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The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida

Where to?

Dates

November 2025

December 2025

Outdoor pool, pool umbrellas, pool loungers

On the beach, sun-loungers, beach umbrellas, beach towels

In-room safe, blackout curtains, iron/ironing board, bed sheets

Overview
Rooms
Location
Policies

Good

Popular amenities

All-inclusive
Bar

includes taxes & fees

18 Nov - 19 Nov

Explore the area

Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710

Place, Mamitas Beach
‪2 min walk‬
Place, Playa del Carmen Main Beach
‪6 min walk‬
Place, Quinta Avenida
‪11 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪67 min drive‬

Room options

Room Premium with Partial Sea View

27 sq m
Sleeps 4

Premium Room, Garden View

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Free minibar items

LED TV

Blackout curtains

29 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Fragata Beach Club Superior Room

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LED TV

Ceiling fan

Blackout curtains

Hairdryer

Eco-friendly toiletries

Sleeps 4
2 Double Beds OR 1 King Bed

Fragata Beach Club Premium Room

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LED TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Hairdryer

Sleeps 4
2 Double Beds OR 1 King Bed

Superior Room, Garden View

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

LED TV

Blackout curtains

Ceiling fan

29 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Superior Room, Pool View

Good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

LED TV

Blackout curtains

Ceiling fan

29 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room, Partial Ocean View

Very good

Highlights

Furnished balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Mini-fridge

Free minibar items

LED TV

Blackout curtains

29 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Room Superior with Garden View

27 sq m
Sleeps 4

Room Superior with Pool View

27 sq m
Sleeps 4

Room Premium with Garden View

27 sq m
Sleeps 4

About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Coco Beach Resort & Spa- Optional All Inclusive. Within just a 10-minute stroll, you'll find Mamitas Beach and Playa del Carmen Main Beach. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. The fine-dining restaurant, Samurai - premium only, serves Japanese cuisine. Snack Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 3.5-property class Luis Donaldo Colosio resort, you'll be 1.1 km (0.7 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Maritime Terminal.

View more Resorts in Playa del Carmen

What's nearby

Mamitas Beach - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 6 min walk - 0.6 km
Quinta Avenida - 11 min walk - 1.0 km
Playa del Carmen Maritime Terminal - 4 min drive - 3.2 km
Gran Coyote Golf - 5 min drive - 4.3 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

‪Piaggia Ristorante Ítalo Mediterráneo - ‬4 min walk
‪La Vagabunda - ‬5 min walk
‪Pizza Italia - ‬6 min walk
‪San Lucho Mezcaleria - ‬7 min walk
‪the reef restaurant - ‬2 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida

Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

1 building

196 guestrooms or units

3 levels

5 dining venues

5 bars or lounges

8762 sq ft of conference space

814 sq. m of conference space

Built in 2003

Karaoke

Deli

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar on the beach

Bar by the pool

Swim-up bar

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

On private beach
Pool
All-inclusive
Spa

includes taxes & fees

18 Nov - 19 Nov

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

5 bars/lounges
5 restaurants
A beach bar
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Miramar
Rosinella
Sabor Latino
Samurai - premium only
Snack Bar

Things to do

Beach volleyball
Bicycle storage
Billiards/pool table
Boat tours
Children's pool
Fishing
Free bicycle rentals
Free children's club
Full-service spa
Gym
Hot tub
Karaoke
Kayaking
Mini golf
Outdoor pool
Outdoor tennis court
Parasailing
Personal motorised watercraft
Playground
Sauna
Scuba diving
Shopping
Snorkelling
Surfing/bodyboarding
TV in common areas

Family friendly

Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Mini golf
Mini-fridge
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

8,762 square feet of conference space
Business centre
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Lift (109 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible spa

1 building
100% renewable energy
3 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2003
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Local artist showcase
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch LED TV with cable channels

Food and drink

Mini-fridge

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 2.75 per accommodation, per night
Destination fee: USD 1.24 per accommodation, per night.
Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach

Coco Reef Beach Resort

Reef Coco Beach

Reef Coco Beach All Inclusive

Reef Coco Beach Playa del Carmen

Reef Coco Beach Resort

Reef Coco Beach Resort All Inclusive

Reef Coco Beach Resort All Inclusive Playa del Carmen

The Reef Coco Beach Resort All Inclusive

Reef Coco Beach All Inclusive Playa del Carmen

Reef Coco Resort Inclusive

Frequently asked questions

What is the cancellation policy at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at The Reef Coco Beach Resort & Spa- Optional All Inclusive on 18 Nov 2025 start from NZ$264.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive has a free self car park.

