4/10 Poor
Erin D.
2 Aug 2021
Lovely villa with some serious problems that need to be addressed to make it a more pleasant stay
When we arrived, we were very happy to see such a pretty villa and garden. However, right away we noticed the pool was dirty with green algae and let the management know on the second day that it was not usable. They came to try to fix it but the pool kept getting dirty each day, so we only were able to use it about half the holiday. There was barely any hot water, so we got used to cold showers...which the kids were not very happy with. We had to run the water for about 15 min just to get a trickle of warm water, which seemed a real waste of water supply too! The ground floor bathroom stunk of sewage the entire time we were there. Despite many requests, no one came to fix this problem, so we just shut the area off for most of our stay and used the upstairs bathrooms and bedrooms only. The house was not so well-equipt, considering it cost EURO 6400 for a 12-night stay. We expected at least all the necessary kitchen supplies, towels, etc... but had to go into town to buy many things ourselves as they were not supplied, and even the pool towels cost extra. Overall, the villa itself had a ton of potential and was really lovely, but it needs to be managed better and better maintained, unfortunately. The area of Pollenca and Porto di Pollenca were absolutely lovely, as was the beach at Formentor but I think we won't be going back to this property or one run by Easy Villas any time soon...
Erin D.
Stayed 12 nights in Jul 2021