75.0% Based on 17969 reviews TripAdvisor Traveller Rating 4 out of 5

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Hotel Description

An all-inclusive stay in Playa del Carmen awaits you at Occidental at Xcaret Destination - All Inclusive. You'll be 0.8 km (0.5 mi) from Xplor Theme Park and 2 km (1.3 mi) from Xcaret Eco Theme Park. Highlights at this beachfront resort include 11 restaurants, 5 outdoor swimming pools and a full-service spa.

You can enjoy LED TVs with cable channels, and all 765 rooms feature WiFi, coffee/tea makers and free bottled water. Nice touches to enhance your stay include free toiletries and premium bedding. Ceiling fans, safes and hairdryers are also available.

A relaxing visit to The Spa can include deep-tissue massages and hot stone massages along with access to the sauna. The buffet restaurant, Le buffet, serves international cuisine and is open for breakfast, lunch and dinner. With 10 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the 2 outdoor tennis courts, free kids' club and fitness centre. Plus you'll find WiFi in public areas, a kids' swimming pool and a coffee shop/café. Free full breakfast is available daily between 7:00 AM and 11:30 AM. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 15-minute drive of this 4-star Playa del Carmen resort include Quinta Avenida and Playa del Carmen Main Beach.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$259* Per night/room 20 Sep. - 21 Sep.

Deluxe Room Concierge 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room 1AD Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room Unlimited XCARET Entrance and Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Level Luxury Room Unlimited XCARET Xperience

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room 1AD

Bed Count 1 King Bed Maximum Occupancy 1 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend out of 17969 reviews


About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorised water sports included
  • On-site live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Occidental at Xcaret Destination - All Inclusive offers its guests a full-service spa, 5 the outdoor swimming pools, outdoor tennis courts, and a fitness centre. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, A beach bar, and A swim-up bar. Free breakfast is available daily. WiFi is available in public spaces for a fee. You'll find a business centre on site. A kid's pool, a terrace, and a free kid's club are also featured at the eco-friendly Occidental at Xcaret Destination - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 765 guestrooms or units
  • 11 dining venues
  • 10 bars or lounges
  • Built in 2016
  • Full breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Playground on site
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Free self parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (63.5 km / 39.5 mi)
  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Playa del Carmen resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in December 2016.

  • Separate bedroom
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM.

Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sonora Grill – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.

Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Number of treatment rooms 1
  • Minimum age to access spa is 18
  • Sports massage
  • Massages on beach

Hotel Policies


  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • Debit cards not accepted
  • 24-hour check-in


This property charges a mandatory environmental fee of MXN 20 per accommodation per night. For more details, please contact the property using the number provided on the booking confirmation email.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.