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Blue Diamond Luxury Boutique - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Blue Diamond Luxury Boutique - All Inclusive - Adults Only

On the beach, white sand, sun-loungers, beach umbrellas
1 bedroom, Egyptian cotton sheets, premium bedding, free minibar
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Beach Front Casita | Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Pet-friendly
  • Breakfast included
  • Parking included
The current price is NZ$516
includes taxes & fees
15 Sept - 16 Sept

Explore the area

View map
Km. 298.8 Carretera #307, Pto Juarez, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪15 min walk‬
  • Tres Rios Ecopark
    ‪6 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Beach Front Presidential Suite - Water Circuit Included

Beach Front Presidential Suite - Water Circuit Included | Interior

Beach Front Presidential Suite - Water Circuit Included

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Dining table
Free minibar items
HDTV
  • 355 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Beach Front Casita

Beach Front Casita | Living area

Beach Front Casita

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private pool
Free minibar items
HDTV
Separate bedroom
Egyptian cotton bed sheets
  • 93 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Patio Diamond Suite

Patio Diamond Suite | View from room

Patio Diamond Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Garden
Furnished patio
Soundproofed
Private pool
Free minibar items
HDTV
Separate bedroom
Egyptian cotton bed sheets
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cenote Lagoon Deluxe Junior Suite

Cenote Lagoon Deluxe Junior Suite

Cenote Lagoon Deluxe Junior Suite

8.4 out of 10
Very good
(15 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Free minibar items
HDTV
Separate bedroom
Egyptian cotton bed sheets
Premium bedding
  • 95 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Palafitos Junior Suite Rooftop

Palafitos Junior Suite Rooftop

Palafitos Junior Suite Rooftop

Highlights

Furnished balcony or patio
Soundproofed
Free minibar items
HDTV
Separate bedroom
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
  • 67 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Patio

Junior Suite, Patio

Junior Suite, Patio

8.6 out of 10
Excellent
(23 reviews)

Highlights

Garden
Furnished patio
Soundproofed
Free minibar items
HDTV
Ceiling fan
Separate bedroom
Premium bedding
  • 60 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Palafitos Junior Suite

View from room

Palafitos Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Free minibar items
HDTV
Separate bedroom
Egyptian cotton bed sheets
Premium bedding
  • 67 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite Superior with Lake View

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Double Suite Superior with Lake View

  • 70 sq m
  • Lake view
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Suite Junior

  • 60 sq m
  • Sleeps 3

View all photos for Double Suite

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Double Suite

  • 95 sq m
  • Sleeps 2

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Blue Diamond Luxury Boutique - All Inclusive - Adults Only. You'll be within a 15-minute walk of El Camaleón Mayakoba Golf Course and 3.1 km (1.9 mi) from Tres Rios Ecopark. Highlights at this all-inclusive property include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include hot stone massages, Swedish massages, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, Aquamarine Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. 2260 square feet (210 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Cooked-to-order breakfast is available for free. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Riviera Maya property, attractions include Maroma Beach and Quinta Avenida.

What's nearby

  • El Camaleón Mayakoba Golf Course - 15 min walk - 1.3 km
  • Gran Coyote Golf - 4 min drive - 4.7 km
  • Tres Rios Ecopark - 6 min drive - 3.9 km
  • Playa Xcalacoco - 7 min drive - 6.0 km
  • Maroma Beach - 12 min drive - 9.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • Festival
  • Black & White
  • Bar Columpios
  • El Charro
  • ‪La Hacienda - ‬20 min walk

About this property

Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Adults-only beachfront property with outdoor pool
Blue Diamond Luxury Boutique - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Blue Diamond Luxury Boutique - All Inclusive - Adults Only such as a marina and an outdoor pool.

Free breakfast is served. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco property also offers a health club, a steam room and a garden. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 128 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 2260 sq ft of conference space
  • 210 sq. m of conference space
  • Built in 2007
  • Cooked-to-order breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Smoking in designated areas
  • Bar by the pool
Blue Diamond Luxury Boutique - All Inclusive - Adults Only offers 128 accommodations with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ambar Restaurant
  • Aquamarine Restaurant
  • Cafe Brule
  • Ceviche-Tapas Bar

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,260 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 23 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 1.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 250 per vehicle (return, maximum occupancy 4)
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Blue Diamond Luxury Boutique Adults Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Resort Playa del Carmen
Blue Diamond Riviera Maya Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Adults Only
Blue Diamond Riviera Maya All Inclusive Resort
Blue Diamond Luxury Boutique All Inclusive Adults Only
Blue Diamond Inclusive Adults
Blue Diamond Inclusive Carmen

Frequently asked questions

What is the cancellation policy at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Blue Diamond Luxury Boutique - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Blue Diamond Luxury Boutique - All Inclusive - Adults Only on 15 Sept 2025 start from NZ$512.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Yep, Blue Diamond Luxury Boutique - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

The closest beach to Blue Diamond Luxury Boutique - All Inclusive - Adults Only is Maroma Beach (7.8 km).

