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Platinum Tower at Sandos Playacar All Inclusive

Property class: 4.5

Photo gallery for Platinum Tower at Sandos Playacar All Inclusive

A modern living room with a sofa, coffee table, and chairs, a large sliding glass door leading to a balcony with a view of the ocean.
A man and woman on a balcony with a patterned wall and lush greenery in the background.
A beach with clear turquoise water, a person windsurfing, and a resort with buildings in the background.
A hotel with a stone facade, palm trees, and a sign reading "SANDOS".
A poolside scene with people relaxing by the water, palm trees, and a clear blue sky.

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Paseo Xaman - Ha 1, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪13 min walk‬
  • Place, Xaman Ha Aviary
    ‪19 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬

Room options

View all photos for Platinum King Junior Suite - 2 Kids/Teens Stay Free

A modern hotel room with a large bed, a desk, a chair, a balcony with a view, and a ceiling fan.

Platinum King Junior Suite - 2 Kids/Teens Stay Free

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Platinum King Junior Suite Ocean Front - 2 Kids/Teens Stay Free

A hotel room with a large bed, a seating area with chairs, a view of the ocean, and a decorative wall.

Platinum King Junior Suite Ocean Front - 2 Kids/Teens Stay Free

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Platinum King Master Suite - 2 Kids/Teens Stay Free

A modern bedroom with a large bed, a round wooden table, a built-in vanity, and a geometric-patterned headboard.

Platinum King Master Suite - 2 Kids/Teens Stay Free

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Platinum King Master Suite Ocean Front - 2 Kids/Teens Stay Free

A modern bedroom with a geometric-patterned headboard, a large bed, bedside tables, and a bathroom with a bathtub and mirror.

Platinum King Master Suite Ocean Front - 2 Kids/Teens Stay Free

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Platinum Tower at Sandos Playacar All Inclusive. You'll be 1.6 km (1 mi) from Quinta Avenida and 1.9 km (1.2 mi) from Playa del Carmen Main Beach. Highlights at this all-inclusive hotel include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, facials and aromatherapy. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Additionally, you'll find a gym, a Turkish bath/hammam and a hot tub. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Within a 30-minute walk of this 4.5-property class Playacar hotel, attractions include Playa del Carmen Maritime Terminal and Playacar Beach.

What's nearby

  • Playacar Golf Club - 13 min walk - 1.1 km
  • Xaman Ha Aviary - 19 min walk - 1.6 km
  • Quinta Avenida - 3 min drive - 1.8 km
  • Playacar Beach - 3 min drive - 1.8 km
  • Mayan Ruins of Playacar - 3 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Hotel Riu Palace Riviera Maya - ‬5 min drive
  • ‪Don Rafael - ‬5 min drive
  • ‪Restaurante XUL-HA. Mayan cuisine. - ‬5 min drive
  • ‪Starbucks - ‬15 min walk
  • ‪Il Portico - ‬5 min drive

About this property

Platinum Tower at Sandos Playacar All Inclusive

Platinum Tower at Sandos Playacar All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Platinum Tower at Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 35 guestrooms or units
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Platinum Tower at Sandos Playacar All Inclusive offers 35 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation is furnished with double sofa beds. 50-inch Smart televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include a hairdryer and fans. Housekeeping is provided on a daily basis.

The on-site spa has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Pickleball
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room sofa bed
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Platinum Tower at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500 per accommodation, per stay
  • Sanitation services: USD 5 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.

Frequently asked questions

Is parking available at Platinum Tower at Sandos Playacar All Inclusive?

Yep, Platinum Tower at Sandos Playacar All Inclusive has a free self car park.

Are there any beaches close to Platinum Tower at Sandos Playacar All Inclusive?

The closest beach to Platinum Tower at Sandos Playacar All Inclusive is Playa del Carmen Main Beach (2.4 km).

Is there a spa on site at Platinum Tower at Sandos Playacar All Inclusive?

Yep, there is an onsite spa at Platinum Tower at Sandos Playacar All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Platinum Tower at Sandos Playacar All Inclusive have a pool?

Platinum Tower at Sandos Playacar All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Platinum Tower at Sandos Playacar All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Platinum Tower at Sandos Playacar All Inclusive?

Platinum Tower at Sandos Playacar All Inclusive features 3 poolside bars, 8 outdoor pools and a full-service spa.

What makes Platinum Tower at Sandos Playacar All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Platinum Tower at Sandos Playacar All Inclusive.

Is Platinum Tower at Sandos Playacar All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Platinum Tower at Sandos Playacar All Inclusive is a hit with families.

Does Platinum Tower at Sandos Playacar All Inclusive serve breakfast?

Yep, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Platinum Tower at Sandos Playacar All Inclusive?

No, Platinum Tower at Sandos Playacar All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Platinum Tower at Sandos Playacar All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Platinum Tower at Sandos Playacar All Inclusive's 9 restaurants.

What time are check-in & check-out at Platinum Tower at Sandos Playacar All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Platinum Tower at Sandos Playacar All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Platinum Tower at Sandos Playacar All Inclusive?

There isn't one on site, but Playacar Golf Club is a short 13-minute walk away.