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Etéreo, Auberge Collection

Photo gallery for Etéreo, Auberge Collection

Beach bar
Creator video
2 bars/lounges, beach bar
3 restaurants; breakfast, lunch and dinner served
Property grounds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$1,230
includes taxes & fees
10 June - 11 June

Explore the area

View map
Paseo Kanai 16, Playa del Carmen, QROO, 77730
  • Place, El Camaleón Mayakoba Golf Course
    ‪14 min drive‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪14 min drive‬
  • Place, Tres Rios Ecopark
    ‪15 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Penthouse, 3 Bedrooms (Ocean, with Plunge Pool)

Penthouse, 3 Bedrooms (Ocean, with Plunge Pool) | Dining room

Penthouse, 3 Bedrooms (Ocean, with Plunge Pool)

  • Ocean view
  • 365 sq m
  • Sleeps 7
  • 4 Queen Beds
  • Free Wi-Fi

View all photos for Ocean Studio - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio - 2 Queens

  • Ocean view
  • 81 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Ocean Studio with Sky Deck and Plunge Pool | Terrace/patio

Ocean Studio with Sky Deck and Plunge Pool

  • Ocean view
  • 139 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Suite with Plunge Pool

Beach/ocean view

Ocean Suite with Plunge Pool

  • Ocean view
  • 128 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse, 2 Bedrooms (Ocean, with Plunge Pool)

Penthouse, 2 Bedrooms (Ocean, with Plunge Pool) | Dining room

Penthouse, 2 Bedrooms (Ocean, with Plunge Pool)

  • Ocean view
  • 283 sq m
  • Sleeps 5
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Ocean Suite with Sky Deck and Plunge Pool

  • Ocean view
  • 193 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 81 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Studio

Ocean Studio

Ocean Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

  • Ocean view
  • 235 sq m
  • Sleeps 5
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Studio (Mangrove, Plunge Pool)

View from room

Studio (Mangrove, Plunge Pool)

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 81 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds (Mangrove, Plunge Pool)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds (Mangrove, Plunge Pool)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 81 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

View from room

Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

  • Ocean view
  • 153 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Mangrove Studio

Mangrove Studio

Mangrove Studio

  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Duplex, 2 Bedrooms (Ocean Veranda, Plunge Pool)

View from room

Duplex, 2 Bedrooms (Ocean Veranda, Plunge Pool)

  • Garden view
  • 283 sq m
  • Sleeps 5
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Duplex, 3 Bedrooms (Ocean Veranda, Plunge Pool)

Duplex, 3 Bedrooms (Ocean Veranda, Plunge Pool)

Duplex, 3 Bedrooms (Ocean Veranda, Plunge Pool)

  • Garden view
  • 365 sq m
  • Sleeps 7
  • 4 Queen Beds
  • Free Wi-Fi

Studio, 2 Bedrooms, Connecting Rooms (Mangrove, Plunge Pool)

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

Studio, 2 Bedrooms, Connecting Rooms (Ocean, Plunge Pool)

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Etéreo, Auberge Collection. Within steps you'll find Maroma Beach and Virgen Beach. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Sana can include beachside massages along with access to the sauna. The restaurant, Itzam, is open for breakfast and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and kids' club. Additionally, you'll find free Wi-Fi in public areas, a steam room and a children's swimming pool. Full breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, pet-sitting services and pet-grooming services. There's also the convenience of free valet parking. .Within a 20-minute drive of this 5-property class Maroma resort, attractions include El Camaleón Mayakoba Golf Course and Tres Rios Ecopark.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 14 min drive - 10.9 km
  • El Camaleón Mayakoba Golf Course - 14 min drive - 8.8 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 14 min drive - 11.2 km
  • Tres Rios Ecopark - 15 min drive - 6.3 km
  • Maroma Beach - 18 min drive - 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪El Pajarito - ‬16 min drive
  • ‪Tequila Bar - ‬15 min drive
  • ‪Preferred Beach Club - ‬16 min drive
  • ‪Aromes - ‬17 min drive
  • ‪Margarita’s Bar - ‬18 min drive

About this property

Etéreo, Auberge Collection

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Etéreo, Auberge Collection, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. WiFi is free in public spaces. This luxury resort also offers a children's pool, a steam room and a fitness centre. Free valet parking is available.

This 5-star Playa del Carmen resort is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 8 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2021
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site
  • Bar on the beach
  • 1 conference room
Etéreo, Auberge Collection offers 75 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. 50-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Sana has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, 1,002 reviews
The price is NZ$1,127
includes taxes & fees
4 July - 5 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 to 55 for adults and USD 30 to 40 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Changarro
  • Che Che
  • Itzam

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free beach cabanas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who are citizens or residents of Mexico must present their valid Unique Population Registry Code (CURP) at the time of check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services and pet-grooming services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 40 to 55 for adults and USD 30 to 40 for children
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Etereo Auberge Resorts Collection
Etéreo, Auberge Resorts Collection Resort
Etéreo, Auberge Resorts Collection Playa del Carmen
Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

What is the cancellation policy at Etéreo, Auberge Collection?

