See all properties
Save

Valentin Imperial Rivera Maya All Inclusive - Adult Only

4.5 star property
Adults-only beachfront hotel with 3 outdoor pools

Photo gallery for Valentin Imperial Rivera Maya All Inclusive - Adult Only

Dunas Private Pool Ocean View Top Floor Suite
Point of interest
Private beach, white sand, beach cabanas, sun-loungers
Winery
Private beach, white sand, beach cabanas, sun-loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
The current price is NZ$1,281
includes taxes & fees
21 Jan - 22 Jan 2026

Explore the area

View map
Carr.Fed.307 Chetumal, Puerto Juarez Km.311, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪17 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪65 min drive‬

Room options

View all photos for Diamond Suite

Diamond Suite

Diamond Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
  • 149 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Golden Swim Up Junior Suite

Golden Swim Up Junior Suite

Golden Swim Up Junior Suite

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 59 sq m
  • Sleeps 2

View all photos for Suite Imperial Privé

Suite Imperial Privé

Suite Imperial Privé

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
  • 96 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Golden Superior Junior Suite

Golden Superior Junior Suite | Balcony view

Golden Superior Junior Suite

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 61 sq m
  • Sleeps 2

View all photos for Deluxe Junior Suite - Garden View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Junior Suite - Garden View

9.4 out of 10
Exceptional
(72 reviews)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 48 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Golden Junior Suite

Premium bedding, down duvets, free minibar, in-room safe

Golden Junior Suite

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Emerald Junior Suite

Emerald Junior Suite | Living area

Emerald Junior Suite

9.8 out of 10
Exceptional
(22 reviews)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 58 sq m
  • Partial ocean view
  • Sleeps 2

View all photos for Silver Junior Suite

Silver Junior Suite

Silver Junior Suite

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Onyx

Suite Onyx

Suite Onyx

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Dunas Private Pool Ocean View Suite

Dunas Private Pool Ocean View Suite

Dunas Private Pool Ocean View Suite

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Dunas Private Pool Ocean View Top Floor Suite

Dunas Private Pool Ocean View Top Floor Suite

Dunas Private Pool Ocean View Top Floor Suite

Highlights

Furnished balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Valentin Imperial Rivera Maya All Inclusive - Adult Only. You'll be 12.1 km (7.5 mi) from Maroma Beach and 32.6 km (20.3 mi) from Xcaret Eco Theme Park. Highlights at this all-inclusive hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Aromance can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The theme restaurant, L´ Olivo, serves Italian cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and gym. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a lazy river and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 4.5-property class Playa del Carmen hotel, attractions include El Camaleón Mayakoba Golf Course and Puerto Morelos Town Square.

What's nearby

  • Nicklaus Design Golf Course - 9 min walk - 0.8 km
  • Paradise Beach - 17 min walk - 1.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 2.1 km
  • Playa Paraiso Golf Course - 5 min drive - 2.5 km
  • Maroma Beach - 15 min drive - 7.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬9 min drive
  • ‪Restaurante La Plaza - ‬9 min drive
  • ‪Lobby Bar Acuarium - ‬13 min drive
  • ‪El Mar Y Tierra - ‬3 min walk
  • ‪Don Miquel - ‬10 min walk

About this property

Valentin Imperial Rivera Maya All Inclusive - Adult Only

Adults-only beachfront hotel with 3 outdoor pools
Valentin Imperial Rivera Maya All Inclusive - Adult Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Valentin Imperial Rivera Maya All Inclusive - Adult Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 9 bars/lounges. Public spaces have free WiFi. This Colonial hotel also offers outdoor tennis courts, a health club and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Valentin Imperial Rivera Maya All Inclusive - Adult Only offers 540 air-conditioned accommodations, which are accessible via exterior corridors, and features private pools and indoor private hot tubs. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium satellite channels. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms feature iPod docking stations and MP3 docking stations. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aromance. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
JOIA Paraíso by Iberostar - Adults Only - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, 1,005 reviews
JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 7 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available for a fee of USD 94; reservation required
  • Snack bar/deli

Restaurants on site

  • Ginger
  • L´ Olivo
  • L´Alsace
  • La Hacienda
  • Taman Sari

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Kayaking
  • Lazy river
  • Music library
  • Piano
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels
  • IPod dock
  • MP3 dock
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 184 per room (return)
  • Early check-in is available for a fee (subject to availability)
  • Hosted evening meal: USD 94

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Imperial
Maya Imperial Valentin
Maya Valentin Imperial
Valentin Imperial All Inclusive
Valentin Imperial Maya
Valentin Imperial Maya All Inclusive Playa del Carmen
Valentin Imperial Maya Playa del Carmen
Valentin Maya All Inclusive
Valentin Maya Imperial
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Maya Riviera Maya, Mexico
Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
Hotel Valentin Imperial Riviera Maya – Adults Only
Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
Valentin Imperial Riviera Maya Adults Playa del Carmen
Valentin Imperial Rivera Maya All Inclusive Adult Hotel
Valentin Imperial Riviera Maya Adults Hotel
Valentin Imperial Riviera Maya Adults
Valentin Imperial Riviera Maya All Inclusive
Valentin Imperial Maya All Inclusive
Valentin Imperial Riviera Maya– All Inclusive – Adults Only
Valentin Imperial Riviera Maya
Valentin Imperial Rivera Maya All Inclusive Adult
Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
Valentin Imperial Riviera Maya All Inclusive
Valentin Imperial Maya All Inclusive
Valentin Imperial Riviera Maya – Adults Only
Valentin Imperial Riviera Maya– All Inclusive – Adults Only
Valentin Imperial Riviera Maya

Frequently asked questions

What is the cancellation policy at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Valentin Imperial Rivera Maya All Inclusive - Adult Only on 21 Jan 2026 start from NZ$1,280.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, Valentin Imperial Rivera Maya All Inclusive - Adult Only has a free self car park and free valet parking.

