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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property
Colonial aparthotel in Playa del Carmen with an outdoor pool

Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Reception
Junior Suite
Lobby sitting area
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
  • Housekeeping
  • Business services
The current price is NZ$94
includes taxes & fees
16 Mar - 17 Mar

Explore the area

View map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

Hotel Colonial Playa del Carmen puts you in the centre of Playa del Carmen, 6.1 km (3.8 mi) from Gran Coyote Golf and 8.7 km (5.4 mi) from Xplor Theme Park. Highlights at this Colonial aparthotel include an outdoor swimming pool and in-room free WiFi. .You can enjoy a TV with satellite channels, and each apartment features a ceiling fan, a phone and a desk. Change of towels is available on request .This smoke-free aparthotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Plus you'll find multilingual staff, luggage storage and a television in a common area. There's also the convenience of car rentals on site. .Places within a 15-minute drive of this 3.5-property class Downtown Playa del Carmen aparthotel include El Camaleón Mayakoba Golf Course and Xcaret Eco Theme Park.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 6 min walk - 0.6 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Osteria De Roma - ‬3 min walk
  • ‪Asadero El Pollo - ‬1 min walk
  • ‪La Brocherie - ‬3 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪Tortas del Carmen - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial aparthotel in Playa del Carmen with an outdoor pool
As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in common area and a lift.

This Colonial Playa del Carmen aparthotel is smoke free.

  • 130 guestrooms or units
  • 4 levels
  • 2 buildings
  • Conference rooms
  • Built in 2008
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Car hire

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (150 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a first aid kit and window guards in all accommodation.

Property Registration Number 008-007-004914/2025

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Are there any beaches close to Hotel Colonial Playa del Carmen?

Yep, Hotel Colonial Playa del Carmen is a short 6-minute walk from Playa del Carmen Main Beach.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on 16 Mar 2026 start from NZ$88.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Colonial Playa del Carmen have a pool?

Hotel Colonial Playa del Carmen has an outdoor pool. The pool is open 9:00 AM to 9:00 PM.

Is there a free airport shuttle available at Hotel Colonial Playa del Carmen?

No, Hotel Colonial Playa del Carmen does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Colonial Playa del Carmen?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Hotel Colonial Playa del Carmen?

No, only service animals are allowed.

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 432 out of 1317 reviews
Rating 8 - Good. 478 out of 1317 reviews
Rating 6 - Okay. 246 out of 1317 reviews
Rating 4 - Poor. 85 out of 1317 reviews
Rating 2 - Terrible. 76 out of 1317 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Mariza

Stayed 1 night in Nov 2025

8/10 Good

Marlin

Travelled with group
Liked: Cleanliness, amenities
The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Won’t recommend it to anyone
Stayed 3 nights in Sep 2025

10/10 Excellent

Ron

Liked: Cleanliness, room comfort
Very quiet and clean
Stayed 1 night in Oct 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, room comfort
Definitivo esta bien ubicado y la alberca muy agradable.
Stayed 4 nights in Aug 2025

10/10 Excellent

Fidel, Mexico

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

AZALIA

Travelled with group
Liked: Cleanliness, room comfort
Stayed 15 nights in Jul 2025

8/10 Good

MARIA ELENA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was great
Stayed 10 nights in Jul 2025

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025

10/10 Excellent

AZALIA

Travelled with group
Liked: Cleanliness, room comfort
Muy satisfecha la recepcionistas muy amables y serviciales me sentí tranquila por la seguridad
Día romántico y agradable
Stayed 1 night in Jul 2025

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Amenities, property conditions & facilities
Muy atentos en el recibimiento
Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025

10/10 Excellent

Serge

Liked: Cleanliness, property conditions & facilities
I’ll be coming back
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Eugenio

Stayed 4 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities
Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel.
Stayed 10 nights in Apr 2025

8/10 Good

Gary

No parking no English speaking staff
Stayed 6 nights in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, room comfort
Stayed 8 nights in Mar 2025