Is there a spa on site at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Yep, there is an onsite spa at Blue Diamond Luxury Boutique - All Inclusive - Adults Only. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Blue Diamond Luxury Boutique - All Inclusive - Adults Only have a pool?

Blue Diamond Luxury Boutique - All Inclusive - Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Blue Diamond Luxury Boutique - All Inclusive - Adults Only features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and free minibar items.

What makes Blue Diamond Luxury Boutique - All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Blue Diamond Luxury Boutique - All Inclusive - Adults Only.

Is Blue Diamond Luxury Boutique - All Inclusive - Adults Only family-friendly?

No, Blue Diamond Luxury Boutique - All Inclusive - Adults Only is an adults-only property.

Does Blue Diamond Luxury Boutique - All Inclusive - Adults Only serve breakfast?

You bet, complimentary cooked-to-order breakfast is offered at Blue Diamond Luxury Boutique - All Inclusive - Adults Only.

Is there a free airport shuttle available at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

Dogs are welcome at Blue Diamond Luxury Boutique - All Inclusive - Adults Only, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Blue Diamond Luxury Boutique - All Inclusive - Adults Only?

There is a golf course next to Blue Diamond Luxury Boutique - All Inclusive - Adults Only.

Blue Diamond Luxury Boutique - All Inclusive - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 902 reviews
Rating 8 - Good. 176 out of 902 reviews
Rating 6 - Okay. 78 out of 902 reviews
Rating 4 - Poor. 54 out of 902 reviews
Rating 2 - Terrible. 50 out of 902 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carrol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet luxury. As a solo female traveler I was so happy to finally find the perfect resort. It is small, quiet and has a lovely understated atmosphere. The staff is the best I’ve encountered in any of the resorts in Mexico. I celebrated my birthday while there and the staff went out of their way to make me feel special and loved. I’ll be returning and telling everyone about my favorite new place. Thanks to all the lovely people I met along the way and made my stay memorable and incredible.
Stayed 5 nights in May 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexican show was a highlight. Waiter staff forgot dinner orders, waiter service was variable. Water wasn’t replenished in rooms and had to get from 24/7 lobby cafe
Stayed 4 nights in May 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Stayed 8 nights in Apr 2025

8/10 Good

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms with excellent food and lovely staff. Pool could use better upkeep, loungers and umbrellas.
Stayed 5 nights in Apr 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful and relaxing stay at the blue diamond!! We loved how much nature there was to look at during our morning walks or bikes around the property. It was a quiet and relaxing retreat with my partner- from the included snorkeling, days on the beach, lounging by the pool, swims in the on resort cenote, cocktail class and eating the delicious food! The food was really good, above the normal resort quality. All food was made to order and they were very careful about allergies and any alterations. We really liked how much fresh fish was on the menu!! I would definitely recommend this resort to anyone that wants to eat delicious food and drinks & have a relaxing time!!! We stayed in the lagoon junior suites. The rooms were nice and spacious, with a massive bathroom, bedroom and secluded plunge pool. It looks just like the pictures!! The plunge pool was a good temperature after a hot day. We also like hanging out on our lagoon patio playing cards and looking for animals. Our air conditioning worked and kept our bedroom at about 22C. No issues there. The staff were very friendly from the minute we got there. The front desk was really accommodating! We liked biking in the morning to the lobby to have an espresso and feed the fish. Most of the staff worked for a few years and worked daily. It was nice to get to know all the staff by the end, most notably Gustavo, Jenny, Zara, and Rubin. We can’t recommend the blue diamond enough! We truly had a wonderful time!
Stayed 6 nights in Apr 2025

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from the first day to the last, highly recommended
Stayed 3 nights in Apr 2025

