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El Taj Oceanfront & Beachside Condo Hotel

4.5 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Photo gallery for El Taj Oceanfront & Beachside Condo Hotel

Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio
Comfort Penthouse, 2 Bedrooms, Hot Tub | Living room
2 outdoor pools
Premium Condo, 3 Bedrooms, Ocean View
Deluxe Penthouse, 2 Bedrooms, Partial Ocean View | Microwave

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
The current price is NZ$291
includes taxes & fees
5 July - 6 July

Explore the area

Map
1 Norte Esquina Calle 14 Norte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪2 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Penthouse, 2 Bedrooms, Partial Ocean View

Deluxe Penthouse, 2 Bedrooms, Partial Ocean View | Terrace/patio

Deluxe Penthouse, 2 Bedrooms, Partial Ocean View

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 211 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Condo, 2 Bedrooms, Hot Tub

Premium Condo, 2 Bedrooms, Hot Tub | Balcony view

Premium Condo, 2 Bedrooms, Hot Tub

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
  • 105 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Penthouse, 3 Bedrooms, Partial Ocean View

Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio

Deluxe Penthouse, 3 Bedrooms, Partial Ocean View

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 214 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Comfort Penthouse, 2 Bedrooms, Hot Tub

Comfort Penthouse, 2 Bedrooms, Hot Tub | Terrace/patio

Comfort Penthouse, 2 Bedrooms, Hot Tub

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 214 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Penthouse, 3 Bedrooms, Terrace

Family Penthouse, 3 Bedrooms, Terrace | Terrace/patio

Family Penthouse, 3 Bedrooms, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 234 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Condo, 1 King Bed, Private Bathroom

Deluxe Condo, 1 King Bed, Private Bathroom | Extra beds

Deluxe Condo, 1 King Bed, Private Bathroom

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Condo, 2 Bedrooms, Kitchen

Deluxe Condo, 2 Bedrooms, Kitchen | Balcony

Deluxe Condo, 2 Bedrooms, Kitchen

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
  • 118 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Comfort Condo, 1 Bedroom, Kitchen

Comfort Condo, 1 Bedroom, Kitchen | Terrace/patio

Comfort Condo, 1 Bedroom, Kitchen

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Mini-fridge
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Condo, 2 Bedrooms, Garden View

Family Condo, 2 Bedrooms, Garden View | Terrace/patio

Family Condo, 2 Bedrooms, Garden View

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
  • 106 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Condo, 3 Bedrooms, Ocean View

Premium Condo, 3 Bedrooms, Ocean View | Private spa tub

Premium Condo, 3 Bedrooms, Ocean View

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 182 sq m
  • Partial ocean view
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at El Taj Oceanfront & Beachside Condo Hotel. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach. Highlights at this boutique hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include Swedish massages, facials and mani/pedis. The restaurant, ASI Beach Club, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and Hot tub as well as access to aerobics classes and yoga classes. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4.5-property class Downtown Playa del Carmen hotel include Quinta Alegría Shopping Mall and Mamitas Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Aldea Corazón - ‬4 min walk
  • ‪Las Camelias - ‬4 min walk
  • ‪La Caprichoza - ‬4 min walk
  • ‪El Gobernador - ‬2 min walk

About this property

El Taj Oceanfront & Beachside Condo Hotel

Luxury hotel with 2 restaurants and 2 outdoor pools
El Taj Oceanfront & Beachside Condo Hotel offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury El Taj Oceanfront & Beachside Condo Hotel. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 57 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • Built in 2008
  • Towels for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
El Taj Oceanfront & Beachside Condo Hotel offers 57 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Accommodation at this 4.5-star hotel has kitchens with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include Swedish massages, facials, body treatments and manicures and pedicures. The spa is open daily.

Languages

English, Spanish

Similar properties

Exterior

Hyatt Centric Playa del Carmen - Downtown House & Beach House

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 89 reviews
The price is NZ$285
includes taxes & fees
4 July - 5 July
Hyatt Centric Playa del Carmen - Downtown House & Beach House

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: USD 17 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • ASI Beach Club
  • KOBMA

Things to do

  • 2 outdoor pools
  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Cot (surcharge)
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2008
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Paper towels
  • Separate dining area
  • Spices
  • Toaster oven

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 100
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17 per person
  • Pet fee: USD 100 per accommodation, per stay plus a one-off USD 100 cleaning fee
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Taj
El Taj Beachside
El Taj Oceanfront
El Taj Oceanfront & Beachside Condo Hotel
El Taj Oceanfront Beachside
Taj Oceanfront Beachside
Taj Oceanfront Beachside Condo Hotel
El Taj Oceanfront And Beachside Condo Hotel
El Taj Oceanfront Beachside Condo Hotel Playa del Carmen
El Taj Oceanfront Beachside Condo Hotel
El Taj Oceanfront Beachside Playa del Carmen
Taj Oceanfront si l Carmen
El Taj Oceanfront & Beachside
El Taj Oceanfront & Beachside Condo Hotel Hotel
El Taj Oceanfront & Beachside Condo Hotel Playa del Carmen
El Taj Oceanfront & Beachside Condo Hotel Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at El Taj Oceanfront & Beachside Condo Hotel?

El Taj Oceanfront & Beachside Condo Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Taj Oceanfront & Beachside Condo Hotel?

As of 25 Jun 2025, prices found for a 1-night stay for 2 adults at El Taj Oceanfront & Beachside Condo Hotel on 5 Jul 2025 start from NZ$291.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Taj Oceanfront & Beachside Condo Hotel?

Yep, El Taj Oceanfront & Beachside Condo Hotel has a free self car park.

