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Iberostar Waves Quetzal - All Inclusive

Property class: 4.5

Photo gallery for Iberostar Waves Quetzal - All Inclusive

A resort with a large central pool, smaller satellite pools, and a beach area with thatched-roof huts.
Property video
A coastal resort with a beach, a swimming pool, and a view of the ocean.
A beachside cabana with a wooden deck, white curtains, and blue cushions.
An aerial view of a resort with multiple swimming pools, a beach, and a series of connected buildings.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
Playa del Carmen, QROO
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪16 min walk‬

Room options

View all photos for Premium Room

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture and a view of the beach and palm trees.

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Pool)

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Pool)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture and a view of the beach and palm trees.

Junior Suite, Oceanfront

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Beach)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Promo)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Tropical View)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Tropical View)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

A spacious living room with a large TV, a dining area, and a balcony with a view of palm trees.

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Ocean view
  • 212 sq m
  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

A spacious living room with a large TV, a dining area, and a balcony with a view of palm trees.

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Ocean view
  • 212 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (Swim Up)

A hotel room with a bed, two armchairs, a small table, and a view of the beach and ocean.

Junior Suite, Oceanfront (Swim Up)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Swim Up)

A hotel room with a bed, two armchairs, a small table, and a view of the beach and ocean.

Junior Suite, Oceanfront (Swim Up)

  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Quetzal - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 3 km (1.8 mi) from Playa del Carmen Maritime Terminal. .A day of pampering at Spa Sensations can include deep-tissue massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The fine-dining restaurant, Bonsai Restaurant, serves Japanese cuisine and is open for dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor swimming pools and free kids' club. Meeting rooms and conference space are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. There's also the convenience of free valet parking.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.4 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 16 min walk - 1.4 km
  • Mayan Ruins of Playacar - 4 min drive - 1.8 km
  • Xaman Ha Aviary - 6 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 60 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪Turquesa - ‬11 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪Restaurante Miramare - ‬13 min walk
  • ‪Festival Grand Buffet - ‬8 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Iberostar Waves Quetzal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Iberostar Waves Quetzal - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 6 August 2026 to 30 November 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. The property is professionally cleaned. Cashless payment methods are available for all transactions.

Property Registration Number 008-007-000585/2025

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

What is the cancellation policy at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Quetzal - All Inclusive?

Yep, Iberostar Waves Quetzal - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Quetzal - All Inclusive?

Yep, Iberostar Waves Quetzal - All Inclusive is a short 13-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Quetzal - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Iberostar Waves Quetzal - All Inclusive have a pool?

Iberostar Waves Quetzal - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and free minibar items.

What makes Iberostar Waves Quetzal - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Waves Quetzal - All Inclusive.

Is Iberostar Waves Quetzal - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Iberostar Waves Quetzal - All Inclusive is a hit with families.

Does Iberostar Waves Quetzal - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is on offer at Iberostar Waves Quetzal - All Inclusive.

Is there a free airport shuttle available at Iberostar Waves Quetzal - All Inclusive?

No, Iberostar Waves Quetzal - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Quetzal - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Waves Quetzal - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Quetzal - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 51 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, the staff was very helpfull.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, good food, nice wildlife, and would book again.
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth time staying at this resort and it’s always great. The food and drinks were good. The staff was really kind and helpful.
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and kid friendly.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, I enjoyed the pool
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
staff was very nice and helpful there food was also very good
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free' tequila shots at the point of sale.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school but great
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
One of the best beaches on the beach! Food is good everyone found something to eat the Japanese and Italian restaurants were excellent! We were always able to find chairs by the beach and pool.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality resort with courteous staff and service. Food is good with plenty of options in the buffet and cuisine specific restaurants within resort. One area that can be improved upon is the amount of seaweed on the beach. It does ruin the experience of walking on beach or dipping your feet
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was wonderful,staff.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. The service, the food and everything was perfect for me and my family.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
Stayed 6 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
average
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful rooms near the beach.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome!
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, a great place with everything you need
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Stayed 10 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. Decently modern but was advised they are renovating may 2026. The only thing that I found a little annoying was that to get to the main buffet if you’re on the one side, you certainly have to zigzag your way over to it. There’s no direct path. I don’t know if that’s gonna change with the renovations, but I did find getting to all the restaurants you had to walk a lot.
Stayed 7 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good stay.
Stayed 6 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, loved it
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly, nice accommodations, good selection of onsite dining. Beautiful beach area.
Stayed 7 nights in Mar 2024