The Royal Haciendas All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

Photo gallery for The Royal Haciendas All Inclusive

Exterior
Aerial view
6 outdoor pools, pool umbrellas, pool loungers
1 bedroom, pillow-top beds, in-room safe, individually decorated
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
The current price is NZ$538
includes taxes & fees
12 July - 13 July

Explore the area

Map
Playa del Carmen, QROO
  • Gran Coyote Golf
    ‪4 min drive‬
  • Playa del Carmen Main Beach
    ‪6 min drive‬
  • Punta Esmeralda Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

Deluxe Junior Suite

8.8 out of 10
Excellent
(58 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 Bedroom, Ocean View

9.6 out of 10
Exceptional
(45 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

Run of the House

9.0 out of 10
Wonderful
(61 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
HDTV
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

Deluxe Villa

9.8 out of 10
Exceptional
(22 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 2 Single Beds

Suite Junior

  • Sleeps 2
  • 2 Double Beds

Suite Deluxe with View

  • Sleeps 2
  • 2 Double Beds

Room Junior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at The Royal Haciendas All Inclusive. You'll be 3.9 km (2.4 mi) from Quinta Avenida and 4.8 km (3 mi) from Playa del Carmen Main Beach. Highlights at this beachfront property include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and facials along with access to the sauna and hot tub. The diner, Kinokó, is open for dinner. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 hot tubs and 2 outdoor tennis courts. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 4-property class Corasol property include El Camaleón Mayakoba Golf Course and Mamitas Beach.

What's nearby

  • Playa Xcalacoco - 3 min drive - 1.8 km
  • Gran Coyote Golf - 4 min drive - 2.1 km
  • Quinta Avenida - 6 min drive - 4.6 km
  • Playa del Carmen Main Beach - 6 min drive - 4.6 km
  • Punta Esmeralda Beach - 7 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪The Fives Plaza - ‬5 min drive
  • ‪La Laguna - ‬14 min walk
  • ‪Arezzo - ‬5 min drive
  • ‪Breeze Pool Bar - ‬5 min drive
  • ‪Lizards Pool Bar & Terrace - ‬5 min drive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Stereo
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.97 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Royal Haciendas All Inclusive?

The Royal Haciendas All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Haciendas All Inclusive?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at The Royal Haciendas All Inclusive on 12 Jul 2025 start from NZ$533.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Haciendas All Inclusive?

Yep, The Royal Haciendas All Inclusive has free valet parking.

Are there any beaches close to The Royal Haciendas All Inclusive?

The closest beach to The Royal Haciendas All Inclusive is Playa del Carmen Main Beach (4.2 km).

Is there a spa on site at The Royal Haciendas All Inclusive?

Yep, there is an onsite spa at The Royal Haciendas All Inclusive. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Royal Haciendas All Inclusive have a pool?

Yep, and guests love it! The Royal Haciendas All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at The Royal Haciendas All Inclusive?

The Royal Haciendas All Inclusive features 2 poolside bars, 6 outdoor pools and 4 hot tubs. All guestrooms come with pillowtop beds and 24-hour room service.

What makes The Royal Haciendas All Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Royal Haciendas All Inclusive.

Is The Royal Haciendas All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that The Royal Haciendas All Inclusive is a hit with families.

Is there a free airport shuttle available at The Royal Haciendas All Inclusive?

No, The Royal Haciendas All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Haciendas All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at The Royal Haciendas All Inclusive's 5 restaurants.

What time are check-in & check-out at The Royal Haciendas All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Royal Haciendas All Inclusive?

No, pets and service animals are not allowed.

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1039 out of 1812 reviews
Rating 8 - Good. 432 out of 1812 reviews
Rating 6 - Okay. 206 out of 1812 reviews
Rating 4 - Poor. 78 out of 1812 reviews
Rating 2 - Terrible. 57 out of 1812 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Derek

Stayed 5 nights in Mar 2025

10/10 Excellent

Fatima Yasmin, San Bernardino

Stayed 4 nights in Mar 2025

6/10 Okay

Daniel

Stayed 5 nights in Mar 2025

8/10 Good

Adam Tyler

Liked: Cleanliness, amenities, property conditions & facilities
The wait staff in the main restaurant and bartenders at pool 2 were not the nicest we've encountered in Mexico. Additionally, we had one "security" member hanging around us at the pool each day. He had a generally displeased look on his face. He also made us turn off our little portable speaker, which we only played clean easy listening types of music. No one around us complained, in fact most complained that we had to turn it off. This happened a few different times over our stay. Our stay was fine but we most likely will not be back.
Stayed 9 nights in Mar 2025

