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Hotel Hacienda Paradise

3.5 star property

Photo gallery for Hotel Hacienda Paradise

Exterior
Room, Poolside
Room, Balcony
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Restaurant
  • Air-conditioning
  • Room service
The current price is NZ$128
includes taxes & fees
31 May - 1 June

Explore the area

View map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Quinta Alegría Shopping Mall
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Balcony

Room, Balcony

Room, Balcony

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony

Quadruple Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Room, Poolside

Room, Poolside

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside

Quadruple Room, Poolside

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room

Premium bedding, in-room safe, individually decorated

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Playa del Carmen

Hotel Hacienda Paradise places you in the centre of Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a short 5-minute stroll of Quinta Avenida. Highlights at this Colonial hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .A pampering day can include deep-tissue massages and hot stone massages along with facials and reflexology. The restaurant, Coloretta, is open for breakfast. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playa del Carmen Main Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Central Square - 8 min walk - 0.7 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Euro Grill - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, spa services, and a library are also featured at Hotel Hacienda Paradise.

Smoking is allowed in designated areas at this Colonial Playa del Carmen hotel.

  • 1 building
  • 33 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • ATM
  • Smoking in designated areas
  • Dining venue
Hotel Hacienda Paradise offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Early check-in subject to availability

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Paradise

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Boutique Paradise

Hacienda Boutique Hotel

Hacienda Paradise

Hacienda Paradise Boutique

Hacienda Paradise Boutique Hotel

Hacienda Paradise Boutique Hotel Playa del Carmen

Hacienda Paradise Boutique Playa del Carmen

Hacienda Paradise Hotel

Hotel Boutique Hacienda

Hotel Hacienda Paradise

Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen

Hotel Hacienda Paradise Boutique

Hacienda Paradise Boutique Hotel Xperience Hotels

Hacienda Paradise Boutique Xperience Hotels Playa del Carmen

Hacienda Paradise Boutique Xperience Hotels

Hotel Hacienda Paradise Hotel

Hotel Hacienda Paradise by BFH

Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Paradise?

Hotel Hacienda Paradise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hacienda Paradise?

As of 30 May 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Paradise on 31 May 2026 start from NZ$128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Hacienda Paradise?

Yep, Hotel Hacienda Paradise is a short 8-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Hotel Hacienda Paradise?

There's no onsite spa, but this property does offer services like facials as well as deep-tissue massages.

Does Hotel Hacienda Paradise have a pool?

Hotel Hacienda Paradise has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What makes Hotel Hacienda Paradise a romantic place to stay?

Poolside dining and romance packages, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Hacienda Paradise.

Is Hotel Hacienda Paradise family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as art supplies in the guestrooms, it's no surprise that Hotel Hacienda Paradise is a hit with families.

Does Hotel Hacienda Paradise serve breakfast?

Yeah, complimentary continental brekkie is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Hacienda Paradise?

No, Hotel Hacienda Paradise does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Hacienda Paradise?

Yep, you can grab a meal at Hotel Hacienda Paradise's onsite restaurant.

What time are check-in & check-out at Hotel Hacienda Paradise?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Paradise?

No, pets and service animals are not allowed.

Hotel Hacienda Paradise Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 277 out of 605 reviews
Rating 8 - Good. 176 out of 605 reviews
Rating 6 - Okay. 77 out of 605 reviews
Rating 4 - Poor. 34 out of 605 reviews
Rating 2 - Terrible. 41 out of 605 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, very affordable!
Stayed 2 nights in Feb 2026

4/10 Poor

katelyn

Travelled with group
Liked: Cleanliness
Disliked: Amenities
We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.
Stayed 5 nights in Feb 2026

8/10 Good

Alexandre

Liked: Cleanliness, property conditions & facilities
Good clean room great atmosphere . I would come back. Thank you for the hospitality
Stayed 9 nights in Feb 2026

4/10 Poor

Lucy

Liked: Cleanliness, staff & service
Disliked: Amenities
I use to stay here allot. It included free breakfast at the cafe across the street . Massage on site . Art classes . It’s def changed. . We booked two beds room. The beds were hard as a rock. They changed the open area by pool to their own cafe . Includes breakfast at hotel now Which is weak coffee and hard dry toast .. room came with two small bottles of water. I asked for a couple more bc we hadn’t gotten to store it was late was told no .. they are all counted. So would miss inventory for tomorrow .. so I had to have them fil my empty bottle three times . Asked for egg rate . Didn’t have .. but gave me a foam couch cushion .. asked blanket .. got a sheet . Used to locate place .. I usually stay in a room with king bed. Those beds were softer.
Stayed 3 nights in Feb 2026

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.
Stayed 1 night in Feb 2026

8/10 Good

Serena

Travelled with group
the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Stayed 1 night in Dec 2025

4/10 Poor

Leticia

Stayed 1 night in Oct 2025

4/10 Poor

Hysni

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
Stayed 9 nights in Dec 2025

6/10 Okay

karlton

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Stayed 2 nights in Jan 2026

6/10 Okay

Thomas

Disliked: Amenities
Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Stayed 3 nights in Dec 2025

10/10 Excellent

Hesser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Vanessa and colleagues were absolutely fantastic the whole time we stayed.
Stayed 9 nights in Dec 2025

10/10 Excellent

Dat-Christopher

Stayed 1 night in Dec 2025

2/10 Terrible

moidheen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Stayed 1 night in Dec 2025

8/10 Good

Alan, Lathrop

Liked: Cleanliness, property conditions & facilities
Good hotel overall, need updates
Stayed 4 nights in Dec 2025

10/10 Excellent

Dawn Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Room clean staff great
Stayed 11 nights in Nov 2025

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Stayed 4 nights in Nov 2025

6/10 Okay

Alejandro, North Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
No hot water and no parking on premises like is told
Stayed 1 night in Nov 2025

4/10 Poor

jose

Hotel to old and restaurant service very bad
Stayed 2 nights in Oct 2025

6/10 Okay

Veronica

Stayed 2 nights in Oct 2025

2/10 Terrible

jesus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite , and very helpful! Thank you.
Stayed 7 nights in Oct 2025

6/10 Okay

Dawn

Liked: Staff & service
Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025