See all properties
Save

The Fives Beach Hotel - Á la Carte All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools

Photo gallery for The Fives Beach Hotel - Á la Carte All Inclusive

7 outdoor pools, pool umbrellas, pool loungers
1 bedroom, premium bedding, pillow-top beds, free minibar items
Lobby
Coffee/tea maker
Gazebo

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
The current price is NZ$580
includes taxes & fees
18 May - 19 May

Explore the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Quinta Avenida
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
Pillow-top bed
  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

LCD TV, DVD player, iPod dock

Two Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
2 bedrooms
Pillow-top bed
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, free minibar items

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LCD TV
Separate bedroom
Pillow-top bed
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Minibar (some free items)
LCD TV
Separate bedroom
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
Pillow-top bed
  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

LCD TV, DVD player, iPod dock

One Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Minibar (some free items)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

LCD TV, DVD player, iPod dock

Two Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Minibar (some free items)
LCD TV
  • 107 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

You may also like

Ad
Aerial view

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Riviera Maya
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 816 reviews
The price is NZ$718
includes taxes & fees
26 May - 27 May
Hyatt Zilara Riviera Maya Adults Only All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Fives Beach Hotel - Á la Carte All Inclusive. You'll be 2.7 km (1.7 mi) from Gran Coyote Golf and 3.4 km (2.1 mi) from Punta Esmeralda Beach. Highlights at this all-inclusive property include 10 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, SEA OLIVE, is open for lunch and dinner. With 3 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Business travelers can take advantage of a meeting room and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and an outdoor tennis court. There's also valet parking, along with the convenience of a shopping centre shuttle. .Sights within a 10-minute drive of this 4.5-property class The Fives property include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Gran Coyote Golf - 4 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 5.0 km
  • Quinta Avenida - 9 min drive - 8.5 km
  • Punta Esmeralda Beach - 10 min drive - 7.0 km
  • Playa del Carmen Main Beach - 18 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬14 min walk
  • ‪Piano Bar - ‬4 min drive
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

The Fives Beach Hotel - Á la Carte All Inclusive

Luxury property on the beach, with 7 outdoor pools
The Fives Beach Hotel - Á la Carte All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with umbrellas, sunloungers, and beach club on site (surcharge). At The Fives Beach Hotel - Á la Carte All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 662 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • 1 conference room
The Fives Beach Hotel - Á la Carte All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,791 reviews
The price is NZ$518
includes taxes & fees
14 June - 15 June
The Royal Haciendas All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Arcade/game room
  • Beach club
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Fives Beach Hotel - Á la Carte All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

What is the cancellation policy at The Fives Beach Hotel - Á la Carte All Inclusive?

The Fives Beach Hotel - Á la Carte All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Fives Beach Hotel - Á la Carte All Inclusive?

As of 14 May 2025, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel - Á la Carte All Inclusive on 18 May 2025 start from NZ$580.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Fives Beach Hotel - Á la Carte All Inclusive?

Yep, The Fives Beach Hotel - Á la Carte All Inclusive has a self car park for USD 10 per night.

Are there any beaches close to The Fives Beach Hotel - Á la Carte All Inclusive?

Yep, The Fives Beach Hotel - Á la Carte All Inclusive is a short 9-minute walk from Playa Xcalacoco. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at The Fives Beach Hotel - Á la Carte All Inclusive?

Yep, there is an onsite spa at The Fives Beach Hotel - Á la Carte All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Fives Beach Hotel - Á la Carte All Inclusive have a pool?

The Fives Beach Hotel - Á la Carte All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at The Fives Beach Hotel - Á la Carte All Inclusive?

The Fives Beach Hotel - Á la Carte All Inclusive features 3 poolside bars, 7 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes The Fives Beach Hotel - Á la Carte All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Fives Beach Hotel - Á la Carte All Inclusive.

Is The Fives Beach Hotel - Á la Carte All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that The Fives Beach Hotel - Á la Carte All Inclusive is a hit with families.

Is there a free airport shuttle available at The Fives Beach Hotel - Á la Carte All Inclusive?

