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Viva Maya by Wyndham, A Trademark Resort

Property class: 3.5

Photo gallery for Viva Maya by Wyndham, A Trademark Resort

An aerial view of a resort with multiple swimming pools, beach access, and palm trees.
Property video
A pathway lined with trees and hanging spherical lights, with a sign indicating 'Solo Adults Only'.
An aerial view of a resort with multiple buildings, a central pool, and a beach with sun loungers.
An aerial view of a beach with rows of blue lounge chairs, palm trees, and a few sailboats.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$958
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a sliding door.

Superior Garden, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(27 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a TV.

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(51 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a view of greenery through a sliding door.

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Accessible Room, 1 Queen Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors.

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a balcony, and a view of palm trees.

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Viva Maya by Wyndham, A Trademark Resort. You'll be just steps from Playacar Golf Club and within a 30-minute stroll of Quinta Avenida. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The buffet restaurant, La Terraza, serves international cuisine and is open for breakfast, lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 outdoor swimming pools and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 2 min walk - 0.2 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Mayan Ruins of Playacar - 6 min walk - 0.6 km
  • Xaman Ha Aviary - 14 min walk - 1.2 km
  • Quinta Avenida - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 58 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪Turquesa - ‬6 min walk
  • ‪Hotel Riu Palace Riviera Maya - ‬1 min walk
  • ‪rosa roja - ‬9 min walk
  • ‪Restaurante Miramare - ‬16 min walk

About this property

Viva Maya by Wyndham, A Trademark Resort

Viva Maya by Wyndham, A Trademark Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viva Maya by Wyndham, A Trademark Resort offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 18977 square feet (1763 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the family-friendly Viva Maya by Wyndham, A Trademark Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 18977 sq ft of conference space
  • 1763 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Viva Maya by Wyndham, A Trademark Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

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Property amenities

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 21 September 2026 to 20 October 2026 (completion date subject to change). The following areas are affected:
  • Lobby

Alternative facilities will be available off-site during the renovation.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva Maya by Wyndham, A Trademark Resort?

Viva Maya by Wyndham, A Trademark Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark Resort?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark Resort on 15 Nov 2026 start from NZ$958, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva Maya by Wyndham, A Trademark Resort?

Yep, Viva Maya by Wyndham, A Trademark Resort has a free self car park.

Are there any beaches close to Viva Maya by Wyndham, A Trademark Resort?

Yep, Viva Maya by Wyndham, A Trademark Resort is a short 9-minute walk from Playacar Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Viva Maya by Wyndham, A Trademark Resort?

Yep, there is an onsite spa at Viva Maya by Wyndham, A Trademark Resort. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Viva Maya by Wyndham, A Trademark Resort have a pool?

Yep, and guests recommend it! Viva Maya by Wyndham, A Trademark Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Viva Maya by Wyndham, A Trademark Resort?

Viva Maya by Wyndham, A Trademark Resort features 3 outdoor pools, a full-service spa and 5 restaurants.

What makes Viva Maya by Wyndham, A Trademark Resort a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Viva Maya by Wyndham, A Trademark Resort.

Is Viva Maya by Wyndham, A Trademark Resort family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Viva Maya by Wyndham, A Trademark Resort is a hit with families.

Is there a free airport shuttle available at Viva Maya by Wyndham, A Trademark Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Viva Maya by Wyndham, A Trademark Resort?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva Maya by Wyndham, A Trademark Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viva Maya by Wyndham, A Trademark Resort?

No, pets and service animals are not allowed.

Viva Maya by Wyndham, A Trademark Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 147 out of 1002 reviews
Rating 4 - Poor. 62 out of 1002 reviews
Rating 2 - Terrible. 53 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff were very friendly
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful, the pools were great. Friendly staff as well. I would give this resort 8/10, my only issue was the food. A little hit or miss.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff super👍
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The resort was nice, rooms cold and clean. The restaurants are small, so you will need to make reservations prior to arrival. They do offer a buffet and snack bar, which we were not fans of. We were looking to experience Mexican cuisine; not much of that going on
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everting
Stayed 10 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The bar always had great staff and the property was very welcoming.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everyone was super friendly and helpful
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly staff, clean rooms with great AC. very nice beach.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, most of the staff was great. Food was ok
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the trapeze and the pools. I loved the spa! The spa staff were amazing, and if you want an incredible message, ask for Candy, she's great! The only downside was the staff at the front desk. They were a bit rude and unhelpful. But everything else was great!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful only thing is we only got one restaurant booking and that was not an easy task.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff have stayed here before and they never disappoint
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities
We had 3 rooms, they were cleaned daily. They were air conditioned, the maids were very accommodating and friendly. Our shower was backed up:(
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very beautiful time
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful gave excellent customer service . We enjoyed the activities and night shows. Traveled with my husband.
Stayed 6 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The place itself it's really nice we loved the beach. Staff ia very friendly and helpful the rooms are decent well kept and clean.Sadly I have to agree with most comments from others about the food was not good at all.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
very nice stay, hospitable, basic rooms ok, shower pressure ok, beautiful beach and layout, lots of activities, restaurant food ok, would definitely go again
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Viva Maya many times and this place has captured our hearts for good. We feel like home at Viva Maya and even though we've been here a lot there's always something new to do. Staff is amazing, place is clean and people are always nice. It's a very family friendly place, the vibes are just so good. Can't wait to visit again!
Stayed 8 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe property for tourists, live vibes and great place for family and couple vacation. A lot of food choices at the buffet. Overall, Cafe Maya is our favourite for coffee and smoothies. Staff are friendly and helpful for the most part, but not top tier. The only disappointment was, you can only booked 2 restaurants out of the 4, where some other resorts offer all of them.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Food was great.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything in the property, room was cleaned every day, and the staff were amazing, the entertainment team at the pool was wonderful they have a lot of activities for all guests, Wille, Jair, and the rest of the team God bless, Good, Good, and Good work, continue positive and lovely with your job and people. 😍😍😍😍😍😍😘😘😘.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was full of activities for all ages. The cafe was my favorite. The coffee was amazing!
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Property was OK, check-in took a miserable 40 minutes while two people took care of a group of 20 people who arrived just before us. The room was basic, with a toilet that constantly ran and not enough towels. Food was acceptable, mixed drinks less so. August is seaweed season, so the beach really wasn’t swimmable – fortunately I had read that in someone else’s review and was prepared. We used it as a jumping off spot to Xcaret and then moved on. It met our basic needs for the two nights we were there.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered a wide range of activities and lavish meals, but the room facilities were somewhat outdated, especially the bathroom which had a strong odor. The beach experience in early July was terrible; swimming was impossible, and the smell was particularly unpleasant.
Stayed 5 nights in Jul 2026