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Terrasse Hotel Playa del Carmen

3.5 star property

Photo gallery for Terrasse Hotel Playa del Carmen

A rooftop terrace with a wooden pergola, white sofas, black chairs, and a dining table.
A modern bedroom with a large bed, a desk, and a chair. There are two pendant lights, a window with curtains, and a wall-mounted shelf with a vase.
A wooden four-poster bed with a black mattress and white curtains, two lounge chairs, and terracotta planters with green plants.
A modern living room with a sofa, a wicker chair, a coffee table, and a large mirror.
Three people sitting at a table under a thatched roof, holding drinks.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
The current price is NZ$88
includes taxes & fees
8 Aug - 9 Aug

Explore the area

View map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Place, Quinta Avenida
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

A hotel room with two beds, a large window, a hanging light fixture, and two framed pictures on the wall.

Deluxe Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed

A modern bedroom with a large bed, two bedside tables, a window with a view, and two framed artworks on the wall.

Deluxe Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed

A modern bedroom with a large bed, a TV, a desk, and a window with a view of the city.

Deluxe Double Room, 1 King Bed

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Double Room, 2 Double Beds

A modern hotel room with two beds, a wooden shelf unit, and artwork on the walls.

Premium Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Double Room, 1 King Bed

A modern bedroom with a large bed, two pendant lights, a view of the city, and a balcony with a chair.

Premium Double Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

At Terrasse Hotel Playa del Carmen you'll be within a 20-minute stroll of Playa 88 and Punta Esmeralda Beach. Highlights at this Art Deco hotel include free continental breakfast, an outdoor swimming pool and a rooftop terrace. .A pampering day can include deep-tissue massages and Swedish massages. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and microwave in a common area. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .With a stay at this 3.5-property class Luis Donaldo Colosio hotel, you'll be 4.1 km (2.5 mi) from Gran Coyote Golf and 4.7 km (3 mi) from Playa Xcalacoco.

What's nearby

  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 13 min walk - 1.1 km
  • Quinta Avenida - 14 min walk - 1.2 km
  • Playa 88 - 19 min walk - 1.6 km
  • Punta Esmeralda Beach - 7 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Crisol - ‬2 min walk
  • ‪Ceviche Corazon - ‬3 min walk
  • ‪Pizza Italia - ‬6 min walk
  • ‪Tropical Tacos - ‬3 min walk
  • ‪Quinta Parilla - ‬5 min walk

About this property

Terrasse Hotel Playa del Carmen

Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and spa services are also featured at the business-friendly Terrasse Hotel Playa del Carmen.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen hotel.

  • 1 building
  • 22 guestrooms or units
  • 6 levels
  • Continental breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser
Terrasse Hotel Playa del Carmen offers 22 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terrasse Hotel Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per person, per night
  • Destination fee: MXN 56.57 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2500 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Terrasse Hotel Playa del Carmen?

Terrasse Hotel Playa del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Terrasse Hotel Playa del Carmen?

As of 8 Jul 2026, prices found for a 1-night stay for 2 adults at Terrasse Hotel Playa del Carmen on 8 Aug 2026 start from NZ$88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Terrasse Hotel Playa del Carmen?

Yep, Terrasse Hotel Playa del Carmen is a short 13-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Terrasse Hotel Playa del Carmen?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Terrasse Hotel Playa del Carmen have a pool?

Terrasse Hotel Playa del Carmen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Terrasse Hotel Playa del Carmen a romantic place to stay?

Romance packages, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Terrasse Hotel Playa del Carmen.

Does Terrasse Hotel Playa del Carmen serve breakfast?

Yep, complimentary continental breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Terrasse Hotel Playa del Carmen?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Terrasse Hotel Playa del Carmen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Terrasse Hotel Playa del Carmen?

No, pets and service animals are not allowed.

Terrasse Hotel Playa del Carmen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 218 reviews
Rating 8 - Good. 50 out of 218 reviews
Rating 6 - Okay. 22 out of 218 reviews
Rating 4 - Poor. 8 out of 218 reviews
Rating 2 - Terrible. 9 out of 218 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Amenities were great, location and cleanliness
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nikoletta

Liked: Cleanliness, staff & service, amenities
Love this place!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Octavio David

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Perla

Liked: Cleanliness, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are on really tight budget or just want to enjoy it’s a nice room everything you need. I love that the there’s a pretty rooftop and pool. It’s quite as well. The staff is really nice and respect full
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent little boutique hotel, wonderful staff, and comfortable rooms. If you’re looking for a quieter, cozier stay in Playa, this is a good place. Rooms are clean, bed was comfortable, and the balcony was very nice. Spacious room and bathroom, especially for the price. It’s definitely worth it to get one of the balcony side rooms. The staff were incredibly friendly and helpful, being very flexible with our check in and check out, and allowing us to upgrade rooms at no additional cost.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was told breakfast wasn’t included. The hotel was nice but I don’t think it’s worth the value.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities
Staff!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service
Room was great, pool terrible as green in color not maintained. Lots of dogs running around barking all night. Staff was great and restaurant was excellent
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

mitchell

Great staff, nice quiet hotel.
Stayed 7 nights in Jan 2025
Verified

6/10 Okay

Alviera

Liked: Cleanliness, staff & service, amenities
Please make these feedbacks shorter! And, yes, Everything was good at Terrasse!
Stayed 5 nights in Jan 2026
Verified

2/10 Terrible

Derek

Disliked: Amenities, property conditions & facilities
They didn’t have running water and the hotel room was not as described I would not go a couple get away here
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kaiwen

Liked: Cleanliness, property conditions & facilities
Great place!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!!Not far from the restaurants and the beach.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Dahlia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops
Stayed 11 nights in Jul 2022
Verified

8/10 Good

Kamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :)
Verified

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel.

Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Breanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although aesthetically pretty at first, the bed is extremely uncomfortable, the AC didn’t work in our first room and the safe was broken in our second room, the elevator seems very unsafe, and the surrounding area is dirty/sketchy. We were there for maybe an hour before we decided we couldn’t stay at this hotel and we left. We asked for a refund, even a partial one, and they denied us and charged us for the entire week even though we didn’t even stay one night. BEWARE! Pretty does not equal good!!
Stayed 6 nights in Mar 2026
Verified

4/10 Poor

Jovana

Liked: Amenities
Disliked: Cleanliness
The room needs to be revamped. The bathroom wasn’t that clean, staff wasn’t very helpful. I ended up checking out early.
Stayed 8 nights in Dec 2025
Verified

6/10 Okay

Karla

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bed mattress was super uncomfortable, it was to hard It is a bit far from the center of Playa del Carmen We didn't get the room cleaned any day of the 4 days of our stay We also didn't have bodywash luckily I brought my own. The room was a good size and we were like 15 min walking from the center of Playa del Carmen
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Nacom

Liked: Cleanliness, staff & service, property conditions & facilities
Everything the people the room environment all plus feel good to stay there
Stayed 1 night in May 2023
Verified

8/10 Good

Vonshae

Liked: Staff & service, property conditions & facilities
Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying.