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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Property video
Reception
Restaurant
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool
The current price is NZ$384
includes taxes & fees
30 Sept - 1 Oct

Explore the area

View map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Quinta Avenida
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Ceiling fan
Blackout curtains
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Blackout curtains
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bedroom
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Separate bedroom
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
2 bedrooms
Ceiling fan
Blackout curtains
Private bathroom
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Premium With Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Superior With View

1 bedroom, free minibar, in-room safe, desk

Suite Superior With View

  • 41 sq m
  • Sleeps 5

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Nature Resort & Water Park All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Playa del Carmen Main Beach - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪La Toscana - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Restaurante Riviera - ‬6 min walk
  • ‪Las Máscaras - ‬4 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view

Sandos Playacar All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,391 reviews
The price is NZ$491
includes taxes & fees
4 Oct - 5 Oct
Sandos Playacar All Inclusive

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive has a free self car park.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on 30 Sept 2025 start from NZ$376.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Spa Sandos is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 poolside bars, 2 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Nature Resort & Water Park All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Nature Resort & Water Park All Inclusive.

Is Sandos Caracol Nature Resort & Water Park All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Nature Resort & Water Park All Inclusive is a hit with families.

Does Sandos Caracol Nature Resort & Water Park All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Nature Resort & Water Park All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Nature Resort & Water Park All Inclusive's 7 restaurants.

What time are check-in & check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

There is a golf course next to Sandos Caracol Nature Resort & Water Park All Inclusive.