10/10 Excellent

Nithin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved our stay at Blue diamond Hotel, it was serene and quiet without the Hussle and Bustle (Kind of how I pictured my vacation). Staff was very accommodative and kind. Was a bummer as the sea was rough and windy- Snorkeling wasn't allowed as we were not pro swimmers. If I really have to call out something as an area of opportunity to improve on would be to have the rooms AC system looked at. The Junior suite we stayed at (Room # 352) did not have cooling at all, We had to request for technician who came in and inspected the unit and decided to fill AC refrigerant, Once it was refilled, AC working well for that night and then the cooling died off. Considering how hot it gets in Cancun, AC should be as cool as possible for a Hotel of this status quo! Kindly look into this part alone.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephani

Travelled with partner
Liked: Cleanliness, amenities
Had a wonderful week here. The staff, the food, the beautiful grounds…everything was lovely. The buildings are weathered some by the humidity and hurricanes, but kept impeccably clean. Every need we had was tended to quickly and graciously. We will definitely return!
Stayed 6 nights in Apr 2025

10/10 Excellent

anthony richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort, small and not over crowded. The staff are AMAZING! Super friendly , kind, go out of their way to make you feel good! The sommelier Jesus was great, Eduardo and Jenny and Maria were all amazing at each meal. The spa was quite nice amenity and the gym was nice as well. I would give this resort a 9/10 only because the resort needs to spend some time and attention on the upkeep of the property. It’s needs some TLC. Steps were loose, lights were popping out of casings, railings were missing and things could use a coat of paint. It’s sad as everything else is amazing but they seem not to spend money on upkeep. All that said i absolutely would stay again as the food and staff were really good and I liked the smallness of the resort. It never felt overrun!
Stayed 5 nights in Apr 2025

10/10 Excellent

Gregory, St Catharines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Blue Diamond is a gorgeous retreat. We stayed in a Patio Junior Suite and it was very comfortable. It was also incredibly private. The whole resort, in fact, is extraordinarily private. You arrive to the front lobby, which resembles a shrine. From the time we arrived, to getting checked-in, to walking the long path to dinner, it took us over 2 hours to see any other guests! The images online don't make the layout clear. The lobby is about 1.5 kilometres from the beach. The Jr Patio Suite are about halfway, so a good 750m to walk in the morning. It is a gorgeous walk. The grounds are immaculate, lush, well-groomed and maintained, with occasional animal highlights (tajones, iguana, caiman, etc). We loved the privacy, and it often felt like we had the resort entirely to ourselves. There are two beautiful pools above the beach. In our time there, we never saw a single person use the pools. We also saw only a couple of couples brave the wavey water. The wind was very high every day, and the seaweed was intense. They worked hard to clear it (by hand, they don't have any beach grooming machines, but they were overwhelmed. The pools were kept cold, which is fine, but the cold with the heavy wind made them unusable. The food was exceptional. We went as a vegetarian and a vegan. The vegetarian had excellent options at almost every meal. The vegan had fewer options. Breakfasts and lunches were real highlights for both of us, but main courses got pretty bland.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience! I will definitely go back again. The food was delicious, and the staff was also amazing.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is the perfect quiet, adults only place for us. We were a group of 5 who agreed that the villa style accommodations with private backyard lounging spaces, are so peaceful. The resort is built lengthwise (1 mile deep) into a mangrove forest with a river and cenote. Golf carts were always passing by on the 1 mile walk from concierge to ocean, and free bicycles were always parked along the walk, so we had options for getting back and forth. The food was delicious. Portions were small but unlimited and that let us choose many flavours. There are also 3 pools- 1 with an ocean view and 2 by the spa. Meals were sitdown and typically took about 1.5-2 hours. The only things I'd add to this place are a buffet, at least for breakfast, and more water bottle refills in the rooms. Our group of 5 is well travelled, with about 6 all inclusive stays among us prior to Blue Diamond, and we agree that BD is our favourite.
Stayed 4 nights in Apr 2025

2/10 Terrible

Scott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and they told us the air conditioning was broken but it would be fixed in a few hours. Nothing got fixed. The entire resort had no air conditioning. The room was 40 degrees Celsius all night and we couldn’t sleep. Called the resort in the morning and they said that the air conditioning was going to be fixed in a few hours again. We went for break fast, and the other guests were saying not to trust them, so we checked out and booked another resort. Food wasn’t good either. When I asked for a refund through Expedia they lied to Expedia and said the air conditioning was working when it wasn’t.
Stayed 4 nights in Apr 2025

2/10 Terrible

Barbara, Adell

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice, clean, calm and everyone was super friendly and ready to help or answer any questions.
Stayed 3 nights in Mar 2025

4/10 Poor

Ruth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was expecting a 5 star resort experience as advertised but it turned into an unexpectedly stressful stay. We stayed for 6 nights and ended up staying in 3 different rooms due to broken AC. Every day the staff would assure us that the next day it would be fixed. Our last 2 nights the temps were over 85*F in the room and it was almost impossible to sleep. We had issues with plumbing in multiple bathrooms around the resort and there is a smell of sewer around the property. The private plunge pools are not filled unless you specifically request it. We had to ask them to fill the pool at least 3 times as it kept draining before we could use it. They use rags to plug the drain. This resort has so much potential but it seems that there has been no upkeep for the facilities for at least 10 years. We were extremely mislead by the high numbers of positive reviews which specifically do not match our experience. The only saving grace is the friendly staff (Eduardo and Raul were great) and the good food. Also the grounds are quite beautiful and we saw a lot of cool wildlife. Unfortunately the beach is very small and we encountered quite a bit of trash and debris in the water. The condition of the facilities and the lack of AC are the main reasons we will not return or recommend this resort. Spend your money somewhere else that actually invests in their property, staff and guests.
Stayed 6 nights in Mar 2025

2/10 Terrible

Adit

Disliked: Cleanliness, property conditions & facilities
Poor maintenance No AC Construction next door
Stayed 1 night in Apr 2025

6/10 Okay

Vitaliy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff is wonderful, and the food at all the restaurants is delicious. The atmosphere is calm, with beautiful walking paths and a peaceful, romantic vibe. However, we did encounter a few issues during our stay. The seaweed on the beach was not cleaned regularly, which made it quite unpleasant. It seemed that there were not enough workers to handle the volume, and cleaning was done manually, which was inefficient. We noticed that another hotel down the beach was using machines to collect the seaweed, which was much faster and more effective. Additionally, the property, including the buildings, rooms, spa, and amenities, could really benefit from significant renovations. Despite being advertised as a 5-star hotel with VIP access, many areas felt outdated and in need of improvement. The rooms, in particular, had a musty smell, and there was a noticeable squeaky feeling in several areas. Regarding the spa, we were disappointed to find that the steam room was not working, and there was no air conditioning in any of the rooms there. This made it uncomfortable, as you would find yourself sweating while trying to relax. If you’re primarily looking for peace, solitude, and great food, this hotel might be a good fit. However, considering the price and the hotel’s 5-star status, it doesn’t quite live up to the expectations of a true luxury experience. Lastly, the roof of our room was not accessible, and when we inquired, we were simply told, "Your space is off limits."
Stayed 6 nights in Mar 2025

6/10 Okay

Carina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We liked the property overall and the fact that it was very nature based and the animals living with it. The food was very well and plenty of options. The service was excellent as well. The property must have been 20 years ago stunning. The current status of the hotel is in a very bad shape and even dangerous!! My husband was leaning at the handrail close to the restaurant and almost felt off. The railway downstairs at the restaurant was not even angered anymore. The outside restrooms need fixing too. They are in bad shape as well. The cabanas at the poolside falling apart. Such a shame for this once upon a time stellar ambience. The air-conditioning in the bedrooms are too loud that we couldn't keep them on over night. We had to open the doors but there was no screen at the doors. So we had a few mosquitos biding us. The owners urgently need to reinvest some money to keep it up to speed before no one is coming back!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Roy Edward

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We absolutely loved this vacation. Everyone was wonderful from the moment we stepped out of our taxi. Juan Carlos greeted us with a warm smile and was so helpful with our bags and a lovely welcoming beverage of fresh juices. Reception, who we reached out to prior to arrival went way above our expectations ❤️. They were instrumental in setting up the rest of our stay and we will be forever grateful. Jose, our butler and go to for all things was awesome!!! The food was fresh, healthy and with a variety of offerings that we rarely had the same thing twice. Fresh juices and sushi at Aquamarine with the BEST waitstaff - Francisco, Maria, Exmina and Eduardo greeted us everyday. Ceviche Restaurant was yummy too. Ambar was the just incredible (Spare Ribs -Delicious!!). Thank you to all the drivers Fernando, Moses. Snorkeling, Cocoa Ceremony, trip into Dtn. Playa, We had the best Anniversary yet❤️❤️❤️
Stayed 5 nights in Mar 2025

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was severely dated. The walkways were crumbling, the wood decking was raised in several areas including my room where I ripped my socks. Bathroom mirror was in disrepair. Room smelled musty. Main restaurant closed two nights. Cigar lounge closed entire trip. Breakfast food was cold. Beach was covered in seaweed.
Stayed 5 nights in Mar 2025

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Price

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Thomas

Stayed 8 nights in Mar 2025