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Iberostar Selection Paraíso Lindo - All Inclusive

4.5 star property
Luxury resort on the beach, with 6 outdoor pools

Photo gallery for Iberostar Selection Paraíso Lindo - All Inclusive

Exterior
Property video
Children’s play area – outdoor
Reception
Beach bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Breakfast included
  • Parking included

Explore the area

View map
Playa del Carmen, QROO
  • Place, Paradise Beach
    ‪8 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪10 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪66 min drive‬

Room options

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

8.4 out of 10
Very good
(47 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Poolside

8.2 out of 10
Very good
(31 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Near Beach)

7.6 out of 10
Good
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Poolside

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Pure Wellness®)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Pure Wellness®)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
  • 53 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness®)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness®)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Near Beach)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
  • 53 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Selection Paraíso Lindo - All Inclusive. You'll be 2 km (1.2 mi) from Playa Paraiso Golf Course and 6.5 km (4 mi) from Maroma Beach. Highlights at this all-inclusive resort include 18 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, La Pagoda, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and golf course. Plus you'll find a free water park, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class Playa del Carmen resort include Punta Esmeralda Beach and Puerto Morelos Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 10 min walk - 0.8 km
  • Nicklaus Design Golf Course - 17 min walk - 1.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 2 min drive - 1.1 km
  • Maroma Beach - 11 min drive - 4.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Restaurante La Plaza - ‬2 min walk
  • ‪Lobby Bar Acuarium - ‬1 min walk
  • ‪Star Café - ‬2 min walk
  • ‪Snake Bar At Iberostar Maya - ‬5 min walk

About this property

Iberostar Selection Paraíso Lindo - All Inclusive

Luxury resort on the beach, with 6 outdoor pools
Iberostar Selection Paraíso Lindo - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Iberostar Selection Paraíso Lindo - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 6 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 18 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen resort is smoke free.

  • 448 guestrooms or units
  • 3 levels
  • 18 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 10 bars or lounges
  • 37835 sq ft of conference space
  • 3515 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Iberostar Selection Paraíso Lindo - All Inclusive offers 448 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Similar properties

Exterior
Iberostar Waves Paraíso Beach - All Inclusive
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  • Spa pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 1,003 reviews
Iberostar Waves Paraíso Beach - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 18 restaurants
  • 2 beach bars
  • 2 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Rancho
  • La Pagoda
  • Lemon & Spices
  • Under the sea

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Gym
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Windsurfing

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Selection Paraíso Lindo - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Lindo
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo All Inclusive
Iberostar Paraiso Lindo All Inclusive Playa del Carmen
Iberostar Paraiso Lindo Playa del Carmen
Lindo Iberostar
Iberostar Hotel Paraiso Lindo
Iberostar Paraiso Lindo Hotel Playa Paraiso
Iberostar Paraiso Lindo Playa Paraiso, Riviera Maya, Mexico
Iberostar Paraiso Lindo All Inclusive All-inclusive property
Iberostar Selection Paraiso Lindo All Inclusive Playa del Carmen
Iberostar Paraiso Lindo All Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Selection Paraíso Lindo - All Inclusive?

Iberostar Selection Paraíso Lindo - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Paraíso Lindo - All Inclusive?

Yep, Iberostar Selection Paraíso Lindo - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Paraíso Lindo - All Inclusive?

The closest beach to Iberostar Selection Paraíso Lindo - All Inclusive is Maroma Beach (2.6 km).

Is there a spa on site at Iberostar Selection Paraíso Lindo - All Inclusive?

Yep, there is an onsite spa at Iberostar Selection Paraíso Lindo - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Iberostar Selection Paraíso Lindo - All Inclusive have a pool?

Yep, and guests love it! Iberostar Selection Paraíso Lindo - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Iberostar Selection Paraíso Lindo - All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Iberostar Selection Paraíso Lindo - All Inclusive?

Iberostar Selection Paraíso Lindo - All Inclusive features 2 beach bars, 6 outdoor pools and 2 hot tubs.

What makes Iberostar Selection Paraíso Lindo - All Inclusive a romantic place to stay?

Couples spa treatments and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Selection Paraíso Lindo - All Inclusive.

Is Iberostar Selection Paraíso Lindo - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Iberostar Selection Paraíso Lindo - All Inclusive is a hit with families.

Does Iberostar Selection Paraíso Lindo - All Inclusive serve breakfast?

Yep, free buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Iberostar Selection Paraíso Lindo - All Inclusive?

No, Iberostar Selection Paraíso Lindo - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Paraíso Lindo - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Iberostar Selection Paraíso Lindo - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Paraíso Lindo - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Selection Paraíso Lindo - All Inclusive?

Yep, Iberostar Selection Paraíso Lindo - All Inclusive has an 18-hole golf course. A clubhouse and a golf pro shop are also available.