Are there any beaches close to The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, there is an onsite spa at The Reef Coco Beach Resort & Spa- Optional All Inclusive. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

The Reef Coco Beach Resort & Spa- Optional All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

What makes The Reef Coco Beach Resort & Spa- Optional All Inclusive a romantic place to stay?

1 hot tub and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that The Reef Coco Beach Resort & Spa- Optional All Inclusive is a hit with families.

Is there a free airport shuttle available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, The Reef Coco Beach Resort & Spa- Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, pets and service animals are not allowed.

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Francisco

15 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It was my best vacation

Stayed 3 nights in Jul 2025

10/10 Excellent

Gabe

14 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jul 2025

8/10 Good

Susan

13 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Fabulous location- clean - beachfront- pretty environment- easy access to go out and explore Playa del Carmen which was really why we stayed here- and that was the best part! It is a lovely hotel but it is also a vacation club so you have to deal with the assault of “ options” to be a “ gold member” or upgrade to all inclusive- and the whole “ buffet scene” was less than delicious. Drinks were also cheap liquor unless you’re a “ gold member”and the swim up bar- that was like a bad scene from the love boat!!

Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with group

13 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing location, with plenty of food around for good prices and free tequila everywhere. Just magic.

Stayed 4 nights in Aug 2025

2/10 Terrible

Jennifer Michelle, Cypress

Travelled with family

12 Aug 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

Horrible. Check Google for reviews. There’s not enough space on here to put my review. The resort itself is beautiful has a nice pool and plenty of seating around. Booked private pick up from airport and he was 20 minutes late so we got bombarded with taxi solicitors. When we arrived at resort, we were told there was an upgrade if we wanted top shelf or Japanese restaurant, but I had already paid the upgrade online so I’m a little confused. Food was disgusting. You have two places to eat the snack bar or the buffet otherwise you have to find a time that you fit in the restaurants because they only take six people at a time. The hibachi used fajita beef. Resort Staff was rude. Drinks were gross tasted like sweet n low with water. The snack bar must use soy burgers. The hotdog was an oversized Vienna sausage. Bar refused to give us a cup of water because they didn’t open for another 20 minutes. Bed was like sleeping on floor. Pillows were over stuffed. Room smelled like sewage and sulfur. There’s no daily entertainment besides water aerobics. There’s no night entertainment besides for an hour at 9 PM. In the end, this place is called Leading Vacation Club & they will waste a day of your vacation trying to sell you a timeshare for $40-90k because you have to have breakfast with them & then go listen to them in a room and you already missed the departure for an excursion.After declining to buy it the people that acted like they were your best friends never acknowledge you again.

Stayed 3 nights in Aug 2025

10/10 Excellent

Zaira

11 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was awesome. Inside was perfect. There was a bar, staff was attentive and i was able to schedule my tours there in the lobby. The pool has a bar, staff was friendly and wuick to serve. They have activities like ping pong, you can play golf, the pool is open until 9pm. Food was delicious.

Italian restaurant With reservation only at hotel

Stayed 5 nights in May 2025

2/10 Terrible

Narine

Travelled with family

10 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Substandard buffet, dirty pool, broken pool tiles, ants around the pool area, unbearable odor

Stayed 5 nights in Aug 2025

2/10 Terrible

Anna

Travelled with family

8 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Pictures are very deceiving !!! The whole property smelled. Mold on the bathroom doors. Food and horrible. I would not step in the pool.. it had broken tiles and luke warm water.

Stayed 5 nights in Aug 2025

8/10 Good

Jody

6 Aug 2025

Stayed 2 nights in Jul 2025

4/10 Poor

Juan j.

Travelled with family, Business traveller

6 Aug 2025

Disliked: Amenities, property conditions & facilities

Not happy with the service

Stayed 3 nights in Jul 2025

10/10 Excellent

Edgar

6 Aug 2025

Stayed 7 nights in Jul 2025

2/10 Terrible

jose

Travelled with family

4 Aug 2025

Disliked: Cleanliness, amenities, property conditions & facilities

No return never the pool condition.the.roof no maintanence

Stayed 3 nights in Aug 2025

10/10 Excellent

Joel

Travelled with family

4 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is very family-oriented. The à la carte dining options, the Mexican restaurant, and the Japanese restaurant were amazing. Miguel Angel at the Mexican restaurant was amazing, and Noe at the sports bar was great.

