Occidental at Xcaret Destination - All Inclusive

4.0 star property
All-inclusive property with 11 restaurants and 7 outdoor pools

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Exterior
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1 bedroom, premium bedding, down duvets, free minibar
11 restaurants, dinner served, seafood
7 outdoor pools, pool loungers, lifeguards on site

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
The current price is NZ$550
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Ferry to Cozumel
    ‪5 min drive‬
  • Place, Xplor Theme Park
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Royal Suite (Level)

8.4 out of 10
Very good
(16 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Studio Suite

7.6 out of 10
Good
(45 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Sofa bed
Down duvet
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

7.6 out of 10
Good
(63 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Premium bedding
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room

8.0 out of 10
Very good
(390 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(40 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(27 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Sofa bed
Down duvet
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Down duvet
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Occidental at Xcaret Destination - All Inclusive. Within a 30-minute stroll, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Highlights at this beachfront property include 11 restaurants, 7 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The theme restaurant, El Pescador, serves seafood and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to mini golf. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Ferry to Cozumel - 5 min drive - 2.2 km
  • Xplor Theme Park - 5 min drive - 2.5 km
  • Playa del Carmen Main Beach - 16 min drive - 10.2 km
  • Playacar Golf Club - 17 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪Mercado de la Merced - ‬10 min walk
  • ‪Lobby Bar - ‬10 min walk
  • ‪Cafeteca - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

All-inclusive property with 11 restaurants and 7 outdoor pools
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

What is the cancellation policy at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 30 Nov 2025 start from NZ$545.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental at Xcaret Destination - All Inclusive?

Yep, Occidental at Xcaret Destination - All Inclusive has a free self car park.

Are there any beaches close to Occidental at Xcaret Destination - All Inclusive?

The closest beach to Occidental at Xcaret Destination - All Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Occidental at Xcaret Destination - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yep, and guests love it! Occidental at Xcaret Destination - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Occidental at Xcaret Destination - All Inclusive have a waterslide?

No, there is no waterslide at Occidental at Xcaret Destination - All Inclusive, but Xenses Park is a short 15-minute walk away.

What luxury perks are available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools and a sauna. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Occidental at Xcaret Destination - All Inclusive a romantic place to stay?

A private beach and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental at Xcaret Destination - All Inclusive.

Is Occidental at Xcaret Destination - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Occidental at Xcaret Destination - All Inclusive is a hit with families.

Does Occidental at Xcaret Destination - All Inclusive serve breakfast?

Yeah, our visitors give high marks to the free buffet breakfast here! Served daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Occidental at Xcaret Destination - All Inclusive?

No, Occidental at Xcaret Destination - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental at Xcaret Destination - All Inclusive?

Yep, you can grab a meal at Occidental at Xcaret Destination - All Inclusive's onsite restaurant that serves seafood.

What time are check-in & check-out at Occidental at Xcaret Destination - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

No, pets and service animals are not allowed.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2601 out of 5027 reviews
Rating 8 - Good. 1145 out of 5027 reviews
Rating 6 - Okay. 688 out of 5027 reviews
Rating 4 - Poor. 328 out of 5027 reviews
Rating 2 - Terrible. 265 out of 5027 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Melissa Maura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options should get a little better and have more options of food for example as simple as white rice everything else was good
Stayed 3 nights in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Jul 2025

2/10 Terrible

ARIANNA

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Teddy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Roni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED the resort. The pools were awesome food beverages all inclusive was pretty good. The stuff was amazing. The rooms could’ve been a little better. Better beds and bathrooms.
Stayed 4 nights in Jul 2025

4/10 Poor

Brandon

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Property is beautiful and the grounds are well maintained. The food was terrible. The ala cart was mediocre at best. The air conditioning was struggling and the room was warm to hot most of the week. The resort lost power a couple id times. This resort is marketed as a 4 star resort. In my opinion it may have been a 4 star in the past but my experience was closer to a 2. Would not recommend.
Stayed 7 nights in Jul 2025

