Palace Hotel

3.0 star property
Comfortable Poços de Caldas hotel in Região Urbana Homogênea IX with full-service spa

Choose dates to view prices

Palace Hotel

Photo gallery for Palace Hotel

Garden
Aerial view
Presidential Studio Suite, Multiple Beds
Restaurant
Interior detail

Overview of Palace Hotel

Reviews
8.4

Very good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Popular LocationThermas Antonio Carlos4 min walk
  • Popular LocationMacacos Fountain10 min walk
  • Popular LocationWalter World Theme Park8 min drive

Room options

Standard Single Room, 2 Single Beds, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Double Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed

Deluxe Twin Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 81 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Standard Twin Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Business Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 106 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Family Quadruple Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Presidential Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 131 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

Standard Double Room, 1 Double Bed, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Single Room, 2 Single Beds

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Bidet
Minibar
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Family Suite, Multiple Beds, Garden View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Connecting rooms available
Free cots/infant beds
Flat-screen TV
2 bedrooms
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

About the area

Poços de Caldas

At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, free kids' club, gym and sauna. Added amenities include a full-service spa, free WiFi in public areas and a snack bar/deli. There's also the convenience of valet parking.

What's nearby

  • Palace Casino - 1 min walk
  • Jose A Junqueira Park - 1 min walk
  • Thermas Antonio Carlos - 4 min walk
  • Macacos Fountain - 10 min walk
  • Walter World Theme Park - 8 min drive

Restaurants

  • Casa do Colono - 3 min walk
  • Gelateria Dubelato - 4 min walk
  • Café da Praça - 3 min walk
  • Café Concerto - 3 min walk
  • Pesto Cozinha Bar - 4 min walk

About this property

Palace Hotel

Comfortable Poços de Caldas hotel in Região Urbana Homogênea IX with full-service spa
Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness center, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and bidets. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

Languages

English, Portuguese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 45 per night)
  • Secured, covered valet parking on site (BRL 45 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Building
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Contactless check-in and check-out are available

Check-out

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 45 per night
  • Covered valet parking fee: BRL 45.00 per night
  • Crib (infant bed) fee: BRL 50.0 per night
  • Rollaway bed fee: BRL 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

What is the cancellation policy at Palace Hotel?

Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palace Hotel?

As of 4 May 2024, prices found for a 1-night stay for 2 adults at Palace Hotel on 6 May 2024 start from NZ$75.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Palace Hotel?

Yep, there is an onsite spa at Palace Hotel. You'll enjoy services like massages.

Does Palace Hotel have a pool?

Palace Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is there a free airport shuttle available at Palace Hotel?

No, Palace Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Palace Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

Are pets allowed at Palace Hotel?

No, pets are not allowed.

Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 228 out of 523 reviews" "
Rating 8 - Good. 181 out of 523 reviews" "
Rating 6 - Okay. 70 out of 523 reviews" "
Rating 4 - Poor. 29 out of 523 reviews" "
Rating 2 - Terrible. 15 out of 523 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

8/10 Good

Christiane, Bradenton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

8/10 Good

Alana

Travelled with partner
Liked: Staff & service, amenities
The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Stayed 1 night in Apr 2023

8/10 Good

Carlos Martins

Liked: Cleanliness, staff & service, property conditions & facilities
Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Stayed 1 night in Mar 2023

6/10 Okay

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Stayed 1 night in Apr 2022

4/10 Poor

antonio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Stayed 6 nights in Feb 2022

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away…
This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Stayed 2 nights in Nov 2021

2/10 Terrible

Gabriela

Travelled with family
Disliked: Property conditions & facilities, room comfort
Mal cuidado
Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Stayed 1 night in May 2021