Stayed 7 nights in Jul 2025

2/10 Terrible

John

Travelled with family

4 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

I had to check out of the hotel early because the bed was rock hard. When I tried getting service at the pool side snack bar it took forever. Within two hours of being there, we wanted to check out. The beach in front of the hotel is a marina...not appealing. There was seaweed everywhere on the beach and it smelled. The hotel receptionist was nice and when I went back up to say i was checking out, she helped me and told me I was going to get a refund for the 7 nights. I had booked 9 nights and there was a penalty for checking out early of one night (which was fine). However, after repeated attempts they have not issued my refund on my credit card!!! i incorrectly booked the room for 2 adults and one child...my child was 10 and forgot to change his age and it said he was 2 yrs old. again fine, i needed to pay $360 cash for 9 nights at $40/nt. When i checked out that same day, they refunded me for 7 nights $280...again, okay. but it's been 4 weeks now and I'm still awaiting for my refund for the 7 nights. Hotels.com has been absolutely terrible in helping me with this issue as well. Ever since Expedia bought them out, the service with hotels.com is almost as terrible and the Reef Coco. hotel manager reading this review, please make this right and honor your word of giving me a refund. Also, I can tell your reviews are bot reviews...stop paying for bots to boost up your review ratings.

Stayed 9 nights in Jul 2025

6/10 Okay

Maria

3 Aug 2025

Disliked: Amenities

I was very unhappy with the room we were staying. There was issues with the sink. We had reported it to the front desk. But it seems like they didn’t care. We were in water in the bathroom for three days. Until finally someone came to the bathroom and take care of it the problem…….than two days before our check out date employees after employees keep asking what time we we’re going to check out. It was annoying because we were just trying to relax!!! Overall I will give you nothing, but complains!!!!

Stayed 6 nights in Jul 2025

10/10 Excellent

Jessica

3 Aug 2025

Stayed 1 night in Jul 2025

8/10 Good

Liliana Guadalupe

Travelled with family

2 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and I stayed at the resort for six days. It is very quiet but pleasant. We liked everything it offers. The only bad thing is that we couldn't enjoy the beach which looks very dirty due to the sargassum. It has easy access to Fifth Avenue, very convenient for walking and enjoying. For me, the best thing was the food at the buffet restaurant, it offers a wide variety of food and it was very good. Our host, Grecia, was very friendly at all times, making us feel very comfortable when enjoying our meals. I highly recommend her. I can recommend this resort. If you just want to enjoy the pool, you can go anytime, but if you want to enjoy the beach, it is best to go from March to April, or travel to Cozumel by ferry!

Stayed 5 nights in Jul 2025

6/10 Okay

Ibrahim Alberto

1 Aug 2025

Liked: Property conditions & facilities

Stayed 10 nights in Jul 2025

6/10 Okay

Kelvin Manuel Alvarez

Travelled with partner

29 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was ok

Stayed 7 nights in Jun 2025

10/10 Excellent

Julio Ernesto

28 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Me encantó!! No es enorme, pero tiene todo lo necesario por el precio. Queda cerquisima de la ciudad y uno puede salir hasta caminando sin problemas La atención fue del 100%! Y la comida estaba bastante rica

Stayed 2 nights in Jun 2025

10/10 Excellent

Rupa

26 Jul 2025

Liked: Property conditions & facilities

Stayed 10 nights in Jul 2025

10/10 Excellent

Gabriela

Travelled with partner

24 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so kind and so much fun. We loved going to the beach everyday and the staff is amazing. Enjoyed my stay.

Stayed 7 nights in Jul 2025

6/10 Okay

Katie

Travelled with family and small children

22 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was very nice and cozy. Although it’s not very large, it felt safe and easy to navigate — which was perfect for both my parents and young kids. Day 1: From transportation to check-in, everything went smoothly. All the staff we encountered were friendly, professional, and welcoming. Day 2: We learned that restaurant reservations are made daily, which meant waking up early just to secure a spot. We got up at 6:30 AM only to find that the Japanese restaurant was already fully booked. Surprisingly, the front desk was able to book us a reservation for the following day, which felt misleading considering we were told reservations are same-day only. Because of this confusion and inconsistency, I deducted one star. Departure Day: Unfortunately, our experience ended on a bad note. Our airport driver was unprofessional — driving unsafely while using his phone, which made us feel very uncomfortable. This kind of behavior is unacceptable, especially when guest safety is at risk. Deducting another star for this. Overall, the resort itself is beautiful and the staff (aside from the driver) were great. Despite the issues, we will definitely come back again — hoping for improvements next time.

Stayed 5 nights in Jul 2025

6/10 Okay

Lee Albert

Travelled with family and small children

22 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

Nairy Leveron

Travelled with family

21 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely a fun and enjoyable stay!! The staff is amazing. Definitely will return to them. Boris at the pool, the restaurant staff all of them are so sweet, so attentive. The front desk from The moment we got in until the day we left just ready to help and so happy to do it. Sad my trip is done but I know 100% Ill be going back to the reef coco beach

Stayed 7 nights in Jul 2025

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Similar properties

The Reef Playacar Beach Resort & Spa

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews