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Hotel Indigo Playa Del Carmen by IHG

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Dates

May 2026

June 2026

Premium Room, 1 King Bed, Ocean View, Corner

Outdoor pool, free pool cabanas, pool umbrellas

A reception area with a stone wall, a reception desk, and a hanging plant installation.

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet-friendly
Free Wi-Fi
Air-conditioning
Breakfast available
Parking available

includes taxes & fees

30 May - 31 May

Explore the area

1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Place, Quinta Avenida
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪10 min walk‬
Place, Mamitas Beach
‪10 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪56 min drive‬

Room options

Premium Room, 2 Queen Beds

Very good

39 sq m
Sleeps 5
2 Queen Beds

Premium Room, 1 King Bed, Balcony

City view
39 sq m
Sleeps 3
1 King Bed

Standard Room, 1 King Bed, Balcony, Ocean View

Exceptional

Ocean view
35 sq m
Sleeps 2
1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

City view
31 sq m
1 bedroom
Sleeps 2
1 Queen Bed

A modern hotel room with a large bed, a TV, a balcony, and a wooden desk.

Premium Room, 1 King Bed, Balcony, Corner

City view
39 sq m
Sleeps 2
1 King Bed

Premium Room, 2 Queen Beds, Terrace

Exceptional

45 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Ocean View

Ocean view
39 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed

Excellent

39 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Balcony

Very good

City view
35 sq m
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Ocean View, Corner

Ocean view
39 sq m
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

45 sq m
Sleeps 2
1 King Bed

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hotel Indigo Playa Del Carmen by IHG. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a short 5-minute stroll. Highlights at this hotel include an outdoor swimming pool and a 24-hour business centre. .Enjoy the free pool cabanas and pool loungers. 2314 square feet (215 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a short walk of this 5-property class Downtown Playa del Carmen hotel include Mamitas Beach and within a 20-minute walk you'll find Playa del Carmen Maritime Terminal.

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
Playa del Carmen Main Beach - 10 min walk - 0.8 km
Mamitas Beach - 10 min walk - 0.8 km
Central Square - 11 min walk - 1.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

‪La Vagabunda - ‬1 min walk
‪Amorino - ‬2 min walk
‪Starbucks - ‬2 min walk
‪Las Helodias - ‬2 min walk
‪Pizza Renzo - ‬1 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2314 square feet (215 square metres) and includes conference space. An outdoor pool, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Indigo Playa Del Carmen by IHG. For a fee, parking is available.

This 5-star Playa del Carmen hotel is smoke free.

Conference rooms

2314 sq ft of conference space

215 sq. m of conference space

Deli

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Gift shop

Lift

No smoking on site

Water dispenser

Air-conditioned accommodation at Hotel Indigo Playa Del Carmen by IHG offers laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Pet-friendly
Free Wi-Fi
Restaurant

includes taxes & fees

19 May - 20 May

Pool
All-inclusive
Spa
Parking included

includes taxes & fees

24 May - 25 May

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

1 June - 2 June

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transport

Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
Limited on-site valet parking
Wheelchair-accessible parking available

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person
Snack bar/deli

Things to do

Bicycle storage
Outdoor pool

Family friendly

In-room cot
Laundry facilities
Mini-fridge
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

2 meeting rooms
2,314 square feet of conference space
24-hour business centre
Computer station
Coworking space

Outdoors

Free pool cabanas
In a nature reserve
Pool loungers
Pool umbrellas

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Area rugs in room
Braille/raised signage
Front entrance ramp
Handrails in stairways
Lift
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchairs on site

At least 80% lighting from LEDs
Ballroom
Comprehensive food waste policy
Comprehensive recycling policy
Eco-friendly cleaning products used
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with cable channels

Food and drink

Coffee/tea maker
Mini-fridge

Air conditioning
Connecting rooms available
Desk
Desk chair
Laptop workspace
Laptop-compatible safe
Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: MXN 500 per accommodation, per night, plus a deposit of MXN 5000 per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 33 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: from approximately MXN 300 per person
Valet parking fee: MXN 400 per day (in/out privileges)
Pet deposit: MXN 5000 per stay
Pet fee: MXN 500 per accommodation, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Frequently asked questions

Is parking available at Hotel Indigo Playa Del Carmen by IHG?

Yep, Hotel Indigo Playa Del Carmen by IHG has secured covered valet parking with in/out privileges for MXN 400 per day.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on 30 May 2026 start from NZ$255, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Indigo Playa Del Carmen by IHG?

Yep, Hotel Indigo Playa Del Carmen by IHG is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include water tubing and swimming.

Does Hotel Indigo Playa Del Carmen by IHG have a pool?

Hotel Indigo Playa Del Carmen by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Is Hotel Indigo Playa Del Carmen by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Indigo Playa Del Carmen by IHG is a hit with families.

Does Hotel Indigo Playa Del Carmen by IHG serve breakfast?

You bet, cooked-to-order breakfast is available daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Hotel Indigo Playa Del Carmen by IHG?

No, Hotel Indigo Playa Del Carmen by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Indigo Playa Del Carmen by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Indigo Playa Del Carmen by IHG?

Cats and dogs are welcome at Hotel Indigo Playa Del Carmen by IHG, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Hotel Indigo Playa Del Carmen by IHG Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8/10 Good

Regina

15 Feb 2026

Stayed 7 nights in Feb 2026

8/10 Good

James

Travelled with group

14 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was great, rooms are a good size, location is perfect.

