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Hotel Ambra

2.5 star property

Photo gallery for Hotel Ambra

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
50-inch LED TV with satellite channels, TV, Netflix
Junior Room
Hallway
50-inch LED TV with satellite channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk
The current price is NZ$96
includes taxes & fees
25 Apr - 26 Apr

Explore the area

View map
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712
  • Place, Centro Maya Shopping Center
    ‪3 min walk‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(15 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.6 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

At Hotel Ambra you'll be 2.8 km (1.7 mi) from Quinta Avenida and 3.1 km (1.9 mi) from Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include laundry facilities, a terrace and a garden. .Attractions within a 10-minute drive of this Ejidal hotel include Xplor Theme Park and Xcaret Eco Theme Park.

What's nearby

  • Centro Maya Shopping Center - 3 min walk - 0.3 km
  • Playacar Beach - 3 min drive - 2.9 km
  • Quinta Avenida - 4 min drive - 3.2 km
  • Playacar Golf Club - 4 min drive - 4.3 km
  • Playa del Carmen Main Beach - 5 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Perché No Italian Food - ‬10 min walk
  • ‪Vips - ‬5 min walk
  • ‪El Hongo - ‬9 min walk
  • ‪Da Portare Pizza Bar - ‬1 min walk

About this property

Hotel Ambra

As a guest of Hotel Ambra, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Ambra also features a garden, a picnic area, and concierge services.

This Playa del Carmen hotel is smoke free.

  • 39 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Hotel Ambra offers 39 accommodations with air conditioning. 50-inch LED televisions come with satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Netflix

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 008-007-004902/2025

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Ambra?

Hotel Ambra offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ambra?

As of 1 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Ambra on 25 Apr 2026 start from NZ$96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Ambra?

The closest beach to Hotel Ambra is Playa del Carmen Main Beach (3 km).

Does Hotel Ambra have a pool?

Hotel Ambra has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Is there a free airport shuttle available at Hotel Ambra?

No, Hotel Ambra does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Ambra?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Ambra?

No, only service animals are allowed.

Hotel Ambra Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 424 reviews
Rating 8 - Good. 104 out of 424 reviews
Rating 6 - Okay. 38 out of 424 reviews
Rating 4 - Poor. 15 out of 424 reviews
Rating 2 - Terrible. 12 out of 424 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Shauna

Stayed 1 night in Dec 2025

2/10 Terrible

Pedro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Buen día: Lamentablemente, mi experiencia en el Hotel Ambra fue TOTALMENTE negativa. Desde el check-in se me cobró un impuesto no informado en Expedia; posteriormente enfrenté múltiples problemas con las habitaciones asignadas (fallas de seguridad, aire acondicionado, y la PRESENCIA DE CUCARACHAS) y falta de atención por parte de la gerencia, sin disculpas ni compensación alguna, aun cuando la primera noche se me alojó en una habitación de menor calidad. El hotel se encuentra muy deteriorado en general. Lo único rescatable fue la actitud y el esfuerzo del personal, especialmente del equipo de limpieza. Por estas razones, no puedo recomendar el hotel. Al staff le doy un 10; al hotel y a su gerencia, un cero. Atentamente, Pedro Monteros
Stayed 5 nights in Dec 2025

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto
Stayed 1 night in Nov 2025

2/10 Terrible

Chrystal

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave early because the night clerk was agressive. He accosted me and said I did not pay the day before when I was going for coffee at 0700. The truth was dayshift did not record my cash payment, he also did not tell the truth. It took two hours to sort out. I was there on a business trip for two more weeks and checked out. Ive stayed at this hotel several times before. I will never be back. The nightshift worker is atrocious.
Stayed 1 night in Sep 2025

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and location. Friendly staff.
Stayed 1 night in Sep 2025

6/10 Okay

José Luis

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Carla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location — it’s super central! There’s an Oxxo, pharmacy, market, and shopping center all around, which made everything very convenient and really saved my trip. However, there are definitely some areas to improve. The back parking doesn’t feel secure — no cameras or mirrors, and the security guard is only at the front and often sleeping. Same with the front desk at night — you might have to wait if they’re napping. The room was dirty the first day, with a humidity smell, ants, and mosquitos on the bed. Towels were very old and ripped, and there was only one bedsheet with the A/C. Not very comfortable unless you bring extras. The kitchen is nice, but you need to bring your own cookware, coffee maker, and plates. The fridge was great, clean and worked well. The second day the cleaning improved, but towels and sheets stayed the same. Overall, the location was amazing, but I hope they improve security, cleanliness, and comfort. Still, if you’re just looking for a convenient base to explore the area, this place works.
Stayed 3 nights in Jul 2025

6/10 Okay

Jesus

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dan

Stayed 4 nights in Apr 2025

6/10 Okay

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If I knew they have humidity issues (and mold) I wouldn’t have stayed here. As soon as you walk in the door you can smell it in the front desk. Then, the first room we got assigned, was even worse. We couldn’t stay more than 10min in it. We asked to be moved and the front desk agent help us without a problem, he was super nice! The rooms are very basic: no bedside lamps, no trash can, no hangers in the closet area... A fridge would also be nice. I wouldn’t come back
Stayed 2 nights in Mar 2025

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Only about a 10 minute drive from the city centre but 40 min walk, So either be prepared to get at least 10,000 steps everyday or take out extra pesos to catch taxis. Right across the street from centro maya(strip mall) and there’s an otto right down the street (2min walk). Never felt unsafe walking alone at night.
Stayed 4 nights in Feb 2025

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not a place to stay if you have breathing issues

The Hotel Ambra is a mixed pla e for me. The staff and their willingness to be of assistance was excellent. I liked them very much. They worked hard to keep a very clean hotel. Kudos for that. However, in three days I was in three different rooms because of an odor/scent that was pervasive in each room. The second room had ants galore, enen in and on the bed. The third room produced the worst night of sleep I can ever remember having. The bed and pillows just did not work for me. Despite having paid for a full weeks stay, I left on day three because I could not bear to subject my body and mind to another night of torcher. I liked the people but hated the rooms.
Stayed 7 nights in Feb 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint hotel was well worth the money.
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

6/10 Okay

Chrystal

Liked: Cleanliness, property conditions & facilities
Prior to arriving, I called the hotel to ask for an early check in, the receptionist told me yes. Upon arriving, the reception area smelled very bad of food and the receptionist from sitting down was yelling to me at the door, check in is at 3pm. I used translator to tell her I called and she told me I could arrive early. She agreed. I would suggest give better service to new guests. I have never been greeted in such a way by being yelled at across the room when arriving anywhere and I am a worldly traveller.
Stayed 1 night in Nov 2024

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Service
Stayed 1 night in Oct 2024

8/10 Good

ALEX

Liked: Staff & service
Good service
Stayed 2 nights in Oct 2024

8/10 Good

Guillermo

Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

Stayed 3 nights in Jun 2024

10/10 Excellent

José Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy tranquilo, cómodo y a un precio muy económico
Stayed 2 nights in Jun 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Stayed 1 night in Mar 2024

8/10 Good

Hugo

Stayed 4 nights in Feb 2024

6/10 Okay

Leslie

Business traveller
Liked: Cleanliness, staff & service
Good hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Juan

Stayed 1 night in Feb 2024