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Valentin Imperial Rivera Maya All Inclusive - Adult Only

Photo gallery for Valentin Imperial Rivera Maya All Inclusive - Adult Only

Balcony view
Property video
Emerald Junior Suite | Bathroom
Private beach, white sand, beach cabanas, sun-loungers
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
The current price is NZ$790
includes taxes & fees
21 May - 22 May

Explore the area

View map
Carr.Fed.307 Chetumal, Puerto Juarez Km.311, Playa del Carmen, QROO, 77710
  • Place, Nicklaus Design Golf Course
    ‪2 min drive‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪5 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Diamond Suite

Diamond Suite

Diamond Suite

  • 149 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Golden Swim Up Junior Suite

Golden Swim Up Junior Suite

Golden Swim Up Junior Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 59 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Imperial Privé

Suite Imperial Privé

Suite Imperial Privé

  • Garden view
  • 96 sq m
  • 1 bedroom
  • Sleeps 3
  • Free Wi-Fi

View all photos for Golden Superior Junior Suite

Golden Superior Junior Suite | Balcony view

Golden Superior Junior Suite

9.8 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 61 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Junior Suite - Garden View

Down duvets, free minibar, in-room safe, individually decorated

Deluxe Junior Suite - Garden View

9.4 out of 10
Exceptional
(78 reviews)
  • Garden view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Golden Junior Suite

Down duvets, free minibar, in-room safe, individually decorated

Golden Junior Suite

9.6 out of 10
Exceptional
(11 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Emerald Junior Suite

Emerald Junior Suite | Living area

Emerald Junior Suite

9.8 out of 10
Exceptional
(22 reviews)
  • Partial ocean view
  • 58 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Silver Junior Suite

Silver Junior Suite

Silver Junior Suite

9.6 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Onyx

Suite Onyx

Suite Onyx

  • Garden view
  • 200 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Dunas Private Pool Ocean View Suite

Dunas Private Pool Ocean View Suite

Dunas Private Pool Ocean View Suite

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Dunas Private Pool Ocean View Top Floor Suite

Dunas Private Pool Ocean View Top Floor Suite

Dunas Private Pool Ocean View Top Floor Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Valentin Imperial Rivera Maya All Inclusive - Adult Only. You'll be 12.1 km (7.5 mi) from Maroma Beach and 32.6 km (20.3 mi) from Xcaret Eco Theme Park. Highlights at this all-inclusive hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Aromance can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The theme restaurant, L´ Olivo, serves Italian cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and gym. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a lazy river and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Playa del Carmen hotel, attractions include El Camaleón Mayakoba Golf Course and Puerto Morelos Town Square.

What's nearby

  • Nicklaus Design Golf Course - 2 min drive - 0.8 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 5 min drive - 2.5 km
  • Playa Paraiso Golf Course - 5 min drive - 2.9 km
  • Maroma Beach - 14 min drive - 7.8 km
  • Xcaret Eco Theme Park - 39 min drive - 35.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬9 min drive
  • ‪La Fuente -Lobby Bar - ‬9 min drive
  • ‪Restaurante La Plaza - ‬9 min drive
  • ‪Cena Trattoria By El Faro - ‬10 min drive
  • ‪Star Café - ‬8 min drive

About this property

Valentin Imperial Rivera Maya All Inclusive - Adult Only

Valentin Imperial Rivera Maya All Inclusive - Adult Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Valentin Imperial Rivera Maya All Inclusive - Adult Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 9 bars/lounges. Public spaces have free WiFi. This Colonial hotel also offers outdoor tennis courts, a health club and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Valentin Imperial Rivera Maya All Inclusive - Adult Only offers 540 air-conditioned accommodations, which are accessible via exterior corridors, and features private pools and indoor private hot tubs. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation includes dining tables. Beds feature down duvets. 50-inch Smart televisions come with premium satellite channels. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aromance. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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  • Pool
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4.8 out of 5, Exceptional, 1,464 reviews
The price is NZ$927
includes taxes & fees
14 June - 15 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 7 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available for a fee of USD 94; reservation required
  • Snack bar/deli

Restaurants on site

  • Ginger
  • L´ Olivo
  • L´Alsace
  • La Hacienda
  • Taman Sari

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Kayaking
  • Lazy river
  • Music library
  • Piano
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels
  • IPod dock
  • MP3 dock
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Hosted evening meal: USD 94

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Imperial

Maya Imperial Valentin

Maya Valentin Imperial

Valentin Imperial All Inclusive

Valentin Imperial Maya

Valentin Imperial Maya All Inclusive Playa del Carmen

Valentin Imperial Maya Playa del Carmen

Valentin Maya All Inclusive

Valentin Maya Imperial

Valentin Imperial Maya Hotel Playa Del Carmen

Valentin Imperial Maya Riviera Maya, Mexico

Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen

Hotel Valentin Imperial Riviera Maya – Adults Only

Valentin Imperial Riviera Maya – Adults Only Playa del Carmen

Valentin Imperial Riviera Maya Adults Playa del Carmen

Valentin Imperial Rivera Maya All Inclusive Adult Hotel

Valentin Imperial Riviera Maya Adults Hotel

Valentin Imperial Riviera Maya Adults

Valentin Imperial Riviera Maya All Inclusive

Valentin Imperial Maya All Inclusive

Valentin Imperial Riviera Maya– All Inclusive – Adults Only

Valentin Imperial Riviera Maya

Valentin Imperial Rivera Maya All Inclusive Adult

Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only

Valentin Imperial Riviera Maya All Inclusive

Valentin Imperial Maya All Inclusive

Valentin Imperial Riviera Maya – Adults Only

Valentin Imperial Riviera Maya– All Inclusive – Adults Only

Valentin Imperial Riviera Maya

Frequently asked questions

What is the cancellation policy at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Valentin Imperial Rivera Maya All Inclusive - Adult Only on 21 May 2026 start from NZ$790, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, Valentin Imperial Rivera Maya All Inclusive - Adult Only has a free self car park and free valet parking.

