Ocean Riviera Paradise All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
11 restaurants, breakfast, lunch, dinner served; French cuisine
View from property
Eden Junior Suite Ocean View  | Beach/ocean view
Outdoor wedding area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Housekeeping
The current price is NZ$451
includes taxes & fees
13 Oct - 14 Oct

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪9 min walk‬
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

Junior Room, Pool View (suite)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Free bottled water
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Suite (Eden Master Suite Rooftop)

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Hairdryer
Bathrobes
  • 186 sq m
  • Ocean view
  • Sleeps 3

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Bathrobes
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Room, Non Smoking, Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Privilege Junior Suite Pool View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Bathrobes
Free bottled water
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Garden view

8.4 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hairdryer
Free bottled water
Coffee/tea maker
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privilege Junior Suite Garden View

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Bathrobes
Free bottled water
  • 57 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

PRIVILEGE MASTER SUITE SWIM UP

Highlights

Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Sofa bed - king
Ceiling fan
  • 115 sq m
  • Sleeps 3

Daisy Junior Suite Pool View

8.0 out of 10
Very good
(32 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Free bottled water
Coffee/tea maker
Satellite channels
  • 57 sq m
  • Sleeps 4

Privilege Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Free bottled water
Coffee/tea maker
  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

Eden Junior Suite with Jacuzzi

7.6 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hairdryer
Free bottled water
Coffee/tea maker
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Privilege Junior Suite Rooftop

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Bathrobes
Free bottled water
  • 135 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Junior Suite (Eden Junior Suite Rooftop)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Hairdryer
Free bottled water
Coffee/tea maker
  • 135 sq m
  • Sleeps 3

Privilege Junior Suite Rooftop Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hairdryer
Bathrobes
Free bottled water
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Swim Up

8.0 out of 10
Very good
(15 reviews)

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Hairdryer
Free bottled water
  • 57 sq m
  • Sleeps 3

Eden Junior Suite Pool View

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Hairdryer
Free bottled water
Coffee/tea maker
  • 57 sq m
  • Sleeps 4

Eden Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hairdryer
Bathrobes
  • 116 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Eden Junior Suite Rooftop Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hairdryer
Free bottled water
Coffee/tea maker
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Ocean View

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Free bottled water
Coffee/tea maker
Satellite channels
  • 57 sq m
  • Ocean view
  • Sleeps 4

Standard Room, Non Smoking

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

Daisy Junior Suite Garden View

8.2 out of 10
Very good
(94 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hairdryer
Free bottled water
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite Standard

8.2 out of 10
Very good
(107 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hairdryer
Free bottled water
Coffee/tea maker
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Ocean Riviera Paradise All Inclusive. Within just a 15-minute stroll, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Highlights at this beachfront property include 11 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Despacio can include hot stone massages and Swedish massages along with facials, body treatments and reflexology. The bistro, Blue Moon, serves French cuisine and is open for dinner. With 5 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the 3 outdoor tennis courts, free water park and nightclub. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free children's club. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Playa del Carmen property include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.8 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 4.6 km
  • Playa del Carmen Main Beach - 9 min drive - 8.4 km
  • Punta Esmeralda Beach - 11 min drive - 3.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Restaurante Hacienda - ‬18 min walk
  • ‪Privilege Lounge - ‬15 min walk
  • ‪Grand Sunset Princess swimup bar - ‬19 min walk
  • ‪Mike’s Coffee - ‬19 min walk

About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Some rates at Ocean Riviera Paradise All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

  • 782 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 5 bars by the pool
  • 4 swim-up bars
  • 10 bars or lounges
  • Conference rooms
  • Built in 2016
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Frequently asked questions

What is the cancellation policy at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Riviera Paradise All Inclusive?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Ocean Riviera Paradise All Inclusive on 13 Oct 2025 start from NZ$451.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Riviera Paradise All Inclusive?

Yep, Ocean Riviera Paradise All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Ocean Riviera Paradise All Inclusive?

Yep, Ocean Riviera Paradise All Inclusive is a short 9-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Ocean Riviera Paradise All Inclusive?

Yep, Despacio is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Thai massages.

Does Ocean Riviera Paradise All Inclusive have a pool?

Yep, and guests love it! Ocean Riviera Paradise All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive features 5 poolside bars, 5 outdoor pools and a full-service spa.

Is Ocean Riviera Paradise All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Ocean Riviera Paradise All Inclusive is a hit with families.

Is there a free airport shuttle available at Ocean Riviera Paradise All Inclusive?

No, Ocean Riviera Paradise All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Riviera Paradise All Inclusive?

Relax with a coldie at the 5 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Ocean Riviera Paradise All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean Riviera Paradise All Inclusive?

No, pets are not allowed.

