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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Quinta Avenida

Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
In-room safe, blackout curtains, iron/ironing board, bed sheets
Room amenity
Buffet

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
The current price is NZ$227
includes taxes & fees
15 Oct - 16 Oct

Explore the area

View map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Fragata Beach Club Premium Room

Room amenity

Fragata Beach Club Premium Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Blackout curtains
  • 29 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(129 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

Room amenity

Fragata Beach Club Superior Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Pool View

7.6 out of 10
Good
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Garden View

8.8 out of 10
Excellent
(8 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
LED TV
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Premium with Partial Sea View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • 27 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Pool View

  • 27 sq m
  • Sleeps 4

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Coco Beach Resort & Spa- Optional All Inclusive. Within just a 10-minute stroll, you'll find Mamitas Beach and Playa del Carmen Main Beach. Highlights at this beachfront resort include 5 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. The fine-dining restaurant, Samurai - premium only, serves Japanese cuisine. Snack Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and marina. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 3.5-property class Luis Donaldo Colosio resort, you'll be 1.1 km (0.7 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Quinta Avenida - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.2 km
  • Gran Coyote Golf - 5 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪La Vagabunda - ‬5 min walk
  • ‪San Lucho Mezcaleria - ‬7 min walk
  • ‪Piaggia Ristorante Ítalo Mediterráneo - ‬4 min walk
  • ‪Ceviche Corazon - ‬6 min walk
  • ‪Quinta Parilla - ‬5 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Family fun on the beach, with outdoor pool, near Quinta Avenida
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2003
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Outdoor pool, pool umbrellas, pool loungers

The Reef Playacar Beach Resort & Spa

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 1,020 reviews
The price is NZ$257
includes taxes & fees
15 Oct - 16 Oct
The Reef Playacar Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 17 September 2025 to 16 October 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Frequently asked questions

What is the cancellation policy at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at The Reef Coco Beach Resort & Spa- Optional All Inclusive on 15 Oct 2025 start from NZ$218.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive has a free self car park.

Are there any beaches close to The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, The Reef Coco Beach Resort & Spa- Optional All Inclusive is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, there is an onsite spa at The Reef Coco Beach Resort & Spa- Optional All Inclusive. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

The Reef Coco Beach Resort & Spa- Optional All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The property will be renovating the swimming pool from September 17 2025 until October 16 2025 (completion date subject to change).

What luxury perks are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

The Reef Coco Beach Resort & Spa- Optional All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

What makes The Reef Coco Beach Resort & Spa- Optional All Inclusive a romantic place to stay?

1 hot tub and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that The Reef Coco Beach Resort & Spa- Optional All Inclusive is a hit with families.

Is there a free airport shuttle available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, The Reef Coco Beach Resort & Spa- Optional All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, pets and service animals are not allowed.

Reviews

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 443 out of 1016 reviews
Rating 8 - Good. 258 out of 1016 reviews
Rating 6 - Okay. 158 out of 1016 reviews
Rating 4 - Poor. 72 out of 1016 reviews
Rating 2 - Terrible. 85 out of 1016 reviews

Reviews

6/10 Okay

Jacqueline, Jamaica

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff is very friendly with the exception of one lady who was trying to sell us the package of buying a condo. Told her I wasn’t interested but since I was with my whole family I told her she could directly speak to them instead of trying to speak to me at the same time since I did t want her to waste her time on me. She took it offensively and said I was a “grosera”. The overall place is what you would expect an all inclusive to be. If you’re looking for authentic Mexican food this is not the place to eat at. It is close to 5th Ave where there are other popular places to eat and it’s easily walkable. The beach was filled with Sargassum which kinda of ruined our beach area and the smell was horrible but that’s uncontrollable. Alcoholic Drinks were just all very sweet. Safest thing to get is beer. Don’t think I would be coming back.
Stayed 4 nights in Jun 2025

6/10 Okay

Karina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jun 2025

4/10 Poor

Alicia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The buffet food was terrible and the pillows were the most uncomfortable. The towels were rough and unpleasant.
Stayed 4 nights in Jun 2025

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities, room comfort

Don’t eat here

Very disappointing hotel. They could make it so much nicer for very little effort but a rundown seven hole pup, putt golf course and rough food selection and staff that either can’t get their stories straight or is outright lying to gas. It was very disappointing.
Stayed 3 nights in Jun 2025

