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Casa Kaoba Hotel & Suites

3.5 star property

Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Suite
Free daily continental breakfast
Courtyard
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$98
includes taxes & fees
8 Aug - 9 Aug

Explore the area

View map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Centro Maya Shopping Center
    ‪3 min drive‬
  • Place, Playacar Beach
    ‪6 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room

Suite, Multiple Beds

7.6 out of 10
Good
(14 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

At Casa Kaoba Hotel & Suites you'll be 2.2 km (1.4 mi) from Xplor Theme Park and 4.3 km (2.7 mi) from Xcaret Eco Theme Park. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The restaurant, Ceiba Negra, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Free continental breakfast is available daily between 8:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playa del Carmen hotel include Ferry to Cozumel and Quinta Avenida.

What's nearby

  • Xplor Theme Park - 2 min drive - 2.9 km
  • Centro Maya Shopping Center - 3 min drive - 2.5 km
  • Playacar Beach - 6 min drive - 5.3 km
  • Playa del Carmen Main Beach - 7 min drive - 5.6 km
  • Xcaret Eco Theme Park - 7 min drive - 5.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Riviera Maya Sandos Restaurant - ‬6 min drive
  • ‪pepe’s food tequila - ‬9 min drive

About this property

Casa Kaoba Hotel & Suites

Casa Kaoba Hotel & Suites offers its guests a full-service spa, an outdoor pool, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 39 guestrooms or units
  • 2045 sq ft of conference space
  • 190 sq. m of conference space
  • Continental breakfast (free)
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Dining venue
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Kaoba Hotel & Suites?

As of 9 Jul 2026, prices found for a 1-night stay for 2 adults at Casa Kaoba Hotel & Suites on 8 Aug 2026 start from NZ$98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Kaoba Hotel & Suites?

Yep, Casa Kaoba Hotel & Suites has a free self car park.

Are there any beaches close to Casa Kaoba Hotel & Suites?

The closest beach to Casa Kaoba Hotel & Suites is Playa del Carmen Main Beach (4.9 km).

Is there a spa on site at Casa Kaoba Hotel & Suites?

Yep, kaoba wellness is available for guests. You'll enjoy services like deep-tissue massages.

Does Casa Kaoba Hotel & Suites have a pool?

Casa Kaoba Hotel & Suites has an outdoor pool and a kids' pool.

Is Casa Kaoba Hotel & Suites family-friendly?

You bet! With amenities such as a children's pool and a deli, it's no surprise that Casa Kaoba Hotel & Suites is a hit with families.

Does Casa Kaoba Hotel & Suites serve breakfast?

You bet, complimentary continental brekkie is served daily between 8:00 AM and noon.

Is there a free airport shuttle available at Casa Kaoba Hotel & Suites?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Casa Kaoba Hotel & Suites?

Yep, you can grab a meal at Casa Kaoba Hotel & Suites's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Casa Kaoba Hotel & Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Casa Kaoba Hotel & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 933 reviews
Rating 8 - Good. 230 out of 933 reviews
Rating 6 - Okay. 106 out of 933 reviews
Rating 4 - Poor. 56 out of 933 reviews
Rating 2 - Terrible. 59 out of 933 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bharti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff good location good environment
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rafiullah

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and a special hotel
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Reily

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was slow, room amazing!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
The food at the restaurant was much better than expected.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Mel

Disliked: Cleanliness, property conditions & facilities
I ended up checking out the next morning due to safety concerns and housekeeping issues.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, excelente habitacion.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Robert John

Liked: Staff & service
The hotel is starting to show it's age Sheets didn't fit the bed, towels were old and bathmats ready to throw away Overall the price was good. Breakfast was weak to say the least
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Florence

Liked: Amenities
Needs to be updated. We used it for sleep only. Need to clean the air conditioning filters. Breakfast is good, need more wait staff. We were missed the one day for 30 minutes
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Amandine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Edy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the second year I've stayed at this hotel. Last year it was run down, now it's worse. There's a general lack of maintenance and it's very dirty. The sheets in the rooms are stained and don't fit the mattress properly, making it very uncomfortable. The same goes for the pillows. In short, I don't recommend it, and I don't think we'll be returning.
Stayed 5 nights in Mar 2026
Verified

4/10 Poor

geoffroy

Disliked: Cleanliness, amenities, property conditions & facilities
The whole establishment feels neglected. Loud, dirty pool, very poor breakfast. The only good thing was that it was cheap
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025
Verified

6/10 Okay

Gustavo

Something else
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Zuleyhm

Liked: Cleanliness, staff & service
Amenities were scarce and the breakfast was too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelnte
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and it was a great price!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast, very comfortable rooms
Stayed 6 nights in Feb 2025
Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, hair in beds. Shower head was so rusted we couldn’t bathe. Also the air did not work upstairs. Will never stay again
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bob

Courteous staff. Helpful for English speakers. And breakfast, too!
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities
Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay!
Stayed 4 nights in Nov 2025