Iberostar Selection Paraíso Lindo - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1002 reviews
Rating 8 - Good. 255 out of 1002 reviews
Rating 6 - Okay. 105 out of 1002 reviews
Rating 4 - Poor. 35 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hemanshu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best stay I’ve ever had, anywhere!
Stayed 9 nights in Aug 2025

10/10 Excellent

Elisabeth

Stayed 3 nights in Sep 2025

10/10 Excellent

Leslie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good atmosphere, able to relax and not be harassed
Stayed 7 nights in Sep 2025

10/10 Excellent

Jason

Stayed 5 nights in Jul 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Baisy

Liked: Cleanliness, amenities, property conditions & facilities
We spent 4 nights at this resort and everything was going great. The people were nice and the pools and beach were a lot of fun. But on our last full day we went on a half day excursion and during that time someone went thought out things and took $400 USD that was in our backpacks.
Stayed 4 nights in Sep 2025

8/10 Good

John

Liked: Staff & service
Beach area inundated with wild animals crawling in trash cans and jumping on people to get their food. Terribly unsanitary. Animal excrement in the corridors. Maid service was nothing more than fresh towels, bed made and an empty trash cans. Mo cleaning at all. Dirty bathroom mirror. Hair and soap left in the shower area. Food was so so. Was not offered any type of upgrade nor any resort credits. Staff was friendly. Won’t be back.
Stayed 4 nights in Sep 2025

10/10 Excellent

Gabriela

Stayed 2 nights in Sep 2025

10/10 Excellent

Lucecita, Oceanside

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 7 nights in Aug 2025

6/10 Okay

Douglas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was always very friendly and helpful, the grounds were clean, the pools were perfect, a strong effort to clean up the sea weed, but our room smelled like a damp barn when we checked in and we were just too tired to go back to the desk to ask for another room. The smell had improved by the next day. The restaurant’s were excellent but the buffet was not, 2 star at best, a lot of luke warm food, selection wasn’t great compared to other resorts and cruise ships we have been on.
Stayed 5 nights in Aug 2025

10/10 Excellent

maría

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the family
Stayed 6 nights in Aug 2025

10/10 Excellent

Kawattie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort. Staff are friendly. Food and drinks are great. Great place to take pictures with beautiful backgrounds everywhere
Stayed 3 nights in Aug 2025

8/10 Good

Max

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here as a family. I rated it 4 stars because I actually wanted people to read the rating! The staff are welcoming and very professional. You can pretty much do anything you want on the property...within reason of course. You can eat at as many restaurants as you want in a night or day, as long as you don't need a reservation for the dining option. You can request shots of don Julio at dinner, and receive as many as you want... There are 15 pools to choose from, you can either go in the busy "party pool" or you can go to a less busy more laid back pool. You can also explore the pools at the other resorts...except for the grand ;). If you are going to shop get a ride into play del Carmen and shop there as the shopping center prices are expensive. My husband and his friend golfed at the golf course and were impressed, rental clubs were high quality and the course was " really cool!" We travel to the Yucatan pensiula regularly and have stayed in several towns...we like to explore the towns ... this time we were far from both play del Carmen and Cancun,but the property was so large that there was plenty to do for the most part. The kids had fun in the pool and the Japanese restaurant was really fun! The food was good, and there were plenty of options. Bring your own water bottle and fill it at the filling stations... I think it's a great idea!! Watch out for the quatees, they may take the burgers out of your hands ;, but they are cute!
Stayed 4 nights in Aug 2025

10/10 Excellent

Seoyoun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Gilyani

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and everyone was nice. The rooms were perfect
Stayed 4 nights in Aug 2025

8/10 Good

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 5th time visiting the Iberostar property. First, the good. The property was exceptionally clean, the staff was great as usual. The entertainment was pretty good. Now the bad. The food...We ate at the Mexican speciality restaurant and out of 6 of us, nobody finished their meal. The food was not that good. Now the buffet was sub par as well. Some food was cold when it was supposed to be hot, some of the food looked like it had been recycled for days. Rude guests cutting in line and people that can't control their kids. We had a group of 10 and we were all disappointed by the buffet. Just didn't taste fresh and seemed recycled day after day. Now the pool area. In 7 days we found 4 plastic cups in the water, not to mention lime wedges and other debris. Why only 2 bartenders at te pool bar??? on most days it was chaos trying to get a drink. Secondly, people eating food along the pool edge, you could literally see bits of food floating in the water, we seen a lady drop her plate of food and literally brush it under the pool lounger. Next, please put more staff in the food shops. there were lines out the door and the quality was lacking. And for the coffee and sandwich shop, why such short staff in the mornings, obviously the most busy time, as people age going for morning coffee as well as the people grabbing a bite before their excursions. Again, literally lines out the door at 8 o'clock in the morning. Our room stewars was absolutely fabulous.
Stayed 7 nights in Jun 2025

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
More varaty food
Stayed 6 nights in Jul 2025

8/10 Good

Melissa A

Stayed 3 nights in Jul 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Paulo De

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amenities for families. Very clean and great staff! The food options could use a larger variety. By day 3 it was boring.
Stayed 7 nights in Jul 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. There is so much to do at the resort. The food was great too!
Stayed 4 nights in Jul 2025

6/10 Okay

Hagai

Stayed 7 nights in Jul 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality has gone down since the last time we visited 2 years ago. Everything else was perfect.
Stayed 7 nights in Jul 2025

8/10 Good

Oscar H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Gloria Maria, Strasburg

Stayed 5 nights in Jul 2025