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Aparthotel

Caldera Beach

Property class: 4

Photo gallery for Caldera Beach

A beachside pool area with lounge chairs and umbrellas, a swimming pool, and a beach in the background.
A resort with a central swimming pool, multiple buildings, and a mountainous backdrop.
A beach with rows of sun loungers and umbrellas, a sandy shore, and the ocean in the background.
An outdoor pool area with multiple lounge chairs and tables, a clear view of the pool, and a building in the background.
A modern restaurant interior with wooden furniture, hanging pendant lights, and shelves with jars.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi

Explore the area

View map
PEO Kissamou, Gerani, Crete, 730 14
  • Place, Platanias Beach
    ‪15 min walk‬
  • Place, Golfland
    ‪4 min drive‬
  • Place, Nea Chora Beach
    ‪14 min drive‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪35 min drive‬

Room options

View all photos for Studio, Inland View

A hotel room with a bed, bedside tables, a desk with a chair, a large mirror, and a wardrobe.

Studio, Inland View

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Apartment, Inland View

A hotel room with a bed, a wardrobe, a hanging robe, and a view of the outdoor area.

One Bedroom Apartment, Inland View

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for One Bedroom Apartment, Pool View

A hotel room with a bed, bedside table, and a large window.

One Bedroom Apartment, Pool View

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Apartment, Inland View

A modern living room with a dining area, a sofa set, a TV, and a lamp.

Two Bedroom Apartment, Inland View

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for One Bedroom Apartment, Swim Up

A modern hotel with a swimming pool, two-story buildings, and a red-tiled roof.

One Bedroom Apartment, Swim Up

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Platanias

A family-friendly stay in Platanias awaits you at Caldera Beach. You'll be within a 15-minute walk of Platanias Beach and 3.3 km (2 mi) from Agia Marina Beach. Highlights at this aparthotel include 4 outdoor swimming pools, a full-service spa and a water park. .You can enjoy an LCD TV with satellite channels, and each apartment features free WiFi, a safe and a hairdryer. In-room dining is easy with a kitchenette that comes equipped with a microwave and a stovetop. A rainfall showerhead, a wardrobe or cupboard and a phone are also available. .A relaxing visit to Evridikι Spa can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and mani/pedis. The aparthotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, kids' swimming pool and waterslide. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Free buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 4-property class Platanias aparthotel, attractions include Old Venetian Harbor and Port of Souda.
View more Aparthotels in PlataniasOpens in a new window

What's nearby

  • Platanias Beach - 15 min walk - 1.3 km
  • Golfland - 4 min drive - 4.2 km
  • Nea Chora Beach - 14 min drive - 16.0 km
  • Old Venetian Harbor - 16 min drive - 17.1 km
  • Port of Souda - 18 min drive - 24.7 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 39 min drive

Restaurants

  • ‪Cool Cafe - ‬2 min drive
  • ‪Grapevine - ‬2 min drive
  • ‪the ruin Kalaro - ‬2 min drive
  • ‪Η Δροσιά - ‬2 min drive
  • ‪Basil'Honey Restaurant - ‬3 min drive

About this property

Caldera Beach

Some rates at Caldera Beach are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Caldera Beach, you'll find a full-service spa, a water park (surcharge), and 4 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. An indoor pool, a children's pool, and a fitness centre are also featured at the family-friendly Caldera Beach. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Platanias aparthotel.

  • 226 guestrooms or units
  • 3 levels
  • 21 buildings
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Caldera Beach offers 226 air-conditioned accommodations with a safe and a hairdryer. Accommodation at this 4-star aparthotel has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead.

This Platanias aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Evridikι Spa has couples treatment room(s). Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is open daily.