Are there any beaches close to Valentin Imperial Rivera Maya All Inclusive - Adult Only?

The closest beach to Valentin Imperial Rivera Maya All Inclusive - Adult Only is Maroma Beach (4.1 km).

Is there a spa on site at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, Aromance is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only have a pool?

Yep, and guests love it! Valentin Imperial Rivera Maya All Inclusive - Adult Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Valentin Imperial Rivera Maya All Inclusive - Adult Only features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Hot tubs, private pools and Private jetted baths.

What makes Valentin Imperial Rivera Maya All Inclusive - Adult Only a romantic place to stay?

A hot tub and a private beach, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Valentin Imperial Rivera Maya All Inclusive - Adult Only.

Is Valentin Imperial Rivera Maya All Inclusive - Adult Only family-friendly?

No, Valentin Imperial Rivera Maya All Inclusive - Adult Only is an adults-only property.

Are there hot tubs in the rooms at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, all rooms come with private hot tubs.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

No, pets and service animals are not allowed.

Valentin Imperial Rivera Maya All Inclusive - Adult Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1337 out of 1668 reviews
Rating 8 - Good. 215 out of 1668 reviews
Rating 6 - Okay. 71 out of 1668 reviews
Rating 4 - Poor. 23 out of 1668 reviews
Rating 2 - Terrible. 22 out of 1668 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juliet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always return to VIM as it is the best all inclusive!
Stayed 2 nights in Aug 2025

4/10 Poor

Jacob

Stayed 7 nights in Sep 2025

10/10 Excellent

Jennifer, RICHFIELD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun activities at the pool! Great food! Every single member of the staff was friendly, even just walking by, always a smile and an hola!
Stayed 5 nights in Sep 2025

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 4 nights in Sep 2025

8/10 Good

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and our room was the best.
Stayed 7 nights in Sep 2025

10/10 Excellent

Jacob Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, staff was excellent and resort is beautiful.
Stayed 4 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great.
Stayed 5 nights in Sep 2025

8/10 Good

Clarisa, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a fabulous 4-night stay. The food was delicious, well-presented, and very high quality - even the buffet. The staff were all so friendly and welcoming. As newbies to the resort, we felt like we were treated as part of a family. We understood why we met so many guests who were on their 3rd or 4th stay. The morning yoga class was perfectly challenging and relaxing, especially when it was on the beach. Plenty of space around and in the pools. Everything about the resort was so well executed and presented - the perfect amount of luxury without being pretentious. We can't wait to go back!
Stayed 4 nights in Sep 2025

10/10 Excellent

Victor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing
Stayed 7 nights in Sep 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Riviera Maya! Everything is too notch.
Stayed 6 nights in Sep 2025

6/10 Okay

Andrew

Stayed 9 nights in Sep 2025

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff is incredible! Especially the entertainment crew!! We had an incredible trip!
Stayed 9 nights in Sep 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Alyssia

Stayed 5 nights in Sep 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
We will always go back here!!! Love this resort!!!
Stayed 5 nights in Sep 2025

8/10 Good

PUNEET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very less Vegetarian options!
Stayed 4 nights in Sep 2025

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good experience at the resort. Beautiful scenery and landscaping. One thing we didn’t like was charging of the cabana on the beach. The restaurants were very accommodating and the bartenders were great! Shout out to all the bartenders at the pool bar, next to the food truck! Amazing service! The housekeeping was exceptional as well. Delighted to have the room cleaned each day, but was impressed with the night shift, turning down our bed, closing the blinds etc.
Stayed 5 nights in Sep 2025

8/10 Good

Charity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful property the staff make the hotel from Food and beverage is 5 stars and housekeeping to maintenance to concierge service they are all 5 stars to us , we have been there over 30 times and will continue to come again and again !
Having fun with the staff
Oh the food
Outside decor
Caesar salad
Stayed 8 nights in Sep 2025

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Kristopher Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 5 nights in Sep 2025

6/10 Okay

krystal marie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was nice, Majority of the staff was friendly and helpful. Spa/massages were amazing!!! BUT, there was construction going on right above our room so we were woken up EVERY morning with continuous loud hours long banging. 2 restaurants were closed every night. We upgraded to the Privilege package but it didn’t start until the 2nd day and even then we never got the flowers that were supposed to be included, we only got the lobster twice, and there was no difference in making dinner reservations than our friends had that didn’t get the upgrade. So, not worth the additional $85 per person per day, IMO. The food wasn’t bad but wasn’t great. Seemed to be everyone’s opinion that we met. Did the CocoBongo excursion…. Was sold as a show…. Definitely just a night club with some performance cameos. You’re there until 3a, and while it wasn’t quite the show we were hoping it was, it was one heck of a party! All in all, it was a fun time because we met some great people!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaytiful property with great pools, bars and restaurants, having a dedicated coffee shop was nice, all the people we dealt with were pleasant and helpful.
Stayed 7 nights in Sep 2025