Are there any beaches close to Valentin Imperial Rivera Maya All Inclusive - Adult Only?

The closest beach to Valentin Imperial Rivera Maya All Inclusive - Adult Only is Maroma Beach (4.1 km).

Is there a spa on site at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, Aromance is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only have a pool?

Yep, and guests love it! Valentin Imperial Rivera Maya All Inclusive - Adult Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Valentin Imperial Rivera Maya All Inclusive - Adult Only features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Hot tubs, private pools and Private jetted baths.

What makes Valentin Imperial Rivera Maya All Inclusive - Adult Only a romantic place to stay?

A hot tub and a private beach, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Valentin Imperial Rivera Maya All Inclusive - Adult Only.

Is Valentin Imperial Rivera Maya All Inclusive - Adult Only family-friendly?

No, Valentin Imperial Rivera Maya All Inclusive - Adult Only is an adults-only property.

Are there hot tubs in the rooms at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, all rooms come with private hot tubs.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

No, Valentin Imperial Rivera Maya All Inclusive - Adult Only does not offer an airport shuttle service.

Is there a bar or restaurant at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

No, pets and service animals are not allowed.

Valentin Imperial Rivera Maya All Inclusive - Adult Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1360 out of 1702 reviews
Rating 8 - Good. 222 out of 1702 reviews
Rating 6 - Okay. 75 out of 1702 reviews
Rating 4 - Poor. 23 out of 1702 reviews
Rating 2 - Terrible. 22 out of 1702 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hunter William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort.
Stayed 5 nights in Feb 2026

10/10 Excellent

Bryce

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 5 nights in Feb 2026

10/10 Excellent

Jennifer

Stayed 6 nights in Feb 2026

10/10 Excellent

Dane Sogaard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms that i could only do on an expedia sale.
Stayed 4 nights in Feb 2026

10/10 Excellent

Gabriel

Stayed 6 nights in Feb 2026

10/10 Excellent

Cynthia Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing as is the food and atmosphere. Would definitely stay here again.
Stayed 4 nights in Feb 2026

10/10 Excellent

Josiah Perry

Stayed 6 nights in Jan 2026

4/10 Poor

Ann

Wonderful. Would go again.
Stayed 9 nights in Jan 2026

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 5 nights in Jan 2026

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is excellent as always
Stayed 10 nights in Jan 2026

8/10 Good

Jacqueline

Stayed 5 nights in Jan 2026

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort is always amazing! We had a great time with the Go Team as always. Carlos the concierge in building 4 was fabulous and helped us with everything we needed. Isidro at the mar y Tierra for breakfast remebered us from day to day and made sure we had plenty of water, coffee and green juice!
Stayed 8 nights in Jan 2026

10/10 Excellent

Olena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in Dunas suites. Room was very new and modern. I wish pool was heated . I want to say special thanks to Rosario ,our concierge , who went above and beyond to helping us with with many things.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dennis Yuan-Kang

Stayed 7 nights in Jan 2026

10/10 Excellent

Laurae, Bismarck

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful large resort in a great location. Staff was great and especially attentive to food allergies at every restaurant.
Stayed 5 nights in Jan 2026

10/10 Excellent

David William

Stayed 5 nights in Jan 2026

10/10 Excellent

Carlye

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great company, excellent food and service, staff constantly at our room for cleaning and turn down service. Shows and entertainment were pretty good. Staff were friendly and fun. 3rd time returning might be back for a 4th!!
Stayed 6 nights in Jan 2026

10/10 Excellent

Hayden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Attention to detail on everything and the entertainment staff were amazing
Stayed 8 nights in Jan 2026

2/10 Terrible

Alan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was fine but everything was pretty bad.We only spoke with two friendly people the entire time we were there.One was a bar tender and one was a golf cart driver.Everyone else didn't want to help, pretended they didn't understand or would just walk away.We called the day before and asked for early check in between 8-10am.They said no problem.We showed up at 9:30 and was told our room would be ready at normal check in time, which is 3pm however with our Expedia package we were promised early check in. After complaining to the hotel manager we were able to check into a room at 12:45. The food was terrible. It was one of the main reasons we booked this resort as most of the all inclusives have sub par food, but the food reviews here were great. We got to the pool around 9:45am and they had recently power washed the pool tile which made it extremely slick and I slipped and caught myself before falling but in the process, stubbed my toe which cut it open. Called to get someone to help bandage it up and it was a bellhop that changed his shirt to look like he was medical personnel, but you could tell when bandaging my toe and cleaning it, he had no idea what he was doing.The bandage fell off about 45 mins later so a few hours later we called for assistance again. This time a real medical person came to help but wanted to charge us money. This is not standard for a small cut at a resort and put yet another bad taste in our mouth.Very spread out so expect lots of walking
Stayed 1 night in Jan 2026

10/10 Excellent

Madelyn

Stayed 6 nights in Jan 2026

10/10 Excellent

Steven R

Stayed 7 nights in Jan 2026

10/10 Excellent

Suki

Stayed 4 nights in Jan 2026

8/10 Good

Michael

Stayed 7 nights in Jan 2026

10/10 Excellent

Lee A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facilities, personnel and restaurants were fabulous.
Stayed 6 nights in Jan 2026

8/10 Good

Srebrina

Stayed 8 nights in Jan 2026