Similar properties

Waterslide
Atlantica Ocean Beach Resort - All inclusive
Platanias
  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 39 reviews
The price is NZ$512
includes taxes & fees
16 Oct - 17 Oct
Atlantica Ocean Beach Resort - All inclusive

Property amenities

Beach

  • Sandy beach nearby
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 4 outdoor pools
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Indoor pool
  • Manicures/pedicures
  • Pool loungers
  • Sports massages
  • Swedish massages
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Free cot
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee
  • Toaster

Dining

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Communal living room

Entertainment

  • 32-inch LCD TV with satellite channels
  • Library

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 2 meeting rooms
  • Business centre
  • Conference centre

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Gift shop/newsstand
  • Iron/ironing board on request
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Things to do

  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Gym
  • Mini golf
  • Outdoor padel court
  • Splash pad
  • Water park

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 21 buildings
  • 226 units
  • 3 floors
  • Banquet hall
  • Bulk dispensers for toiletries
  • Double-glazed windows
  • Energy-saving switches used
  • Garden
  • Locally sourced food prioritised
  • Some LED lighting used
  • Some solar energy used
  • Vegan dining options
  • Vegetarian dining options

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 1 November and 30 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses some solar energy
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number EL074881558000

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Caldera Beach Platanias
Atlantica Caldera Beach
Caldera Beach Aparthotel
Caldera Beach Aparthotel Platanias

Frequently asked questions

What is the cancellation policy at Caldera Beach?

Caldera Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Caldera Beach?

Yep, Caldera Beach has a free self car park.

Are there any beaches close to Caldera Beach?

Yep, Caldera Beach is a short 12-minute walk from Platanias Beach. Fun beach activities include volleyball.

Is there a spa on site at Caldera Beach?

Yep, Evridikι Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Caldera Beach have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 10:00 AM to 6:00 PM.

Does Caldera Beach have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Caldera Beach?

Caldera Beach features 4 outdoor pools, a full-service spa and an indoor pool.

What makes Caldera Beach a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Caldera Beach.

Is Caldera Beach family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Caldera Beach is a hit with families.

Does Caldera Beach serve breakfast?

You bet, free buffet brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Caldera Beach?

No, Caldera Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Caldera Beach?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Caldera Beach?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Caldera Beach?

No, only service animals are allowed.

Caldera Beach Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 78 reviews
Rating 8 - Good. 27 out of 78 reviews
Rating 6 - Okay. 6 out of 78 reviews
Rating 4 - Poor. 5 out of 78 reviews
Rating 2 - Terrible. 1 out of 78 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Check-in, listing accuracy
Good food, wonderful ocean and beach. All good!
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Everything is good
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is really nice. The food and drinks were good. Beach is right there and there are lits of pools to choose from. We have loved our holiday
Stayed 10 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Nice stay

Nice stay. I've been in many all inclusive hotels ad I reckon that there is room for improvement on the food. The food wasn't bad at all, but in other all inclusive hotels I have found it much better, even in the area of Crete.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Theyvasked if they could change our two singles for a 2 bedroon and upgraded us to all inclusive was well worth it great food and dining options
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Nice facilities, beachside service and cleaning to be improved
Stayed 6 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and luxurious hotel Liked it The beac CB is not to my taste and not blue as others in Crete
Stayed 3 nights in Aug 2023
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Property was ok. Rooms were outdated and beach was just ok. We had an outstanding dinner at the Tavern. Jurgen was our server and was simply amazing.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and specially the stuff. Isavella is a great asset to your team and you guys are very lucky to have her. I already have referred a few of my friends to come here. Thank you,
Stayed 18 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
I had torn my achilles tendon just before my stay here so accessibility was an issue to some degree. No rooms had ramps or had ground floor accessibility. Other than that, the staff were great, breakfast was fantastic. Lunch was meh, dinner was really nice at the stone restaurant. My family had rented a car so we were a short 20 min drive into old town Chania which was gorgeous.
Stayed 8 nights in Aug 2024
Verified review

6/10 Okay

Liked: Amenities
Last day we had to use the common showers at reception to get ready and they were in a very very poor condition! It was a complete disappointment and ruined the whole stay
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Generaly, it is a good place to stay. The only problem we found some ants inside the room and we saw one ant in the bed. We reported it to the management, they just sent someone to do further cleaning. I know the hot weather is a good environment for ants but it should not be inside the rooms. They need to treat ants properly to keep them outside the rooms.
Stayed 7 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Communication

