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Sandos Caracol Nature Resort & Water Park All Inclusive

Where to?

Dates

May 2026

June 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Spa pool
All-inclusive
Parking included
Restaurant

includes taxes & fees

21 May - 22 May

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪6 min drive‬
Place, Quinta Avenida
‪12 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪52 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

Ocean view
39 sq m
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
62 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Eco Family Superior

Very good

Garden view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Eco Family Suite

Good

Garden view
41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Eco Family Penthouse

Excellent

Garden view
64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Superior Select Adults Only

Good

Garden view
39 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Very good

Garden view
41 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Penthouse Select Adults Only

Good

Garden view
62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior With View

41 sq m
Sleeps 5

Suite Premium with Garden View

Garden view
64 sq m
Sleeps 2

Suite Premium with Garden View

Garden view
64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium With Garden View

Garden view
64 sq m
Sleeps 5

Suite Premium with Garden View

Garden view
64 sq m
Sleeps 4

Suite Premium with Garden View

Garden view
64 sq m
Sleeps 4

Suite Premium With Garden View

Garden view
64 sq m
Sleeps 5

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Nature Resort & Water Park All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sandos can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Corasol property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 6 min drive - 3.2 km
Quinta Avenida - 12 min drive - 5.7 km
Maroma Beach - 22 min drive - 16.5 km
Xcaret Eco Theme Park - 26 min drive - 16.9 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Las Máscaras - ‬4 min walk
‪Bar L'Elefant - ‬1 min walk
‪Snack El nido - ‬2 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

7 dining venues

2 bars by the pool

9 bars or lounges

Built in 2005

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
Spa pool
All-inclusive
Spa

includes taxes & fees

28 May - 29 May

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Limited on-site self parking

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Renovations and closures

The following facilities or services will be unavailable from May 11 2026 to June 11 2026 (dates subject to change):

One of the dining venues

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

Property Registration Number 008-007-006283/2025

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive has a free self car park.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on 21 May 2026 start from NZ$458, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yep, Spa Sandos is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Sandos Caracol Nature Resort & Water Park All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive features 2 poolside bars, 2 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Nature Resort & Water Park All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Nature Resort & Water Park All Inclusive.

Is Sandos Caracol Nature Resort & Water Park All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Nature Resort & Water Park All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Nature Resort & Water Park All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Nature Resort & Water Park All Inclusive's 7 restaurants. One of the dining venues will be unavailable from May 11 2026 to June 11 2026 (dates subject to change).

What time are check-in & check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

There is a golf course next to Sandos Caracol Nature Resort & Water Park All Inclusive.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8/10 Good

Jonathan

13 Feb 2026

Liked: Cleanliness

Samantha, the Expedia concierge lady, was more than helpful. She assisted with all our needs, including towels, ala carte bookings and everything between. She was always cheerful and ready to help. The staff in general was very good, although the room steward didn’t keep our room amenities full(coffee, fruit or facial tissue).

Stayed 7 nights in Feb 2026

10/10 Excellent

JEFF

Travelled with family and small children

13 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Good food, friendly staff, great connection to nature. Any haters on hear saying otherwise have unreasonable standards or an axe to grind for some reason. Waterpark was fun for the kids, evening shows were good. Definitely reccomend the cutural fire ceremony. We booked theough expedia so used the concierge service to book a la cart meals, which we heard fill up fast if using the resorts "app" (actually a web portal) I would visit again but probably for l9nger than our 1 week stay.

Stayed 8 nights in Feb 2026

10/10 Excellent

Melissa

Travelled with partner

11 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

We absolutely loved this resort! We had our own concierge with booking through Expedia that set up our dinner reservations and that was well worth it! She was amazing!! We loved the wildlife!! We were there during the abnormally cold weather however still had an awesome time!!

Stayed 5 nights in Feb 2026

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children

11 Feb 2026

Liked: Cleanliness, property conditions & facilities

Clean rooms! Beautiful grounds and beach! Staff very friendly and helpful! Great food and entertainment.

Stayed 9 nights in Jan 2026

2/10 Terrible

Julie

Travelled with family, Travelled with group

11 Feb 2026

Disliked: Amenities

Everything was not great, 60 minutes to check in, couldn't get in for a reservation for dinner except for 10pm at night. You had to stand in line at every bar to get a drink. Will not return and others shouldn't either

Stayed 7 nights in Feb 2026

10/10 Excellent

john

Travelled with family

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything are excellent except the rooms are ok not perfect

Stayed 3 nights in Feb 2026

10/10 Excellent

Tara

Travelled with family, Travelled with group

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

We loved the resort and our concierges, Judy and Samantha were the absolute best. As soon as we arrived, they got us booked in for all the a la carte restaurants which were incredible! The resort is clean and well maintained. The rooms are very comfortable with a giant jug of filtered water. The beds are comfortable. The food at the buffets had enough variety to satisfy a family of 8 with picky kids. The nightly entertainment was insane! So good! Drinks at the various bars were great, and the waitressed will even come around to the beach to bring you drinks as well. We were well taken care of and would absolutely recommend this resort.

