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Hotel Indigo Playa Del Carmen by IHG

Photo gallery for Hotel Indigo Playa Del Carmen by IHG

Premium Room, 1 King Bed, Ocean View, Corner
Restaurant
A poolside area with lounge chairs and a view of the sea.
Exterior
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$253
includes taxes & fees
4 July - 5 July

Explore the area

View map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Mamitas Beach
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Balcony, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Exterior

Alila Mayakoba

Playa del Carmen
  • On private beach
  • Pool
  • Spa pool
  • Spa
6.0 out of 10, 1 review
The price is NZ$957
includes taxes & fees
28 July - 29 July
Alila Mayakoba

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hotel Indigo Playa Del Carmen by IHG. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .Enjoy the gym, free pool cabanas and pool loungers. 2314 square feet (215 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a short walk of this 5-property class Downtown Playa del Carmen hotel include Mamitas Beach and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Mamitas Beach - 10 min walk - 0.8 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Las Helodias - ‬2 min walk
  • ‪Pizza Renzo - ‬1 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

Hotel Indigo Playa Del Carmen by IHG offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2314 square feet (215 square metres) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Indigo Playa Del Carmen by IHG. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 5 levels
  • Conference rooms
  • 2314 sq ft of conference space
  • 215 sq. m of conference space
  • Built in 2025
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Gift shop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Indigo Playa Del Carmen by IHG offers 83 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Hyatt Centric Playa del Carmen - Downtown House & Beach House
Downtown Playa del Carmen
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 300 reviews
The price is NZ$309
includes taxes & fees
14 July - 15 July
Hyatt Centric Playa del Carmen - Downtown House & Beach House

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mayan Bistro

Things to do

  • Bicycle storage
  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,314 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2025
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per accommodation, per night, plus a deposit of MXN 5000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 300 per person
  • Valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and cash.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 008-007-007871/2025

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

Is parking available at Hotel Indigo Playa Del Carmen by IHG?

Yep, Hotel Indigo Playa Del Carmen by IHG has secured covered valet parking with in/out privileges for MXN 400 per day.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on 4 Jul 2026 start from NZ$253, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Indigo Playa Del Carmen by IHG?

Yep, Hotel Indigo Playa Del Carmen by IHG is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include water tubing and swimming.

Does Hotel Indigo Playa Del Carmen by IHG have a pool?

Hotel Indigo Playa Del Carmen by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What makes Hotel Indigo Playa Del Carmen by IHG a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Indigo Playa Del Carmen by IHG.

Is Hotel Indigo Playa Del Carmen by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Indigo Playa Del Carmen by IHG is a hit with families.

Does Hotel Indigo Playa Del Carmen by IHG serve breakfast?

You bet, continental breakfast is available daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Hotel Indigo Playa Del Carmen by IHG?

No, Hotel Indigo Playa Del Carmen by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indigo Playa Del Carmen by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Indigo Playa Del Carmen by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Indigo Playa Del Carmen by IHG?

Cats and dogs are welcome at Hotel Indigo Playa Del Carmen by IHG, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Hotel Indigo Playa Del Carmen by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 117 reviews
Rating 8 - Good. 26 out of 117 reviews
Rating 6 - Okay. 6 out of 117 reviews
Rating 4 - Poor. 1 out of 117 reviews
Rating 2 - Terrible. 3 out of 117 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms are a good size, location is perfect.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Trine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that place, nice pool , close to the beach og to everything
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and modern, helpful staff.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ocean view and great location
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Real clean, great staff. Location close to Main Street with restaurants and shopping
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Trine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience during our stay. We were received by a warm greeting, check-in was quick and received all the information we needed. Our room and the common areas were clean. There seemed to always be someone around to city up and keep the areas clean. The breakfast was made to order from a menu, the staff were courteous. and the hotel is central located and close to everything. Great stay with wonderful staff.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was impeccable, staff very friendly, bed and linens cozy, and the rooftop poo was a haven. Fri and Sat night music from the bar across the street was VERY loud but stopped at midnight—bring your earplugs and a vacation attitude and you’ll live being in the thick of it in lively Playa del Carmen, one block from beautiful Playa Mamitas beach, and in easy reach of everything you need. Bonus—Trattoria del Centro is just up the street and has the best Italian food and atmosphere in town!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Wai Fung