No, The Fives Beach Hotel - Á la Carte All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Fives Beach Hotel - Á la Carte All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at The Fives Beach Hotel - Á la Carte All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Fives Beach Hotel - Á la Carte All Inclusive?

No, pets and service animals are not allowed.

The Fives Beach Hotel - Á la Carte All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1006 reviews
Rating 8 - Good. 234 out of 1006 reviews
Rating 6 - Okay. 121 out of 1006 reviews
Rating 4 - Poor. 75 out of 1006 reviews
Rating 2 - Terrible. 75 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DONT STAY HERE!!!

This was the worst trip I’ve ever been on in my life. It was a girls trip with my sisters and we were robbed and then harassed! I waiting until I was back home to write this review because Paula told me if I left a review I would be arrested in Mexico!! Honestly Paula does not need to be working there because she does not make that place any better. I wouldn’t allow my dog to stay there!!! PLEASE STAY FAR AWAY! They stole my sister items out of the room and then returned them once we went out that night!
Stayed 3 nights in Jan 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, beach, property was excellent! Lots of food options. Service was great. Had some entertainment at night but was lacking during the day at the pool and beach. Need to change the music they play during the day at the pool/ beach.
Stayed 5 nights in Jan 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in rooms. Very limited dining. My whole family got sick. Nobody cared when u mentioned concerns. Room keys stopped working several times during stay. We ate the same thing for 3 days due to no other food options but room service. Long walk to the beach. Had to pay for seating at beach.
Stayed 7 nights in Jan 2025

2/10 Terrible

Victor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Hotel and the staff on the actual property that helped with food and cleanliness was good this was my second time back to this hotel since the first time wen great as well . The main problem I had with this last visit was my transportation that was supposed to be provided by the hotel since I paid for the package of transportation for arrival and departure to the hotel with the lady of the name Sarahi Camargo, I was provided with the arrival transportation but when it came the time to leave they never provided transportation for the departure to the airport and since she never provided for the time I gave her I had to pay again even more for a taxi last minute to take me to the airport. Then once I contacted her after my trip was over for atleast a refund of the transportation, she sent me a fake refund receipt and I never received my refund. Therefore since I was very disappointed in how I was treated by her me and my fiancée don’t think we will be returning in May for our honeymoon
Stayed 4 nights in Oct 2024

10/10 Excellent

naieshia

Stayed 4 nights in Jan 2025

6/10 Okay

Taaqua

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We came to the Fives Beach and residences with our children and grandchildren. The dining experience every evening especially was extremely inconvenient. It is a family oriented all inclusive resort and we expected more efficient dining experience and choices. Not able to reserve in advance and the wait sometimes was between 1-2 hours. Inconvenient for anyone.. the staff was friendly.
Stayed 7 nights in Jan 2025

8/10 Good

Mary Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Eric at the front desk outside was amazing!
Stayed 3 nights in Jan 2025

6/10 Okay

Julio C, Rialto

Travelled with family and small children
Liked: Cleanliness, staff & service
The Place was quite but had plumbing issues with the jacuzzi drain not working properly and holding water.
Stayed 4 nights in Jan 2025

8/10 Good

Elisabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areas verdes, personal amables, albercas, area de playa, excelente! Lo que no me gustó es que para la cena no habia tantos restaurantes disponibles o la espera era larga.
Stayed 7 nights in Jan 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time my boyfriend and I went to this resort and we definitely would go back again. The staff was amazing. The food was great and there were so many options. Their evening events were also really great and there was always something new and fun to do. We loved the infinity pool by the beach best of both worlds. We highly recommend you taking the Mexican cooking class at Casa de Rosa. And the staff was really wonderful at all aspects of the resort. Our room was really nice. it was a swim up room so there was a little bit of a musty smell to it but that’s expected when you’re connected to water. All at all it’s a great resort and we definitely will be going back
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great week spent at this resort. Staff was friendly and helpful. Restaurants were good but very busy so long waits at time to eat. We were never able to eat a the Italian restaurant because what times were too long. Other than that, an amazing week at the resort. We stayed in a three bedroom penthouse which was perfect for our family. Gym was well equipped, 24 hours.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jason L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 8 nights in Dec 2024