8/10 Good

Edgar Burga

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2025

6/10 Okay

Moises, Manalapan

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok going through Expedia but you are treating like a third person the hotel will not take care of any problems because you went thur Expedia we had problem from from the get go everything with Expedia the hotel has nothing to do with it the food was ok nothing to write home about the staff I mean the worker who bust there butt for you they were great we had a blackout the day before we left I would rate the whole trip a 5. But the people a 10 this will be the last time I book anything from you guys the run around you gave me was crazy I talk to 3-4 people and no one gave me an answer to my problem I was taught customer first not in this case I also had one supervise tell me that everything that was recorded was delete but aren't you suppose to keep all recording like you say in the begin of all phone conversations this call is being recorded bad business on your part thank you have a great day
Stayed 6 nights in Jul 2025

2/10 Terrible

Grace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside was pretty. Lots of animals. Rooms were old and had smell. I was smoked to another room which had a band aid on the pillow as I went to lay down. So the staff are not cleaning. My first room had no towels. You have to buy your own conditioner. Restaurants- they tell you to reserve when you get there but you can only reserve two. The rest I was told I could not use only the buffet. Until or second to last sat I found out by another staff we could eat without reservations at the pizza one and pacos tacos.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Mno
Stayed 4 nights in Jun 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
The cordial service! Always ready to help with directions where to go and of course HONESTY!! I left the safe box open, when i came back I got scared and housekeeping didn’t touch anything everything was left the same way when I left I went and I gave a hug to the girl who cleaned my room
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very welcoming and provides excellent service
Stayed 8 nights in Jul 2025

10/10 Excellent

Bailey

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities
Great service and vibes
Stayed 4 nights in May 2025

10/10 Excellent

DAVID

Stayed 5 nights in Jul 2025

8/10 Good

Mariela

Liked: Staff & service, amenities
Grounds were beautiful with lush green vegetation, animals roaming (monkeys, deer, birds, lizards), ruins, large pools, small beach. Dinning options were good at a la carte restaurants. We made reservations as soon as we arrived and were able to dine at Hacienda, Steak house, Los Olivos and Oriental restaurant. We all enjoyed pur meals there. Our family enjoyed the pizza at la Piazza and tacos at Pacos Tacos. It is convinient to Xcaret park, about 3 minute walk, 2 different entrances (one in the El Rio shops and the other near the Beach Club buffet) We enjoyed breakfast and lunch at Beach club because you can see beach and ocean from there. Staff is friendly. Bring dollars for tipping. Drinks were ok. We did not enjoy lack of fresh juices for mimosas and some mixed drinks, so we drank wine and beer instead. Overall this was a great hotel for our family of 4, ( 10 yr old and 16 yr old kids).
Stayed 10 nights in Jul 2025

10/10 Excellent

Ana

Stayed 5 nights in Jul 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing people and very polite
Stayed 4 nights in Jul 2025

10/10 Excellent

Md Juwel, Elmhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Very good .
Stayed 4 nights in Jul 2025

8/10 Good

Silva-Stein, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Great food
Stayed 6 nights in Jun 2025

8/10 Good

Allyson

Liked: Staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Dale

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great landscaping and loved the animals running around the resort. Easy walking access to Xcaret.
Stayed 4 nights in Jul 2025

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: beautiful manmade beach that allows the sea water with no seaweed! Also have a natural pool that is shallow and adults only- amazing. Clean rooms, good food, good entertainment. Nice wildlife, && many pools. Pizza and taco places are so good! Cons: not the easiest to make reservations for dinner. It was my daughter’s 18th && I let them know. But nothing was done to the room for her. We got upgraded, but the room was so much smaller on the ground level. The staff was not the most pleasant, and it was very hard to get good service. The reception area always was short-staffed, and we were not given a full layout of the property or a map to navigate around. Overall a nice hotel though, no huge complaints
Stayed 3 nights in Jul 2025

6/10 Okay

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2025

8/10 Good

martin

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not receive the VIP upgrade or benefits, we’re not even offered
Stayed 7 nights in Jul 2025