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Ambassador at Grand Velas All Inclusive

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Ambassador at Grand Velas All Inclusive

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Sauna, hot tub, steam room, body treatments, mud baths, hydrotherapy
Breakfast area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$2,323
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
Playa del Carmen, QROO
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Playa Xcalacoco
    ‪12 min drive‬
  • Place, Tres Rios Ecopark
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Ambassador Suite Ocean View

Ambassador Suite Ocean View | View from room

Ambassador Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 118 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 118 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 236 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

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About the area

Playa del Carmen

Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, connected to the convention centre and 3.6 km (2.3 mi) from Tres Rios Ecopark. Highlights at this luxury hotel include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to SE Spa can include deep-tissue massages, hot stone massages and detox wraps along with access to the mud bath and sauna. The family restaurant, Chaka, serves Regional cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find free cabanas, and enjoy the 4 hot tubs and indoor swimming pool. 91548 square feet (8505 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of a free beach shuttle. .With a stay at this 5-property class Playa del Carmen hotel, you'll be 4.8 km (3 mi) from Gran Coyote Golf and 4.8 km (3 mi) from El Camaleón Mayakoba Golf Course.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.5 km
  • Gran Coyote Golf - 10 min drive - 4.9 km
  • Playa Xcalacoco - 12 min drive - 3.9 km
  • Tres Rios Ecopark - 17 min drive - 8.1 km
  • Xcaret Eco Theme Park - 30 min drive - 20.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Mike’s Coffee - ‬14 min drive
  • ‪Steakhouse - ‬13 min drive
  • ‪El Beso Pool Bar - ‬13 min drive
  • ‪Fresco Bar - ‬13 min drive

About this property

Ambassador at Grand Velas All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Ambassador at Grand Velas All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Ambassador at Grand Velas All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 195 guestrooms or units
  • 4 levels
  • 8 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • 91548 sq ft of conference space
  • 8505 sq. m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Ambassador at Grand Velas All Inclusive offers 195 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SE Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chaka
  • Cocina de Autor
  • Frida
  • Lucca
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 hot tubs
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (91,548 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Additional fees apply for connecting/adjoining rooms and are subject to availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ambassador at Grand Velas All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ambassador Grand Velas All Inclusive Playa del Carmen
Ambassador Grand Velas All Inclusive
Ambassador Grand Velas Playa del Carmen
Ambassador Grand Velas
Ambassador Grand Velas All Inclusive All-inclusive property
Ambassador Velas Inclusive in
Ambassador At Velas Inclusive
Ambassador at Grand Velas All Inclusive Hotel
Ambassador at Grand Velas All Inclusive Playa del Carmen
Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Ambassador at Grand Velas All Inclusive?

Ambassador at Grand Velas All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ambassador at Grand Velas All Inclusive?

As of 30 Jan 2026, prices found for a 1-night stay for 2 adults at Ambassador at Grand Velas All Inclusive on 8 Feb 2026 start from NZ$2,322.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ambassador at Grand Velas All Inclusive?

Yep, Ambassador at Grand Velas All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Ambassador at Grand Velas All Inclusive?

The closest beach to Ambassador at Grand Velas All Inclusive is Playa del Carmen Main Beach (7.1 km).

Is there a spa on site at Ambassador at Grand Velas All Inclusive?

Yep, SE Spa is available for guests. It has 4 hot tubs, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as Thai massages.

Does Ambassador at Grand Velas All Inclusive have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Ambassador at Grand Velas All Inclusive?

Ambassador at Grand Velas All Inclusive features 2 beach bars, 3 outdoor pools and 4 hot tubs. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Ambassador at Grand Velas All Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Ambassador at Grand Velas All Inclusive.

Is Ambassador at Grand Velas All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Ambassador at Grand Velas All Inclusive is a hit with families.

Are there hot tubs in the rooms at Ambassador at Grand Velas All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Ambassador at Grand Velas All Inclusive?

No, Ambassador at Grand Velas All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ambassador at Grand Velas All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Ambassador at Grand Velas All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Ambassador at Grand Velas All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Ambassador at Grand Velas All Inclusive?

There is a golf course next to Ambassador at Grand Velas All Inclusive.

Ambassador at Grand Velas All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 28 out of 39 reviews
Rating 8 - Good. 7 out of 39 reviews
Rating 6 - Okay. 1 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 2 out of 39 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Carlos

Stayed 7 nights in Jul 2025

8/10 Good

Shimol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.
Stayed 4 nights in Jul 2025

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.
Stayed 2 nights in Apr 2025

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !
Stayed 4 nights in May 2025

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Resort I have been to.

Stayed 7 nights in Jan 2025

10/10 Excellent

Hamza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive in Riviera Maya! A true 5 star experience
Stayed 7 nights in Nov 2024

10/10 Excellent

mehul

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 5 nights in May 2023

2/10 Terrible

KAVEH, WEST ORANGE

Stayed 5 nights in Mar 2023

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Stayed 5 nights in Feb 2022

10/10 Excellent

Vardan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great
Stayed 7 nights in Dec 2021

10/10 Excellent

raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Sep 2021

10/10 Excellent

claudia V, Miami

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this wonderful hotel. Family friendly. Like a paradise.
Stayed 3 nights in Sep 2021

10/10 Excellent

Lauren, Houston, TX

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
Stayed 4 nights in Aug 2019

4/10 Poor

Andres, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

10/10 Excellent

Mmm

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!
Stayed 7 nights in Apr 2019

10/10 Excellent

morgan , uk

Liked: Cleanliness, room comfort

Great but need to work on kid friendliness

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
Stayed 6 nights in Apr 2018

10/10 Excellent

Juan, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best of the Best in service!

If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and service,but beach Is not the best.

This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!
Stayed 5 nights in Jul 2017

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place with great staff and food!

Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.
Stayed 2 nights in Jul 2017

8/10 Good

April, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort!

I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

I have been to this hotel yearly since it opened. Very plaesant