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

hyun mi

Stayed 6 nights in Mar 2025

8/10 Good

Catherine Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
It wasn't a friendly resort for teens or pre-teens. Pool-side serving staff weren't super friendly.
Stayed 7 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great
Stayed 7 nights in Mar 2025

10/10 Excellent

Katy Marie, Hinckley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing. All the staff was very friendly. Clean property. Quiet and relaxing.
Stayed 6 nights in Mar 2025

4/10 Poor

tracy ann, foley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Poor choice of places to eat.. Was only given one opportunity to eat in a restaurant. Had to eat at the buffet and two days we left out hungry... No music at the pool...bars closed at 11 pm
Stayed 7 nights in Mar 2025

8/10 Good

Brian, Plano

Stayed 5 nights in Mar 2025

8/10 Good

Brian, Plano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and other areas of the hotel were very clean, and the staff was very friendly. DO NOT get the all-inclusive package at this hotel. There are only two small restaurants open for dinner and it was very difficult to get reservations. The food at the buffet was good for breakfast but very bad for dinner, so you will want to eat at the nicer restaurants. The staff tried very hard to accommodate us, but there were too many people compared to the number of available seats, so there was not much they could do. I would not go back to this property until they build another sit-down restaurant.

10/10 Excellent

Timothy Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The room was as described and pictured. The staff was very friendly and helpful.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. We stayed at a much larger resort last year and enjoyed this better. Better food, kind employees and an amazing room with a view. Will definitely return
Stayed 5 nights in Mar 2025

10/10 Excellent

Breanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week stay at Royal Haciendas. Staff were friendly, food was good. And the location allows you to experience a true getaway. I would totally recommend this property.
Stayed 7 nights in Mar 2025

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Royal Haciendas. The service and cleanliness of the resort was excellent. The food quality seemed to be better than most other similar resorts.The main dislike is the availability of the nice restaurant reservations. We were only able to get a 9PM reservation for the next day. They give preference to their members - which I understand. The beach was good. They did their best to remove the seaweed. The north side beach has eroded away and is unusable. However, we had no issues using the south side. Overall, it was an excellent, five-star stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Jagdeep

Travelled with family
Liked: Cleanliness, amenities
Excellent service
Stayed 4 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told everything in the room fridge was ours, we didn't realize we were being charged for it. A miscommunication. Our concierge wasnt very helpful in booking reservations for us at the restrauants. Once we were there we didn't hear from him. We would pass him on the property. Everything else was wonderful!!!!!!!!
Stayed 7 nights in Mar 2025

8/10 Good

Jaimie Lynn, rogers city

Stayed 6 nights in Mar 2025

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Colleen Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous all around spring break spot for family of four- with children 6 and 12 years old. Relaxing and lots fun at the same time :) Very clean!
Stayed 6 nights in Mar 2025

8/10 Good

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
The pools were nice and the rooms were clean. The beds were a bit uncomfortable. The food was good but had limited options for dinner restaurants. All in all it was a good hotel for the all inclusive factor and price point.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of 6 and it seemed to be just right for our demographic. There wasn't a bunch of partying, but it was still fun for everyone. They had things to do for all of us and overall the food buffets were good and had variety. Like many other reviews have stated, the a la carte restaurants are pretty hard to get a reservation in, but we managed to eat at both ones and they were pretty good. Also, the beach was a bit disappointing because of the erosion, but we made the best of it and still swam. The staff made a big effort to ensure that we could at least hangout at the beach and enjoy it. The Spa was great and we enjoyed the couples massage. Our kids did the fish treatment which they got a kick out of. Our room was perfect, we got both sides, which they call an "A&B" suite. Very spacious and clean. We tipped with pesos to most of our servers and cleaning staff and they really appreciated it and went the extra mile. Overall, the Royal Haciendas is a great family "cookie cutter" type all inclusive that you won't regret at all.
Stayed 7 nights in Mar 2025