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Palace Hotel

Property class: 3

Photo gallery for Palace Hotel

A grand lobby with a large chandelier, ornate ceiling, and a central piano.
Property video
An outdoor courtyard with arches, a planter with flowers, and a wall with a sign.
A large indoor swimming pool with columns, a covered area, and a view of the outside.
A hotel lobby with a checkered floor, white columns, and green plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Parking available
  • Business services
The current price is NZ$108
includes taxes & fees
26 Nov - 27 Nov

Explore the area

View map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Pedro Sanches Square
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

View all photos for Standard Single Room, 2 Single Beds, Garden View

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room, 2 Single Beds

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Single Beds

8.6 out of 10
Excellent
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, 1 Double Bed

A neatly arranged hotel room with a bed, bedside table, lamp, and a small table with chairs.

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(41 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

A bedroom with a large bed, a nightstand with a lamp, and a painting on the wall.

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(14 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 39 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Quadruple Room, Multiple Beds

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Quadruple Room, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a large bed, a television on the wall, a table with chairs, and a balcony with a view of greenery.

Deluxe Double Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

A bedroom with a large bed, bedside tables, a chair, and a painting on the wall.

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

About the area

Poços de Caldas

A family-friendly stay in the heart of Poços de Caldas awaits you at Palace Hotel. Within steps you'll find Palace Casino and Jose A Junqueira Park. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, gym, sauna and pool loungers. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also the convenience of valet parking. .Places within a 5-minute walk of this 3-property class Centro hotel include Calendario Floral Monument and Pedro Sanches Square.

What's nearby

  • Palace Casino - 1 min walk - 0.0 km
  • Poços de Caldas Cable Car - 2 min walk - 0.2 km
  • Pedro Sanches Square - 2 min walk - 0.2 km
  • Thermas Antonio Carlos - 3 min walk - 0.3 km
  • SESC Pocos de Caldas Community Center - 5 min walk - 0.4 km

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Becco Gastronomia - ‬6 min walk
  • ‪Fenícia Bar & Restaurante - ‬3 min walk
  • ‪Casarão - ‬3 min walk

About this property

Palace Hotel

Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness centre, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

  • 1 building
  • 191 guestrooms or units
  • 3 levels
  • Built in 1930
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include a shower and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 60 per night)
  • Secured, covered valet parking on site (BRL 60 per night)
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 200 per night.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 60 per night
  • Valet parking fee: BRL 60 per night
  • Rollaway bed fee: BRL 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

What is the cancellation policy at Palace Hotel?

Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palace Hotel?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Palace Hotel on 26 Nov 2026 start from NZ$108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palace Hotel?

Yep, Palace Hotel has a self car park for BRL 60 per night. A self car park is also available, for a fee.

Is there a spa on site at Palace Hotel?

Yep, there is an onsite spa at Palace Hotel. You'll enjoy services like massages.

Does Palace Hotel have a pool?

Palace Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Palace Hotel family-friendly?

You bet! With amenities such as a free children's club, an arcade and laundry facilities, it's no surprise that Palace Hotel is a hit with families.

Is there a free airport shuttle available at Palace Hotel?

No, Palace Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Palace Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Palace Hotel?

Check-in begins at 4:00 PM. Check-out time is 1:00 PM.

Are pets allowed at Palace Hotel?

No, pets are not allowed.

Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 98 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
S
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
,,,
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funcionários educadíssimos...gostaríamos de agradecer a todos...nossa filha que é cadeirante foi muito bem acolhida e acessibilidade nota 10.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amei estar no hotel, hospedagem café da manhã, as músicas, o hotel é um lugar para ficar e curtir o que ele oferece. Gostaria que a opção de serviço do restaurante fosse alacarte , até as 23:00. As vezes a gente sai para um passeio e não chega a tempo de se alimentar no horário estabelecido.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Razoável
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Hotel historio muito bonito, porém precisa de atualização, nos quartos principalmente. Ótima localização, quartos espaçosos. Café da manhã razoável
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Atendimento dos funcionários: excelente. Café da manhã e refeições: excelentes. O quarto estava razoável: móveis antigos demais e mal conservados. Roupas de cama razoáveis. Fachada do prédio: está precisando de uma manutenção principalmente quanto a pintura. Estacionamento: funcionou bem.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é impecável! Os funcionários foram muito gentis e solícitos para tudo o que precisamos.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
O hotel é lindo, mas mal cuidado. Um dos quartos que pegamos alagava o banheiro, vaso estava rachado. Café da manhã farto, mas nenhum diferencial. A equipe das atividades extras era ótima e os meninos supersimpaticos. Muito caro pelo que oferece, mas se você vai com filho pequeno terá muita atividade para eles.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, muito bem conservado. Em alguns quartos não tem barras de segurança no Box. Piso de porcelanato pode escorregar.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente equipe de funcionários, boas refeições, quarto limpo, uma piscina termal excelente que deixa pele e cabelos super sedosos. So achei ruim a questão do estacionamento ser pago.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento impecável. Ótima localização.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambientação incrível, muito bem localizada.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto se manteve limpo e arrumado devido a ação da equipe de funcionários sempre muito atenciosos. O estacionamento externo foi rápido pois a equipe dos encarregados foram sempre atentos as nossas necessidades. Um ponto a considerar seria a ausência de café cortesia aos hospedes principalmente considerando que a região tem uma produção cafeeira de qualidade que poderia ter um produtor regional parceiro no atendimento desta necessidade dos clientes principalmente na chegada de uma viagem as vezes longas e cansativas.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom. Mas havia teias de aranhas
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel antigo mas muito acolhedor. Roupas de cama e toalhas limpíssimas. Os colaboradores gentis e cooperativos. Foi um otima experiencia. O hotel fica no melhor ponto da cidade, com restaurantes e pontos turisticos acessados a pe.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Não tem tomada na cabeceira da cama, ou seja, tem que deixar o celular carregando em outro local. Um absurdo, economia porca.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente custo benefício na modalidade pensão completa. Boas refeições com cardápio diversificado. Quarto limpo e funcionários prestativos. A água da piscina é aquecida. A internet Wi-Fi é ruim nos quartos e os dados móveis pegam mal porque o hotel é bem “fechado”, então vc vai passar raiva com internet. Mas é pertinho das termas e tem um spa dento do próprio hotel. A melhor sauna que já fui na minha vida. Com certeza voltarei
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito bom mas para uso cadeira de rodas frente hotel não tem rampa de acesso ♿
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível mas acessibilidade praça para hotel não tem rampa de acesso para cadeirante
Stayed 4 nights in Jul 2026