Sandos Caracol Eco Resort - All Inclusive (Playa del Carmen, MEX): Reviews & Deals

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Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf

Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Popular amenities

Hot tub
All-inclusive
Breakfast included
Bar
Pool

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪12 min walk‬
Gran Coyote Golf
‪8 min drive‬
Quinta Avenida
‪13 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪46 min drive‬

Room options

Eco Family Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout curtains

Ceiling fan

Separate bedroom

41 sq m
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Eco Family Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout curtains

Ceiling fan

Hairdryer

29.8 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

Private bathroom

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

62 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

41 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

Private bathroom

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

64 sq m
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

Sleeps 5
3 Single Beds and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

Sleeps 5
1 King Bed and 3 Single Beds

Suite Premium With Garden View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

Sleeps 4
2 Double Beds

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 2
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
1 Single Sofa Bed and 2 Queen Beds

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Eco Resort - All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to SPA SANDOS can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and 2 outdoor tennis courts. Additionally, you'll find a free water park, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

Playa Xcalacoco - 12 min walk - 1.0 km
Gran Coyote Golf - 8 min drive - 4.4 km
El Camaleón Mayakoba Golf Course - 10 min drive - 6.0 km
Quinta Avenida - 13 min drive - 9.5 km
Playa del Carmen Main Beach - 16 min drive - 5.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

‪The Fives Plaza - ‬19 min walk
‪La Laguna - ‬3 min walk
‪Marley Coffee - ‬19 min walk
‪Arezzo - ‬14 min walk
‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

9 dining venues

2 bars by the pool

9 bars or lounges

Conference rooms

Built in 2005

Buffet breakfast (free)

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

28 May - 29 May

Pool
All-inclusive
Spa
Free airport shuttle

includes taxes & fees

18 May - 19 May

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
9 bars/lounges
9 restaurants
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
3 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

3 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The water slides for adults at the on-site waterpark are temporarily closed.

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive has a free self car park.

Are there any beaches close to Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Eco Resort - All Inclusive?

Yep, SPA SANDOS is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Sandos Caracol Eco Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Eco Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Eco Resort - All Inclusive?

Sandos Caracol Eco Resort - All Inclusive features 2 poolside bars, 3 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Eco Resort - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Eco Resort - All Inclusive.

Is Sandos Caracol Eco Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Eco Resort - All Inclusive is a hit with families.

Does Sandos Caracol Eco Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Caracol Eco Resort - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Eco Resort - All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Eco Resort - All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Eco Resort - All Inclusive?

There is a golf course next to Sandos Caracol Eco Resort - All Inclusive.

Sandos Caracol Eco Resort - All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Nicole T

13 Feb 2025

Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Feb 2025

10/10 Excellent

Cristian

12 Feb 2025

Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Travelled with family and small children

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

After reading all the negative reviews, almost switched hotels. Honestly it wasn't bad at all. Staff were super friendly. Food wasn't 5 star but the buffet has options. Restaurants need to be booked but didn't have a problem doing that. I would recommend this resort to families more than anything. Water park was awesome. Kids had a blast

Stayed 5 nights in Jan 2025

6/10 Okay

Denis, Orleans

Travelled with partner

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

beautifull resort with cenotes and the food acceptable for Mexico resort. The bigest issue is to reserve restaurant you must do it on a daily basis at midnight if you are not Elite members, so basically a pain in the butt. Also there almost no beach. I do not recommend that resort for these reasons.

Stayed 7 nights in Feb 2025

2/10 Terrible

Christel, okotoks

9 Feb 2025

Stayed 3 nights in Feb 2025

8/10 Good

Sarah

Travelled with family and small children, Travelled with group

9 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, the cenotes and jungle are one of a kind. The pools are great though a bit busy at times and the beach is lovely (pack water shoes!). Only downfall was booking the a la cartes, but the food was good! Would go again!

Stayed 8 nights in Jan 2025

8/10 Good

ADAM

Travelled with partner

9 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Felt like I was in a jungle. Had an amazing time. Water park was lots of fun. Will definitely go back.

Stayed 7 nights in Feb 2025

10/10 Excellent

Aiden

9 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jan 2025

8/10 Good

Keely

8 Feb 2025

Liked: Cleanliness

Stayed 5 nights in Jan 2025

8/10 Good

Francisco, tizapan el alto

Travelled with partner

8 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa Lynn, Council Bluffs

7 Feb 2025

Stayed 5 nights in Feb 2025

8/10 Good

Erin Marie

Travelled with family and small children

6 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a lot of fun here, felt safe and enjoyed the variety of things to do. We were there for a week with another family and our young children. The bugs definitely come out at night and the animals can be food aggressive so you have to be careful not to let your kids hold food in some outdoor areas.

