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Holiday Inn Express & Suites Playa Del Carmen by IHG

Property class: 3

Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

A modern conference room with tables and chairs, a wooden accent wall, and a potted plant.
A modern kitchen with a large TV, two bar stools, and a vase of white flowers.
A beach with a sculpture, palm trees, and a sunset.
A modern outdoor seating area with wicker chairs, a white table, and a sofa with beige cushions.
A rooftop pool area with lounge chairs, a clear view of the sea, and a hotel sign in the background.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$153
includes taxes & fees
10 Oct - 11 Oct

Explore the area

View map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted on the wall, a bed with white bedding, and a wardrobe with two doors.

Standard Room

9.0 out of 10
Wonderful
(21 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(31 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a microwave, and a coffee maker.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(49 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Mobility Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a door leading to a hallway.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

A hotel room with a blue sofa, a wooden coffee table, two beds with white bedding, and a wooden headboard.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(18 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room

  • Sleeps 10

Room

  • Sleeps 4

Room

  • Sleeps 4

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About the area

Playa del Carmen

Holiday Inn Express & Suites Playa Del Carmen by IHG puts you in the heart of Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a 10-minute stroll of Mamitas Beach. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a business centre and a rooftop terrace. Other amenities include coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of limited parking. .Places within a 15-minute drive of this 3-property class Gonzalo Guerrero hotel include Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Euro Grill - ‬3 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. Free breakfast is available daily. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Playa Del Carmen by IHG. Limited free parking is available on a first-come, first-served basis.

This 3-star Playa del Carmen hotel is smoke free.

  • 91 guestrooms or units
  • 5 levels
  • Built in 2018
  • Buffet breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
Holiday Inn Express & Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottles of water. Tempur-Pedic beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift (109 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 008-007-007870/2025

We should mention

  • Pool access available from 8 AM to 10 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Holiday Inn Express & Suites Playa Del Carmen by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG?

As of 5 Oct 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Playa Del Carmen by IHG on 10 Oct 2026 start from NZ$153, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yep, Holiday Inn Express & Suites Playa Del Carmen by IHG has a free self car park. Onsite parking is limited.

Are there any beaches close to Holiday Inn Express & Suites Playa Del Carmen by IHG?

Yep, Holiday Inn Express & Suites Playa Del Carmen by IHG is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include swimming.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a pool?

Holiday Inn Express & Suites Playa Del Carmen by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8 AM to 10 PM.

Is Holiday Inn Express & Suites Playa Del Carmen by IHG family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Holiday Inn Express & Suites Playa Del Carmen by IHG is a hit with families.

Does Holiday Inn Express & Suites Playa Del Carmen by IHG serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, Holiday Inn Express & Suites Playa Del Carmen by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express & Suites Playa Del Carmen by IHG?

No, only service animals are allowed.

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Convenient location with very helpful staff.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Front desk staff were pleasant, welcoming and very helpful.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente service personal in recomeded 💯 thanks guys
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff amazing
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay and have lots of fun, The staff was so professional and attentive at all times ! Muchas gracias .
Stayed 14 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Location and parking is great.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted balcony on main blvd
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
very clean, calm, walkimg distance of everything and friendly/helpfull staff
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Location is great.
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night as our flight was canceled and the all inclusive wanted to charge us an outrageous price to stay another night. We had a wonderful stay here, staff were friendly and nice and accommodating. The area was beautiful and safe and we found great food options on 5th ave.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
very clean room, roof top swim pool plus
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, house keeping makes cute animals with the towels. Shops right around the corner, breakfast is decent
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very clean and friendly
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was all around experience had a great time staying here because of all the staff that are very accomodating.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic throughout our stay. From the front desk to the room cleaning. I would especially like to commend Roberto for all of his help.
Stayed 14 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. 2 min walk to the popular tourist zone.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and spacious, the rooftop pool was lovely and it's in the perfect location to explore playa del Carmen without the noise from 5th ave. The staff were also incredibly friendly, we had a great experience with Cecilia and all the team. The breakfast was fairly limited, but considering it's included in the price, it was very good value.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean. Breakfast was great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Convenient location! Great services!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodation for a great price. We decided to stay an extra day in Cancun and booked this after leaving the resort. Very clean and the staff were amazing and kind. The only thing is they didn’t have face towels in the bathroom, only the large drying towels and hand towels, I didn’t ask for any so that could be my mistake.
Stayed 1 night in Apr 2026