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Ipana by Casago

Property class: 3

Photo gallery for Ipana by Casago

A reception desk with a marble wall, a digital clock, and hanging light fixtures.
An outdoor seating area with wooden tables and chairs, a modern building facade, and hanging light fixtures.
A modern building with a central atrium, surrounded by lush greenery and a clear sky.
A rooftop pool area with lounge chairs, a glass-enclosed pool, and potted plants.
A modern living room with a dining area, large windows, a ceiling fan, and a TV displaying "Casago".

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Outdoor space
  • 24/7 front desk

Explore the area

View map
Calle 38 Nte. Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪11 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Apartment

A modern hotel room with a sofa, a dining table set with glasses and a bottle, a ceiling fan, and a sliding door leading to a bedroom.

Deluxe Apartment

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse, 2 Bedrooms

A rooftop terrace with a wooden canopy bed, a hot tub, and a view of the city skyline.

Deluxe Penthouse, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 King Sofa Bed

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About the area

Playa del Carmen

This apartment puts you in the heart of Playa del Carmen, within just a 10-minute stroll of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. .You can enjoy Smart televisions with cable channels, and apartment features free WiFi, a coffee/tea maker and a safe. A hairdryer, an iron/ironing board and free toiletries are also available. .Enjoy access to 4 outdoor swimming pools along with a gym. Additionally, you'll find free Wi-Fi in public areas, a rooftop terrace and concierge services. There's also the convenience of an airport shuttle.
View more Apartments in Playa del CarmenOpens in a new window

What's nearby

  • Mario Villanueva Madrid - 6 min walk - 0.6 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Quinta Alegría Shopping Mall - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Mariskinky - ‬4 min walk
  • ‪Chiltepin Marisquillos - ‬2 min walk
  • ‪Los Chachalacos - ‬5 min walk
  • ‪Nook Restaurant - ‬5 min walk
  • ‪Splash Rooftop - ‬6 min walk

About this property

Ipana by Casago

Ipana by Casago offers its guests 4 outdoor swimming pools and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the swim-up bar. An airport shuttle (available 24 hours) is available for a fee. Ipana by Casago also features a rooftop terrace, concierge services, and express check-in.

This 3-star Playa del Carmen apartment is smoke free.

  • 1 guestroom or unit
  • Terrace on the roof
  • Towels for the beach
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Concierge
  • Lift
  • No smoking on site
  • Swim-up bar
Air-conditioned accommodation at this apartment offers a safe and coffee/tea makers. 55-inch Smart televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen apartment provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include an iron/ironing board and blackout curtains.

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Property amenities

Beach

  • Beach towels

Pool/Spa

  • 4 outdoor pools

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking options include a garage

Food and drink

  • Coffee/tea maker

Dining

  • A swim-up bar

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 55-inch Smart TV with cable channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Laundromat nearby

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (76 centimetre wide door)
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Iron/ironing board
  • Restaurant dining guides
  • Safe

Location highlights

  • In the city centre
  • Near the bay

Things to do

  • Gym
  • Fishing nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Mosquito nets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • Pets and service animals are not allowed at Ipana by Casago

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 190 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Frequently asked questions

What is the cancellation policy at Ipana by Casago?

Ipana by Casago offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Ipana by Casago?

Yep, Ipana by Casago is a short 9-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling and fishing.

Does Ipana by Casago have a pool?

Ipana by Casago has 4 outdoor swimming pools.

Is there a free airport shuttle available at Ipana by Casago?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Ipana by Casago?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Ipana by Casago?

No, pets and service animals are not allowed.

Ipana by Casago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 5 out of 10 reviews
Rating 8 - Good. 4 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

9.6/10

Cleanliness

8.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great vacation, easy service close from everything
Stayed 7 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Every thing we needed was close and convenient and safe.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very clean, very beautiful, modern, and communication was very good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
No complaints, and I like to complain
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
The suite was as advertised. Clean and comfortable. We would have appreciated more of the basic essentials such as toilet paper rolls, paper towels, towels and hand towels. One set of each is not enough for 2 weeks. Adding 2 dish towels would also be appreciated
Stayed 13 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
Departamento espectacular y atención del host impecable! Por favor tengan en cuenta que las dos señoritas recepcionistas son INFUMABLES! Muy mala actitud por parte de ellas son muy poco amables y no tienen ninguna intención de ayudar con ninguna pregunta. Entiendo que el host es la persona a nuestro cargo pero esperas una mínima cortesía o atención por parte de estas señoritas Robotizadas que siempre están de mal humor. Casualmente a los extranjeros si les contestan muy bien y hasta son amables. No entendimos la distinción hay tantas personas afuera sin trabajo y estoy seguro que atenderían con mejor actitud!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
La habitación estaba limpia, muy cómoda. Muy bien ubicado, lo único es que el agua caliente no dura mucho, es decir calienta al inicio y se va enfriando. Nos gusto que estaba cerca del supermercado, farmacia y restaurantes.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Tout était parfait, les piscines sur le toit son extraordinaires, bon emplacement, lit confortable, appartement propre. Je recommande vivement.
Stayed 9 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
Stayed 7 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025