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Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

4 outdoor pools, pool cabanas (surcharge), pool umbrellas
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Front of property
1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Housekeeping
  • Room service
  • Laundry
The current price is NZ$520
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Swim Up)

Premium Room, 1 King Bed (Swim Up)

Premium Room, 1 King Bed (Swim Up)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Ocean Front)

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Queen Beds (Ocean Front)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room (Swim Up)

Premium Room (Swim Up)

Premium Room (Swim Up)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Partial Ocean View

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 2 Queen Beds

View all photos for Presidential Suite

1 bedroom, minibar, in-room safe, desk

Presidential Suite

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Horizon)

1 bedroom, minibar, in-room safe, desk

Suite (The Horizon)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View (Plunge)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Garden View (Plunge)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Mobility Accessible

1 bedroom, minibar, in-room safe, desk

Premium Room, Mobility Accessible

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Elixir Plunge Pool)

1 bedroom, minibar, in-room safe, desk

Suite (The Elixir Plunge Pool)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Ocean Front)

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed (Ocean Front)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Partial Ocean View

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

Premium Room, 1 King Bed, Garden View

Premium Room, 1 King Bed, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Garden View

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Garden View (Plunge)

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Garden View (Plunge)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite (The Devossion)

Suite (The Devossion)

Suite (The Devossion)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only. Within a short 5-minute stroll, you'll find Quinta Avenida and Mamitas Beach. Highlights at this all-inclusive hotel include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing day at Cenote Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The sushi bar, Sushi 'n' Raw Bar, serves Japanese cuisine and is open for dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site 24-hour gym, pool cabanas and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. .Places within a 15-minute drive of this 5-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Xplor Theme Park.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.8 km
  • Xcaret Eco Theme Park - 12 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪La Vagabunda ® - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Caiman Tugurio - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Luxury hotel on the beach, with 4 outdoor pools
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only offers its guests 4 outdoor swimming pools and a 24-hour fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 14 meeting rooms available. Spa services, a terrace, and a garden are also featured at the luxury Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only.

This 5-star Playa del Carmen hotel is smoke free.

  • 314 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2014
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only offers 314 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 47-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ceviva Cevicheria
  • Fiorella Sapori DÍtalia
  • La Cocina
  • Sushi 'n' Raw Bar
  • The Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Full-service spa

Family friendly

  • 4 outdoor pools
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only on 16 Aug 2025 start from NZ$520.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Yep, Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only is a short 4-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Yep, Cenote Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only have a pool?

Yep, and guests love it! Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only features 4 outdoor pools, a full-service spa and 6 restaurants.

What makes Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only.

Is there a free airport shuttle available at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

No, Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 581 out of 1000 reviews
Rating 8 - Good. 203 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 56 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alyn

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in May 2025

10/10 Excellent

Aldo, Toshima

Stayed 4 nights in May 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a oasis away from reality. We got to celebrate my wifes birthday with beautiful scenery and delcious food. The calm yet exciting pool scene was a real motivator to wakeup in the morning. Having our room lead out to a private pool gave us zen vibes.
Stayed 4 nights in May 2025

8/10 Good

Samuel

Stayed 3 nights in Feb 2025

8/10 Good

Maris Elana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Chelsea Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely perfect!
Stayed 4 nights in Apr 2025

6/10 Okay

Chantel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice and clean. Food is mediocre and there is no activities but if you want a clean place to relax, it's a good spot.
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan Carlos, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato del personal que trabaja en el hotel. Comida, área de las piscinas, restaurantes, una vista al mar desde el lobby
Stayed 4 nights in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 7 nights in Mar 2025

10/10 Excellent

Shmuel

Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice - close to everything
Stayed 2 nights in Feb 2025

6/10 Okay

Anthony

Liked: Staff & service
Stayed 8 nights in Mar 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel on the beach! We highly recommend this property!
Stayed 1 night in Feb 2025

8/10 Good

Sarah Van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We for the most part really enjoyed our stay at this hotel, Pros -location is great, many close by restaurants and shops, really cute area -beach was nice, ample chairs available, some a little damaged but just wear and tear -spa was really nice, expensive, but if you want to splurge on a rain day it’s a nice experience -restaurants were good, I liked the option of all you can eat or a la carte, great breakfast spot overlooking the water Cons -DO NOT take a room near the courtyard at the front of the hotel, there was an event there and it was horribly loud, we called multiple times throughout the night and the reception kept saying it would be “ending shortly”. First at 11 pm when it was “ending at 12”, then at 1 am when they said “they extended to 2 am latest” then I called at 245 am where they finally said “latest an event can legally play music that loud is 3 am”, I called again at 3:15 am where he insisted it was over, I told him it was still going, he hung up and finally the music stopped by 3:20 am, this was a nightmare but was a Saturday so our final night -DO NOT go to the third party day trip where they try to sell you a time share/experience package, it took way longer than they said it would (4 hours compared to 2 hours we were told) and we ended up choosing a very basic package being sold that we could use it at this property specifically, only to find out after all the deposits were made that it’s not one of the included hotels, they lie to sell so beware
Stayed 8 nights in Dec 2024

10/10 Excellent

Danilo

Stayed 14 nights in Mar 2025

8/10 Good

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Amber Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Shea

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing... I loved the swim out room. The service was great 😃
Stayed 4 nights in Mar 2025

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Leigh, Dallas

Travelled with partner
Had the worst room on the property.....101
Stayed 7 nights in Mar 2025

10/10 Excellent

Nikkia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,staff and overall experience!
Stayed 3 nights in Mar 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in the heart of Playa Del Carmen. Easily walk to nightlife or a nice dinner. Beach is lovely.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 4 nights in Mar 2025

10/10 Excellent

Omer

Stayed 3 nights in Mar 2025