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Mayan Water Hotel

3.0 star property

Photo gallery for Mayan Water Hotel

Restaurant
Exterior
Restaurant
Gym
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$160
includes taxes & fees
8 May - 9 May

Explore the area

View map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710
  • Place, Playa Paraiso Golf Course
    ‪11 min walk‬
  • Place, Paradise Beach
    ‪19 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪1 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room

Minibar, desk, laptop workspace, free WiFi

Standard Room

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

At Mayan Water Hotel, you'll be 9 km (5.6 mi) from Tres Rios Ecopark and 13.5 km (8.4 mi) from Gran Coyote Golf. Highlights at this hotel include a water park, a restaurant and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub as well as access to waterskiing. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 9:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 20-minute drive of this 3-property class Playa del Carmen hotel include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Playa Paraiso Golf Course - 11 min walk - 1.0 km
  • Paradise Beach - 19 min walk - 1.6 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 1.1 km
  • Nicklaus Design Golf Course - 4 min drive - 2.5 km
  • Xcaret Eco Theme Park - 27 min drive - 31.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪La Laguna - ‬6 min drive
  • ‪Alberca - Pool - Bar - ‬11 min drive
  • ‪Restaurante La Plaza - ‬16 min walk
  • ‪La Fuente -Lobby Bar - ‬15 min walk
  • ‪Star Café - ‬12 min walk

About this property

Mayan Water Hotel

Mayan Water Hotel offers its guests a water park (surcharge), a hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, a vending machine, and an arcade/games room are also featured at the business-friendly Mayan Water Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 12 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mayan Water Hotel offers 12 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. 43-inch Smart televisions come with premium digital channels, first-run films and Netflix.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 200
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Water park
  • Water skiing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 600 per pet, per night, plus a deposit of MXN 2500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 37 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults and MXN 120 to 250 for children
  • Pet deposit: MXN 2500 per stay
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: MXN 200

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Mayan Water Hotel?

Mayan Water Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mayan Water Hotel?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Mayan Water Hotel on 8 May 2026 start from NZ$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mayan Water Hotel?

Yep, Mayan Water Hotel has a free self car park.

Are there any beaches close to Mayan Water Hotel?

Yep, Mayan Water Hotel is a short 1-minute walk from Maroma Beach. Fun beach activities include waterskiing. You can also find water sports equipment.

What makes Mayan Water Hotel a romantic place to stay?

1 hot tub and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Mayan Water Hotel.

Is Mayan Water Hotel family-friendly?

You bet! With amenities such as an arcade, a water park and a deli, it's no surprise that Mayan Water Hotel is a hit with families.

Does Mayan Water Hotel serve breakfast?

Yep, cooked-to-order brekkie is served daily between 9:30 AM and noon.

Is there a free airport shuttle available at Mayan Water Hotel?

No, Mayan Water Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mayan Water Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mayan Water Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mayan Water Hotel?

Dogs are welcome at Mayan Water Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 17 kg per pet.

Is there a golf course on site at Mayan Water Hotel?

There isn't one on site, but Playa Paraiso Golf Course is a short 12-minute walk away.

Mayan Water Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 51 out of 91 reviews
Rating 8 - Good. 21 out of 91 reviews
Rating 6 - Okay. 6 out of 91 reviews
Rating 4 - Poor. 4 out of 91 reviews
Rating 2 - Terrible. 9 out of 91 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Lovepreet Singh

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible experience
Stayed 1 night in Oct 2025

10/10 Excellent

ibis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property clean and new, I love doing wakeboarding, I love Otis junior the dog . I dont like the equipment for wakeboarding, its a very expensive sport and the boards, biddings, safe jackets everything for it is very old and they are all broken
Stayed 3 nights in Oct 2025

8/10 Good

ibis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing… but that’s a wakeboard place so you could improve the conditions for wakeboarding. The equipment is horrible, horrible it’s not even usable, you should buy new equipment and open the beginner side… thank you
Stayed 8 nights in Aug 2025

10/10 Excellent

Ibis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍
Stayed 3 nights in Jun 2025

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente lugar, es muy tranquilo el servicio es muy bueno, la comida esta muy buena y está cerca de Playa del Carmen.
Stayed 1 night in May 2025

10/10 Excellent

Patricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Pui Kim

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink
Stayed 5 nights in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien a excepción de la señora del servicio de limpieza que se ponia afuera de mi puerta a hablar por telefono y gritaba y me desperto varias veces
Stayed 4 nights in Feb 2025

6/10 Okay

Steven Michael

Stayed 1 night in Feb 2025

10/10 Excellent

Pawel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2025

10/10 Excellent

Josef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo

Stayed 1 night in Jan 2025

10/10 Excellent

Dr. Pamela, Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Giovani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Value option!

A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean.
Stayed 5 nights in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind.
Stayed 3 nights in Oct 2024

8/10 Good

Haralambos

Business traveller
Liked: Cleanliness, staff & service
No one speaks english. Only disappointment in my stay. Otherwise very nice place.
Stayed 3 nights in Oct 2024

8/10 Good

Fidel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Gardens, swimming pools, restaurants, animation team, shows presented, the external visual part of the facilities, employees service on those areas, all of this excellent; I cannot say the same about rooms 5236 and 5238, the lack of maintenance accumulated over the years is evident, in 5238 the air conditioning was never operated despite having reported it and the worst was 5236 in particular infested with cockroaches, it was asked to fumigate it but the service arrived with a mild insecticide that could obviously annihilate the mosquitoes but not the cockroaches, a room change was requested and a very bad attitude from the reception staff on duty. Summary, it is a place to have a good time in the outdoor areas and restaurants, but it is not a good place to enjoy or sleep well in its rooms.
Stayed 2 nights in Jul 2024

4/10 Poor

Victor

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is very new and quiet, but it is not in great shape. There are zero dining options and it is very far out of the way. Even the most basic amenities promised were not available. If you need groceries, bug spray, drinks, or anything else, be prepared to drive 25 minutes. I would not stay here again.
Stayed 5 nights in Jun 2024

2/10 Terrible

Melanie

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Without a car we were stuck with no access to food groceries or a restaurant. There was no transportation available (bike, car, bus, taxi). My Spanish wasn’t good enough to communicate with the staff. There was no shade or place to spend time outside of our room and the weird wakeboard rope tow. Which was out of our budget, interest, and too sunny for people who burn easily!
Stayed 6 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Stayed 1 night in Mar 2024

10/10 Excellent

Emilio

All is good
Stayed 1 night in Feb 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that a staff member met us at our car when we arrived after dark. This hotel is indeed quiet and the room configuration was interesting. Great location for us as we needed to stay in-between Playa and Puerto Morelos. The only thing I definitely didn’t like was Internet signal strength at room #3. Signal was so weak I had to re-connect about (it seemed) every 10 minutes.
Stayed 1 night in Feb 2024