2025

6/10 Okay

Brett

Stayed 3 nights in Nov 2025

6/10 Okay

Thomas

Liked: Staff & service
The property looked nice, the rooms were dated. The bed was ok, but gave me a back ache. The windows needed cleaning, the screens were broken. We had to switch rooms because the toilet started to leak. The chair was wobbly for the desk, the USB ports didn't work. The fridge was in dire need of a defrost. Room 221 had the toilet issue, room 245 had all the issues needing fixed.
Stayed 5 nights in Dec 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for the Charlie Kirk Memorial Service. The staff was friendly, the room and facility was clean and kept up. The hot tub was great. Highly recommend this hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Mario

Stayed 3 nights in Dec 2025

10/10 Excellent

Robbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast could’ve been better, however, it will get you by. Other than that, I thought the hotel was great. I thought the service was great. Front desk staff was friendly and knew what they were doing. The rooms are spacious and very clean. I will stay there again in the future
Stayed 2 nights in Dec 2025

10/10 Excellent

Breeley

Liked: Cleanliness, amenities
Room was spotless and very large
Stayed 1 night in Dec 2025

10/10 Excellent

oscar

Stayed 1 night in Dec 2025

10/10 Excellent

oscar

Stayed 1 night in Dec 2025

10/10 Excellent

kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bed and pillows were comfortable.
Stayed 3 nights in Nov 2025

6/10 Okay

Ellen

Stayed 7 nights in Oct 2025

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was great. Room was a nice size. Bathroom did have lots of moisture and some mold on the ceiling, that I did inform the desk about. Evening customer service was not great. We needed more towels so I called down. I tried 3 calls within about 5 mins. No answer. I went down to the desk and the young lady was on her phone. She looked at me and then said to the phone "Hold on", rudely asked what I needed, handed me a few towels and before I could speak up to say more, she picked her phone back up and started talking.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dawn

Stayed 1 night in Nov 2025