Stayed 7 nights in Jan 2025

10/10 Excellent

Bridgett, Beulaville

Travelled with family, Travelled with partner, Travelled with group

6 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was very friendly and resort clean.

Stayed 5 nights in Jan 2025

8/10 Good

Dominique

Travelled with family

5 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A good family resort. Lots of things for families to do and see. Water park, bike rides, tennis, pickle ball, paddle, cenote swimming and river snorkel. Wildlife at the resort is incredible. Grounds need some tending too. Public washrooms have doors that are broken, toilet seats missing, this was the case in all public rest rooms. The beach is very rocky with a small spot for swimming. Wouldn’t be so bad if you brought water shoes. Room we stayed in was updated and perfect for a family of four. This is not an unlimited à la carte resort so be prepared to eat at the buffet some evenings.

Stayed 7 nights in Jan 2025

6/10 Okay

Dana Ann

Travelled with family

5 Feb 2025

Liked: Cleanliness, amenities

Sandos eco resort has a lot of positives but also some negatives. Positives- jungle with lots of wild life, beach, cenote, water park, cleanliness, fun shows each night. Negatives- service, food, drinks, though I did enjoy some of it. The restaurant reservations were difficult to get and they told us we could only have three reservations during our 9 day stay. I would not stay at this resort again for the few negatives, since there are other all inclusive resorts in the area that offer much better service.

Stayed 8 nights in Jan 2025

10/10 Excellent

Kourtney

Travelled with family, Travelled with family and small children

4 Feb 2025

Liked: Cleanliness, staff & service, amenities

We loved this hotel as a family. Tons to do! Out of our 7 days, we never felt bored. We had no desire to leave the hotel because there was so much we could do on site. The only downside was no hot water in our room which made it extremely difficult with an infant and toddler. Beyond that, we loved our stay.

Stayed 7 nights in Jan 2025

10/10 Excellent

Sarah

3 Feb 2025

Stayed 7 nights in Jan 2025

8/10 Good

Tammie Christina

Travelled with partner

2 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely loved the property settled right in the jungle with lots of wildlife and nature. Rooms were ok, some of the buildings were a little tired but lovely overall

Stayed 7 nights in Jan 2025

8/10 Good

Ashley

31 Jan 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Dec 2024

10/10 Excellent

Karina Lynn

Travelled with family and small children

29 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a magical resort! It’s a great place for a family vacation. We loved seeing the monkeys, coatis, and iguanas. The cenotes and natural surroundings were the main reasons we chose this resort. All the restaurant options were fabulous! We especially loved the Japanese restaurant, El Tempo. One great benefit of booking through Expedia is that the hotel concierge will make three restaurant reservations for you. The weather wasn’t ideal for us, but we embraced it—snorkeling in the rain and even spotting a small stingray at the resort’s beach. Be sure to bring water shoes, and you’ll have no trouble walking on the rocky parts of the shore. The rooms were perfect for families, and the bunk beds were an incredible option! The staff were fabulous and so was the night time shows. What a gem of a place! We can’t wait to return!

Stayed 7 nights in Jan 2025

8/10 Good

Scott

Travelled with family

29 Jan 2025

Liked: Cleanliness, staff & service, amenities

Lots of wildlife roaming the resort. Right in the middle of the jungle. Only issue we had was with hot water in the room but when complained they took care of it.

Stayed 7 nights in Jan 2025

10/10 Excellent

Cassandra, Federal Way

Travelled with family, Travelled with family and small children, Travelled with group

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Jan 2025

8/10 Good

Clayton

27 Jan 2025

Liked: Cleanliness, staff & service

Stayed 7 nights in Jan 2025

10/10 Excellent

Charity

Travelled with group

27 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The customer service was outstanding.

Stayed 6 nights in Jan 2025

2/10 Terrible

Jerahmie

26 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The food was awful and they charged us more for our kids. This wasn’t the experience we expected at all!

Stayed 5 nights in Dec 2024

Sandos Caracol Eco Resort - All Inclusive

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Suite Superior With View

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About the area

Playa del Carmen