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Polo 15

3.0 star property

Photo gallery for Polo 15

Outdoor pool, pool loungers
Comfort Penthouse, 1 Bedroom | Living area
Rooftop terrace
Comfort Penthouse, 1 Bedroom
Comfort Penthouse, 1 Bedroom

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

Explore the area

View map
Avenida 15 Mz 286 Lt 3, Entre Calle 52 Y 54, Playa del Carmen, QROO, 77728
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Studio, Multiple Beds

Deluxe Studio, Multiple Beds

Deluxe Studio, Multiple Beds

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Room, 1 Queen Bed (Balcony)

Basic Room, 1 Queen Bed (Balcony)

Basic Room, 1 Queen Bed (Balcony)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Penthouse, 1 Bedroom

Comfort Penthouse, 1 Bedroom

Comfort Penthouse, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Studio

Individually furnished, blackout curtains, free WiFi, bed sheets

Standard Studio

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Playa del Carmen

At Polo 15 you'll be within just a 15-minute stroll of popular places like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, and in-room kitchenettes and dryers. .Attractions within a 30-minute walk of this 3-property class Luis Donaldo Colosio hotel include Mamitas Beach and Punta Esmeralda Beach.

What's nearby

  • Mamitas Beach - 8 min walk - 0.7 km
  • Guadalupe Church - 10 min walk - 0.9 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 13 min walk - 1.1 km
  • Punta Esmeralda Beach - 8 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Crisol - ‬5 min walk
  • ‪Ceviche Corazon - ‬3 min walk
  • ‪Quinta Parilla - ‬5 min walk
  • ‪Que Huevos - ‬4 min walk
  • ‪Tropical Tacos - ‬3 min walk

About this property

Polo 15

Polo 15 offers its guests an outdoor pool, barbecue grills, and laundry facilities. The front desk is open around the clock.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 6 guestrooms or units
  • Poolside lounge chairs
  • Self-service laundry
  • BBQ grill(s)
  • Smoking in designated areas
Polo 15 offers 6 air-conditioned accommodations with coffee/tea makers and a ceiling fan. Each accommodation is individually furnished. Accommodation at this 3-star hotel has kitchenettes. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels. Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchenette
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Barbecue grill
  • Pool loungers

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Kitchenette

More

  • Air conditioning
  • Ceiling fan
  • Dryer
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100.0 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property only accepts cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number GOSN9711166A2

Property is also known as

POLO 15 Aparthotel Playa del Carmen
POLO 15 Playa del Carmen
Aparthotel POLO 15 Playa del Carmen
Playa del Carmen POLO 15 Aparthotel
POLO 15 Aparthotel
Aparthotel POLO 15
Polo 15 Playa Del Carmen
POLO 15 Hotel
POLO 15 Playa del Carmen
POLO 15 Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Polo 15?

Polo 15 offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Polo 15?

Yep, Polo 15 is a short 13-minute walk from Playa del Carmen Main Beach.

Does Polo 15 have a pool?

Polo 15 has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is there a free airport shuttle available at Polo 15?

No, Polo 15 does not offer an airport shuttle service.

What time are check-in & check-out at Polo 15?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Polo 15?

No, only service animals are allowed.

Polo 15 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 8 reviews
Rating 8 - Good. 3 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 1 out of 8 reviews

6.6/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Staff & service, amenities
Close to the beach and 5th ave
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

My room was lovely, nice and quiet neighborhood
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities
The place was as advertised, very minimalistic. Since we spent most of our days out in town, it was perfect for what we needed. The only thing that could be better was a microwave to reheat leftovers and please, please, get better pillows. The pillows were very hard to sleep on, high, and gave us stiff necks. The check in instructions were clear and we were able to arrive early with our bag. The balcony was nice to relax on.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities
J’ai annulé et changer d’hôtel après une nuit
Stayed 10 nights in Jan 2025
Verified

8/10 Good

Marcos

Liked: Property conditions & facilities, room comfort

Nice studio

Nice studio and cheap price. I stayed for 5 nights and there was no cleaning, to far from the city center but near of the beach clubs.
Stayed 5 nights in Nov 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quieter and safe neighbourhood

Wonderful stay, close, but far enough from the madness, lovely property, Dulce was excellent, very helpful
Stayed 4 nights in Dec 2020
Verified

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2021

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