Could improve customer service

Whenever you needed help from receptionist the English was suddenly not very good. Once they needed payment or anything in their favor English was perfect.
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Så otroligt fint hotell och varierad mat. Varje dag var det ett nytt tema så vi tröttnade inte på maten. Välskött fint hotell. Absolut ingenting att klaga på!
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Mycket fint rum, bra städning, god lunch och middag. Jättefina pooler.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
Det finns Caldera Beach och Caldera Paradise, de är syskonhotell med samma ägare. Råkade bli fel med resebolaget när vi bokade så att vårt sällskap hamnade på de olika hotellen. Hotellen ligger vägg i vägg, man kan inte nyttja buffén på det andra hotellet, vilket var tråkigt för att vi ville äta tillsammans. Hotellpersonalen var snabbt på att finna en lösning så att hela sällskapet hamnade på samma hotell. Vårt hotellrum var väldigt fint, nytt och fräscht. Buffén var bra och snackbaren likaså. Polerna var många och fanns alltid en som passade någon. Gott om olika aktiviteter som anordnas av hotellen. Gymmet var väldigt dåliga. Väldigt trevligt personal, både i receptionen till de som jobbade i de olika restaurangerna. Stranden var lite stenig men väldigt fin och hyfsat grund. Rekommenderar detta hotellet väldigt mycket!
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Huone oli siisti, siivoajat kävivät päivittäin. Muutenkin yleisiä tiloja, allasalueita yms. siivottiin jatkuvasti. Henkilökunta oli ystävällistä (esim. henkilökunta kantoi laukut huoneeseen). Aamupala, lounas ja päivällinen olivat monipuolisia ja jokaiselle löytyi jotain. Skandinaaviseen makuun ruokailuajat olivat aika myöhäiset mutta siihen tottui viikon aikana. Ja muihinkin aikoihin sai jotain pienempää purtavaa, jos oli nälkä esim. ennen lounasaikaa/illallista. Hotelli oli täynnä lapsiperheitä pohjoismaista. Nuoria tai aikuisia ilman lapsia vähän. Iltaohjelma aika olematon mutta muuten puuhaa alueella riitti paljon (esim. jooga, padel, minigolf, rantalentis, lasten uimakoulu, pelihuone yms.) Myös pieni melko vaatimaton kuntosali. Hieno ranta aurinkotuoleineen. Allasalueita paljon ja vieressä myös vesipuisto. Pari pientä kauppaa vieressä. Hotellin vastaanoton vieressä päivystää joka päivä autovuokraamo speed wheels, josta auton vuokraaminen helppoa ilman omavastuuta. Chanian vanhaan kaupunkiin taksi maksoi 20-30 eur, lentokentälle n. 50 eur. Uber tms. eivät toimi Chaniassa. Hotellin edestä mahdollisuus lähteä myös tuktuk-junaretkille. Huonetta varatessa kannattaa huomioida, että alue on iso ja esim. aamupalalle ja rantaan vähän matkaa, jos sattuu olemaan alueen toisessa laidassa. Ja jos rappuset tuottaa ongelmia, huolehdi, että huone maan tasolla.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Olimme toista kertaa kyseisessä hotellissa, joten tiesimme mitä odottaa. Hotelli onnistui kuitenkin ylittämään odotukset: 1. palvelu oli parantunut huikeasti etenkin vastaanotossa 2. saimme kahden makuuhuoneen 2-kerroksisen huoneiston, vaikka olimme varanneet yhden makuuhuoneen huoneiston 3. hotelliin oli rakennettu lisää altaita, joten aurinkotuoleja riitti todella hyvin kaikille pitkin päivää
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Ruoka oli parempaa, kuin monessa muussa allinclusive paikassa, joissa olemme olleet. Altaat olivat kivoja ja lapset tykkäsivät vesipuistostakin. Huoneet olivat siistejä ja ne siivottiin jokaisena päivänä. Ainoa miinus, että huoneen terassiakin olisi voinut siistiä. Rannalla emme kauheasti käyneet, koska tuuli sen verran, mutta hotellin rantakin oli oikein kiva. Henkilökunta oli oikein mukavaa ja kaikki toimi erinomaisesti.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Vattenlandet var väldigt uppskattat av barnen och det ingick i al inklusive. Goda drinkar och mat. Enda negativa var att maten inte var speciellt varm.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Det var et godt hotel med god rengøring og god mad. Det ville være dejligt, hvis der var en opvarmet pool, da bølgerne i havet var så store, mens vi var der, at vi ikke kunne være på stranden, og vandet i poolen var meget koldt. Meget venligt personale.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wir hatten einen wunderschönen Aufenthalt im Caldera Beach. Der Strand direkt vor dem Hotel war einfach super – nur wenige Schritte entfernt. Wir haben es sehr genossen, morgens und abends dort spazieren zu gehen. Wir kommen sehr gerne wieder und empfehlen das Hotel wärmstens weiter.
Stayed 7 nights in Aug 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Cleanliness, communication
Abbiamo prenotato uno studio con cucina a Caldera Beach, ma al check-in ci hanno assegnato una camera economy nell'albergo adiacente, a Caldera Creta Paradise. Il giorno dopo abbiamo fatto presente alla reception che quella non era la camera che avevamo prenotato e pagato. La reception ci ha risposto che gli hotel fanno parte dello stesso gruppo e che avendo preso l'all-inclusive hanno ritenuto in autonomia di non riservarci lo studio perché dotato di cucina e quindi non necessaria con l'all-inclusive. Abbiamo quindi iniziato ogni giorno a chiedere che ci venisse assegnata la camera prenotata a Caldera Beach, ma non abbiamo mai avuto alcuna risposta e non abbiamo mai cambiato stanza. La camera assegnata, oltre ad avere un arredo datato, era in disuso da diverso tempo. Oltre a formiche e capelli presenti nel letto e in doccia, la pulizia in generale non era sufficiente. I vetri del balcone erano totalmente sporchi, gli asciugamani non sempre puliti e il materasso poco confortevole. Camera a parte, l'hotel era comunque un buon hotel a 4 stelle. Abbiamo apprezzato la vicinanza al mare, dal quale si accedeva direttamente dalla piscina dell'hotel. La qualità e il servizio di ristorazione erano più che buoni. Vengono forniti asciugamani per la piscina, che però possono essere cambiati ogni 3 giorni. Struttura molto vicina a Platanias, ben collegata con mezzi pubblici. Parcheggi intorno all'hotel sempre disponibili e gratuiti.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Très beau séjour à Caldera beach