Stayed 7 nights in Jan 2026

8/10 Good

Elizabeth

9 Feb 2026

Liked: Cleanliness

Friendly staff. Hotel is a little dated.

Stayed 6 nights in Jan 2026

8/10 Good

Jhony

Travelled with family

7 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Check in took about an hour. Room was clean. Our room didn’t have hot water the first day until we called maintenance and taught us the “trick” to get hot water running. Food and activities were good. No room service unless you were royal elite. No liquor in room just beer, soda and water. Overall great resort. We had a concierge that reserved restaurants and those were great. Beach and pools were nice.

Stayed 4 nights in Feb 2026

10/10 Excellent

Felicita

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Really nice

Stayed 3 nights in Jan 2026

2/10 Terrible

Jamie

Travelled with family, Travelled with partner

5 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

I was there with a party of 9, and 6 of us got food poisoning while we were there. It ruined our trip.

Stayed 7 nights in Jan 2026

10/10 Excellent

John

5 Feb 2026

Stayed 9 nights in Jan 2026

4/10 Poor

Andrea

4 Feb 2026

Resort was overall good, but majority of our group got VERY sick, likely from contaminated water.

Stayed 8 nights in Jan 2026

8/10 Good

Ryan

3 Feb 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Joanne Louise

Travelled with family and small children

3 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

everything about the trip was amazing. The room, the services. The resort exceeded my expectations, so much to do. All the staff there were kind and caring. Will definitely come back.

Stayed 5 nights in Jan 2026

10/10 Excellent

Yulanda

3 Feb 2026

Liked: Cleanliness, property conditions & facilities

Samantha and Judy helped us everytime they saw us out and about and anytime we texted them about wanting a reservation. Super friendly and nice loved it.

Stayed 3 nights in Jan 2026

8/10 Good

Jennifer

Travelled with family

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Samantha, the Expedia representative, was so amazing. She literally saved our vacation. The ceiling in our bathroom fell in, almost hitting my daughter, and Samantha stepped in and got our rooms changed. She also booked our restaurants for us. Absolutely amazing service!

Stayed 7 nights in Jan 2026

10/10 Excellent

Brianne

Travelled with family

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very nice, rooms were modern, and this is the first resort we ahve went where we had "Butlers" from Expedia. Samantha and Laura/Judy were GREAT! They were such a helpful resource to get dinners booked and help navigate any minor inconvenience we had! We will definetly be going back to this resort! So much for the kids to do!

Stayed 10 nights in Jan 2026

4/10 Poor

Simranpreet

2 Feb 2026

Stayed 7 nights in Nov 2025

10/10 Excellent

Alana

1 Feb 2026

Stayed 6 nights in Jan 2026

10/10 Excellent

Alexandra

1 Feb 2026

Stayed 3 nights in Jan 2026

8/10 Good

Terence

Travelled with family

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was great. Lots to do on the resort.

Stayed 7 nights in Jan 2026

6/10 Okay

Hayden

Travelled with partner, Travelled with group

1 Feb 2026

Liked: Cleanliness, property conditions & facilities

The resort is great for families with the available activities and sheer size of the place. Plenty of restaurant options. That being said, it is very competetive to get the reservations. Expedia personnel are quite helpful in confirming your bookings, but you have to fine your Expedia representative on the resort and communicate via WhatsApp. It’s a major help. The noise transfer in the rooms was a bit of an issue. You can hear neighbouring rooms quite clearly and the maid service in the morning was very loud. We didn’t sleep in once unfortunately. The rooms themselves are cozy. Don’t expect comfortable showering experiences unless you are ok with cold water. The hot water never makes an appearance. Warm water during odd times in the day. The size and amount of people on the resort makes it impossible to enjoy a warm shower. The check in and check out lines are an absolute disaster. There is a guide for the desk, but hoards of people just stand in front of the desk and then there’s two lines when there should only be one. Employees did not enforce any kind of structure at all. I spoke to some people that spent 3 hours simply trying to check in for their vacation. They need to get the lines in order because that was a poor START and FINISH of the vacation.

Stayed 6 nights in Jan 2026

10/10 Excellent

Yohana

30 Jan 2026

Stayed 4 nights in Dec 2025

8/10 Good

Breanne

Travelled with family, Travelled with family and small children

29 Jan 2026

Our Expedia rep Samantha was amazing she help in any way she could she was great.

Stayed 4 nights in Jan 2026

Sandos Caracol Nature Resort & Water Park All Inclusive

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

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