Etéreo, Auberge Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Etéreo, Auberge Collection?

As of 9 Jun 2026, prices found for a 1-night stay for 2 adults at Etéreo, Auberge Collection on 10 Jun 2026 start from NZ$1,230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Etéreo, Auberge Collection?

Yep, Etéreo, Auberge Collection has free valet parking.

Are there any beaches close to Etéreo, Auberge Collection?

Yep, Etéreo, Auberge Collection is a short 1-minute walk from Maroma Beach. Fun beach activities include snorkelling, kayaking and sailing.

Is there a spa on site at Etéreo, Auberge Collection?

Yep, Sana is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like beachside massages.

Does Etéreo, Auberge Collection have a pool?

Etéreo, Auberge Collection has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Etéreo, Auberge Collection?

Etéreo, Auberge Collection features 2 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Etéreo, Auberge Collection a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Etéreo, Auberge Collection.

Is Etéreo, Auberge Collection family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Etéreo, Auberge Collection is a hit with families.

Are there hot tubs in the rooms at Etéreo, Auberge Collection?

No, but there are deep-soaking baths in the guestrooms.

Does Etéreo, Auberge Collection serve breakfast?

Sure does, full breakfast is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Etéreo, Auberge Collection?

No, Etéreo, Auberge Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Etéreo, Auberge Collection?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Etéreo, Auberge Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Etéreo, Auberge Collection?

Dogs are welcome at Etéreo, Auberge Collection, with pet-sitting services, grooming services and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

Etéreo, Auberge Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 34 out of 40 reviews
Rating 8 - Good. 4 out of 40 reviews
Rating 6 - Okay. 1 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Service, food and property were stellar.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lorenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to relax in a small and quiet resort.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique resort, amazing facilities
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Khulkar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, quiet, zen resort with outstanding staff.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being in nature and loved the sound of birds everyday, beach was gorgeous, sunrise yoga everyday, spa was amazing , staff very friendly and accommodating, loved every minute
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Stavros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and conveniently laid out. The rooms and bathrooms are tastefully decorated and the beds are super comfortable. Great gym. Would have liked more dining options and pricing is somewhat excessive especially for food and drinks at the pool. Definitely recommend Casa Abuela. The staff was super efficient and could not have been nicer.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Charith

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, unique getaway
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best vacations I’ve been on in my entire life. Thank you so much to our Guia, Ommar for making our honeymoon a magical experience. Highly recommend splurging on the spa and exploring dinner at the nearby Toro hotel.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. The absolute best in all of Cancun.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Gulcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Stayed 6 nights in Feb 2024
Verified

6/10 Okay

Harsh

Liked: Cleanliness, staff & service
Property is good but at the price one would expect something exceptional
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Stayed 5 nights in Aug 2022
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff. We booked 4 nights but decided to depart a night early. Unfortunately our first night was not great - due to ‘event noise’ which probably could have been avoided with a more thoughtful room assignment. Not exactly the atmosphere I was expecting when booking this resort, had to call security 3x between 2am & 3:30am. Fortunately the management team was gracious & generous to extend a resolution for the inconvenience however my husband & I work hard & relaxing time alone doesn’t have a price for us. The food/dining was good! Far superior to other resorts in the area! However, limited options if you are planning on spending more than a few nights here! I would suggest training the restaurant staff on the menu - we had a few excellent servers & then a few who had absolutely no clue on the menu, availability or preparation - the confusion was beyond a language barrier. Overall, I do not think I would return to this Auberge property - Chileno Bay in Cabo is the better option!
Stayed 4 nights in Dec 2024
Verified

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
Stayed 4 nights in Jan 2022
Verified

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Underwhelming

I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

maria del mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De los mejores hoteles que he ido, viajamos mucho nos gusta mucho four seasons, st Regis, pero nunca nos habíamos quedado en un auberge! Y etéreo superó nuestras expectativas. Sobre todo por la atención de todos. Queremos felicitar a Itzel nos hizo sentir en casa consintió mucho a mis hijos, súper detallistas. Pase mi cumple ahí y me sentí suero querida me felicitó cada persona del hotel. La clase de cocina con el chef Delfino una de las mejores experiencias que hemos tenido en familia. Fuimos a hacer snorkel al arrecife que era enfrente del hotel, José muy amable. El spa una delicia. La primera noche estaba un poco lenta la cocina y no lo dejaron pasar luis barba y todo su staff en los restaurantes merecen una felicitación. La comida deliciosa.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Iliana

Liked: Amenities
Es una linda propiedad para adultos
Stayed 7 nights in Dec 2023