10/10 Excellent

Hyunho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

HYEONG

Stayed 2 nights in Nov 2024

10/10 Excellent

Nicolas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing place for an amazing time. Problems: 1. Manager promise to contact soon after end of trip, did not Hape 2. Had to kill 4 medium sized spiders 3. The hotel is an oasis walking outside is dangerous. Said by by the people in the hotel and felt when walking.
Stayed 10 nights in Sep 2024

10/10 Excellent

Manny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time here and I love it. Can’t wait for the next one. I would like to try other resorts as well but this one is absolutely enjoyable. Staff is awesome
Stayed 7 nights in Nov 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After making a reservation at the Fives months ago, and checking in online 48 hours prior, we show up and were told that the resort is "overbooked" and that we will be moved to their sister resort Generations Maya Riviera. The concierge left us with his email and told us that we could return in four days if we didn't like Generations and we would be compensated for how ever many nights we didn't get to stay at the Fives Resort for a future stay. Victor Quintana never responded to our emails and when we tried to calling back to confirm that we could return for the last few days of our trip the resort said that they were still overbooked and that we couldn't come back. We asked if we could talk a manager and were hung-up on. We called again and were told that they don't have managers there. We contacted Expedia for assistance with reaching out to the resort to at least get the compensation that we were promised and the resort told them that they have a no refund policy and there was nothing they were willing to offer us. We ended up paying full price for the Fives but stayed at a lesser resort that was farther away from everything we had planned to do so it ended up costing even more time and money. We are extremely dissatisfied with the customer service at the Fives. Its disappointing to have spent several days researching resorts in the area to plan our trip only to be relocated upon arrival.
Stayed 7 nights in Dec 2024

6/10 Okay

Laura

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is beautiful with lots of nature and wildlife around and direct beach access, there are A LOT of inconveniences here. Firstly, the resort is decently spread out, so be prepared to walk long distances for everything. There is a golf cart service, but the carts are far and few between. Pretty much everyone in our group had sore feet or blisters by the end of our four night stay. I think the worst part about our stay was not being able to get food at any hour. While there are multiple food options, every time we wanted to eat, everything is closed. Like literally right now it’s 1pm, pretty normal lunch hours, and everything including the buffet is closed??? Like what??? As soon as the dinner restaurants open, there are lines out the door to get on the list because if you don’t get your name down, it’s like a 1.5 to 2 hour wait to get in! There are beach food options, but with all the nice restaurants they advertised, it’s disappointing to have to walk 20 minutes to get down to the beach for another burger because that’s all that is available. We ended up having to do room service one night and had to wait over 2 hours to get our cold, cafeteria quality food. The taco stand that they put up in the central hangout location is worth staying up for though! Bars also closed at weird hours too. We never really got the flow of things here I guess. Our room was clean, but very basic. Our shower leaked all the way to the door of our room, though, so not ideal
Stayed 4 nights in Dec 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was lacking at the pool. They offered a lot of sale speeches but didn’t even tell me I had epic benefit package. It took us an entire stay for them to fix our TVs. Service needs to improve and not everything be self service. Either add more staff or figure out what is lacking. All restaurants had really good food which is always hard to say for an all inclusive. The amenities offered different things for everyone from little kids to adults.
Stayed 2 nights in Nov 2024

6/10 Okay

Vilma

Travelled with group
Liked: Cleanliness, staff & service
Very friendly staff but they need clearer instructions for dining. Also the room’s shower did not work properly. Beach staff were wonderful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a room update which meant a stay in their new all adults only hotel which was still connected to the previous hotel I booked. We received all the amenities and more. Top food and top liquor! Room service at anytime. Pool service as well, thank you Lucas!
Stayed 4 nights in Oct 2024

10/10 Excellent

Deanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the beachfront part were amazing. My husband got sick and they took care of us and we’re so helpful. They all It was great.
Stayed 6 nights in Nov 2024