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Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

Property class: 4

Photo gallery for Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

An aerial view of a resort with multiple buildings, a beach, and a pool area.
A restaurant with a chef performing a fire act, diners seated at tables, and a bar area in the background.
A resort pool with a clear view of the ocean, palm trees, and a distinctive red building.
A beach with rows of blue lounge chairs and thatched umbrellas, a palm tree, and the ocean in the background.
A beach scene with sun loungers, palm trees, and thatched umbrellas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is NZ$430
includes taxes & fees
29 Sept - 30 Sept

Explore the area

View map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Playa 88
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Beachfront

A spacious living area with a dining table, chairs, a sofa, and a view of the ocean.

Suite, 1 Bedroom, Beachfront

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Suite, 1 Bedroom, Ocean View

A hotel room with a dining area, a large window with curtains, a ceiling fan, and a decorative wall piece.

Suite, 1 Bedroom, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Suite, 2 Bedrooms, Beachfront

A couple relaxing on a balcony with a view of the ocean.

Suite, 2 Bedrooms, Beachfront

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Murphy Beds and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View

A balcony with a view of a pool and resort buildings, furnished with chairs and a table.

Suite, 2 Bedrooms, Ocean View

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Murphy Beds and 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Beachfront

A hotel room with two beds, a balcony, and a view of the ocean.

Junior Suite, 2 Double Beds, Beachfront

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

A hotel room with a bed, a desk, a chair, a television, and a large window with curtains.

Junior Suite, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

A hotel room with a large bed, a ceiling fan, a balcony with a view of other buildings, and a painting on the wall.

Premium Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Standard Room

A kitchen with wooden cabinets, a microwave, and a coffee maker.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive. You'll be 4.8 km (3 mi) from Playa del Carmen Main Beach and 3.9 km (2.4 mi) from Quinta Avenida. .A day of pampering can include massages, body wraps and facials along with access to the sauna and hot tub. The diner, Kinokó, is open for dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor swimming pools and 4 hot tubs. Other amenities include 5 restaurants, 2 outdoor tennis courts and free Wi-Fi in public areas. There's also the convenience of free valet parking.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.8 km
  • Playa 88 - 5 min drive - 2.5 km
  • Guadalupe Church - 6 min drive - 3.2 km
  • Gran Coyote Golf - 6 min drive - 2.1 km
  • Mamitas Beach - 7 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪La Laguna - ‬15 min walk
  • ‪Las Máscaras - ‬15 min walk
  • ‪Marley Coffee - ‬4 min drive
  • ‪Lizards Pool Bar & Terrace - ‬3 min drive
  • ‪Bar L'Elefant - ‬12 min walk

About this property

Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 252 guestrooms or units
  • 4 levels
  • 18 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number 009-046-001340/2026

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

As of 28 Sept 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive on 29 Sept 2026 start from NZ$430, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

Yep, Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive has free valet parking.

Are there any beaches close to Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

The closest beach to Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive is Playa del Carmen Main Beach (4.1 km).

Is there a spa on site at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

Yep, there is an onsite spa at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive have a pool?

Yep, and guests love it! Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive features 2 poolside bars, 6 outdoor pools and 4 hot tubs. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive.

Is Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive is a hit with families.

Is there a free airport shuttle available at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

No, Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive's 5 restaurants.

What time are check-in & check-out at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive?

No, pets and service animals are not allowed.

Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 960 out of 1712 reviews
Rating 8 - Good. 415 out of 1712 reviews
Rating 6 - Okay. 210 out of 1712 reviews
Rating 4 - Poor. 69 out of 1712 reviews
Rating 2 - Terrible. 58 out of 1712 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Beautiful resort and wonderful staff
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Everything clean friendly staffed
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time in the pool and with excursions and entertainment
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family resort to stay at.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, enjoy food, drinks and pools. Activities were a plus
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and the food was super good
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been a great family experience with royal hacienda. We stayed 4 nights and was amazing .
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, spacious rooms and large pools!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, especially the team at kids club!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ☺️place to visit and enjoy, especially with kids ☺️
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with wonderful staff
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The hibachi style grill was fantastic. Staff was very friendly and helpful besides them trying to sell us on buying a suite or whatever that is about. rooms were kept clean, pools and bars were fantastic.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and swim-up bar - food and cocktails have improved since our last visit two years ago!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful , I enjoy this vacation, hospitality food ,entertainment!
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained resort. Extremely clean. Staff was very friendly and professional. A great choice for families.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Staff very friendly love that beach is close to pool
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls a who run the kids club are amazing
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great on helping us out with our stay .The food was excellent breakfast lunch supper were All great.I liked the pool it was nice
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the environment! The people and the vibes allowed us as a family to have a stress free vacation. The food at the Royal was absolutely fantastic and the drinks!
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activities at the pool were great
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For families - The kids club was great. Out 10 year old really enjoyed it. Thank you Ana, Danna, Kitzia and Geo.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing resort.
Stayed 7 nights in Jan 2026