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Occidental at Xcaret Destination - All Inclusive

Property class: 4

Photo gallery for Occidental at Xcaret Destination - All Inclusive

An aerial view of a resort with a central circular pool, surrounded by palm trees and a beach area.
Property video
A hotel lobby with a high ceiling, a central water feature, and potted plants along the walls.
A couple holding hands in a clear turquoise pool with a white building and thatched roof structure in the background.
A beach resort with a pool, lounge chairs, palm trees, and a thatched-roof building.

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
The current price is NZ$405
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Royal Suite (Level)

A hotel room with a large bed, two bedside tables, a nightstand, a wall-mounted lamp, and a framed floral artwork above the bed.

Royal Suite (Level)

8.6 out of 10
Excellent
(21 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Studio Suite

A modern hotel room with a bed, a sofa, a nightstand with a lamp, and a ceiling fan.

Junior Studio Suite

8.0 out of 10
Very good
(56 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

A hotel room with a large bed, a ceiling fan, a desk, a chair, a nightstand, a lamp, a painting, and a view of the outdoors.

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

A hotel room with two single beds, a desk with a lamp, a chair, a ceiling fan, and a door leading to another room.

Deluxe Room (Concierge)

7.8 out of 10
Good
(67 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

A couple in bed with a dark wood headboard, white bedding, and bedside lamps.

Deluxe Room

8.0 out of 10
Very good
(463 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with two beds, a ceiling fan, a balcony with a view, and a desk with a lamp.

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(46 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with two beds, a ceiling fan, a balcony with a view, and a desk with a lamp.

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with a large bed, a bench, a nightstand, and a wall-mounted lamp.

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with a large bed, a desk with a chair, a television, a ceiling fan, and a window with curtains.

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

A hotel room with two beds, a ceiling fan, a TV, and a view of the outdoors.

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Occidental at Xcaret Destination - All Inclusive. Within a 30-minute stroll, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Highlights at this beachfront property include 11 restaurants, 7 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The theme restaurant, El Pescador, serves seafood and is open for dinner. With 2 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 2 outdoor tennis courts, free water park and nightclub plus access to mini golf. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Cenote Santa Cruz - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xcaret Eco Theme Park - 19 min walk - 1.6 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Río Secreto - 4 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬12 min drive
  • Turquesa
  • ‪Cupcake Cafe - ‬9 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min drive
  • ‪Riviera Maya Sandos Restaurant - ‬9 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Locker space
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No lift

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

What is the cancellation policy at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 31 Aug 2026 start from NZ$405, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental at Xcaret Destination - All Inclusive?

Yep, Occidental at Xcaret Destination - All Inclusive has a free self car park.

Are there any beaches close to Occidental at Xcaret Destination - All Inclusive?

The closest beach to Occidental at Xcaret Destination - All Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Occidental at Xcaret Destination - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yep, and guests love it! Occidental at Xcaret Destination - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Occidental at Xcaret Destination - All Inclusive have a waterslide?

No, there is no waterslide at Occidental at Xcaret Destination - All Inclusive, but Xenses Park is a short 15-minute walk away.

What luxury perks are available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive features a private beach, 2 poolside bars and 7 outdoor pools. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Occidental at Xcaret Destination - All Inclusive a romantic place to stay?

A private beach and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental at Xcaret Destination - All Inclusive.

Is Occidental at Xcaret Destination - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Occidental at Xcaret Destination - All Inclusive is a hit with families.

Does Occidental at Xcaret Destination - All Inclusive serve breakfast?

Yeah, our visitors give high marks to the free buffet breakfast here! Served daily from 7:00 AM to 11:30 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Occidental at Xcaret Destination - All Inclusive?

No, Occidental at Xcaret Destination - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental at Xcaret Destination - All Inclusive?

Relax with a coldie at the 2 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at Occidental at Xcaret Destination - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

No, pets are not allowed.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3043 out of 5673 reviews
Rating 8 - Good. 1268 out of 5673 reviews
Rating 6 - Okay. 758 out of 5673 reviews
Rating 4 - Poor. 325 out of 5673 reviews
Rating 2 - Terrible. 279 out of 5673 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Zorayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with family
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Set

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, staff was awesome. Beautiful area. Absolutely loved our visit.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and we enjoyed all the restaurants and amenities!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel !!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Deborah Enck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Scott Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond great awesome resort
Stayed 9 nights in Apr 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food , most staff was super helpful and friendly. Resort is in a great location and grounds are well maintained
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. They were very on point with gluten-free options
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort surrounded by beauty everywhere you look.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with lots of food options.
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Leina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resorts.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Carmen

Liked: Cleanliness, staff & service, amenities
Nice stay but the food was 7/10. Only stayed here to enjoy Xcaret Park but I’ve had better experiences in other resorts
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family friendly
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, clean, and staff is very friendly
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Lissa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and helpful. Family friendly resort.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing, comfortable and clean. Staff were very nice, friendly and helpful. Breakfast was delicious all restaurant food was great and tasty. Amazing to take family and kids to this place, spa services were amazing.
They had a beautiful deer we could see it very close and not scare at us.
Breakfast was delicious fruit and bread included with a glass of orange juice.
Beautiful parakeet all over the entry lobby.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Salvador Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and environment.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for giving us a unique vacation.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Rita

Liked: Cleanliness
The hotel was exceptionally clean
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and resort One day they did not clean up the room but other than that excellent option! Good was really good and have many places to go
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time at this location and still love it! The staff is so friendly and the resort feels like home away from home.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite resort in Mexico, amazing grounds and great experience interacting with the animals. My kids only want to stay here!
Stayed 2 nights in Dec 2025