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Playacar Palace All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Playacar Palace All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Superior Governor Suite Ocean View - King Size Bed | View from room
Terrace/patio
Couples treatment room(s), sauna, steam room, body treatments
Superior Deluxe Ocean View - Kids & Teens Free | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
The current price is NZ$844
includes taxes & fees
18 Nov - 19 Nov

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa del Carmen Maritime Terminal
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Furnished patio
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
2 bedrooms
  • 49 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Partial Ocean View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Book 4 nights, Get 2 Free nights at Punta Cana

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Premium bedding
Designer toiletries
Bathrobes
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Highlights

Furnished patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow menu
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Playacar Palace All Inclusive. Within steps you'll find Playa del Carmen Maritime Terminal and Quinta Avenida within a short 5-minute stroll. Highlights at this all-inclusive property include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Awe Spa can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. For a drink, you can stop by the property's own poolside bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Free full breakfast is available daily between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4.5-property class Playacar property include Playa del Carmen Main Beach and Playacar Beach.

What's nearby

  • Playa del Carmen Maritime Terminal - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Playacar Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Mamitas Beach - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Aguachiles - ‬3 min walk
  • ‪Madremia - ‬5 min walk
  • ‪Aereo Café Bar - ‬4 min walk

About this property

Playacar Palace All Inclusive

Luxury property on the beach, with outdoor pool
Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive such as an outdoor pool and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Playacar Palace All Inclusive offers 201 accommodations with indoor private hot tubs and iPod docking stations. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49 per person (return)
  • Airport shuttle fee per child: USD 49 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

Property Registration Number 008-007-000964/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

What is the cancellation policy at Playacar Palace All Inclusive?

Playacar Palace All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Playacar Palace All Inclusive?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on 18 Nov 2025 start from NZ$843.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Playacar Palace All Inclusive?

Yep, Playacar Palace All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Playacar Palace All Inclusive?

Yep, Playacar Palace All Inclusive is a short 7-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Playacar Palace All Inclusive?

Yep, Awe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Playacar Palace All Inclusive have a pool?

Playacar Palace All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Playacar Palace All Inclusive?

Playacar Palace All Inclusive features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Playacar Palace All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Playacar Palace All Inclusive.

Are there hot tubs in the rooms at Playacar Palace All Inclusive?

Yep, all rooms come with private hot tubs.

Does Playacar Palace All Inclusive serve breakfast?

Yep, free full breakfast is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Playacar Palace All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Playacar Palace All Inclusive?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Playacar Palace All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Playacar Palace All Inclusive?

No, pets and service animals are not allowed.

Reviews

Playacar Palace All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 627 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
Stayed 8 nights in Aug 2025

10/10 Excellent

Kimberly, Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
Stayed 1 night in Aug 2025

6/10 Okay

Alicia

Travelled with family and small children
Disliked: Staff & service
Was not impressed with this location.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Super clean. Just wish there were more food options. Great service!!
Stayed 6 nights in Jul 2025

6/10 Okay

Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2025

8/10 Good

YOLADIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Stayed 5 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food and service!

I’ve stayed at a few different all-inclusive places on the Riviera Maya and when it comes to food and services, Playacar Palace was top of the list. Pros: Smaller size all-inclusive A-la-Carte restaurants food and service top notch Cafe has delicious treats and drinks Beach restaurant has delicious menu and a pizza oven outside Drinks aren’t too watered down Staffs are amazing! All rooms have some sort of view of the ocean (We stayed in the walkout suite oceanfront and it was amazing!) Near 5th Ave shopping area Near Cozumel Ferry Family friendly Cons: Buffet options were good but lacks variation from day to day Only one single pool that stretched from the kiddie pool to the pool bar Even though beachfront but depending on the season is covered in seaweed and can’t really be enjoyed. (I commend all the hard workers who start their day trying to clear the beach of the seaweed but Mother Nature always prevail) Overall, I would highly recommend this resort and will definitely stay again but maybe when it’s not seaweed season 😂
Walkout oceanfront suite
Good size drink that’s not too watered down. Rum punch
Stayed 4 nights in Jul 2025

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Sama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Jul 2025

10/10 Excellent

LUISA MARÍA

Travelled with family
Liked: Cleanliness, staff & service
Playacar Palace, ofrece muy buen servicio. La propiedad necesita mejoras pq ya se le siente el tiempo de uso. La comida fue una buenas experiencia. Es muy céntrico si quieres ir a los parques de Xcaret y explorar Playa del Carmen
Stayed 5 nights in Jul 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
Stayed 4 nights in Jul 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very attentive and friendly! The resort food options were wonderful and tasty! I will definitely be back!
Stayed 5 nights in Jul 2025

8/10 Good

Jason, Girard

Stayed 5 nights in Jul 2025

2/10 Terrible

Yuan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Bad smell, resort credits is a scam, they charge you 18% service fee from credit card, everything is over priced. aggressive sells on packages
The beach has piles of rotten seaweeds. The whole hotel smells like bad eggs
Stayed 5 nights in Jun 2025

6/10 Okay

Frances

Travelled with family
Liked: Cleanliness
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great service friendly people shopping area around great vibes
Stayed 3 nights in Jul 2025

2/10 Terrible

Sameh, Plano

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It started upon arrival , we booked two rooms for room of 3 adult and two kids and the front desk gave us two separate rooms in the opposite direction of the hotel and refuse to give us two rooms next to each other or same floor/section. He offered me that for 570 additional dollars. Second: the smell was terrible throughout the trip, the main area had no air conditioner so it was not a place to sit or enjoy the evening The beach was not accessible due to how dirty it was , first day we woke up on the noises from all the workers cleaning the beach using machinery If I book a beach resort, the expectation that i can use it and if it is not accessible then the hotel should provide an alternative at no cost , that didn’t happen The offered beach club here and there but all with extra cost including asking me to pay for the taxi I decided to do it so the kids can enjoy the beach, that was a process of 4 hours to get to a beach club in cozumel and after paying for all inclusive entry that did there was mediocre The food was average , the rooms were old, the beach was inaccessible and over that , I kept getting asked to do this promotion or that promotion The one bright star in the strip is lady by name Elvira (in activity desk) who was the nicest Persian ever and she even gave us 7 dollars and 50 pesos as our cash was not enough for the cab and ATM credit card didn’t work. Over all it was a terrible experience , this resort should be closed and Expedia takes it off its list
Old pool
Dirty beach
Stayed 4 nights in Jul 2025

8/10 Good

Jerald

Stayed 6 nights in Jun 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Neli

Liked: Cleanliness
The staff, the services, the food, the Spa, the drinks excelent, very friendly staff, great locatiin near of 5ta Avenida with shopping options and just 2 block of PortbofvFerry to go Cozumel , the pool and lobby area just need a little upgrade, this is the only issue about hotel
Stayed 5 nights in Jun 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort, terrible beach in summer

The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
Stayed 6 nights in Jun 2025

4/10 Poor

Omar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We didn’t like our room and the refrigerator didn’t work.
Stayed 7 nights in Jun 2025

10/10 Excellent

CESAR AUGUSTO

Liked: Cleanliness, amenities, property conditions & facilities
y
Stayed 3 nights in Jun 2025