4/10 Poor

Marvin Marcel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the room and the pool beautiful resort but the food was terrible I paid the extra 140 a day for all inclusive and the food was so bad we ended having to go down town for all our meals
Stayed 4 nights in Jun 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I appreciated the warm welcome, and some of the staff were very attentive. The place is clean and well-located, close to restaurants, shopping, supermarkets, and parks. However, I was a little disappointed with the beach. It wasn’t the best and was somewhat dirty. I also didn’t like how some people at the hotel tried to push promotions or convince me to buy things, it felt too aggressive, and I don’t enjoy that while on vacation. The beach towel policy was also frustrating. There were too many rules, and losing one comes with a $30 charge, which seems extremely expensive for a towel. I wish there was a bit more trust toward guests. We come to relax, not to steal. Aside from that, many of the people were friendly, and the hotel itself is beautiful.
Stayed 8 nights in Jun 2025

2/10 Terrible

Luis Alberto Villalba

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
During my stay, I encountered several serious issues that significantly impacted my experience and well-being. Most notably, the beach adjacent to the property was in extremely poor condition. It was unsafe and unusable due to a significant accumulation of sargazo (seaweed), which was left uncollected and rotting, emitting a strong odor and creating an unsanitary environment. Despite this being a known issue in the region, the hotel made no visible effort to clean or maintain the beach area for guests. More concerningly, the lack of cleanliness extended beyond the beach. General hygiene standards throughout the property were subpar, and I ultimately developed a severe dermatological condition during my stay — a direct consequence, I believe, of the hotel’s failure to maintain proper sanitary conditions. This has required medical attention and caused considerable distress. This experience was unacceptable, especially given the standards and expectations communicated by the hotel in its marketing materials. I trusted The Hotel to provide a safe, clean, and professionally managed environment, and that trust was completely violated.
Unhealthy, Unclean
Stayed 2 nights in Jun 2025

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 4 star resort. More like a 2 star. Food was bland, seaweed smell was terrible. Beach was disgusting.
Stayed 4 nights in Jun 2025

8/10 Good

Leslee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute property with a great vibe. Staff was very friendly and helpful. I loved that there was a few beach clubs next door and it is walkable to downtown Playa. Downside food was not great and I agree with the other reviews about the beds. The beds were very firm, not the worst but not the best. Aside from that I would return.
Stayed 2 nights in Jun 2025

4/10 Poor

Tyler

Travelled with partner
Disliked: Amenities
Only stayed for a night because the nightly rate was cheaper than 2 day use passes. Property is not very large. Rooms are out dated. Food is what you'd expect from about a 2+ - 3 star resort. Definitely could not do 5+ days here. Did enjoy that the resort is a short walk to 5th Ave.
Stayed 1 night in Jun 2025

6/10 Okay

Annabel

Stayed 4 nights in Jun 2025

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, property conditions & facilities
Most of the staff was excellent, they definitely respond to friendly customers......as they should! At check in we were told we would not have a king sized bed because this was a family friendly resort, however when booking reservations for dinner we were told that no more than 4 could be seated together. The restaurant staf was excellent and had no problem seating all 6 of us together. The safe in our room was locked when we arrived and, after 3-4 times telling the front desk, we simply gave up. If it wasn't for the front desk and concierge service we would have given the staff a 5-star rating, that is really unfortunate. The activities were fun and you got out of them what you put in. Water aerobics, music trivia, bocce ball on the beach, disco at the sports bar and karaoke was all a really good time. It's a smaller resort and the beach is roped off, if you're looking for the Cancun type water, this wasn't it. Food was okay at the buffet, the Mexican and Italian restaurants and snack bar were delicious! I felt like this all-inclusive had more 'not included' items than most, but we had everything that we needed. Not a lot of extra activities for kids, yet I wasn't traveling with kids so I may have missed some things. This resort is what you pay for, however if you have to travel on a budget, it is clean and you'll have everything that you need. About 45 minutes from the airport
Stayed 4 nights in Jun 2025

2/10 Terrible

alex

Travelled with family and small children
Rooms are disgusting, shower floods the entire room. Food is absolutely unacceptable. Then they locked us out of the room after three days saying they undercharged us at check in . I paid in full on Expedia a month before our trip. The entire resort smells like diarrhea as well. This place needs to be bulldozed and sell the property. By the way I’m extremely easy going person and willing to look past certain things. this place is horrible
Stayed 5 nights in Jun 2025

8/10 Good

Sian, Welwyn Garden City

Liked: Cleanliness, property conditions & facilities
Nice property and close to 5th Avenue and located on the beach. Food was very basic and a bit more variety would be nice. Beautiful pool but sun beds were taken quite early due to people reserving with towels . This was unfair as sometimes they were left for hours whilst not being used. Management need to look into this. Staff were amazing and always on hand if you needed anything. Entertainment a bit hit and miss. If you’re after a very quiet resort then this is the one for you, otherwise look for something bigger with more going on.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ancestors