Are there any beaches close to El Taj Oceanfront & Beachside Condo Hotel?

Yep, El Taj Oceanfront & Beachside Condo Hotel is a short 2-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find motor boats.

Is there a spa on site at El Taj Oceanfront & Beachside Condo Hotel?

Yep, there is an onsite spa at El Taj Oceanfront & Beachside Condo Hotel. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does El Taj Oceanfront & Beachside Condo Hotel have a pool?

Yep, and guests love it! El Taj Oceanfront & Beachside Condo Hotel has 2 outdoor swimming pools. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at El Taj Oceanfront & Beachside Condo Hotel?

El Taj Oceanfront & Beachside Condo Hotel features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with premium bedding and dining areas.

What makes El Taj Oceanfront & Beachside Condo Hotel a romantic place to stay?

1 hot tub and beachfront dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at El Taj Oceanfront & Beachside Condo Hotel.

Is El Taj Oceanfront & Beachside Condo Hotel family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that El Taj Oceanfront & Beachside Condo Hotel is a hit with families.

Does El Taj Oceanfront & Beachside Condo Hotel serve breakfast?

Yeah, full breakfast is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at El Taj Oceanfront & Beachside Condo Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at El Taj Oceanfront & Beachside Condo Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El Taj Oceanfront & Beachside Condo Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

El Taj Oceanfront & Beachside Condo Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 938 reviews
Rating 8 - Good. 211 out of 938 reviews
Rating 6 - Okay. 59 out of 938 reviews
Rating 4 - Poor. 27 out of 938 reviews
Rating 2 - Terrible. 24 out of 938 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Qiang Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious condo room and clean
Stayed 5 nights in Mar 2025

10/10 Excellent

mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view. I got a beach front condo and it was spectacular. The pool and the spa were great. Close to shopping and 5th avenue.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely recommended top shelf service!!
Stayed 1 night in Mar 2025

10/10 Excellent

Darius

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I expected, they exceeded my expectations they restaurant was the best part and proximity to everything was the best part.
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Stayed 4 nights in Mar 2025

10/10 Excellent

se hyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 7 nights in Mar 2025

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great customer service, and beautiful views
Stayed 3 nights in Mar 2025

10/10 Excellent

Jikwon

Liked: Cleanliness, staff & service, property conditions & facilities
This is by far the beat hotel we stayed at in Mexico. We are a group of 11 and the staff were so accommodating. I will definitely come again.
Stayed 7 nights in Mar 2025

8/10 Good

Bruce

Stayed 2 nights in Mar 2025

10/10 Excellent

jotzell

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Hotel was clean and super spacious clubs,shopping stores and restaurants were walking distance.
Stayed 4 nights in Mar 2025

8/10 Good

Desirae

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alfredo

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kelsey

Stayed 4 nights in Feb 2025

10/10 Excellent

Grace

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Fantastic service, clean rooms, beautiful facilities and pools, amazing food!
Stayed 7 nights in Mar 2025

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's convenient to everything. If you decide to rent a car WhatsApp Jerry @ 52 984 169 2508. He can get the car delivered to the hotel. Don't go with major car rentals!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Feb 2025

10/10 Excellent

John A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful property. Nice room (suite) layout. Nice

Stayed 7 nights in Feb 2025

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Condo was modern and clean, staff were very helpful and ensured we had what we needed. Location is excellent for dining and walking to public beach. Disappointing was the lack of beach at the property, pictures showed a nice beach which no longer exists due to hurricane and rising water levels.
Stayed 7 nights in Feb 2025

8/10 Good

Daniel, Maple Grove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice , the only complaint was the TV never worked and they never showed up to fix it. So we didn’t have tv use at all. I called At 9pm the first day of our stay and they said it was too late to send somebody up and they would do it the next day and they never did it. Otherwise it was a good value and the staff was very nice and the restaurant staff were exceptionally good! I would definitely recommend this hotel! Dan & Amy from MN - USA
Stayed 4 nights in Feb 2025

2/10 Terrible

Tom

Travelled with family
Disliked: Staff & service

Very Disappointed

I hear this is an amazing hotel. To bad when my flight got canceled they would not even consider a possible refund.
Stayed 5 nights in Feb 2025

4/10 Poor

Merlin

Travelled with family
Disliked: Staff & service
Room assigned was not as described on Expedia - tried to change room and Reservation manager lied to me
Stayed 5 nights in Feb 2025

10/10 Excellent

Bryan Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spent the past week at this lovely property! We were surprised about how spacious the unit was-and exceptionally clean! Felt like it was brand new. The pools were lovely-too bad that much of the beach has been eroded away but still was a pleasure to stay here. Very convenient walking to Fifth Avenue and night life/restaurants. A big thank-you to all the awesome and friendly staff!
Stayed 5 nights in Feb 2025

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent room with washer,dryer and separate bedroom. Rear patio is over an alleyway for service vehicles and was noisy at times. Couch is cement with 5 inch cushion that totally collapsed when sitting, we used pillows for comfort. There is zero beach, photos on line are from many years ago. Very disappointing. We walked to main beach, about a 10 to 15 minute walk. Pool is small and only has 4 loungers, which were very dirty, there are over 40 condos. Staff was pleasant, we did have to ask several times for toilet paper, tea towels and other basics after cleanings. Which they promptly brought. Center walkway is very attractive. Noise can be loud from adjoining resorts late into the night
Stayed 21 nights in Feb 2025

10/10 Excellent

Ana, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It needs more breakfast options and elevator, other than that is perfect
Stayed 5 nights in Feb 2025