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Playacar Palace All Inclusive

Property class: 4.5

Photo gallery for Playacar Palace All Inclusive

A pool area with lounge chairs and umbrellas, a white building with balconies, and a clear view of the sea.
Property video
A spacious lobby with a large tree, glass partitions, and a polished floor.
A hotel room with a large bed, a desk with a chair, a view of the ocean, a bathtub, and a painting on the wall.
A restaurant with wooden tables and chairs, hanging lights, and a bar area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is NZ$729
includes taxes & fees
7 Oct - 8 Oct

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playacar Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free

A modern hotel room with a large bed, a desk with a chair, a television, and a view of the sea.

Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room

A hotel room with a bed, a desk, a TV, and a view of the ocean.

Room

  • Sea view
  • 114 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free

A modern living room with a sofa, armchair, and glass coffee table. A dining area with a table and chairs is visible in the background.

Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free

  • Ocean view
  • 49 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Stay Free

A hotel room with a large bed, a desk with a lamp, a TV, and a dining table with wine glasses.

Superior Deluxe Ocean View with Balcony - Kids & Teens Stay Free

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Superior Two Bedroom Presidential Suite

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

A modern hotel room with a large bed, a desk, a TV, and a view of the ocean.

Superior Deluxe Ocean View - Kids & Teens Stay Free

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

A modern hotel room with a large bed, a bathtub, and a view of the ocean.

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Deluxe Honeymoon Suite

A modern hotel room with a large bed, a desk, and a view of the ocean.

Superior Deluxe Honeymoon Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Honeymoon Suite - King Size Bed

A modern hotel room with a large bed, a desk, and a view of the ocean.

Superior Honeymoon Suite - King Size Bed

  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

A hotel room with two beds, a TV, a desk, and a view of the ocean.

Superior Deluxe Partial Ocean View - Kids & Teens Stay Free

9.0 out of 10
Wonderful
(26 reviews)
  • Partial ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Playacar Palace All Inclusive. Within steps you'll find Playa del Carmen Maritime Terminal and Quinta Avenida within a short 5-minute stroll. .A day of pampering at Awe Spa can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Free full breakfast is available daily between 7 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Paseo del Carmen - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Xaman Ha Aviary - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Dick & Willy's - ‬4 min walk
  • ‪Tacos Chac Pel - ‬4 min walk
  • ‪Mexico Loco - ‬4 min walk

About this property

Playacar Palace All Inclusive

Playacar Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Playacar Palace All Inclusive such as an outdoor pool and a children's pool.

Free breakfast is available daily. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness centre and a garden. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Playacar Palace All Inclusive offers 201 accommodations with indoor private hot tubs and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

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  • Breakfast included
  • All-inclusive
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4.3 out of 5, Excellent, 3,196 reviews
The price is NZ$470
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playacar Palace All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 49 per person (return)
  • Airport shuttle fee per child: USD 49 (return), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

What is the cancellation policy at Playacar Palace All Inclusive?

Playacar Palace All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Playacar Palace All Inclusive?

As of 30 Sept 2026, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on 7 Oct 2026 start from NZ$729, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Playacar Palace All Inclusive?

Yep, Playacar Palace All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Playacar Palace All Inclusive?

Yep, Playacar Palace All Inclusive is a short 7-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Playacar Palace All Inclusive?

Yep, Awe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Playacar Palace All Inclusive have a pool?

Playacar Palace All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Playacar Palace All Inclusive?

Playacar Palace All Inclusive features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Playacar Palace All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Playacar Palace All Inclusive.

Are there hot tubs in the rooms at Playacar Palace All Inclusive?

Yep, all rooms come with private hot tubs.

Does Playacar Palace All Inclusive serve breakfast?

Yep, free full breakfast is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Playacar Palace All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Playacar Palace All Inclusive?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Playacar Palace All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Playacar Palace All Inclusive?

No, pets and service animals are not allowed.

Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1001 reviews
Rating 8 - Good. 212 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best value place i have stayed in mexico
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Best place ever
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the food qualty are exceptional
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. Clean, well located with amazing staff. Will return.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the "time share" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Clean room, staff and good amenities.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent! Really enjoyed our stay.
Stayed 16 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
T
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Our room was clean. Staff is always exceptionally friendly and helpful. We enjoy the smaller size of the resort, while still providing ample entertainment and food/dinner options.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a wonderful stay at Playacar Palace. Staff, facilities and food was incredible. Location is great - walk to Cozumel ferry with free access to Cozumel Palace hotel - just show your Palace hotel bracelet. Resort credits were very helpful for spa and dolphin swim. Only downside was the lack of beach but everything else made up for it.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great staff. Great experience
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool concierges are the best, food was amazing and entertainment staff did an amazing job as well.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Pearla, Brian, Luis, Angelica and Manuel were amazing! Lots of fun to be around.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was friendly
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits
View of the hotel from the Cozumel ferry
Nice cocktails at Momo restaurant
Amazing food
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and will recommend it to others
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and the food was top notch.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great service friendly people shopping area around great vibes
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and excellent staff
Stayed 14 nights in Dec 2024