Liked: Cleanliness, staff & service
Great towels, clean rooms
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Afik

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities
Fantastic room, spacious and nice view. Great service and really nice pool area. However it was lacking a bit when it came to communication and information, also the gym could use an upgrade. Also the bathroom had an awful smell sometimes, despite all this we would stay again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and well located. Areas of improvement could be 1) better tv channels, no us channels, very little in English -add Fox News. 2) bathroom has no door, more privacy exiting shower, 3) ice machines and laundry 4) beds are shorter than us standard 5) adding microwave would be nice
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Michelange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Vanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very new and is going through its growing moments which we see as an opportunity. We have loved our stay - the beds are actual queen which we appreciate. Love the rooftop pool. The rooms are so spacious and big and modern. The people truly make this place wonderful. Can’t wait to see them do well and grow. We will certainly be back
View of the ocean
At Sunset
Pool
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no ocean besides a wall visible. The light fell from the ceiling. The staff had no idea wha was flying and was not helpful at all.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sunghee

Liked: Cleanliness, amenities, property conditions & facilities
The room was spootless, well decorated. We were worried because of the noise we have asked for a quiet room and it was very quiet. Well located as well. The breakfast included was a la cart, not too many options but really good and yummy. The avocado toast and pancakes were some of the best I had. But sometimes when the restaurant is full they take a lot of time to serve... whem they are full, they should make the essential things as a buffet (like coffe, juice, souces, etc) The parking is a bit small but the staff at the parking is very polite and can acommodate you well
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Tania

Liked: Room comfort
Obstructed ocean view from the 4th floor. Each room should have a blow dryer and iron or steamer.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tania

Disliked: Staff & service
Obstructed view. No blow dryer, no iron. Room was clean
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities
The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels. Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip. The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach. The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation. We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average . Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .
Stayed 9 nights in Jan 2026
Verified

6/10 Okay

Ina

Liked: Cleanliness
If uninterrupted sleep isn’t a priority for you, this might be the place. On our first night, we had to change rooms due to extreme noise. The replacement room was only a little bit quieter and still not very possible to sleep in, as our original room was right in the middle of the most intense party scene I’ve ever encountered. After moving, we discovered the shower wouldn’t drain, causing the entire room, including the carpet, to flood. Needless to say, rest was impossible. I had to travel back downstairs to get multiple towels to wipe up the floors. The second night was again filled with noise from the 5th Avenue nightlife, though sheer exhaustion allowed us to sleep through it somehow. Ultimately, the convenience of the location does not outweigh the constant noise. What was meant to be a relaxing stay turned into a complete disappointment. The staff were kind, accommodating, and genuinely tried to help, but these are larger issues that need to be addressed at a corporate level. This stay was extremely disappointing, especially compared to other Indigo locations I’ve enjoyed. On a positive note, the café on the property was excellent - the food was outstanding and the staff there were wonderful. The bed and pillows were also very comfortable; unfortunately, we rarely had the opportunity to enjoy them without disruption.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

hongoro

Liked: Cleanliness, staff & service
The hotel did not appear ready to be open to the public. Upon arrival on our first day, there was a strong acidic, chemical-like odor throughout the hallway. This smell created an unpleasant environment and raised concerns regarding air quality and guest safety. We also experienced repeated and ongoing problems with our room keys. Both keys were frequently deactivated, requiring us to visit the reception desk multiple times to have them reactivated. This was extremely inconvenient and disruptive, especially during urgent situations when my husband needed immediate access to the room. In addition, the hotel was falsely advertised as having a jacuzzi/hot tub. While the area clearly had visible jets, the jacuzzi was not functioning at all. When we asked staff about this, we were told that there was no hot tub available, which directly contradicted the advertised amenities and was very misleading. Other issues further reflected the hotel’s lack of readiness: construction workers were still on-site during our stay, there were no trash bins in our room until we requested one, and in one of the two rooms I booked, a ceiling LED light fell down. Although this was reported to the front desk, it was never repaired during our four-night stay. I would like to acknowledge that the staff were generally friendly and polite, especially a young man working as one of the baristas, whose kindness stood out despite these circumstances.
Stayed 4 nights in Dec 2025