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This All-inclusive was the Perfect way to finish the last few days of vacation. Got a second room here. Ended up not going back to my other hotel down the strip
Stayed 2 nights in Jun 2025

8/10 Good

Bartola

Stayed 8 nights in Jun 2025

4/10 Poor

Mitja

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The hotel is not in the center of Playa del Carmen, it's a bit out, so surroundings are not so nice as Playa del Carmen center. We booked a week stay in the Coco Reef, but stayed only one night. The reasons for staying only one night are multiple. First we asked for connecting rooms several times, first a couple of months ago when we made the booking, then couple days before our arrival and the last at check-in and they said they cannot provide connecting rooms. Second reason was that we are a family of 4, with one 18 year old daughter and one 8 years old daughter. Which were staying alone in a room next to ours (not connecting). Soon after getting to our rooms, some guy from staff members came to our daughters room and was asking if they are alone, they felt uncomfortable and closed the door on him. After that I went to reception to ask what is this about, they weren't clear why someone would be going yo their room to ask if they were alone. They were making an excuse that he was checking if there is sodas or they want sodas in the room, but nobody came to our room to ask this. Third reason was the lack of cleanliness of the rooms, where it was clearly visible the floors were not cleaned properly as there were hair on the floor and in general the floors were not cleaned. Fourth reason was the smell in the rooms, it was very damp which we couldn't get rid off with opening the balcony doors and AC. So after one night we left the hotel and went elsewhere.
Stayed 7 nights in Jun 2025

8/10 Good

Tonda, Statesville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort is ok. Very clean everywhere. Staff are very friendly and helpful. Nice pool and beach area. Food not great but plentiful and I always found something I could eat at the buffet. Bed not very comfortable was probably the worst thing for me as I did not sleep well. I would return but not real high on my list.
Stayed 10 nights in May 2025

4/10 Poor

Jeffrey Scott

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The Reef Coco Beach, Playa del Carmen The Reef Coco Beach benefits from a great location near Playa del Carmen’s vibrant Fifth Avenue, offering easy access to local shops, authentic cuisine, and nightlife. However, the resort experience itself is lacking. Food options are minimal and often cold or stale unless you arrive early, leading many guests to dine off-resort where local options are far superior. Staff service is hit-or-miss, with some unhelpful or rude encounters, and persistent vacation club sales pitches further diminish the experience. Rooms are basic but clean. However, a major issue is the extreme noise level. The resort allows loud partying in the reception area late into the night, and rooms located above or nearby are heavily affected. Guests often report being unable to sleep due to the noise. The beach is another disappointment—unclean, with murky water and unsuitable conditions for swimming or snorkeling. For clear waters, a day trip to Cozumel or Isla Mujeres is necessary. The Reef Coco Beach might suit budget travelers focused on exploring the city, but those seeking restful nights, quality food, and a clean beachfront should look elsewhere.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went for a week the end of May 2025.The property is beautiful and very clean. The food was very good, especially the Italian restaurant. The beach was nice, the pool wonderful. It is quiet, not a lot of activity,which we like. No real complaints.
Stayed 7 nights in May 2025

10/10 Excellent

Samir Adan

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve visited this
Stayed 7 nights in May 2025

8/10 Good

Thomas William

Stayed 5 nights in May 2025

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The week days were quieter with more locals. Beds were rock hard and the hotel hallways are very very noisy at all hours. We were right by the elevator and could hear every peep. The pool turned my swimsuit and my hair green, if you bleach your hair don’t get it wet. The food was great, my fav was the Japanese restaurant. Not a big resort but safe and comfortable.
Stayed 5 nights in May 2025

10/10 Excellent

Antonio M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great swimming pool, friendly staff , I enjoyed and relaxed.
Stayed 7 nights in May 2025

6/10 Okay

Donald L, Gaithersburg

The Reef at Cocoa Beach where do I start checked in second day? I was all stopped up and noticed that it was mold growing around the heat vents informed the desk they said they would clean it. They never did third day. I had a short in my room in the fan that caused sparks to arc out across the room informed the front desk no one came for 45 minutes so I packed my bags And went to the front desk and asked for a new room the staff was friendly. The hotel was clean. This was my first vacation so maybe I was expecting way too much for an all-inclusive resort but that being said I think it was a little disappointing. My second room was two double beds and it was clean and no issues with electrical or mold. I would love to give them five stars but unfortunately, I don’t think that they really did a great job.
Stayed 7 nights in May 2025