Bel hôtel proche de Chania (environ 20 min) avec beaucoup d’équipements pour les enfants. Bon petit déjeuner varié. le water Park est neuf mais petit on a vite fait le tour donc le tarif est un peu excessif. La plage n’est pas top je vous recommande visiter les plages de Balos Beach, Elafonissi, seitan… Je recommande
Stayed 4 nights in Aug 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Room comfort, communication

Attention a l’éloignement de certaines chambres

Le complexe est agréable, avec une belle offre de restauration, une grande piscine bien entretenue, et une animation du soir pour les enfants (mini disco dans l’autre hôtel du groupe) qui a été très appréciée. Il est toutefois important de noter que certaines chambres sont situées à l’écart, de l’autre côté d’une route, à environ 500 mètres des installations principales (restaurants, piscines, plage). Cette information n’apparaît pas clairement lors de la réservation, ce qui peut surprendre, en particulier pour les familles avec enfants. Dès notre arrivée, nous avons souhaité changer de chambre en raison de cette distance, mais notre demande est restée sans réponse malgré plusieurs relances. La réception sur place ne gère pas directement ce type de demande, qui est transmise à un service central difficile à joindre. Le Wi-Fi est également très limité dans cette zone du club : la connexion est instable et ne permet pas un véritable accès à Internet. Par ailleurs, en période de forte affluence, il est difficile de trouver un transat disponible après 8h du matin. En résumé, il s’agit d’un bel établissement, offrant de bonnes prestations, mais il est recommandé de bien se renseigner à l’avance sur l’emplacement des chambres, surtout si la proximité avec les installations principales est un critère important pour vous.
Stayed 7 nights in Jul 2025