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1302 out of 2558 reviews
Rating 8 - Good. 636 out of 2558 reviews
Rating 6 - Okay. 331 out of 2558 reviews
Rating 4 - Poor. 150 out of 2558 reviews
Rating 2 - Terrible. 139 out of 2558 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

rebecca

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My family and I will never go back to this resort. Staff members were not on the same page. No one gave us the same or correct information. They did not seem to have information or even know whom to correctly direct us to. It was a lot of time wasted time booking reservations and a lot of back and forth. They direct you to use the app, but if wifi is not great. The app won't work. They were not friendly at all and seemed to be annoyed whenever asked a question. The resort is still under construction; therefore, active construction work was going on during the day. The pools were not thoroughly cleaned daily. It wasn't the cleanest nor the most visually appealing; however, all those issues can be overlooked if their staff were friendly. Since they were not, the experience was not great and I won't recommend this location/ resort to anyone.
Stayed 5 nights in Jun 2025

8/10 Good

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

2/10 Terrible

Hunter

Stayed 7 nights in Jun 2025

10/10 Excellent

Carla Ivanis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed in an all inclusive resort and this resort did not disappoint for being my first. The staff were super friendly and very welcoming. The food options are awesome from the breakfast to the lunch to the dinner choices just a variety of food. Every day they had an activity calendar with a lot of things to do. I did not get to explore the entire resort but I definitely will be back to explore the rest of the resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Bobbie Jo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My girls and I just got back from a wonderful 5 day stay. First time my daughters traveled out of the country so wanted somewhere that would be fun, safe and entertaining. We had a blast! We loved all of the food options. We ate at the Italian, Mexican, Steak house, Ocean Burger and the restaurant by the beach. The buffet was the best buffet of any all-inclusive that I have stayed at. So many food options. Mikes Coffee was great, and we loved the ice-cream shop and the cones at Ocean Burger. We enjoyed the pools although were disappointed to find our towels missing one day when we ran down to see the monkeys. Luckily, we were able to get new towels, but it was disappointing that somebody would move them and of course there were no chairs left for us to sit at when we returned. The staff at the resort were great. Most of them greeted us with a smile and were happy to serve. There were a few that chose to ignore us at the bar but maybe that was unintentional. The tram is a great way to get from one end of the resort to the other. I loved the walk but there were days that our legs were just too tired. The beach was disappointing with all of the seaweed and the smell but that obviously is no fault of the resort. The room was clean, always stocked and air conditioning was great. We booked a tour with the man in the lobby, and he was so helpful! We enjoyed the America Dance Show. Wish we would have tried to see other shows. It was fun seeing all of the animals on the property.
Stayed 4 nights in Jun 2025

10/10 Excellent

AJ Marie

nice!
Stayed 3 nights in Jun 2025

6/10 Okay

Joannah Fariva

Travelled with family
hope theres more restaurants non reserve, most food are too salty.
Stayed 4 nights in Jun 2025

10/10 Excellent

Khairunnisa

Liked: Cleanliness, amenities, property conditions & facilities
Stay was amazing ,just beach was fill with seaweed .
Stayed 3 nights in Jun 2025

10/10 Excellent

Hernando

Stayed 7 nights in Jun 2025

10/10 Excellent

Liliana I Vargas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
ustedes hicieron que mis vacaciones fueran increibles con sus attenciones y buenos servicios me hicieron sentir muy especial, Rosa estuvo incredible y todo el staff es muy amigable, gracias por estas increibles vacaciones
Stayed 4 nights in Jun 2025

6/10 Okay

Dayana

Disliked: Amenities
Stayed 6 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 6 nights in Jun 2025

10/10 Excellent

Gladys ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like people letting kid's run around.
Stayed 7 nights in Jun 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Property was nice and the whole staff was great!
Stayed 5 nights in Jun 2025

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and from the time we arrived to the time we left the staff was so friendly and amazing. Lily was our butler and made the week incredible for us! She always made sure we felt taken care of and gave us wonderful recommendations! We will definitely be coming back!
Stayed 7 nights in Jun 2025

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness
The property is average
Stayed 5 nights in Jun 2025

8/10 Good

Yesenia Marin, Kenosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Sherry, Hawkins

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Okay place but newer more up to date places.
Stayed 5 nights in Jun 2025

6/10 Okay

DAT

Liked: Staff & service, amenities
Small resort
Stayed 5 nights in Jun 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was really great, there was seaweed but I knew there was since it’s the time of the season but other than that it was all great, swim up bars was the best part.
Stayed 5 nights in Jun 2025

4/10 Poor

Colby Derrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Just stayed here and got food poisoning on the 2nd night which ruined my 8 day stay, plumbing water leaked all into the closet onto my clothes, tub outside wasn’t cleaned, staff wasn’t friendly, limited access without “privilege”, no patio cushions on our furniture, booked a reservation for the Sakura restaurant and got turned away until we came back with reservation receipt, buffet food not good, and it’s the only place to eat breakfast, beach full of seaweed and nearby pool stunk from it, hotel staff constantly nagging you to buy photo and spa sessions, literally couldn’t sit in peace. I’ve spent far less for far better experience, literally bleeding out of my butt the whole trip, you’d think tipping hundreds of dollars throughout the week we’d get better service. Stay away, couldn’t warn you enough!
Stayed 8 nights in Jun 2025

2/10 Terrible

Mina Youssef, Brentwood

Disliked: Staff & service, amenities, property conditions & facilities
The worst resort we ever been to in Cancun.
Stayed 5 nights in Jun 2025

8/10 Good

rui

Travelled with family
Liked: Cleanliness, staff & service, amenities
Usually we stay at a swimup from but this time we got a jacuzzi suite Big mistake
Stayed 6 nights in Jun 2025

6/10 Okay

Lilit, San Francisco

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The pool was crowded and not clean, which caused my kids to refuse to go in. At the buffet, staff were serving pasta and fruits with their hands; I expected them to use gloves instead. The only thing we enjoyed was the shows; we really looked forward to the performances every night.
Stayed 10 nights in Jun 2025

6/10 Okay

Crystal, Bell Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025