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Mayan Water Hotel

Property class: 3

Photo gallery for Mayan Water Hotel

An outdoor dining area with wooden tables and chairs, a thatched roof, and a view of a lake and greenery.
A spacious indoor dining area with wooden tables and chairs, a thatched roof ceiling, and a large window offering a view of the outdoors.
A modern interior with a geometric staircase and pendant lighting.
A corridor with a light-colored wooden floor, white walls, and black-framed windows.
A gym with exercise equipment, large windows, and a view of the outdoors.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$136
includes taxes & fees
21 Aug - 22 Aug

Explore the area

View map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710
  • Place, Playa Paraiso Golf Course
    ‪13 min walk‬
  • Place, Paradise Beach
    ‪19 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪35 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room

A modern hotel room with a wooden headboard, a large bed with white bedding and a green throw, a small bedside table with a plant, and a window with blinds.

Standard Room

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 2 Queen Beds

A hotel room with two beds, a ceiling fan, a window with blinds, and a nightstand with a plant.

Basic Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

At Mayan Water Hotel, you'll be 9 km (5.6 mi) from Tres Rios Ecopark and 13.5 km (8.4 mi) from Gran Coyote Golf. Highlights at this hotel include a water park, a restaurant and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub as well as access to waterskiing. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 9:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 20-minute drive of this 3-property class Playa del Carmen hotel include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Playa Paraiso Golf Course - 13 min walk - 1.1 km
  • Paradise Beach - 19 min walk - 1.6 km
  • Quinta Avenida - 23 min drive - 22.6 km
  • Playa del Carmen Main Beach - 23 min drive - 22.9 km
  • Xcaret Eco Theme Park - 35 min drive - 32.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪Cena Trattoria By El Faro - ‬7 min drive
  • ‪El Pajarito - ‬7 min drive
  • ‪Kiosko Beach Bar - ‬8 min drive
  • ‪Lobby Bar Acuarium - ‬15 min walk
  • ‪Corner Sports Bar - ‬15 min walk

About this property

Mayan Water Hotel

Mayan Water Hotel offers its guests a water park (surcharge), a hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, a vending machine, and an arcade/games room are also featured at the business-friendly Mayan Water Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 12 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mayan Water Hotel offers 12 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. 43-inch Smart televisions come with premium digital channels, first-run films and Netflix.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 200
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Water park
  • Water skiing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 600 per pet, per night, plus a deposit of MXN 2500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 37 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults and MXN 120 to 250 for children
  • Pet deposit: MXN 2500 per stay
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: MXN 200

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Mayan Water Hotel?

Mayan Water Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mayan Water Hotel?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Mayan Water Hotel on 21 Aug 2026 start from NZ$136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mayan Water Hotel?

Yep, Mayan Water Hotel has a free self car park.

Are there any beaches close to Mayan Water Hotel?

Yep, Mayan Water Hotel is a short 1-minute walk from Maroma Beach. Fun beach activities include waterskiing. You can also find water sports equipment.

What makes Mayan Water Hotel a romantic place to stay?

1 hot tub and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Mayan Water Hotel.

Is Mayan Water Hotel family-friendly?

You bet! With amenities such as an arcade, a water park and a deli, it's no surprise that Mayan Water Hotel is a hit with families.

Does Mayan Water Hotel serve breakfast?

Yep, cooked-to-order brekkie is served daily between 9:30 AM and noon.

Is there a free airport shuttle available at Mayan Water Hotel?

No, Mayan Water Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mayan Water Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mayan Water Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mayan Water Hotel?

Dogs are welcome at Mayan Water Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 17 kg per pet.

Is there a golf course on site at Mayan Water Hotel?

There isn't one on site, but Playa Paraiso Golf Course is a short 12-minute walk away.

Mayan Water Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 96 reviews
Rating 8 - Good. 23 out of 96 reviews
Rating 6 - Okay. 7 out of 96 reviews
Rating 4 - Poor. 5 out of 96 reviews
Rating 2 - Terrible. 10 out of 96 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with a cable park
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

Samuel

Liked: Staff & service
Staff were very friendly and helpful. But the room and amenties disappointed.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an interesting place. Pros - great value Good rooms Clean No pool hot tub not working Cons. Isolated nothing around No English Snack bar shuts at 5:30 rather expensive
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

elias

Liked: Staff & service, amenities, property conditions & facilities
Nice place to relax Very quiet
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wakeboarding was awesome and the staff was so helpful and friendly.
Stayed 15 nights in Jan 2023
Verified review

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

ALBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Ibis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Somayaji

Liked: Amenities
Wonderful stay if you want peace and quiet. For the rest ( fun, joy, food, play) look elsewhere
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Value option!

A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean.
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Pui Kim

Liked: Cleanliness, staff & service
The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nice room. Restaurant services limited. The water park was quite empty. Good location for a visit to Joya, Cirque du Soleil
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel And staff are amazing and very helpful. They do have a restaurant within the hotel that’s open till 6 PM which serves good burgers. Hotel room was very clean. Only issue is that it is 20 minutes before Playa Del Carmen which i was not aware of, but other than that it is very quiet.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property clean and new, I love doing wakeboarding, I love Otis junior the dog . I dont like the equipment for wakeboarding, its a very expensive sport and the boards, biddings, safe jackets everything for it is very old and they are all broken
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Lovepreet Singh

Disliked: Cleanliness, property conditions & facilities
Terrible experience
Stayed 1 night in Oct 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service
It was a nice and clean place, but the restaurant wasn’t open one of the nights we were there and there a no other options unless you have a car.
Stayed 2 nights in Jul 2022
Verified review

6/10 Okay

Sherrie

Liked: Cleanliness, property conditions & facilities, room comfort
We found the place very clean but lacking services.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Emilio

All is good
Stayed 1 night in Feb 2024
Verified review

8/10 Good

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing… but that’s a wakeboard place so you could improve the conditions for wakeboarding. The equipment is horrible, horrible it’s not even usable, you should buy new equipment and open the beginner side… thank you
Stayed 8 nights in Aug 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't where the map indicated, and coming in late at night was dark.... But the staff waited for us for a late arrival (11:00pm) and helped us to our room. Room and accomodations were outstanding! Everything made more sense in the daylight when we left.
Stayed 1 night in Dec 2023