Stayed 2 nights in Feb 2026

8/10 Good

Jameel Mubeen

14 Feb 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

Alicia

13 Feb 2026

Liked: Cleanliness, property conditions & facilities

Real clean, great staff. Location close to Main Street with restaurants and shopping

Stayed 1 night in Feb 2026

10/10 Excellent

David

10 Feb 2026

Liked: Cleanliness, staff & service, amenities

Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.

Stayed 4 nights in Feb 2026

8/10 Good

Louise

10 Feb 2026

Stayed 11 nights in Jan 2026

10/10 Excellent

Véronike

9 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

Rosa

7 Feb 2026

Stayed 1 night in Feb 2026

8/10 Good

Louise

2 Feb 2026

Liked: Cleanliness, staff & service, amenities

The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels. Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip. The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach. The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation. We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average . Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .

Stayed 9 nights in Jan 2026

10/10 Excellent

Cédrick

31 Jan 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Cédrick

31 Jan 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Angela, Dallas

25 Jan 2026

Stayed 2 nights in Jan 2026

6/10 Okay

Ina

Travelled with partner

18 Jan 2026

Liked: Cleanliness

If uninterrupted sleep isn’t a priority for you, this might be the place. On our first night, we had to change rooms due to extreme noise. The replacement room was only a little bit quieter and still not very possible to sleep in, as our original room was right in the middle of the most intense party scene I’ve ever encountered. After moving, we discovered the shower wouldn’t drain, causing the entire room, including the carpet, to flood. Needless to say, rest was impossible. I had to travel back downstairs to get multiple towels to wipe up the floors. The second night was again filled with noise from the 5th Avenue nightlife, though sheer exhaustion allowed us to sleep through it somehow. Ultimately, the convenience of the location does not outweigh the constant noise. What was meant to be a relaxing stay turned into a complete disappointment. The staff were kind, accommodating, and genuinely tried to help, but these are larger issues that need to be addressed at a corporate level. This stay was extremely disappointing, especially compared to other Indigo locations I’ve enjoyed. On a positive note, the café on the property was excellent - the food was outstanding and the staff there were wonderful. The bed and pillows were also very comfortable; unfortunately, we rarely had the opportunity to enjoy them without disruption.

Stayed 2 nights in Jan 2026

10/10 Excellent

Maggie

13 Jan 2026

Stayed 2 nights in Jan 2026

10/10 Excellent

Tammy

12 Jan 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

Ramon

7 Jan 2026

Stayed 1 night in Jan 2026

8/10 Good

Wai Fung

Travelled with family

7 Jan 2026

Liked: Cleanliness, staff & service

Great towels, clean rooms

Stayed 2 nights in Dec 2025

10/10 Excellent

Carmen

6 Jan 2026

Stayed 4 nights in Dec 2025

8/10 Good

Tony

6 Jan 2026

Stayed 6 nights in Dec 2025

8/10 Good

Tania

Travelled with family

3 Jan 2026

Liked: Room comfort

Obstructed ocean view from the 4th floor. Each room should have a blow dryer and iron or steamer.

Stayed 1 night in Dec 2025

10/10 Excellent

Michelange

Travelled with family and small children

3 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..

Stayed 3 nights in Dec 2025

10/10 Excellent

Maria Teresa

2 Jan 2026

Stayed 2 nights in Dec 2025

6/10 Okay

hongoro

Travelled with family, Travelled with group

1 Jan 2026

Liked: Cleanliness, staff & service

The hotel did not appear ready to be open to the public. Upon arrival on our first day, there was a strong acidic, chemical-like odor throughout the hallway. This smell created an unpleasant environment and raised concerns regarding air quality and guest safety. We also experienced repeated and ongoing problems with our room keys. Both keys were frequently deactivated, requiring us to visit the reception desk multiple times to have them reactivated. This was extremely inconvenient and disruptive, especially during urgent situations when my husband needed immediate access to the room. In addition, the hotel was falsely advertised as having a jacuzzi/hot tub. While the area clearly had visible jets, the jacuzzi was not functioning at all. When we asked staff about this, we were told that there was no hot tub available, which directly contradicted the advertised amenities and was very misleading. Other issues further reflected the hotel’s lack of readiness: construction workers were still on-site during our stay, there were no trash bins in our room until we requested one, and in one of the two rooms I booked, a ceiling LED light fell down. Although this was reported to the front desk, it was never repaired during our four-night stay. I would like to acknowledge that the staff were generally friendly and polite, especially a young man working as one of the baristas, whose kindness stood out despite these circumstances.

Stayed 4 nights in Dec 2025

8/10 Good

Tania

Travelled with family

1 Jan 2026

Disliked: Staff & service

Obstructed view. No blow dryer, no iron. Room was clean

Stayed 2 nights in Dec 2025

8/10 Good

Sam

31 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2025

Hotel Indigo Playa Del Carmen by IHG

Photo gallery for Hotel Indigo Playa Del Carmen by IHG

Reviews

Popular amenities

Explore the area

Room options

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View

View all photos for Standard Room

Standard Room

View all photos for Premium Room, 1 King Bed, Balcony, Corner

Premium Room, 1 King Bed, Balcony, Corner

View all photos for Premium Room, 2 Queen Beds, Terrace

Premium Room, 2 Queen Beds, Terrace

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Hotel Indigo Playa Del Carmen by IHG

Similar properties

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Frequently asked questions

Hotel Indigo Playa Del Carmen by IHG Reviews

Reviews

Wonderful

9.2/10

9.4/10

8.8/10

9.4/10

Reviews

8/10 Good